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Avis sur Cresta Lodge - Harare

3 out of 5
Cresta Lodge - Harare
Samora Machell Str, Harare

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 48 avis sur 128." "
Note des voyageurs de 8 (Bien), d’après 55 avis sur 128." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 128." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 128." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 128." "

8,6/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Natacha

Voyage d’affaires
Les points forts : Confort de la chambre
Séjour de 3 nuits en octobre 2022
Réponse de Amanda Gomo le 1 nov. 2022
Dear Natasha,We want to give you a home away from home. Your preferences and feedback are very valued by us, and we sincerely appreciate it.Kind Regards,Guest Relations Officer

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
harare back
Pour Harare j ai jamas trouvé un hôtel aussi bien

8/10 Bien

Farid, Niamey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant
J'ai beaucoup apprécié mon séjour dans cet établissement. Ma chambre était toujours propre et bien rangée.

10/10 Excellent

Pardon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pricing was a bit steep
Séjour de 1 nuit en mai 2024
Réponse de Nyasha le 17 mai 2024
Thank you for taking time to review us. Hope to see you soon.

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a lovely stay at this hotel. Very warmly welcomed by both Grace & Gamuchirai who are delightful. I really enjoyed the restaurant area and the ability to have my breakfast outside beside the bubbling brook was just fantastic. The food was exceptional and I particularly liked the banana yoghurt which I don't see very often in the UK. My room was nice-quite basic that it had all the amenities that I could ask for. Importantly, it was secure and I felt safe. I was in room 137 and note that the lock from the inside was not working so that needs repairing. Lovely shower and very nice shampoos etc The Wi-Fi throughout the hotel is pretty good I would stay here again if I was staying for a short visit but might look for something more rustic such as a large if I was there for longer just so I could experience the African vibe. The shuttle service was excellent Thanks everyone
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Dorothy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An excellent place to stay if you are looking for a quiet, relaxed environment which is not too far from the city.
Séjour de 1 nuit en juin 2023

8/10 Bien

Mbongeni

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Spacious and clean, very quiet. I liked the old man who welcomed me and took me to my room, he was very nice and checkout he did the same. Food was nicely prepared but there was little variety- e.g. no chicken sausages at breakfast,
Séjour de 1 nuit en juin 2023

10/10 Excellent

Tendai

Séjour de 1 nuit en juin 2023

8/10 Bien

Tompson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022

6/10 Satisfaisant

Amy

Voyage en groupe
Check-in desk was chaos and it seemed this led to my check-in not getting fully complete or something as I had a staffer and another guest try to open my room door at 11pm at night and wake me up as I had bolted the door. Then as I was trying to get back to sleep, the front desk called me to confirm who was in the room as they clearly had no idea. That plus a loud dance party that went on until 10:30pm ensured there wasn't a restful nights sleep. The lack of proper check-in also explained why my wifi login with my room details wouldn't work. Security on the rooms felt a bit sub-par. The balcony door lock was not the best and seemed loose. The room door at least had a bolt (which worked as I discovered). The restaurant staff were nice but then we had issues trying to pay as they didn't want to take some of the US dollar bills that our party had claiming they couldn't accept those serial numbers or something. This is utterly baffling as the bills were valid US dollars and even on researching the Bank of Zimbabwe has an issued statement saying businesses shouldn't be refusing certain bills because they're too old or whatever. This ended up in lots of chaos trying to pay our bill when the card machine wouldn't work in the restaurant area as the signal from the front desk (where the router is) was not strong enough. Overall, wouldn't really recommend unless you lacked other places to stay in Harare.
Séjour de 1 nuit en octobre 2022
Réponse de Amanda Gomo le 1 nov. 2022
Dear Amy,We appreciate the feedback you provided. We apologize for the disappointing experience you had. The incident was unusual, and moving forward, we will do better. We can promise you that we are doing refresher courses and trainings, and we would sincerely appreciate the opportunity to make things right if you would give us another chance. Your feedback enables us to improve. Our management team will keep a viable interaction to maintain efficiency and professionalism for your comfort.We hope to see you at Cresta Lodge Harare again soon!Kind Regards,Guest Relations Officer

8/10 Bien

Arnold

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Nyasha le 26 oct. 2022
Dear ArnoldThank you for the review. Looking forward to hosting you again soonKind RegardsNyasha

8/10 Bien

Tsungie

Séjour de 1 nuit en octobre 2022

8/10 Bien

Arnold

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2022
Réponse de Nyasha le 26 oct. 2022
Dear ArnoldThank you for staying with us. Looking forward to hosting you againKind RegardsNyasha

4/10 Médiocre

Carole

Séjour de 1 nuit en octobre 2022
Réponse de Nyasha le 6 oct. 2022
Dear CaroleThank you for your rating. We value your feedback as it helps us improve our offering. Could not help but notice that the rating was lower than expected. Are there any areas that you feel e need to improve? Looking forward to hearing from you.Kind RegardsNyasha

10/10 Excellent

Arnold

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de Nyasha le 6 oct. 2022
Dear ArnoldThank you for your rating. Looking forward to hosting you again.Kind RegardsNyasha

10/10 Excellent

Willias

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2022

6/10 Satisfaisant

Keith

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Good
Building was under maintenence. Guest ahould have been informed of this prior to their booking. Staff was friendly. Convenient location.
Séjour de 2 nuits en août 2022
Réponse de Nyasha le 6 sept. 2022
Dear KeithThank you for your review. We have taken note of the maintenance notice to our valued guestsLooking forward to hosting you againKind Regards

4/10 Médiocre

Clapperton

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I have always booked into Cresta the past 3-4 winters. But I had to transfer this time because the standards have gone a bit. The bathroom roof and tub rim are mold-covered, internet drops every 15 mins, dysfunctional plugs and fans. Etc. etc. No disabled friendly facilities—the picture of this elder woman clambering up tge steps of the dining area and poolside was the last straw.
Séjour de 2 nuits en juillet 2022

2/10 Horrible

mothusi

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en juin 2022

2/10 Horrible

Martin, Climax

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Two hours to check in and I was after the time allotted.
Séjour de 4 nuits en mai 2022
Réponse de Paidamoyo Murisa le 13 juin 2022
Good Day, We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We regret any inconvenience you experienced during your stay on behalf of Cresta Lodge management and staff. We strive to provide a positive experience for all of our customers, and we are disappointed when we fall short. We will use the feedback to improve and prevent this from happening again. We regret to learn that your experience was less than satisfactory. Please contact us at gro@lodge.cresta.co.zw if you would like to discuss and explore your feedback further. We hope to see you at Cresta Lodge Harare again soon! Kind Regards Paidamoyo Murisa Guest Relations Officer

10/10 Excellent

Hatina

Séjour de 1 nuit en mai 2022
Réponse de Amanda Gomo Guest Relations Officer le 21 mai 2022
Thank you for taking the time to complete the survey about your stay at Cresta Lodge Harare. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We work hard to meet expectations like yours, and we are happy to hear your expectations were met. We hope to see you at Cresta Lodge Harare again soon! Kind regards,

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay.
Good all-round stay...staff excellent...food good...bar expensive...room doors need updating to anti slam.but guests were quiet overall.
Séjour de 1 nuit en mai 2022
Réponse de Guest Relations Officer le 15 mai 2022
Good day, Thank you so much for your feedback, we really appreciate it. We have taken note of the doors and we will definitely improve on that, we hope to see you again soon.

8/10 Bien

Michelle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Overall the stay was great and staff very kind and helpful. I had two rooms reserved. There were some things that were not in working condition in the rooms - air conditioner/heating system in one room and the safe in the other room. The showers in both rooms had some Black grime that I hope the hotel pays attention to and intentional about clearing regularly. I had to ask for a room change as one of the toilets had a broken flushing fixture. It would be good for the staff to verify that things are in good working condition before assigning rooms.
Séjour de 2 nuits en avril 2022
Réponse de Paidamoyo Murisa Guest Relations Officer le 15 mai 2022
Good Day, We take note of the fact that part of your experience was negative and we sincerely apologize for the the inconvinience caused. We will address all the raised issues and make improvements. We take pleasure in welcoming you back to Cresta Lodge and we will extend a favorable discount for you to enable you to review the progress made. We hope to see you at Cresta Lodge Harare again soon!

10/10 Excellent

Chenjerai Kelvin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2022
Réponse de Guest Relations Officer le 9 mai 2022
Dear Kelvin, It warms our hearts to hear such amazing feedback! Thank you for taking the time to share your experience with us. We are over the moon to hear that you were happy and your expectations were met. See you soon on your next visit.

8/10 Bien

Stephina

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was excellent. I enjoyed every moment
Séjour de 12 nuits en février 2022
Réponse de Amanda Gomo Guest Relations Officer le 1 avr. 2022
Dear Stephina, Thank you for taking time to give us your feedback. We are happy to know that you enjoyed your stay with us at Cresta Lodge Hotel. Exceeding your expectations is what we strive for. Looking forward to hosting you again on your next visit. Kind Regards,

8/10 Bien

Malgorzata

Les points forts : Propreté et confort de la chambre
Séjour de 10 nuits en mars 2022
Réponse de Amanda Gomo Guest Relations Officer le 1 avr. 2022
Dear Malgorzata, Thank you for choosing Cresta Lodge Harare as your Hotel of choice. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted that you enjoyed your stay and we thank you for your feedback. We hope to see you at Cresta Lodge Harare again soon! Kind regards, Amanda Gomo Guest Relations Officer Cresta Lodge Harare

4/10 Médiocre

Jeremy

Voyage d’affaires
$24 breakfast was a joke. This breakfast wasn't worth $10. Their covid protocals meant checkin took 20min. I won't be coming back.
Séjour de 2 nuits en mars 2022
Réponse de Amanda Gomo Guest Relations Officer le 1 avr. 2022
Dear Jeremy, Thank you for taking the time to review your stay. However, we are sorry that your experience with our breakfast and your check in process did not meet your expectations. Nevertheless, we thank you for providing us with feedback as we are working to make improvements to provide an exceptional experience to our guests. We have addressed your concerns with our team and do hope for the opportunity to welcome you back again for an improved experience. We hope to see you at Cresta Lodge Harare again soon! Kind regards,

6/10 Satisfaisant

Sibongile

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds to walk around. Breakfast wasn't the best, some food items like potato wedges were dry.
Séjour de 2 nuits en décembre 2021

4/10 Médiocre

Denford

Séjour de 1 nuit en décembre 2021

8/10 Bien

Matt

Séjour de 2 nuits en octobre 2021

10/10 Excellent

srinivas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2021

10/10 Excellent

Zano

Séjour de 1 nuit en septembre 2021

6/10 Satisfaisant

Tawanda

Séjour de 7 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was beautiful
Séjour de 1 nuit en juillet 2021
Réponse de Lerato Nare le 20 juil. 2021
We appreciate your positive sentiment. We are happy you found our premises beautiful. We are continuously improving to keep our service top notch and memorable. Please call again and do not hesitate giving us more feedback.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juin 2021
Réponse de Lerato Nare le 20 juil. 2021
We appreciate your high rating. We value your feedback, it is through such that we are motivated to continuously improve and continue providing the best service. We hope to see you again in the near future.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
American style hotel, but in Zimbabwe. Great Quality.
Séjour de 1 nuit en mai 2021
Réponse de Lerato Nare le 20 juil. 2021
Thank you so much for your positive feedback. It is motivating to hear you say we are an American style Hotel. We hope to see you again in the near future.

8/10 Bien

Arnold

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2021
Réponse de Lerato Nare le 25 mars 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Over all it was good. Restaurant was average. Facilities and surrounds were very well kept and staff were helpful. All this making Cresta Lodge a pleasant place to stay.
Séjour de 1 nuit en février 2021
Réponse de Lerato Nare le 25 mars 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en janvier 2021

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en août 2020

8/10 Bien

WAYNE

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
4/5, A very good hotel.
Overall the hotel is a very high standard. The standard room I was given was rather small but completely comfortable. The staff were very friendly. The corridors are long and in usual hotels there would be a 4th or 5th floor for the amount of rooms. The grounds were beautiful and the taxi service was very reasonably priced and ran 24/7 I believe. Overall no issues staying here again if I were to return to Harare.
Séjour de 5 nuits en février 2020
Réponse de GM le 26 févr. 2020
Thank you for choosing to stay with us. Cresta Lodge was designed to give guests a balcony that brings the gardens and nature closer to each room. We look forward to hosting you on your next trip to Harare.

8/10 Bien

Wissam

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Best place to stay in harare. Excellent service
Séjour de 1 nuit en décembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife & l enjoyed the breakfast, was so good! Dinners are not so great
Séjour de 6 nuits en décembre 2019
Réponse de GM le 19 déc. 2019
Thank you for your feedback, we are working on improving our dinner offering to match breakfast.

8/10 Bien

Damtew K.

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very friendly staff and comfortable Lodge surrounded by the beauty of nature
Séjour de 3 nuits en novembre 2019
Réponse de GM le 17 déc. 2019
Thank you for your feedback we are geared to maintain the environment as you desire for your future stays with us.

6/10 Satisfaisant

Unhappy, Somewhere

Voyage en couple
Les points faibles : Personnel et service et équipements
If you’re expecting friendly staff then forget this place. They generally look moody, no smiles and don’t acknowledge guests (except for the night shift gate man - he’s got a heart of gold, very enthusiastic and makes an effort to put a smile on your face each time he encounters you). I had to greet the staff - how ridiculous is that. The lady at the restaurant making your eggs frowns ALWAYS. Doesn’t acknowledge when a customer makes their order. I felt as though the hotel staff thought they were doing me a favour in providing the service I paid for. In short the property is ok, nothing special but the staff makes it worse. Not returning ever.
Séjour de 2 nuits en novembre 2019
Réponse de GM le 17 déc. 2019
Your experience was contrary to our motto "where one smile starts another" Management has taken corrective action.

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en novembre 2019
Réponse de GM le 19 déc. 2019
Thank you for your feedback

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was like an Oasis in the midst of a barren land. Great property.
Séjour de 1 nuit en octobre 2019
Réponse de GM le 19 déc. 2019
Thank you for your compliment, we shall continue to keep the property as you like it.

10/10 Excellent

Axel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
friendly people
We stayed there fore a few days. Lots of birds and nice surroundings. ts situated very convenient fore airport transfer.
Séjour de 2 nuits en octobre 2019
Réponse de GM le 19 déc. 2019
Your comments about your stay are much appreciated, the recent rains have made the surroundings even better for your enjoyment.

8/10 Bien

Alberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Great hotel, awsome rooms, the only problem is due to the economy that make it hard to pay with credit cards and need low cash bills in order to pay for stuff
Séjour de 1 nuit en août 2019
Réponse de UM le 15 août 2019
Dear Mr Alberto, It was an honour hosting you at our hotel Thank you so much for your feedback, we are glad to advise that a pre-authorisation to your credit card can be done at check in for incidentals then charge bills to your room account. We are sincerely apologising for the inconvenience this may have caused, we will ensure guest orientation is done to all our guests. Thank you once again for choosing Cresta Lodge Harare. Kind Regards Udzaishe Mapfumo