Dear Family of Mrs. Marie Josee, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

Dear Mr. Pierre Emmanuel Roth, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

Dear Mr. Frank and Ms. Alexandra, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

Dear Mr. Frank, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

Dear Mrs. Anne - Sophie, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

Dear Sir/madam, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards,

Dear Mr. Dominique,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

Dear Mr/Ms. Hugues, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future. Best regards, Andy Vu Director of Sales & Marketing

Dear Mr Simon, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future. Best regards, Andy Vu Director of Sales & Marketing

Dear Mr.Guillaume ,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. Furthermore, it would be great if we could know the reason for that point of evaluation. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

Dear Sir/madam,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

Dear Sir/madam,   Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time.   Sincerely, Andy Vu

Dear Sir/Madam, Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Best regards Andy Vu

Dear Mr. Daniel, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

Dear Family of Mrs. Christine Ta, We thank you very much for taking your time to share your experience after your staying with our hotel.We are so sorry for all the inconvenience that casued to you during your stay. We will double check the working process to make sure there will not be any troubles for the next customers.We look forward to having another chance to welcome you to our hotel again.Have a nice day ahead. Best regards,

Dear Mr. Kenetsu, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

Dear Mr. Tyler, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

Dear Mr. Joseph and Mrs. Smantha, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards

Dear Mr. Joseph, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards

Dear Mr. Hamidreza,Thank you so much for taking your time to share your opinion after your stay with our hotel.We are so sorry as we did not mention clearly about the room description before you check in.As the room we offered you has been upgraded too.We promise you to work with our team again to make sure our service, facility will be at best condition for the future guests.We look forward to seeing you next time with a big note for more offer.Best regards,

Dear Mr. Joseph and Mrs. Nancy, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards

Dear Mrs. Tracy, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

Dear Mrs. Helen, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Huey Ling, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Subhash, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Pat Yuan,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Family of Mr. James Hamilton,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Shohei,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Araceli,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mrs. Thanh Ha,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Family of Mr/Mrs. Kel,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Manhyeong Kim,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Iannzen Chia, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mrs. Jessica Vo,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr. George,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mrs. Naoko,Thank you very much for your spending time to rate our hotel after your stay. We are so sorry as during your stay, our hotel has fully booked so that we cannot give you any upgrading of the room.Also, as you know that the hotel is located in the old quarter which is very busy area with high houses next to each other. All the rooms are difficult to be designed with all window. That is the reason why your deluxe double bed room is without window.However, we take a big note for any chance when you travel back to our hotel we will prepare a nicer room.We look forward to seeing you.Kind regards,

Dear Mr/Mrs. Brooke,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr. James,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Valerii,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Famil of Mrs. Nancy,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mrs. Belinda,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr. Benjamin,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Naoki,Thank you very much for taking your time to share your feeling after your stay with us.We are once again sorry as we did not bring you a comfortable stay.We wish to have another chance to welcome you back to correct your mistake by arrange a quiet room and take care you better.Please take care and have a nice day.Kind regards,

Dear Mrs. Thuy,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr/Mrs. Fabiola,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mr. James,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mrs. Kathern Sherrard,Thank you very much for taking your time to share your feeling after your stay with us.We are once again sorry as we did not bring you a comfortable stay.We wish to have another chance to welcome you back to correct your mistake by arrange a quiet room and take care you better.Please take care and have a nice day.Kind regards,

Dear Mrs. Kelly,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

Dear Mrs. Alyson,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,