Chère Maryvonne,Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.Nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes.Nous faisons de notre mieux afin de garantir que nos hôtes puissent profiter d'expériences gastronomiques enrichissantes dans un cadre incomparable et avec un excellent service. Nous continuerons de travailler afin de vous surprendre avec de délicieux plats locaux et internationaux lors de votre prochaine visite.Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous. Bien à vous,Lola Miranda Cuyás, Deputy Manager

Dear Christian, Thank you for taking the time to share your feedback. We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Sascha Füchtner, Directeur général

Thank you very much for your feedback! We really appreciate your kind words! I hope we can welcome you anytime soon again!

Dear Alain, Thank you very much for your stay and your positive feedback. We are pleased that you enjoyed your stay with us at Barceló Hamburg. Please come and visit us again soon. Thank you and many greetings from Hamburg

Lieber Gast, vielen Dank für Ihren Aufenthalt im Barceló Hamburg und Ihre positive Bewertung. Schön, dass es Ihnen bei uns gefallen hat. Kommen Sie uns bitte bald wieder besuchen. Danke und viele Grüße aus Hamburg

Dear guest, Thank you very much for your visit to Barceló Hamburg and your positive evaluation. We are pleased that you enjoyed your visit with us. Please visit us again soon. Thank you and many greetings from Hamburg

Dear Tristan, Thank you for your visit and your great review. We are very happy about your "10 points" and that you enjoyed the Barceló Hamburg so much. Please visit us again soon. Thank you and many greetings from Hamburg

Dear Stephane, Thank you for visiting Barceló Hamburg and for your great review. We are happy about your "full score" and that you liked it so much. Please visit us again soon. Thank you and many greetings from Hamburg

Dear Annemarie,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Claudia E. Stumkat, Director of Sales & Marketing

Dear Bruce,Thank you for your kind review.We regret to hear about the disturbance caused by the bathroom noises during the night. We are sorry that the solutions provided during the stay were not satisfactory. Our team is devoted to ensuring a peaceful environment for all our guests and we will certainly look into this matter further.We are, however, pleased to know that our central location added value to your visit, allowing easy access to local restaurants, shops, and cultural sites such as the Art gallery. It is delightful to learn that you found our staff to be friendly and responsive, with Marzia, in particular, making your experience a pleasant one. We take pride in the cleanliness of our rooms and are glad that this was reflected during your stay. We hope to welcome you again in the future. Best regards,Lola Miranda Cuyás, Deputy Manager

Sehr geehrte Andrea,wir bedanken uns herzlich für Ihre Bewertung.Es tut uns leid zu hören, dass das Bett in Ihrem Zimmer nicht Ihren Erwartungen entsprach und zu Unannehmlichkeiten geführt hat.Es freut uns jedoch zu erfahren, dass Sie die Freundlichkeit unseres Personals, die Sauberkeit unseres Hauses und unsere zentrale Lage positiv hervorheben. Solch positives Feedback ist für uns äußerst wertvoll und bestätigt unser Engagement für exzellenten Service.Hoffentlich können wir Sie auch in der Zukunft bei uns begrüßen.Freundliche Grüße,Lola Miranda Cuyás, Deputy Manager

Dear Vicky,We appreciate that you took the time to share your experience with us.We are sorry to hear about the oversight regarding in-room amenities. Please rest assured that we aim to provide the highest standard of service. It's disappointing to learn that the room cleanliness did not meet your expectations. We strive to maintain excellent condition and service throughout our hotel.Your positive remarks on the easy access and overall pleasant stay are greatly appreciated. Our team is delighted that you found the location convenient and that the stay was enjoyable on the whole.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Lola Miranda Cuyás, Deputy Manager

Dear Guest,We appreciate that you took the time to share your experience with us.We regret to hear that the design of our lobby did not meet your expectations and that you experienced disturbances due to the proximity of your room to the elevators. Additionally, we are sorry that the solutions provided during the stay were not satisfactory. Your feedback regarding the breakfast offerings is valued, and we strive to provide a wide variety of quality options for our guests.We are pleased to note that you found our location to be convenient, and we hope that our commitment to cleanliness and service met with your approval.We look forward to welcoming you back in the future. Best regards,Lola Miranda Cuyás, Deputy Manager