4/10
First, let me start by saying before we booked this property and before we arrived, I messaged the rental company to verify the concerns noted in several reviews (deck railing wobbly) had been resolved. They assured me it had been taken care of. When we arrived, it was evident it had not been addressed.
Day one: the microwave on one side did not work. I reached out and someone brought a "loaner" microwave in a reasonable amount of time. The drains were slow to drain - the rental agency was already aware of this. They had someone come to the property and snake one of the bathroom drains.
Day two: There was a light on downstairs on one of the pumps (possibly related to the septic). I notified the rental agency. They assured me this was an escalated issue and someone would be to the property by end of day. No one ever came. There is a foul septic smell in the downstairs area.
Day three: I followed up with the rental agency again. They then advised me that the county septic company would be coming out to evaluate.
Day four & five: nothing. no communication and no one came to the home. The septic smell remains.
We left on day six. I received a call five days later from a local plumber to address the concerns. Obviously, at this point, we were no longer there so I referred him back to the rental agency.
In summary, the house is "okay". It served our needs, but it is in serious need of repair, and it doesn't seem the company is concerned about this.
Nicole W.
Séjour de 6 nuits en août 2024