Hall

Avis sur Sheraton Dongguan Hotel

4.5 out of 5
Sheraton Dongguan Hotel
S256 Provincial Highway Houjie Town, Dongguan, Guangdong

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 82 avis sur 188." "
Note des voyageurs de 8 (Bien), d’après 80 avis sur 188." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 188." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 188." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 188." "

8,8/10

Propreté

8,6/10

Personnel et service

9,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

JOUNGHWAN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Digital Manager-Jack He le 4 févr. 2024
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

8/10 Bien

Peggy BIK YEE

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall is good
Séjour de 1 nuit en août 2023
Réponse de Kei Deng le 4 sept. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

8/10 Bien

Qi Yi

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en août 2023
Réponse de Kei Deng le 4 sept. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Excellent

Ming Fai

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Kei Deng le 13 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Excellent

SEOKHOON, Gumi

Séjour de 3 nuits en juin 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Excellent

Anton

Séjour de 5 nuits en avril 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

8/10 Bien

Cheong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Excellent

Tsz Ho

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Excellent

KUCHIA

Séjour de 3 nuits en février 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything is very nice.
Séjour de 1 nuit en février 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

8/10 Bien

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2019
Réponse de Kathy le 27 déc. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Kathy le 27 déc. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 5 nuits en novembre 2019
Réponse de Kathy le 13 déc. 2019
It was a pleasure to have had you as our guest at Sheraton Dongguan Hotel. We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.

8/10 Bien

Matja

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great business stay in Dongguan
I've stayed in this hotel many times for business over the years. The design and the interiors are perhaps a bit outdated already, but it's a very comfortable stay with great service, good food, spacious room and decent sport facilities. Also conveniently just a short walk away from the busy shopping streets.
Séjour de 2 nuits en juin 2019
Réponse de BR le 18 nov. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!

10/10 Excellent

JUIMIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
值得再次入住
Séjour de 1 nuit en novembre 2019
Réponse de Kathy le 27 nov. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.

10/10 Excellent

Georgios

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Great hotel with good internet without China's firewall restrictions.
Séjour de 8 nuits en octobre 2019
Réponse de Kathy le 8 nov. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service.Looking forward to see you again in our hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Kathy le 1 nov. 2019
Thank you for your comments! We are delighted you have chosen to stay with us and you are satisfied with our service. As an international upscale hotel in Dongguan, we are proud to offer guests a comfortable stay, with a high level of service. All team members at the Sheraton Dongguan Hotel are looking forward to welcoming you again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2019
Réponse de BR le 11 oct. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service . Looking forward to see you again in our hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2019
Réponse de BR le 11 oct. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.Looking forward to see you again in Sheraton Dongguan .

10/10 Excellent

brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’d stay again
The Sheraton is a great choice if you are visiting the Dongguan area in China. It has multiple restaurants to choose from my favorite is the Italian one. The staff is great, very accommodating for getting things like transportation or special requests.
Séjour de 3 nuits en septembre 2019
Réponse de BR le 20 sept. 2019
Dear guest, Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. hope to see you again!

8/10 Bien

Yuk Ying

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
冇特別行走附近ㄧ帶
Séjour de 1 nuit en septembre 2019
Réponse de Kathy le 12 sept. 2019
尊敬的客人,感谢您花费宝贵的时间给予我们点评,酒店对面就是步行街,附近还有万科、万达等购物商城,期待您的下次光临!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
長年愛用中
長年愛用しています。この付近のホテルの中では一番全てが安定しているのでいつも安心して泊まれています。部屋は清潔ですし、シャワー等の設備も問題なし。何か改善してほしい点があるかといえば個人的に枕が柔らかすぎるのでもう少し硬いと嬉しいな〜くらいです。朝食が美味しいのもポイント高いです。
Séjour de 3 nuits en août 2019
Réponse de BR le 11 oct. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast is good and many choice,room is clean and comfortable.
Séjour de 1 nuit en août 2019
Réponse de Becky le 3 sept. 2019
Dear Guest, Thank you for your comments, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraordinary. Thanks again! Look forward to seeing you soon!

8/10 Bien

Donna Lai Chun

Les points forts : Personnel et service
酒店設施及房間質素只屬一般, 可能因為酒店比較舊的原因, 酒店大堂服務員服務態度亦只屬一般, 但位於酒店28樓負責行政樓層club lounge兩位女同事, 服務態度非常友善及有禮, 值得一讚, 餐飲方面, 酒店內的中餐廳食物水準非常差勁, 就連街邊的小餐廳都還比他們好, 有大大的改善空間, 值得一讚的還有位於大堂的 coffee shop, 他們提供的自助早餐, 冷,熱,中,西不同款式的食物多的是, 還有一個驚喜是餐廳提供新鮮冷搾果汁, 並不是"果汁先生", 很不錯啊
Séjour de 1 nuit en août 2019
Réponse de Kathy le 12 août 2019
尊敬的客人,您好! 非常感谢您的入住和详细点评。正是如您一样的客人对我们的不断关系和督促,才能使我们不断发现工作中的问题,获得改正和不断进步。从您的点评中,我们很遗憾的看到此次入住有部分的服务及出品未能达到您的期望,您所提到的关于酒店硬件设施方面的反馈意见,酒店高度重视。酒店需要一次全新的的装修,在没有装修之前,我们将会继续尽我们的最大努力做好设施设备的维护保养工作。关于您提及中餐厅出品问题,我们已向相关管理人员提出反馈。 再次感谢您坦诚给予我们意见,您的反馈与支持将是我们进步的最大动力。

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is old but the service is excellent. The Italian restaurant has an Italian chef by the name of Andrea that has an outstanding menu
Séjour de 1 nuit en juillet 2019
Réponse de Kathy le 2 août 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.

8/10 Bien

Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de Kathy le 2 août 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de Kathy le 24 juil. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

6/10 Satisfaisant

Kit Wan

Les points forts : Confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Kathy le 19 juin 2019
Dear Guest,thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
東莞に着いたのが夜中12時回ってましたが、全然大丈夫でした
Séjour de 1 nuit en mai 2019
Réponse de Kathy le 10 juin 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

8/10 Bien

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wifiが良かったです。
Séjour de 2 nuits en mai 2019
Réponse de Kathy le 3 juin 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019
Réponse de Kathy le 12 juin 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2019
Réponse de Kathy le 17 mai 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2019
Réponse de Kathy le 17 mai 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Kathy le 22 avr. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2019
Réponse de Kathy le 15 avr. 2019
Dear Guest, Thank you so much for your feedback about your experience in Sheraton Dongguan Hotel. We are glad to know you are satisfied with your stay with us,hope to see you again in our hotel.

8/10 Bien

Carlos, New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sheraton DG
good stay
Séjour de 15 nuits en mars 2019
Réponse de Kathy le 11 avr. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service . Looking forward to see you again in our hotel.

8/10 Bien

Chanit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2019
Réponse de Kathy le 23 mars 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We appreciate your comments on our hotel, which help us in our quest to further improve and provide a comfortable and enjoyable experience to our guests.

10/10 Excellent

MOON YOUEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
출장으로 동관 쉐라톤 숙박 하였습니다.
주변 상권과 인접하여 식당, 마사지 모두 편리하였습니다.
Séjour de 1 nuit en février 2019
Réponse de Kathy le 11 mars 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

10/10 Excellent

Bella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Kathy le 31 janv. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

6/10 Satisfaisant

Amy

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
酒店水準下降令人失望
酒店整體有點舊,服務態度退還時是不錯的。食物則帶待改進,我們只用了早餐丟自助餐,種類蠻多的但是味道是水準以下。總的而言,我們下次不會再入住。
Séjour de 1 nuit en janvier 2019
Réponse de Kathy le 7 janv. 2019
尊敬的客户,您好!感谢您入住东莞喜来登酒店,我们相信您有一个安全而愉快的旅程回到家中。 首先,非常感谢您给我们提出的宝贵意见。通过您及其他客人持续的服务反馈,我们将更加客观地改善酒店的设施设备和服务水平,以达到客人的期望。我们非常抱歉在您近期入住期间没能达到您的期望。我们会尽我们的所有努力在今后的服务中做得更好,我们将坚持保证让每位客人在入住期间都能有舒适愉悦的非凡感受。希望您近期会再次入住东莞喜来登酒店,并有一个愉快的入住体验。

8/10 Bien

Yen Huei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
the price is reasonable.
Séjour de 2 nuits en décembre 2018
Réponse de Kathy le 7 janv. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.

6/10 Satisfaisant

Connie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Incorrect Information in Hotels.com
I booked with Hotels.com for a room with 2 double beds + Sofa Bed + Breakfast for 3 people. However when I checked in and I was told that this room type next existed, the information in Hotels.com is not correct, and finally I have no choice but pay extra charge for extra bed and 1 more breakfast. I was really disappointed with the hotel booking this time, would Hotels.com please review and update the room type correctly to avoid other customer to suffer the same.
Séjour de 1 nuit en décembre 2018
Réponse de Kathy le 14 déc. 2018
Dear Guest, thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. About you said you paid the extra charge, but actually, we special offered one extra bed and one breakfast free to you, so please check your billing. if you have any question, please contact us. Of course, we have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always a pleasure staying here when I am in Houjie. Nice and accommodating staff, great breakfast,awesome gym and swimming pool and comfortable rooms.
Séjour de 1 nuit en octobre 2018
Réponse de Online Marketing Specialist le 1 nov. 2018
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
The shower water pressure is so low that I will not come again
Séjour de 1 nuit en octobre 2018
Réponse de Kathy le 5 nov. 2018
Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.

6/10 Satisfaisant

davidc, london

Les points faibles : Infrastructures et conditions de l’hébergement
5 star price, 3 star hotel, not worth the money, it used to be good but no longer
Séjour de 2 nuits en octobre 2018
Réponse de Kathy le 25 oct. 2018
Thank you so much for your review and sharing your experience with us.We are sorry the some service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the chance to prevent similar situation from occurring.We are looking forward to welcoming you back to Sheraton Dongguan Hotel!

4/10 Médiocre

Lau King Tak

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
酒店前台工作人員的服務不是很好
Séjour de 1 nuit en octobre 2018
Réponse de Kathy le 30 oct. 2018
尊敬的客人, 感谢您选择东莞喜来登酒店作为此次出行的下榻之所并抽出时间与我们分享你的意见。对于入住期间带给您的体验欠佳,我们深感抱歉。我们已将您的宝贵意见反映给相关部门,积极调查,以便了解更多细节。同时,我们将持续关注酒店同事的服务意识,希望能够在您下次入住时提供更优质服务。再次感激您能够在此与我们分享您的入住体验,诚挚期待能够与您和家人、朋友再次相见,体验喜来登殷勤的待客之道。 诚挚, 东莞喜来登酒店

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en septembre 2018
Réponse de Kathy le 11 oct. 2018
thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!

10/10 Excellent

brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2018
Réponse de Kathy le 30 sept. 2018
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2018
Réponse de Kathy le 28 août 2018
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

8/10 Bien

Mei Lai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Kathy le 9 août 2018
尊敬的客户, 您好!感谢你花费宝贵的时间给予我们点评,我们非常重视每一位客人的入住体验,非常希望您能告知具体哪些部分您希望我们做进一步的提升和调整,您的满意将是我们努力的不竭动力,期待您再次光临东莞喜来登酒店!