Avis sur Sheraton Dongguan Hotel
Sheraton Dongguan Hotel
S256 Provincial Highway Houjie Town, Dongguan, Guangdong
Avis
8,6
Excellent
8,8/10
Propreté
8,6/10
Personnel et service
9,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage d’affaires
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Digital Manager-Jack He le 4 févr. 2024
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Bien
Peggy BIK YEE
Voyage d’affaires
31 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peggy BIK YEE
Séjour de 1 nuit en août 2023
Réponse de Kei Deng le 4 sept. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Bien
Qi Yi
30 août 2023
Les points forts : Propreté et personnel et service
Qi Yi
Séjour de 4 nuits en août 2023
Réponse de Kei Deng le 4 sept. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Excellent
Ming Fai
Voyage d’affaires
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ming Fai
Séjour de 1 nuit en août 2023
Réponse de Kei Deng le 13 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Excellent
SEOKHOON, Gumi
13 juin 2023
SEOKHOON
Séjour de 3 nuits en juin 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Excellent
Anton
29 avr. 2023
Anton
Séjour de 5 nuits en avril 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Bien
Cheong
17 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheong
Séjour de 2 nuits en avril 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Excellent
Tsz Ho
6 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tsz Ho
Séjour de 1 nuit en avril 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Excellent
KUCHIA
26 févr. 2023
KUCHIA
Séjour de 3 nuits en février 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
26 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2023
Réponse de Kei Deng le 4 août 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Bien
Chris
Voyage d’affaires
23 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chris
Séjour de 3 nuits en décembre 2019
Réponse de Kathy le 27 déc. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
8/10 Bien
Daniel
Voyage d’affaires
21 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniel
Séjour de 1 nuit en décembre 2019
Réponse de Kathy le 27 déc. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
6/10 Satisfaisant
Voyageur vérifié
29 nov. 2019
Voyageur vérifié
Séjour de 5 nuits en novembre 2019
Réponse de Kathy le 13 déc. 2019
It was a pleasure to have had you as our guest at Sheraton Dongguan Hotel.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
8/10 Bien
Matja
Voyage d’affaires
11 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great business stay in Dongguan
Matja
Séjour de 2 nuits en juin 2019
Réponse de BR le 18 nov. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 Excellent
JUIMIN
5 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
值得再次入住
JUIMIN
Séjour de 1 nuit en novembre 2019
Réponse de Kathy le 27 nov. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
10/10 Excellent
Georgios
2 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Georgios
Séjour de 8 nuits en octobre 2019
Réponse de Kathy le 8 nov. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service.Looking forward to see you again in our hotel.
10/10 Excellent
Voyageur vérifié
17 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Kathy le 1 nov. 2019
Thank you for your comments! We are delighted you have chosen to stay with us and you are satisfied with our service. As an international upscale hotel in Dongguan, we are proud to offer guests a comfortable stay, with a high level of service. All team members at the Sheraton Dongguan Hotel are looking forward to welcoming you again.
10/10 Excellent
Voyageur vérifié
29 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en septembre 2019
Réponse de BR le 11 oct. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service . Looking forward to see you again in our hotel.
10/10 Excellent
Voyageur vérifié
29 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en septembre 2019
Réponse de BR le 11 oct. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.Looking forward to see you again in Sheraton Dongguan .
10/10 Excellent
brian
Voyage d’affaires
13 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’d stay again
brian
Séjour de 3 nuits en septembre 2019
Réponse de BR le 20 sept. 2019
Dear guest,
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. hope to see you again!
8/10 Bien
Yuk Ying
9 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yuk Ying
Séjour de 1 nuit en septembre 2019
Réponse de Kathy le 12 sept. 2019
尊敬的客人,感谢您花费宝贵的时间给予我们点评,酒店对面就是步行街,附近还有万科、万达等购物商城,期待您的下次光临!
8/10 Bien
Voyageur vérifié
5 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
長年愛用中
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de BR le 11 oct. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 Excellent
Voyageur vérifié
Voyage en famille
2 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Becky le 3 sept. 2019
Dear Guest,
Thank you for your comments, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraordinary. Thanks again! Look forward to seeing you soon!
8/10 Bien
Donna Lai Chun
5 août 2019
Les points forts : Personnel et service
Donna Lai Chun
Séjour de 1 nuit en août 2019
Réponse de Kathy le 12 août 2019
尊敬的客人,您好! 非常感谢您的入住和详细点评。正是如您一样的客人对我们的不断关系和督促,才能使我们不断发现工作中的问题,获得改正和不断进步。从您的点评中,我们很遗憾的看到此次入住有部分的服务及出品未能达到您的期望,您所提到的关于酒店硬件设施方面的反馈意见,酒店高度重视。酒店需要一次全新的的装修,在没有装修之前,我们将会继续尽我们的最大努力做好设施设备的维护保养工作。关于您提及中餐厅出品问题,我们已向相关管理人员提出反馈。
再次感谢您坦诚给予我们意见,您的反馈与支持将是我们进步的最大动力。
10/10 Excellent
Voyageur vérifié
Voyage d’affaires, Voyage en couple
30 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Kathy le 2 août 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
8/10 Bien
Jordan
29 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jordan
Séjour de 2 nuits en juillet 2019
Réponse de Kathy le 2 août 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 Excellent
Voyageur vérifié
19 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de Kathy le 24 juil. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 Satisfaisant
Kit Wan
13 juin 2019
Les points forts : Confort de la chambre
Kit Wan
Séjour de 1 nuit en juin 2019
Réponse de Kathy le 19 juin 2019
Dear Guest,thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
8/10 Bien
Voyageur vérifié
Voyage d’affaires
2 juin 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Kathy le 10 juin 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
8/10 Bien
Voyageur vérifié
Voyage d’affaires, Voyage en couple
27 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Kathy le 3 juin 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
8/10 Bien
Voyageur vérifié
27 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Kathy le 12 juin 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
10/10 Excellent
Voyageur vérifié
11 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de Kathy le 17 mai 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
8/10 Bien
Voyageur vérifié
10 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de Kathy le 17 mai 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
10/10 Excellent
Voyageur vérifié
17 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Kathy le 22 avr. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .
10/10 Excellent
Voyageur vérifié
14 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de Kathy le 15 avr. 2019
Dear Guest,
Thank you so much for your feedback about your experience in Sheraton Dongguan Hotel.
We are glad to know you are satisfied with your stay with us,hope to see you again in our hotel.
8/10 Bien
Carlos, New York
7 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sheraton DG
Carlos
Séjour de 15 nuits en mars 2019
Réponse de Kathy le 11 avr. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service .
Looking forward to see you again in our hotel.
8/10 Bien
Chanit
19 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chanit
Séjour de 3 nuits en mars 2019
Réponse de Kathy le 23 mars 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We appreciate your comments on our hotel, which help us in our quest to further improve and provide a comfortable and enjoyable experience to our guests.
10/10 Excellent
MOON YOUEL
6 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
출장으로 동관 쉐라톤 숙박 하였습니다.
MOON YOUEL
Séjour de 1 nuit en février 2019
Réponse de Kathy le 11 mars 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 Excellent
Bella
16 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bella
Séjour de 1 nuit en janvier 2019
Réponse de Kathy le 31 janv. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 Satisfaisant
Amy
5 janv. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
酒店水準下降令人失望
Amy
Séjour de 1 nuit en janvier 2019
Réponse de Kathy le 7 janv. 2019
尊敬的客户,您好!感谢您入住东莞喜来登酒店,我们相信您有一个安全而愉快的旅程回到家中。 首先,非常感谢您给我们提出的宝贵意见。通过您及其他客人持续的服务反馈,我们将更加客观地改善酒店的设施设备和服务水平,以达到客人的期望。我们非常抱歉在您近期入住期间没能达到您的期望。我们会尽我们的所有努力在今后的服务中做得更好,我们将坚持保证让每位客人在入住期间都能有舒适愉悦的非凡感受。希望您近期会再次入住东莞喜来登酒店,并有一个愉快的入住体验。
8/10 Bien
Yen Huei
31 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yen Huei
Séjour de 2 nuits en décembre 2018
Réponse de Kathy le 7 janv. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
6/10 Satisfaisant
Connie
9 déc. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Incorrect Information in Hotels.com
Connie
Séjour de 1 nuit en décembre 2018
Réponse de Kathy le 14 déc. 2018
Dear Guest, thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. About you said you paid the extra charge, but actually, we special offered one extra bed and one breakfast free to you, so please check your billing. if you have any question, please contact us.
Of course, we have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
10/10 Excellent
Voyageur vérifié
30 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
Réponse de Online Marketing Specialist le 1 nov. 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 Satisfaisant
Voyageur vérifié
29 oct. 2018
Les points forts : Propreté
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
Réponse de Kathy le 5 nov. 2018
Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
6/10 Satisfaisant
davidc, london
22 oct. 2018
Les points faibles : Infrastructures et conditions de l’hébergement
davidc
Séjour de 2 nuits en octobre 2018
Réponse de Kathy le 25 oct. 2018
Thank you so much for your review and sharing your experience with us.We are sorry the some service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the chance to prevent similar situation from occurring.We are looking forward to welcoming you back to Sheraton Dongguan Hotel!
4/10 Médiocre
Lau King Tak
20 oct. 2018
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Lau King Tak
Séjour de 1 nuit en octobre 2018
Réponse de Kathy le 30 oct. 2018
尊敬的客人,
感谢您选择东莞喜来登酒店作为此次出行的下榻之所并抽出时间与我们分享你的意见。对于入住期间带给您的体验欠佳,我们深感抱歉。我们已将您的宝贵意见反映给相关部门,积极调查,以便了解更多细节。同时,我们将持续关注酒店同事的服务意识,希望能够在您下次入住时提供更优质服务。再次感激您能够在此与我们分享您的入住体验,诚挚期待能够与您和家人、朋友再次相见,体验喜来登殷勤的待客之道。
诚挚,
东莞喜来登酒店
8/10 Bien
Voyageur vérifié
3 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en septembre 2018
Réponse de Kathy le 11 oct. 2018
thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 Excellent
brian
29 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
brian
Séjour de 4 nuits en septembre 2018
Réponse de Kathy le 30 sept. 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 Excellent
Christine
24 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christine
Séjour de 4 nuits en août 2018
Réponse de Kathy le 28 août 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
8/10 Bien
Mei Lai
5 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mei Lai
Séjour de 1 nuit en juillet 2018
Réponse de Kathy le 9 août 2018
尊敬的客户,
您好!感谢你花费宝贵的时间给予我们点评,我们非常重视每一位客人的入住体验,非常希望您能告知具体哪些部分您希望我们做进一步的提升和调整,您的满意将是我们努力的不竭动力,期待您再次光临东莞喜来登酒店!