Avis sur Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort
Gros Islet, Gros Islet
Avis
8,2
Très bien
9,0/10
Propreté
8,4/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
24 déc. 2023
Séjour de 8 nuits en décembre 2023
Réponse de OCM le 27 déc. 2023
Dear Jean-Philippe,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us.Please accept our sincerest apology for any inconsistent service and inconveniences you experienced during your stay, this is certainly not the outcome we hoped for as guest satisfaction is our priority and we would like to assure you that our team is working assiduously to improve and maintain the standard of service which our resort is known for.Our quality team is strategically placed throughout the property to ensure resort policies and rules are being maintained; nonetheless, your comments have been noted and shared with the team for further review and follow up.Whilst an apology will not change the outcome of your stay, it is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last.Regards,Royalton St. LuciaManagement Team
10/10 Excellent
PATRICK
Voyage en famille
2 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PATRICK
Séjour de 2 nuits en septembre 2023
Réponse de OCM le 3 oct. 2023
Dear PATRICK,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.
8/10 Bien
Romain
20 août 2023
Romain
Séjour de 3 nuits en août 2023
Réponse de OCM le 28 août 2023
Dear Romain,Thank you for choosing Royalton St. Lucia for your recent holiday and for taking the time to share your experience with us.We are delighted to read your comments highlighting the various aspects that played a vital role in your holiday's success. It is truly an honor to have hosted you and we look forward t welcoming you back to our shores for an even greater experience.Kindest Regards,Royalton St. Lucia,Management Team
8/10 Bien
CEdric
Voyage en famille
14 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel sympa
CEdric
Séjour de 6 nuits en août 2023
Réponse de OCM le 14 août 2023
Dear Cedric,Thank you for choosing Royalton St. Lucia for your recent vacation and for taking the time to share your feedback with us.We are pleased to view your comments highlighting your overall experience. It was a pleasure hosting you and we hope to welcome you again for another fantastic vacation experience. Regards,Royalton St. LuciaManagement Team.
8/10 Bien
Jean Baptiste
27 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean Baptiste
Séjour de 3 nuits en octobre 2022
Réponse de Royalton Saint Lucia Resort and Spa le 28 oct. 2022
Thank you Jean Babptiste to take the time to rate Royalton Saint Lucia Resort and Spa, customer satisfaction is our No. 1 priority. We wait for you in your next visit to get a 10 out of 10.
10/10 Excellent
Christophe
17 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christophe
Séjour de 2 nuits en octobre 2022
Réponse de OCM le 18 oct. 2022
Dear Christophe,Thank you for choosing Royalton St. Lucia as your vacation destination and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience.Regards,Royalton St. LuciaManagement Team.
10/10 Excellent
David
17 oct. 2022
David
Séjour de 2 nuits en octobre 2022
Réponse de OCM le 18 oct. 2022
Dear David,Thank you for choosing Royalton St. Lucia as your vacation destination and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience.Regards,Royalton St. LuciaManagement Team.
10/10 Excellent
grégory
27 déc. 2020
grégory
Séjour de 2 nuits en décembre 2020
Réponse de RSL le 7 janv. 2021
Dear Valued Guest,
Thank you for rating your recent experience at our resort. We are pleased to have received such a perfect score. We hope that your travels will bring you once more to the unique setting of Royalton Saint Lucia. Regards
10/10 Excellent
grégory
26 déc. 2020
grégory
Séjour de 3 nuits en décembre 2020
Réponse de RSL le 7 janv. 2021
Dear Valued Guest,
Thank you for rating your recent experience at our resort. We are pleased to have received such a perfect score. We hope that your travels will bring you once more to the unique setting of Royalton Saint Lucia. Regards
8/10 Bien
Katia
16 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Week-end en amoureux
Katia
Séjour de 2 nuits en septembre 2019
Réponse de RSL le 18 sept. 2019
Cher client,
Nous vous remercions d’avoir partagé votre expérience et nous vous sommes reconnaissants de la confiance que vous portez à notre marque à Royalton Saint Lucia. J'espère que nous pourrons vous servir dans un proche avenir lorsque vous reviendrez. Cordialement
Dear Valued Guest,
Thank you for sharing your experience and we are grateful for your business and trust in our brand at Royalton Saint Lucia. Hopefully we get to serve you in the near future when you come back to visit. Regards
6/10 Satisfaisant
Nicole
29 juil. 2019
Les points forts : Personnel et service et confort de la chambre
Nicole
Séjour de 5 nuits en juillet 2019
8/10 Bien
Voyageur vérifié
30 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de RSL le 31 mai 2019
Dear Valued Guest,
Thank you for sparing time to review our resort.
We look forward to another opportunity to deliver our promise of 5 star experience!
10/10 Excellent
grégory
21 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Classe et chic
grégory
Séjour de 5 nuits en février 2019
Réponse de Royalton Saint Lucia le 25 févr. 2019
Dear Valued Guest,
Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us.
We appreciate your wonderful comments and we look forward to your return.
Regards,
Royalton Saint Lucia
Management Team
10/10 Excellent
Leslie
12 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Leslie
Séjour de 4 nuits en décembre 2018
Réponse de Management Team le 20 déc. 2018
Dear Valued Guest,
Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time out to share your feedback with us.
It was certainly a pleasure hosting you and we hope to receive you again so that we can deliver another incredible vacation experience.
Regards,
Royalton Saint Lucia
Management Team.
10/10 Excellent
Monique
5 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Monique
Séjour de 4 nuits en octobre 2018
Réponse de Royalton Saint Lucia Management Team le 6 nov. 2018
Dear Monique,
Thank you for sharing your feedback with us. We're happy you had a pleasant stay with us and we do hope you visit again.
10/10 Excellent
Aurelie
29 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCELLENT !!!
Aurelie
Séjour de 3 nuits en octobre 2018
Réponse de Miquella Louisy le 30 oct. 2018
Dear Aurelie,
Thank you for visiting Royalton Saint Lucia Resort & Spa and taking time to share such positive feedback with us. We're happy you particularly loved the dining options and attention to dietary requirements. It is our pleasure to cater to every need. We appreciate your review and hope you visit again soon.
8/10 Bien
CEDRIC
3 sept. 2018
CEDRIC
Séjour de 5 nuits en août 2018
Réponse de Royalton Saint Lucia le 14 sept. 2018
Dear Cedric,
Thank you for visiting Royalton Saint Lucia Resort & Spa. We're happy you enjoyed most of your stay and sincerely regret your disappointment with Room Service. Our Management Team has been made aware and it will be address accordingly. Your feedback is sincerely appreciated and we look forward to welcoming you again.
10/10 Excellent
FRANCK
23 août 2018
Je recommande ce lieu
FRANCK
Séjour de 5 nuits en août 2018
Réponse de Royalton Saint Lucia le 31 août 2018
Dear Valued Guest,
Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us.
It was certainly a pleasure hosting you and we look forward to your return.
Regards,
Royalton Saint Lucia
Management Team
8/10 Bien
Sandra
18 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandra
Séjour de 4 nuits en août 2018
Réponse de Royalton Saint Lucia le 31 août 2018
Dear Sandra,
Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us.
We are pleased to know that you had a wonderful vacation and we anticipate your return.
Regards,
Royalton Saint Lucia
Management Team
10/10 Excellent
CEDRIC
17 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPER HOTEL
CEDRIC
Séjour de 3 nuits en mai 2018
Réponse de Royalton Saint Lucia le 31 août 2018
Dear Cedric,
Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us.
We appreciate your comments highlighting the amazing service you received.
It was certainly a pleasure hosting you and we look forward to your return.
Regards,
Royalton Saint Lucia
Management Team
6/10 Satisfaisant
J., Martinique
17 août 2018
Les points forts : Personnel et service et confort de la chambre
Très bel hôtel, proche de la marina de Rodney Bay.
J.
Séjour de 3 nuits en août 2018
Réponse de Royalton Saint Lucia le 16 sept. 2018
Dear J,
Thank you for visiting Royalton Saint Lucia Resort & Spa and taking time to share your feedback with us. We're happy you had an unforgettable stay with us and will address any disappointing experience you had, by ensuring it gets better. We do hope you visit again, as we'd love to welcome you.
8/10 Bien
Voyageur vérifié
1 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon complexe all inclusive - Mai 2018
Voyageur vérifié
Séjour de 3 nuits en mai 2018
Réponse de Royalton Saint Lucia le 6 juin 2018
Thank you for visiting Royalton Saint Lucia Resort & Spa. We absolutely love when guests are impressed with the services and amenities we offer. As it relates to the environmental concerns, they are noted and will be addressed with the relevant departments. We appreciate your concern and feedback.
10/10 Excellent
Monique, le lamentin
27 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super weekebd
Monique
Séjour de 3 nuits en mai 2018
Réponse de Royalton Saint Lucia le 6 juin 2018
We're happy all went well and you loved The Royal Spa experience. We do hope you enjoyed enough to return, as we'd love to welcome you again. Your time taken to share feedback is appreciated.
10/10 Excellent
Nadia
23 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dépaysement Magnifiquement Gigantesque et Radieux
Nadia
Séjour de 4 nuits en mai 2018
Réponse de Royalton Saint Lucia le 6 juin 2018
Thank you for sharing your feedback with us. We appreciate the positive reviews and hope it is an indicator that you'll visit again in the future!
10/10 Excellent
Aurelie
16 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique sejour
Aurelie
Séjour de 2 nuits en octobre 2017
thank you very much for your comments , we really apreciate them
10/10 Excellent
dadou, royalton saint lucia
28 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
magnifique
dadou
Séjour de 3 nuits en septembre 2017
10/10 Excellent
Monique
12 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Monique
Séjour de 5 nuits en septembre 2017
Thank you for sharing your feedback with us. We're happy you loved our resort and look forward to welcoming you again!
6/10 Satisfaisant
CPE CN, Martinique
17 juil. 2017
Les points forts : Confort de la chambre
Week-end début juillet 2017
CPE CN
Séjour de 2 nuits en juillet 2017
10/10 Excellent
Sisi, Guadeloupe
14 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique séjour
Sisi
8/10 Bien
Mano
11 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel fabuleux
Mano
10/10 Excellent
maryse, martinique
23 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
maryse
6/10 Satisfaisant
Preston
Voyage en couple
28 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Preston
Séjour de 5 nuits en mai 2024
Réponse de RSL le 28 mai 2024
Dear Valued Guest,We are happy that you think our hosts were nice but we have taken note of your comments about slow service and will continue working on the efficiency of service.Thank you for leaving your review, your feedback is very valuable to us.Regards,
2/10 Horrible
Amiron
25 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Amiron
Séjour de 4 nuits en mai 2024
Réponse de RSL le 27 mai 2024
Dear Valued Guest,We are sorry that we were not able to satisfy your vacation needs. We do hope we are able to get another opportunity to give you the service you deserve.Best Regards,
4/10 Médiocre
Audrey
Voyage en groupe
24 mai 2024
Les points forts : Propreté
Audrey
Séjour de 5 nuits en mai 2024
Réponse de RSL le 24 mai 2024
Dear Valued Guest, We regret to hear of your experience with us and it's certainly not a reflection of the service we always aim to deliver. We are taking all your feedback into consideration as we use these as opportunities to improve our overall service product.Thank you for taking time out to leave us you feedback.Best regards,
8/10 Bien
CHRISTOPHER
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CHRISTOPHER
Séjour de 5 nuits en mai 2024
Réponse de RSL le 24 mai 2024
Dear Valued Guest,Thank you for you review and we are happy that you think that our property is great. It's always a pleasure to serve and we do hope we get another opportunity to make more memories.Best regards,
10/10 Excellent
David
Voyage en famille avec de jeunes enfants, Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en mai 2024
Réponse de RSL le 22 mai 2024
Dear Valued Guest, Thank you for your perfect review. Looking forward to serving you again.Best regards,
10/10 Excellent
Elisabeth
Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elisabeth
Séjour de 4 nuits en mai 2024
Réponse de RSL le 21 mai 2024
Dear Valued Guest,Thank you for your perfect rating! We love that you had an amazing time at our resort.Best Regards,
10/10 Excellent
Ernsaella
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ernsaella
Séjour de 4 nuits en mai 2024
Réponse de RSL le 21 mai 2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards,
8/10 Bien
Fran J
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fran J
Séjour de 5 nuits en mai 2024
Réponse de RSL le 21 mai 2024
Dear Valued Guest,Thank you for your review! We are happy that you loved our resort and hope you come again soon so we can show the improvements made. Best Regards,
10/10 Excellent
jericka
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jericka
Séjour de 3 nuits en mai 2024
Réponse de RSL le 21 mai 2024
Dear Valued Guest,Thank you for your perfect rating! Best Regards,
8/10 Bien
Thabi
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thabi
Séjour de 10 nuits en mai 2024
Réponse de RSL le 21 mai 2024
Dear Valued Guest,Thank you for your rating! Come again soon!Best Regards,
10/10 Excellent
Meisha
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Meisha
Séjour de 1 nuit en mai 2024
Réponse de RSL le 21 mai 2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards,
10/10 Excellent
James, Detroit
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en mai 2024
Réponse de RSL le 21 mai 2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards,
8/10 Bien
Ivan
Voyage en couple
16 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ivan
Séjour de 3 nuits en mai 2024
Réponse de RSL le 17 mai 2024
Thank you for your feedback and review. Happy you had a good time. Best Regards.
2/10 Horrible
Christina
Voyage en couple
9 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en mai 2024
Réponse de RSL le 14 mai 2024
Dear Valued Guest,We are truly sorry that you had this experience with us. We pride ourselves on providing the best service possible. It's unfortunate that you also have wait so long for your room. we continue to work to fix these set backs everyday.Thank you again for your feedback.Best Regards.
8/10 Bien
Nicole
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 7 nuits en avril 2024
Réponse de RSL le 14 mai 2024
Dear Valued Guest,Thank you for you rating and we hope we do get another opportunity to give you better service.Best regards.
10/10 Excellent
Gabriel
7 mai 2024
Gabriel
Séjour de 6 nuits en avril 2024
Réponse de RSL le 28 mai 2024
Dear Valued Guest,Thank you for your prefect review. We appreciate your feedback.Regards,
8/10 Bien
shanitra
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
shanitra
Séjour de 4 nuits en mai 2024
Réponse de RSL le 14 mai 2024
Dear Valued Guest,Thank you for your rating! We hope to meet all your needs next time around.Best Regards.
8/10 Bien
Elisha
5 mai 2024
Les points forts : Propreté et personnel et service
Elisha
Séjour de 4 nuits en avril 2024
Réponse de RSL le 14 mai 2024
Dear Valued Guest,Thank you for your rating and feedback.Kind regards.
4/10 Médiocre
Cherie
Voyage en groupe, Voyage en couple
5 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cherie
Séjour de 7 nuits en avril 2024
Réponse de RSL le 14 mai 2024
Dear Valued GuestWe are sad to be getting this rating but we surely appreciate the feedback as it helps us improve our service.Kind regards.