Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Mitsis Selection Alila le 26 mai 2024
Dear Cristel,Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your stay with us. It was our pleasure to welcome you with cocktails and to provide a warm and memorable experience from the moment you arrived.We are delighted that you found the private suite to be incredible, and we're glad the special touches and welcome gift made your stay even more enjoyable.It's wonderful to know that you appreciated the daily attentions from our team and the varied meal choices, as well as the all-inclusive offerings. Your high recommendation means a lot to us.We look forward to welcoming you back to our establishment in the future!Kidn regards,
8/10 Bien
Noemie
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Noemie
Séjour de 7 nuits en avril 2024
Réponse de Mitsis Selection Alila le 17 avr. 2024
Dear Noemie,We would like to thank you for your review. We trust that you have enjoyed your stay and that we will see you again in the future!Sincerely
10/10 Excellent
Stephane
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephane
Séjour de 7 nuits en octobre 2023
Réponse de Mitsis Alila Resort & Spa le 14 nov. 2023
Dear Stephane,Thank you so much for taking the time to share your wonderful 5-star review with us! We're thrilled to hear that your experience with Expedia and your stay at Mitsis Selection Alila exceeded your expectations.Our team works hard to provide a seamless and enjoyable experience for our guests, and we're delighted to know that you found our resort to be a memorable destination. We truly appreciate your positive feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Once again, thank you for choosing Mitsis Selection Alila. We look forward to hosting you again and providing another exceptional stay.Warm regards,Mitsis Selection Alila
10/10 Excellent
Romain
Voyage en couple
3 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Romain
Séjour de 7 nuits en avril 2023
Réponse de Mitsis Alila Resort & Spa le 23 mai 2023
Dear Romain,Thank you so much for taking the time to write this beautiful review. All of our staff just love to give guests a unique experience and I will pass on to all of them your lovely comments, which will make them feel so proud. Thank you for choosing to stay with us and we hope to see you come back in the future. Sincerely,Mitsis Alila Resort & Spa
8/10 Bien
charlotte
Voyage en famille
17 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A déjà était mieux.
charlotte
Séjour de 7 nuits en mai 2022
Réponse de Mitsis Alila Resort & Spa le 30 juin 2022
Cher Client,
Nous vous remercions pour votre retour concernant votre séjour parmi nous.
Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes.
Vous nous voyez navrés de lire que votre séjour n'a pas été à la hauteur de vos exigences, sachez que nous travaillons au quotidien avec nos équipes pour faire en sorte que nos invités soient aux mieux.
Nous attendons votre prochain séjour parmi nous avec grande impatience.
Bien cordialement,
Mitsis Alila Resort & Spa
8/10 Bien
robert
Voyage en famille
29 sept. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
robert
Séjour de 4 nuits en septembre 2021
Réponse de Mitsis Alila Resort & Spa le 1 oct. 2021
Dear valued guest,
We would like to take this opportunity to thank you for taking your time to provide us with the detailed feedback in regards of your recent stay at Mitsis Alila Resort & Spa.
We hope we will have the chance to welcome you back at our hotel in the near future.
Kind regards,
Mitsis Alila Resort & Spa
2/10 Horrible
KENZA
Voyage en famille
31 mai 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KENZA
Séjour de 4 nuits en mai 2021
Réponse de Mitsis Alila Resort & Spa le 1 juin 2021
Dear KENZA,
Mitsis Alila Resort & Spa has a history of always striving to improve every year, that is why getting constructive feedback is highly valuable. As you have not left any comments, we fail to understand the reason of disatisfaction and intention of leaving a negative review without an explanaiton.
Please know that you are more than welcome to provide us with your feedback to our email address.
Sincerely,
Mitsis Alila Resort & Spa
8/10 Bien
Voyageur vérifié
3 nov. 2019
Voyageur vérifié
Séjour de 8 nuits en octobre 2019
8/10 Bien
Pascal
2 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Presque très bien ...
Pascal
Séjour de 5 nuits en octobre 2019
10/10 Excellent
Fabrice
30 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Fabrice
Séjour de 11 nuits en octobre 2019
Réponse de Public Relations Manager le 1 nov. 2019
Dear Fabrice,
It is lovely to know that you enjoyed your recent stay so much and we are very pleased to receive your warm words!
It is great to know that you found everything just as you liked it, including our facilities and the service from our staff.
We are happy that we have won your loyalty and we are looking forward to welcome you back soon for another perfect stay!
Warm regards,
Mitsis Alila Resort & Spa
10/10 Excellent
Voyageur vérifié
2 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 14 nuits en juillet 2019
Réponse de Guest Relations le 5 août 2019
Dear valued guest,
Thank you for taking the time to write a review about your stay at the Mitsis Alila Resort & Spa.
We are sincerely happy that you have enjoyed your stay and we hope to see you again!
Sincerely,
Mitsis Alila Resort & Spa
10/10 Excellent
Valérie
25 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour excellent
Valérie
Séjour de 7 nuits en juillet 2019
Réponse de Public Relations Department. le 28 juil. 2019
Chère client
Merci beaucoup pour votre commentaire et pour votre séjour chez nous.
Nous espérons vous revoir très prochainement !
Bien cordialement
Mitsis Alila Resort & Spa.
2/10 Horrible
Voyageur vérifié
8 juil. 2019
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Never....never again
Voyageur vérifié
Séjour de 7 nuits en juin 2019
Réponse de Guest Relations Department le 10 juil. 2019
Thank you for providing your review.
While we are glad to receive your positive comments regarding the quality of our room view and hotel staff, we are sorry that we were not able to provide you with a more positive overall experience on this occasion.
Please be assured that the satisfaction of our guests is our top priority and your feedback will be taken on board. We hope to have a second chance to welcome you back the next time you are in the area.
Kind Regards,
Mitsis Alila Resort & Spa
8/10 Bien
Voyageur vérifié
27 mai 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en mai 2019
Réponse de Guest Relations Manager le 28 mai 2019
Cher client,
Toute l'équipe se joint à moi pour vous remercier de votre séjour dans notre hôtel. Un grand merci pour toutes vos remarques positives.
Nous serons heureux de vous accueillir à nouveau dans notre établissement
a bientôt.
Sincèrement, ,
Mitsis Alila Resort & Spa.
8/10 Bien
Voyageur vérifié
20 mai 2019
Voyageur vérifié
Séjour de 7 nuits en mai 2019
Réponse de Guest relations agent le 22 mai 2019
Dear valued guest,
Thank you for taking the time to leave a review.
We look forward to welcoming you back to Mitsis Alila Resort & Spa again soon.
Kind Regards,
Mitsis Alila Resort & Spa.
10/10 Excellent
Voyageur vérifié
Voyage en famille
5 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en avril 2019
Réponse de Public Relations Manager le 5 mai 2019
Dear valued guest,
Thank you for taking time to share your review with us. We hope your stay in our resort exceeded your expectations and you had a relaxing time with us. It will be our pleasure to welcome you back in the near future!
Best regards,
Mitsis Alila Resort & Spa
10/10 Excellent
Patricia, Figeac
11 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patricia
Séjour de 7 nuits en octobre 2018
Réponse de Public Relations Manager le 15 mars 2019
Dear Patricia,
Thank you for sharing your recent review with us. It is our pleasure to read that Mitsis Alila and our courteous personnel exceeded your expectations and you had an enjoyable time in our resort. It will be our pleasure to welcome you back in the future.
Best Regards,
Mitsis Alila Resort & Spa
10/10 Excellent
bruno
20 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL MAGNIFIQUE
bruno
Séjour de 7 nuits en septembre 2018
Réponse de Guest Relations Manager le 21 sept. 2018
Dear bruno,
Thank you for sharing this fantastic review with us. We are happy to hear that your stay in our resort exceeded your expectations. We aim to create beautiful memories to our guests and we are happy we managed to offer you a wonderful holiday experience.
We hope that we will have the opportunity to have you at the Mitsis Alila Resort & Spa once again.
Best regards,
Mitsis Alila Resort & Spa
10/10 Excellent
Voyageur vérifié
19 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en septembre 2018
Réponse de Guest Relations Manager le 20 sept. 2018
Dear valued guest,
Thak you for sharing your review with us. We are delighted that we achieved to meet your full expectations and we are looking forward to have you back soon for another memorable stay!
Warm regards,
Mitsis Alila Resort & Spa
4/10 Médiocre
Voyageur vérifié
6 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en août 2018
Réponse de Guest Relations Manager le 23 sept. 2018
Dear valued guest,
We are disspointed to see the 2 star review after reading that your overall impression of the hotel is positive.
We hope that all in all you had a nice time in our resort and enjoyed the services and facilties offered by Mitsis Alila.
Once again we would like to thank you for choosing to stay with us.
Sincerely, Mitsis Alila Resort & Spa
10/10 Excellent
Claire, Paris
6 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Claire
Séjour de 14 nuits en juin 2018
Réponse de Guest Relations Manager le 9 juil. 2018
Dear Mrs. Claire,
Thank you very much for sharing your positive feedback with us. We are happy to hear that Mitsis Alila has exceeded your expectations and you had a relaxing and joyful time with us. It will be our pleasure to welcome you back in the near future.
Best regards, Mitsis Alila Resort & Spa
10/10 Excellent
Franck
6 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hotel
Franck
Réponse de Guest Relations Manager le 10 mai 2018
Dear Franck,
Thank you for choosing Mitsis Alila Resort & Spa as your recent holiday destination. It is our pleasure to see the 5 star review and we hope you had a wonderful time in our resort.
Looking forward to welcoming you back soon.
Greetings from Mitsis Alila Resort & Spa
10/10 Excellent
Alix, La plagne
5 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel
Alix
Séjour de 7 nuits en avril 2018
Réponse de Guest Relations Manager le 10 mai 2018
Dear Alix,
It is wonderful to read your positive review regarding you recent visit to our hotel. Great to hear that you enjoyed your Junior Suite with private Jacuzzi and spacious terrace and can say that the service was excellent. We are always trying to offer the best to our guests and it is nice to hear the appreciation.
Thank you once again for choosing Mitsis Alila Resort & Spa. Looking forward to welcoming you back soon!
Greetings from our staff and management
10/10 Excellent
nicolas
13 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
exceptionnel
nicolas
Réponse de Public Relations Manager le 29 avr. 2018
Dear nicolas,
Thanks a lot for sharing your recent experience with the readers of Expedia.
We are happy to hear that our staff and facilities met your standards and exceeded your expectations.
Thank you once again for giving us the opportunity of having you as our guests.
Best regards,
Mitsis Alila Resort & Spa
10/10 Excellent
Sevi, Bruxelles
11 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel de luxe !
Sevi
Séjour de 3 nuits en avril 2018
Réponse de Guest Relations Manager le 10 mai 2018
Dear Sevi,
Thank you for the great review and nice photos. It is our pleasure to see that you had a lovely stay in our resort and the service was inpeccable. Our guests satisfaction is our highest priority and it is great to hear we provided everything needed for great holiday experience. We are looking forward to welcoming you back in the near future!
Best regards from Mitsis Alila Resort & Spa
10/10 Excellent
SERGE
11 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Probablement le meilleur choix à Rhodes
SERGE
Réponse de Guest Relations Manager le 10 mai 2018
Dear SERGE,
Thank you for your wonderful review! We are happy to hear that you had a great stay in our resort and Mitsis Alila exceeded your expecatations. Looking forward to welcoming you back soon.
Greetings from our team and management
10/10 Excellent
Philippe, Chartres FRANCE
30 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hôtel
Philippe
Séjour de 7 nuits en octobre 2017
Réponse de Public Relations Manager le 31 oct. 2017
Dear Philippe,
Thanks a lot for sharing your recent experience with the readers of Expedia.
We are happy to hear that our staff and facilities met your standards and exceeded your expectations.
Thank you once again for giving us the opportunity of having you as our guests.
Best regards,
Mitsis Alila Resort & Spa
10/10 Excellent
alexandre , Paris
6 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonnes vacances
alexandre
Séjour de 10 nuits en août 2017
Réponse de Guest Relations le 7 sept. 2017
Dear alexandre,
Thank you for sharing your feedback with us regarding your recent stay at Alila. Our pleasure to hear that you had an enjoyable stay and we exceeded your expectations. Looking forward to welcoming you back soon!
Best regards from Mitsis Alila team and management
8/10 Bien
Voyageur vérifié
18 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 10 nuits en août 2017
Réponse de Guest Relations Manager le 19 août 2017
Dear valued guest,
Thank you for choosing Mitsis Alila as your recent holiday destination and taking time to share this feedback with us. We hope that your overall experience in our resort was positive and that it was a delightful addition to your summer. Wishing you all the best.
Sincerely, Mitsis Alila team and management
10/10 Excellent
Brice, France
1 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel paradisiaque
Brice
10/10 Excellent
EMILE
31 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EMILE
10/10 Excellent
PIERRE, Courbevoie
13 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel pour décompresser et oublier les soucis
PIERRE
10/10 Excellent
Voyageur vérifié
23 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rhodes en avril
Voyageur vérifié
10/10 Excellent
helene, Noeux les mines France
2 nov. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique!!!!!!
helene
10/10 Excellent
Brice, Luxembourg
29 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un magnifique hôtel
Brice
8/10 Bien
Voyageur vérifié
3 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Serge, Paris
17 avr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En un mot genial ! De l arrivee au jour du depart.
Serge
10/10 Excellent
Miguel
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 14 nuits en mai 2024
Réponse de Mitsis Selection Alila le 26 mai 2024
Dear Miguel,Thank you for taking the time to share your feedback with us. We are always striving to improve our services and accommodations. Your suggestion for more non-smoking room options, especially given our beautiful beach location, is very valuable to us. Please know that we will take your feedback into consideration as we continue to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Kind regards,
10/10 Excellent
Steven, Bolton
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 7 nuits en mai 2024
Réponse de Mitsis Selection Alila le 22 mai 2024
Dear Steven ,Thank you for sharing your experience with us! We're thrilled to hear that you had a lovely stay at Mitsis Selection Alila. Our team takes great pride in providing exceptional service, and it's fantastic to know that they went above and beyond to ensure your comfort and enjoyment throughout your one-week visit. We hope to welcome you back for another unforgettable stay in the future!Warm Regards,
10/10 Excellent
Niesiha
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Niesiha
Séjour de 5 nuits en mai 2024
Réponse de Mitsis Selection Alila le 22 mai 2024
Dear Niesiha,We're absolutely thrilled to hear that your stay at Mitsis Selection Alila was everything you hoped for and more! It's fantastic to know that you found value in your investment and that our staff's kindness and hospitality made your experience unforgettable. Your satisfaction means the world to us, and we can't wait to welcome you back for another incredible stay in the future!Warm Regards,
10/10 Excellent
Kevin Ka Wing
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin Ka Wing
Séjour de 5 nuits en mai 2024
Réponse de Mitsis Selection Alila le 16 mai 2024
Dear Kevin Ka Wing ,Thank you for taking the time to share this amazing rating about your recent experience with us.It was a pleasure having you and we are looking forward to welcoming you back in the near future.Best regards,
8/10 Bien
Wannie
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wannie
Séjour de 5 nuits en mai 2024
Réponse de Mitsis Selection Alila le 12 mai 2024
Dear Wannie,Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed the atmosphere, entertainment, and dining experience during your stay. We understand the importance of a comfortable room, and we apologize if your room's location did not meet your expectations. We hope to have the opportunity to welcome you back for an even more exceptional experience in the near future!Best regards,Mitsis Selection Alila
10/10 Excellent
Karin
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karin
Séjour de 7 nuits en mai 2024
Réponse de Mitsis Selection Alila le 14 mai 2024
Dear Karin,Thank you for your commendation of Mitsis Selection and for your 5 star review. We trust you had a wonderful stay and look forward to hosting you again once more.Best regards,Mitsis Selection Alila
10/10 Excellent
Georgina
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Georgina
Séjour de 1 nuit en mai 2024
Réponse de Mitsis Selection Alila le 11 mai 2024
Dear Georgina,Thank you for your wonderful review! We're delighted to hear that you had a great stay at Mitsis Selection Alila and enjoyed the wide range of food options available. Providing our guests with a variety of culinary choices is important to us, and we're thrilled that you appreciated it.We're thrilled that you appreciated the complimentary water bottle during your stay. It's our pleasure to provide such amenities as a small gift from us to help you remember the wonderful time you had at our hotel. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm Regards,
10/10 Excellent
Annemarie
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annemarie
Séjour de 10 nuits en avril 2024
Réponse de Mitsis Selection Alila le 8 mai 2024
Dear Annemarie,Thank you very much for your kind words! We are thrilled to hear that you had such a positive experience with us. Providing excellent quality and service is our top priority, and we are delighted that you enjoyed the food, drinks, and accommodation. Our team works hard to ensure that every guest feels welcome and well taken care of. We truly appreciate your feedback and hope to welcome you back again soon!Sincerely,Mitsis Selection Alila
10/10 Excellent
Melody
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melody
Séjour de 7 nuits en avril 2024
Réponse de Mitsis Selection Alila le 6 mai 2024
Dear Melody,We extend our sincere gratitude for your investment of time in submitting a five-star review. Your willingness to share your positive experience is truly appreciated, and we eagerly look forward to the prospect of welcoming you again soonBest Regards,Mitsis Selection Alila
10/10 Excellent
Noga
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Noga
Séjour de 8 nuits en avril 2024
Réponse de Mitsis Selection Alila le 6 mai 2024
Dear Noga,Thank you for your valuable time in providing a five-star review. We sincerely appreciate your efforts in sharing your positive experience with us and eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Mitsis Selection Alila
10/10 Excellent
Shamsha
Voyage en groupe
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shamsha
Séjour de 2 nuits en avril 2024
Réponse de Mitsis Selection Alila le 30 avr. 2024
Dear Shamsha,Thank you so much for your kind words and exceptional review of us. We are thrilled to hear that you found it beautiful and that you had an excellent experience with our helpful staff.Ensuring a clean environment and offering delicious food and positive ambiance are top priorities for us,we are therefore delighted that you appreciated these aspects of your stay.Your feedback means the world to us, and we are honored to be considered the best hotel you have ever been to. We truly hope to have the pleasure of welcoming you back in the future for another wonderful experience.Warm regards,Mitsis Selection Alila
10/10 Excellent
Graham
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Graham
Séjour de 7 nuits en avril 2024
Réponse de Mitsis Selection Alila le 28 avr. 2024
Dear Graham,Thank you for taking the time to share your feedback with us following your recent stay at Mitsis Selection Alila. We truly value your comments as they help us continuously improve and provide the best possible experience for our guests.Firstly, we are delighted to hear that Michelle from Guest Relations, Nana, Vangellis, and the rest of our team made such a positive impression on your holiday. It is heartwarming to know that their dedication to exceptional service and genuine care enhanced your anniversary celebration and overall experience with us.Your compliments regarding the cleanliness and friendliness of our resort are greatly appreciated. Maintaining a welcoming and pristine environment is a priority for us, and we are pleased that it contributed to your enjoyment.We sincerely apologize for any disappointment you experienced with the food quality during your stay. Rest assured, your feedback has been shared with our culinary team to address the temperature of the dishes and ensure that they meet our guests' expectations in the future.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another memorable visit in the future.Best regards,Mitsis Selection Alila
6/10 Satisfaisant
Emuobor
Voyage en famille avec de jeunes enfants
21 avr. 2024
Emuobor
Séjour de 6 nuits en avril 2024