Avis sur Katikies Garden Santorini - The Leading Hotels Of The World
Katikies Garden Santorini - The Leading Hotels Of The World
Fira Town, Santorini
Avis
8,8
Excellent
9,2/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en couple
22 mai 2023
Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mai 2023
10/10 Excellent
David
Voyage en famille
5 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabuleux
David
Séjour de 3 nuits en août 2021
Réponse de Katikies Garden Team le 6 sept. 2021
Cher David,
Merci énormement pour ce magnifique retour suite à votre séjour au sein de notre établissement. Nous sommes particulièrement heureux de lire que vous avez apprecié la chambre spacieuse, le proffessionalisme de notre service ainsi que la qualité du petit déjeuner et de notre restaurant Selene. Toute l'équipe se réjouit de savoir que vous ayez eu un fabuleux séjour.
Au plaisir de vous revoir bientot!
Bien cordialement,
L'équipe de Katikies Garden
10/10 Excellent
Voyageur vérifié
Voyage en couple
18 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Katikies Garden team le 25 août 2019
Dear Guest,
Thank you for being an active reviewer on our Expedia profile!
As a team, we are committed to completely delight and satisfy our guests and to make a difference every day.
It is a great honor to hear that the atmosphere of our resort and our service standards have been exceeded your expectations.
Besides, it gives me a great pleasure to pass on your positive comments to our team members and I am delighted to hear that my colleagues exceeded your expectations. We hope to have the opportunity to welcome you again in the near future
Best regards,
10/10 Excellent
Cara
Voyage en famille
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cara
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Margaret
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous hotel very central
Margaret
Séjour de 3 nuits en septembre 2023
10/10 Excellent
Robert
Voyage en couple
6 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 5 nuits en septembre 2023
10/10 Excellent
Konstantinos
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just great..!!
Konstantinos
Séjour de 3 nuits en octobre 2023
4/10 Médiocre
Maci
Voyage en famille, Voyage en couple
1 oct. 2023
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Maci
Séjour de 2 nuits en septembre 2023
10/10 Excellent
Martin
Voyage en couple
29 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Martin
Séjour de 4 nuits en septembre 2023
10/10 Excellent
kris
Voyage en couple
6 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kris
Séjour de 3 nuits en septembre 2023
10/10 Excellent
Jakub
Voyage en couple
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jakub
Séjour de 4 nuits en juin 2023
10/10 Excellent
Andre
Voyage en couple
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andre
Séjour de 3 nuits en juin 2023
8/10 Bien
Pamela
11 juin 2023
Les points forts : Propreté et personnel et service
Pamela
Séjour de 1 nuit en juin 2023
10/10 Excellent
shane
28 mai 2023
Les points forts : Personnel et service
shane
Séjour de 3 nuits en mai 2023
10/10 Excellent
Lina
Voyage en famille
9 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
wonderful experience
Lina
Séjour de 2 nuits en mai 2023
10/10 Excellent
Peter
10 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 3 nuits en octobre 2022
10/10 Excellent
Peter
12 août 2022
Peter
Séjour de 4 nuits en août 2022
Réponse de Katikies Garden Team le 7 sept. 2022
Dear Peter,Thank you for taking the time to review your stay with us and we look forward to welcoming you back again soon!Kind regards,Katikies Garden Team
10/10 Excellent
Emma
Voyage en couple
21 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emma
Séjour de 3 nuits en juillet 2022
Réponse de Katikies Garden Team le 5 août 2022
Dear Emma,
Thank you very much for taking the time to share your experience with the Expedia community.
We feel honored to read that you enjoyed your stay with us and that you remained satisfied from our services and facilities. We are also more than happy to know that our staff members contributed in making you trip even more memorable.
Once again thank you for your warm feedback and we look forward to welcoming you back again soon.
Kind regards,
Katikies Garden Team
10/10 Excellent
valerie
Voyage en groupe
9 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
valerie
Séjour de 3 nuits en juillet 2022
Réponse de Katikies Garden Team le 5 août 2022
Dear Valerie,
Thank you very much for taking the time to share your experience with the Expedia community.
We are delighted to read that you enjoyed your stay with us and that everything was up to your expectations.
We look forward to welcoming you back again soon!
Kind regards,
Katikies Garden Santorini Team
10/10 Excellent
Voyageur vérifié
Voyage en famille
9 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Stay
Voyageur vérifié
Séjour de 2 nuits en novembre 2021
4/10 Médiocre
Voyageur vérifié
Voyage en couple
6 août 2021
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en août 2021
Réponse de Katikies Garden Team le 10 août 2021
Dear guest,
Thank you for taking the time to share your valuable feedback with us. We are very glad that the ambience of the room & our pool facilities was up to your expectations.
The professionalism and the kindness of our staff is something what we are proud of and thus we regret to learn that your experience with us was not as inspiring as we would have hoped, and thus we would like to extend our apologies for any inconvenience caused.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations so as to offer a seamless service to our beloved and valuable guests.
We would like to inform you that all aspects regarding your stay will be taken under serious consideration and rest assured corrective actions will be taken to resolve it promptly & accurately.
Nevertheless, we would like the opportunity to investigate your feedback further, so you may contact us at hm@katikiesgarden.com
Allow us to reassure you that we will continue to work hard to make sure that our level of service exceeds your expectations, and we do hope to welcome you back on another occasion.
Warmest regards,
Katikies Garden Santorini Team
10/10 Excellent
Voyageur vérifié
Voyage en famille
29 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2021
Réponse de Katikies Garden Team le 10 août 2021
Dear Guest,
Thank you for choosing Katikies Garden and for taking the time to share your experience with us. It is wonderful to know that you had a pleasant stay and that everything was up to your expectations.
We look forward to welcoming you back in our beautiful island!
Best regards,
Katikies Garden Team
10/10 Excellent
Paul
10 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay!
Paul
Séjour de 3 nuits en juin 2021
Réponse de Katikies Chromata Santorini le 19 août 2021
Dear Paul,
Thank you for this warm feedback following your recent stay with us! It is a great pleasure to read that you enjoyed our facilities, the rooms as well as the kindness and the professionalism of our staff members. Rest assured that your kind comments will certainly be shared with them.
We are already looking forward to welcoming you back and offer you another memorable stay!
Best regards,
Katikies Chromata Team,
4/10 Médiocre
Voyageur vérifié
30 oct. 2019
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de Katikies Garden Team le 6 déc. 2019
Dear Guest,
Thank you for taking the time to share specifics of your stay with us. Please accept our apologies for the inconveniences caused you. Rest assured we will investigate what went wrong in your instance and find time where necessary to better serve you in future. Although what happened is not typical, we have obviously room to improve. We appreciate to selecting our hotel and hope to have the chance to make it up right in your next visit.
Kind regards,
10/10 Excellent
Pindell, Maryland
Voyage en famille, Voyage en groupe
16 oct. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pindell
Séjour de 1 nuit en octobre 2019
Réponse de Katikies Garden Team le 24 oct. 2019
Dear Pindell,
Greetings from sunny Santorini!
Thank you for your delightful review on Expedia. We sincerely appreciate your compliment. It is particularly gratifying when our guests take special notice that the staff and management give a great deal of thought to fulfill the needs of our guests and to always strive for improvement of our overall high standard of service.
Looking forward welcoming you back to Katikies Garden in the near future
Warm regards,
Katikies Garden Team
10/10 Excellent
Voyageur vérifié
11 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en octobre 2019
Réponse de Katikies Garden team le 24 oct. 2019
Dear Guest,
Thank you for taking the time to share your experience with us. We look forward to welcome you again in the near future.
Best regards
8/10 Bien
Prime
10 oct. 2019
Prime
Séjour de 3 nuits en septembre 2019
10/10 Excellent
Voyageur vérifié
Voyage en couple
3 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 12 nuits en septembre 2019
Réponse de Katikies Garden team le 7 oct. 2019
Dear Guest,
Thank you for taking the time to share your latest experience at Katikies Garden.
We are glad that you appreciate both of our hotel location as well as the service offer by our team.
However, we are sorry that you witnessed some areas of improvement. Your insight is indeed valuable to us and our teams are working on continuous imporvement
.
We would be happy to welcome you again in the near future
Best regards,
Katikies Garden team
10/10 Excellent
Voyageur vérifié
28 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en septembre 2019
Réponse de Katikies Garden team le 7 oct. 2019
Dear Guest,
Thanks so much for choosing Katikies Garden for your recent stay in Santorini. It is wonderful to know you had a great stay with us and we met all of your expectations and that you especially enjoyed the level of service provided by our team and the facilities. We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.
Best regards,
6/10 Satisfaisant
Voyageur vérifié
20 sept. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Katikies Garden team le 7 oct. 2019
Dear Guest,
Thank you for kind review of Katikies Garden!
All of us are delighted you had a pleasant experience. Your kind comments as well as the recommendations are well received and will serve as a source of inspiration for future improvement.
Looking forward to welcome you again in the near future
Kind regards
10/10 Excellent
Laura
20 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Laura
Séjour de 2 nuits en septembre 2019
Réponse de Katikies Garden team le 7 oct. 2019
Dear Laura,
Greetings from sunny Santorini!
Thank you for taking the time to write such kind comments for our property. We are pleased you enjoyed your stay with us from the service to the accommodation. One of our main goals is to make our guests feel comfort, relaxation and intimacy like their own homes, and we are so excited that we succeeded.
We are looking forward to welcome you back soon
Warm regards,
10/10 Excellent
Voyageur vérifié
Voyage en groupe
12 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Katikies Garden team le 7 oct. 2019
Dear Guest,
We are so delighted to read that you enjoyed your stay at our property!
We genuinely thank you for taking the time to write such glowing comments for us, as they are the depiction of our little paradise for the guests that have not been here yet. Our staff always is trying to provide extra care to our valued guests, in order to make their experience a memorable one!
Hope to welcome you back in near future!
Katikies Garden team sends you warm regards from idyllic Santorini!
10/10 Excellent
Voyageur vérifié
Voyage en groupe, Voyage en couple
28 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Katikies Garden Team le 10 sept. 2019
Dear Guest,
Greetings from sunny Santorini!
Thank you for your delightful review on Expedia. We sincerely appreciate your compliment. It is particularly gratifying when our guests take special notice that the staff and management give a great deal of thought to fulfill the needs of our guests and to always strive for improvement of our overall high standard of service.
Looking forward welcoming you back to Katikies Garden in the near future
Warm regards,
6/10 Satisfaisant
Voyageur vérifié
22 août 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de Katikies Garden team le 28 août 2019
Dear Guest,
Thank you so much for taking the time to leave your thoughtful review - we appreciate the feedback as it allows us to better the experience. Needless to say we are truly sorry for not living up to all your expectations. We strive to service our guest and on this occasion we did not exceed your expectation; as a five star establishment we are proud to be able to consider ourselves as setting the bar for service standards. It is regretful that you experienced a rare lapse in those standards.
Once again please accept our most sincere apologies for any inconvenience caused, we really appreciate your feedback, and we do hope to have the chance to welcome you again in the near future
Best regards,
2/10 Horrible
Débora
10 août 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The pool doesn’t exists!!!
Débora
Séjour de 3 nuits en août 2019
Réponse de Katikies Garden team le 28 août 2019
Dear Debora,
Thank you for taking the time to share your feedback following your recent stay with us at Katikies Garden!
As you may are aware, Katikies Garden has been built in the grounds of a historic building, preserving every single architectural detail and restoring all the glory of the original building. In that respect we have to work closely with the local authorities and the ministry of culture as our main concern is not only to respect but also bring to life the whole grandiose atmosphere of this architectural wonder of the island. During the restoration process more, unknown, elements of the former building have being brought to life and we are obliged to act with very strict guidelines regarding their full preservation.
In that respect, we offer complimentary transfers and free access to any of Katikies Resorts in Santorini located in Oia,Imerovigli and Firostefani.
Once again please accept our most sincere apologies for any inconvenience caused, we really appreciate your feedback, and we do hope to have the chance to welcome you again at Katikies garden whenever your travels bring you back to magical Santorini.
Kind regards
4/10 Médiocre
Philip
Voyage en famille
4 août 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Philip
Séjour de 2 nuits en juillet 2019
10/10 Excellent
Voyageur vérifié
1 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful, 5 star experience
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
Réponse de Katikies Garden team le 2 août 2019
Dear Guest,
On behalf of all of us here at Katikies Garden, we were thrilled to welcome you during your last visit and we thank you for taking the time to post such gracious review.
We were honored to welcome you and we look forward to your next visit!
With kindest regards,
10/10 Excellent
Necula
17 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Necula
Séjour de 4 nuits en juillet 2019
Réponse de Katikies Garden team le 2 août 2019
Dear Guest,
Thank you for taking the time to share such a positive feedback following your stay with us. We hope to welcome you again in the near future
Best regards,
2/10 Horrible
Voyageur vérifié
Voyage en couple
29 juin 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juin 2019
Réponse de Katikies Garden team le 2 août 2019
Dear Guest,
First of all I would like to thank you so much for taking the time to share your comments on Expedia regarding your recent stay at Katikies Garden.
I would like to assure you that we constantly strive to achieve only the highest level of quality, service and hospitality and I truly regret that we fell short on our goals. Your comment is very important to us, I really would appreciate if you could forward a phone number or email address to fix a time where we can contact you to be able to discuss about your experience at the hotel with us.
I really look forward to hearing from you to discuss about your comment very soon.
Warm regards
10/10 Excellent
Voyageur vérifié
Voyage en couple
28 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en juin 2019
Réponse de Katikies Garden team le 2 août 2019
Dear Guest,
Thank you so much for your great 5 star review it was such a pleasure reading this and I will make very sure it goes up on our staff notice boards
On behalf of the whole Management Team let me say how we feel honored by reading your kind compliments. Your feedback as a result of your observation encourages us and gives us pleasure in providing a genuine Katikies hospitality
As all team members, we are committed to exceeding guest expectations by surprising them with our ability to anticipate and fulfill their wishes. Therefore, we are delighted to hear that we left you with a ''fantastic'' memory.
Best regards,