Plage privée, chaises longues, parasols, serviettes de plage
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Avis sur Giannoulis – Santa Marina Beach

5 out of 5
Giannoulis – Santa Marina Beach
Kato Stalos, Agia Marina, Chania, Crete Island

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 54 avis sur 184." "
Note des voyageurs de 8 (Bien), d’après 72 avis sur 184." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 184." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 184." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 184." "

8,2/10

Propreté

8,2/10

Personnel et service

8,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Gillieron

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
De la réception, en passant par les bars, les restaurants et la chambre, tout était très bien
Séjour de 7 nuits en juillet 2019
Réponse de Giannoulis Hotels & Resorts le 7 août 2019
Dear Guest. Thank you very much for choosing to spend your summer holidays here with us and for your excellent scoring!! Your kind words are much appreciated! We are looking forward to welcoming you again in the near future!! Warmest regards. The management

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en septembre 2018
Réponse de Giannoulis Hotels & Resorts le 16 oct. 2018
Dear Guest, Thank you very much for taking the time to rate us and for choosing to spend your summer holidays here with us. We hope that you will give us the chance to welcoming you back again in the near future. Best regards, The management

8/10 Bien

Céleste

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bel hôtel très bien placé avec sa terrasse tout près de la plage La chambre un peu petite et la salle de bains pourrait être améliorée
Séjour de 4 nuits en mai 2018
Réponse de Giannoulis Hotels & Resorts le 1 juin 2018
Dear Céleste, Thank you very much for your review and for your lovely photos! We are happy to learn that you had a pleasant stay here with us. Regarding your mentions, we would like to notice that the management and the staff of our hotel are already informed about them in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

2/10 Horrible

Claude

Les points forts : Propreté, personnel et service, confort de la chambre
Sur réservation
Ma réservation n'a pas été respectée sous l'excuse que l'hôtel avait sur réservé, c'était une première pour moi que l'on utilise ce argument. Pour compenser,on m'a transféré à un hôtel 20 kilomètres plus loin dans un tout-inclus sans respecter ma réservation chambre avec vue sur la mer contre une chambre vue sur la piscine.Même si on m'a offert le buffet gratuit pour compenser j'ai quand même dû payer pour un souper à la carte ainsi que le vin. À éviter à tout prix même si les employés ont été très gentils avec nous.
Séjour de 2 nuits en septembre 2017
Réponse de Giannoulis Hotels le 7 oct. 2017
Dear Claude, Thank you very much for taking the time to review us. Firstly, we would like to apologize once again, about this relocation of your reservation to our sister hotel. Moreover, as we had already informed you prior to your arrival, due to a technical failure it was not safe to accommodate you to the originally booked room. In combination with the meal plan free upgrade, we had offered to you a free usage of the in-room safe box, free in room mini bar consumptions and free room upgrade to Junior Suite with Direct pool access, in order to compensate you for this two nights stay relocation and to provide a comfortable stay. We are really sorry to read that, after all these above, we did not manage to provide to you a pleasant stay. We hope that you will give us the chance to welcoming you again some other time in the future. Best regards. The management.

8/10 Bien

Mickael, Dunkerque

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle Hotel
Belle Hotel prendre chambre vue sur la mer de préférence pour éviter les nuisances sunbeb payant 2.5€ la journee dommage pour la qualité de l'hôtel
Réponse de Giannoulis Hotels le 24 mai 2016
Dear Mickael, Thank you very much for your review and for your preference shown in our hotel. The management and the staff are already informed about your notices in order to proceed with all the necessary moves. We are looking forward to welcoming you again in the near future. Best regards, The management.

8/10 Bien

Marie T, Essonne - FRANCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel en bord de plage, proche de la Canée
Très bon accueil à l'arrivée. Toutes les explications sur les conditions ont été données. Nous avions choisi le tout inclus, ce qui fut le cas, excepté pour les transats sur la plage (mesquineries). Nous avons apprécié l'amabilité du personnel (chambres, restaurants, bar). Notre chambre (427) était spacieuse, bien équipée, télévision basse qualité de réception. Internet instable dans la chambre. La ventilation serait cependant à revoir (humidité). Restaurant avec un petit déjeuner varié et copieux. En revanche les repas manquaient de diversité en particulier les entrées et les desserts. Les plats chauds n'étaient que tièdes. Réseau de bus pour la Canée juste en face de l'hôtel avec une bonne fréquence. (1,60 euro par trajet).
Réponse de Giannoulis Hotels le 20 juin 2015
Dear Marie T, Thank you very much for your review and for all of your notices which are always be very useful for us in order to upgrade our available services to highest level. We are really happy to read that you had a pleasant stay at our hotel, and it will be pleasant for us to welcoming you again in the future. Best regards, The management.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
hotel décevant
nous avons été déçu de l'hotel ; nous étions logés dans une "annexe" de l'hotel, séparé du bâtiment principal (et de la plage) par une route importante très circulante. De même, la piscine était également située dans une autre partie annexe, séparée par la route de l'établissement principal. De plus, les repas (et le petit déjeuner) n'étaient pas très bons et le personnel de l'hôtel pas très sympathique (ce qui est rare en crète). Enfin, faire payer le transat de la plage aux clients de l'hotel, c'est franchement limite... Bref, nous ne gardons pas une très bonne impression de cet hotel.
Réponse de Giannoulis Hotels le 14 févr. 2015
Dear Guest, Thank you very much for taking time to review us. The feedback of our guests is very important to us. Firstly, we would like to notice that our hotel separated on two complexes, as we report on the hotels’ description, a private tunnel is built for the use of our guests to cross the road safely. Secondly, we are really sad to read that you found our staff not to be friendly. The highest majority of our guests are really satisfied from the service and the behavior of all of the members of our staff, as you can also read on the reviews. Finally, we would like to inform you that we really hope to give us the chance to welcome you again at our hotel in order to change your impression to the better. Best regards, The management.

8/10 Bien

JJ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Paul

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Ismo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was excellent. Beach was also very nice.
Séjour de 10 nuits en juillet 2022

2/10 Horrible

Alexander

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacation
I stayed at this hotel for one week and paid 170 euros per night. It states that its a 4 star hotel. Its maximum a 3 star hotel. Whoever states otherwise hasent travelled in their life. Rooms are like 100 years old. Bathrooms are old and the waterpipes loud. In the room you cab here your neighbor talk, go to the toilet and whenever a neighbor door closes its like a bomb going of. Impossible to sleep. Mosquitoes in the room and i spent the night killing all of them because it’s impossible to sleep aince they keep biting you. So take into consideration to apend 2 hours every night killing mosquitoes. Pool was old and very few sunbeds. If you are not the first person to the pool you will have to amtry and get a bed at the beach. Beach area not so nice. Too many rocks before getting into the water. Breakfast was the worst experience ever. Very few varieties and tasteless and to so attractive at all. Restaurant had no aircondition so you start the dlday sweating or you can sit outaide and sweat in the sun. The dont have a lugageroom which is important since there are many people with a later flight than morning flights. If going to grecce if you dont book a 5 star hotel dont go there. And for the prices they are charging it’s definitely not worth going. They have such a low standard that it’s ridiculous. Around the hotel area there are shops and restaurants. All the shops prives are ridiculously high. Alomst a scam for what they are charging tourists.
Séjour de 7 nuits en juillet 2022

8/10 Bien

Andreas

Séjour de 7 nuits en juillet 2022

8/10 Bien

Kent

Séjour de 4 nuits en juillet 2022

6/10 Satisfaisant

Sylvie

Voyage en couple
Les points forts : Propreté
Front desk did not give any information related to the all inclusive perks. We could not reserve a la carte dining because we did not know we had to reserve 24 hours ahead. We received the info the next day in English. They would not give us a late check out, even by an hour and did not offer a place to shower in the interim. Our room was a good distance from all activities by the beach. People would reserve beach chairs early and not use them. No one was enforcing the rules. No water sports or hotel activities at this location. Housekeeping was good The rooms were clean and large. Nice and clean pools. The beaches are very nice there.
Séjour de 2 nuits en juin 2022

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isommat huoneet 28 neliötä,allasnäkymällä.Ei sovi liikunta rajoitteelliselle. Huoneet monen rapun jälkeen ja ovat ylhäällä. Patio tai parveke ,ei mitään yksityisyyttä.Huoneet ei ole äänieristetty
Séjour de 7 nuits en avril 2022

8/10 Bien

Juuso

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en avril 2022

8/10 Bien

tuomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sunny was shining. Place was nice
Séjour de 7 nuits en avril 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2021

10/10 Excellent

May- britt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Veldig bra
Séjour de 14 nuits en septembre 2021

10/10 Excellent

Uriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend
Awesome place all the staff are amazing really helpful. Everything sorted on sofe. Pcr teats, excursions. Great location too.
Séjour de 7 nuits en août 2021

8/10 Bien

shawkat

Les points forts : Propreté et personnel et service
Nice but very tiny place
The room and the bathroom are too small but overall the place is clean
Séjour de 7 nuits en juillet 2021

10/10 Excellent

Bianca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All spaces are very nice designed and well maintained - from loby to pools areas Love a lot the restaurant and bar terrace with an amaizing sea view Very calm and relaxing place
Séjour de 2 nuits en août 2019
Réponse de Giannoulis Hotels & Resorts le 5 sept. 2019
Dear Mrs. Bianca, Thank you so much for your kind words and compliments!! We are happy to see that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future. Warmest regards. The management

2/10 Horrible

Antonietta

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quattro stelle scadente
La struttura non é un 4 stelle. Sono più strutture assemblate. Salone ristorante con sedie con cuscini sporchi e maleodoranti. Pochi ombrelloni in spiaggia e nelle due piscine. Animazione inesistente, in una settimana i bambini sono stati coinvolti nei giochi in piscina una sola volta e per breve tempo. Bella la zona nuova ma vecchio tutto il resto. Nel bagno la porta sbatteva contro il gabinetto. Lenzuola e teli mare forati e macchiati. La vista giardino era inquietante. La struttura é attraversata dalla strada principale e per raggiungere spiaggia e ristorante c'è un tunnel sporco da attraversare. Personale per nulla cordiale ad eccezione di pochi. Il mare non eccezionale. Cibo nella norma, buoni veramente solo i dolci. Forse un tre stelle. Inesistente il supporto di hotel.com ma le lamentele per questo saranno gestite in separata sede.
Séjour de 8 nuits en août 2019
Réponse de Giannoulis Hotels & Resorts le 4 sept. 2019
Dear Antonietta, To start with, thank you for your recent stay in our hotel and also for posting your feedback. We were disappointed by your comments and would like to take the opportunity to express our apologies for our hotel not having reached your expectations. Kindly be informed, that we are officially a 4-star hotel set in 3 different complexes and even though the setting obviously did not seem to be to your liking, we wish you would have read your agent's hotel description or even visited the Hotel's official web page to find out more information about the premises as well as the facilities, prior to your booking. As a hotel we take great pride regarding our staff service and cleaning standards, still we accept all criticism and your comments will be discussed at length with our staff members to ensure improvement. All in all, we would have loved to have been given the chance to talk to you during your stay and try to rectify anything that was not right. Hopefully, your next visit on the island will be more enjoyable... Regards, The Management

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Value for money excellent service we can’t ask more then what they provided to us brilliantly service thanks
Séjour de 7 nuits en août 2019
Réponse de Giannoulis Hotels & Resorts le 19 août 2019
Dear Guest, Thank you so much for your kind words and compliments!! We are honored to read that you had such a pleasant stay here with us and we are already looking forward to seeing you again in the near future. Best regards, The management

10/10 Excellent

Anda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juillet 2019
Réponse de Giannoulis Hotels & Resorts le 5 août 2019
Dear Anda. Thank you so much for your excellent scoring and for choosing to spend your summer holidays here with us! We are looking forward to welcoming you again in the near future!!! Warmest regards, The management

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 14 nuits en juillet 2019
Réponse de Giannoulis Hotels & Resorts le 18 juil. 2019
Dear Guest, Thank you very much for your excellent scoring! We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

10/10 Excellent

Olga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice place for a family vacation
Very nice friendly personnel. Great place, location, food, animation program in the day and evening, quit clean beach and pool - everything one needs for a nice vacation. All the requests we had were handled quickly. We highly recommend this place for a family vacation.
Séjour de 8 nuits en juillet 2019
Réponse de Giannoulis Hotels & Resorts le 15 juil. 2019
Dear Mrs. Olga, Thank you so much for choosing to spend your summer holidays here with us and for your positive feedback! As you mention, our hotel is ideal for family holidays beside the beach. Finally, we would like to especially thank you for the recommendation of our hotel to other potential guests! We hope that you will give us the chance to seeing you again in the near future! Warmest regards

8/10 Bien

Werner

Les points forts : Propreté, personnel et service, confort de la chambre
Great family holiday,go during UK school holiday
This hotel is made by the staff, they are awesome and all deserve a pay rise. We had some hick ups with the room and the misunderstanding about what’s included in the Ultra All Inclusive upgrade. But everything was sorted promptly by the amazing staff even the general manger knew who we was and come to check we’re happy. Iftihis in a la cart restaurant was amazing and really good with our 2 year old girl. Staveros was amazing and makes the best cocktails(attention to detail) Anna at Guest relations was very friendly and kind and Christina at check in was super helpful and kind. It has to be said that the Ultra Inclusive is still only partially inclusive but it’s WELL WORTH the money!!!!! The only unpleasant we had was with the other guests! But the hotel can’t help that their in the business of filling rooms and large groups of people from the old eastern block do just that!!! It must be a cultural thing but we found them very very rude and unfriendly, a pair of old couples nearly push my daughter down the stairs cause they was in a hurry and didn’t even say sorry. They never say hello or smile and my little girl desperately tried to play with the other kids but they wasn’t interested instead they pushed her over. Maybe we went wrong time of year for guest from UK(early June). I just want to confirm we had an amazing holiday and would go again and I’m only mentioning it so guest can make an informed decision. We will miss Santa Marina, until next 😀
Séjour de 6 nuits en juin 2019
Réponse de Giannoulis Hotels & Resorts le 22 juin 2019
Dear Werner, Thank you so much for taking the time to share your experience of your stay with us and for all of your kind words and compliments!! We are happy to read that you had such a pleasant stay and that you enjoy our person attention and care! The management and the staff our hotel wish you all the best and we are already looking forward to seeing you again in the near future! Warmest regards, The management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2019
Réponse de Giannoulis Hotels & Resorts le 20 mai 2019
Dear Guest, Thank you very much for taking the time to rate us! The feedback of our guests is very important and useful for us in order to upgrade our services to the highest level. Please take some more time to provide us some more information about your experience. We hope that you will give us the chance to welcoming you again in the near future. Best regards.

8/10 Bien

Voyageur vérifié

Séjour de 7 nuits en avril 2019
Réponse de Giannoulis Hotels & Resorts le 19 avr. 2019
Dear Guest, Thank you very much for taking the time to rate us. We hope that you had a pleasant stay here with us and that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en octobre 2018
Réponse de Giannoulis Hotels & Resorts le 5 nov. 2018
Dear Guest, Thank you very much for taking the time to rate us. We hope that you had a pleasant stay here with us and that you will give us the chance to welcoming you again in the near future. Best regards, The management

6/10 Satisfaisant

Viktorija

Les points forts : Propreté et personnel et service
Myg og dårlig internet på værelset
Det var rent og pent på hotellet, personale venlig, men vi kunne ikke sove roligt pga myg om natten... derudover næsten ingen internet på værelset og den samme noget kedelig morgenmad. Vi har savnet pandekager eller spejleg som bliver lavet når vi kommer til morgenmad, maden har tit været lun eller for kold især ved luknings tid.
Séjour de 7 nuits en octobre 2018
Réponse de Giannoulis Hotels & Resorts le 22 oct. 2018
Dear Mrs. Viktorija, Thank you very much for choosing to spend your holidays here with us and for your feedback. We would like to inform you that the management and the staff of our hotel are already informed about your notices in order to proceed with all the necessary moves. Moreover we would like to especially thank you for your compliments to our staff members. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Erik

Les points forts : Propreté, personnel et service, confort de la chambre
ideales Relaxhotel entlang dem schönen Strand
Upgrade zu Marina Plaza; ruhigere Lage, schöne Meeressicht, tolles Frühstücksbuffet, genügend Platz, kühler Pool
Séjour de 3 nuits en septembre 2018
Réponse de Giannoulis Hotels & Resorts le 11 oct. 2018
Dear Erik, Thank you so much for your kind words and for your excellent scoring! We are happy to learn that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sehr Strandnah und gemütlich
Insgesamt schönes Hotel. Ein Teil am Strand der andere durch einen Tunnel mit dem anderen Teil (Straße gegenüber) verbunden. Wir waren auf der Seite ohne Strand dafür hat es den Pool. Essen war gut und das Personal sehr nett. Was man sich sparen kann ist die hauseigene Masseurin, fast das gleiche Preis wie in Deutschland aber wesentlich schlechter!
Séjour de 8 nuits en septembre 2018
Réponse de Giannoulis Hotels & Resorts le 25 sept. 2018
Dear Guest, Thank you very much for your feedback and for choosing to spend your summer holidays here with us! We are happy to read that you had a pleasant stay here with us! Moreover, we would like to inform you that the management and the staff of our hotel are already informed about your comment regarding the in-house massage treatments in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Warmest regards, The management

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en septembre 2018
Réponse de Giannoulis Hotels & Resorts le 22 sept. 2018
Dear guest, Thank you very much for taking the time to rate us. It would be very useful for us to take some time and share your experience of your stay with us. We hope that you will give us a second chance to welcoming you again in the near future. Best regards. The management.

6/10 Satisfaisant

Voyageur vérifié

Not very impressed
Bed and facilities were good, but room and bathroom were tiny and we asked to move to accommodate my pregnant wife but they did not allow this. The customer service was not great. The food at breakfast was also not great. Location was good and the beach and the pool were great.
Séjour de 3 nuits en septembre 2018
Réponse de Giannoulis Hotels & Resorts le 15 sept. 2018
Dear guest, Thank you very much for choosing to spend your summer holidays here with us and for taking the time to share your experience of your stay. We are sorry to hear that the given room was not meeting your needs. However the total size of our rooms is clearly reported on the detailed descriptions of each room type, in order to avoid any misunderstandings. Moreover, as we inform you during your stay, our hotel was fully booked and there is no any alternative solution. Thank you very much once again for your feedback and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

10/10 Excellent

Odd Ragnar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Flott basseng og fin strand
Séjour de 7 nuits en septembre 2018
Réponse de Giannoulis Hotels & Resorts le 10 sept. 2018
Dear Odd Ragnar, Thank you very much for your excellent scoring and for choosing to spend your summer holidays here with us! We are happy to see that you had a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future! Best Regards, The management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice, just needs a few tweaks
The hotel was nice and the staff were friendly although not always that attentive. Rooms are quite small and there not enough sunloungers for the guests.
Séjour de 1 nuit en septembre 2018
Réponse de Giannoulis Hotels & Resorts le 10 sept. 2018
Dear Guest, Thank you very much for your feedback and for choosing to spend your summer holidays here with us! The number and the positions of the sun loungers on the beach in front of our hotel are placed following the rules and the directions of the environmental service of the municipality. It is impossible to put 450 sun loungers on the beach. However, sun loungers are available in the pool areas so all of our guests have the opportunity to enjoy the sun. Regarding your notice about the attention of our staff members, we would like to inform you that we are always doing our best in order to provide personal attention to each of our guests. However, the management and the staff of our hotel are already informed about your comment. After all, we hope that you had a pleasant stay here with us and that you will give us the chance to welcoming you again in the near future. Best regards, The management.

6/10 Satisfaisant

Peter, UK

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Best part is location and setting but...
Beach setting and courtyard dining under the stars and trees were the highlight. But room was very small, shower room tiny. air conditioning poor (did not cool very much), buffet was good selection but was not kept very hot so luke warm food was the norm and what ever time you ate. All inclusive was fair. Staff were mostly pleasant, friendly and efficient. Mani at the hotel bar was brilliant at remembering your drink choices. When complained about AC at main desk was told by one gentleman 'that this is Greece'. We were not impressed - We paid for AC...
Séjour de 10 nuits en août 2018
Réponse de Giannoulis Hotels & Resorts le 7 sept. 2018
Dear Mr. Peter, Thank you very much for your review and for all your kind words about our staff members and our all inclusive program. We are sorry to hear that you faced some issues with the air condition system in your room. However, during the season some technical failures might be faced and we are always doing our best in order to fix them as soon as possible. Moreover, we would like to notify you that the management and the staff of our hotel are already in After all, we hope that you had a pleasant stay here with us and that you will give us the chance to welcoming you again in the near future! Best regards, The management

8/10 Bien

Voyageur vérifié

Fint.
Oppholde var fint. Hyggelige service arbeidere. Rent og fint. God buffe. Var ikke mye å gjøre på kveldene utenom å leke med kattene på parkeringen. Til de av dere som velger å bo her så husk å mat kattene.
Séjour de 7 nuits en août 2018
Réponse de Giannoulis Hotels & Resorts le 31 août 2018
Dear guest. Thank you very much for choosing to spend your summer holidays here with us and for your review. We are happy to read that you had a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Tigran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfekt familieresort
Fantastisk udsigt fra restaurant, super strand, Super service, god morgenmad – med friskpresset appelsinjuice, flere flotte pools, gode aktiviteter for børn. Det eneste jeg kan sætte finger på er lidt få små værelser med lit for hårde senge.
Séjour de 16 nuits en août 2018
Réponse de Giannoulis Hotels & Resorts le 27 août 2018
Dear Tigran, Thank you so much for your kind words and for your excellent scoring! We are happy to read that you had such a pleasant stay here with us and that you enjoy all of our facilities and services! The management and the staff of our hotel are already informed about your notices in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future! Warmest regards, The management

10/10 Excellent

Stylianos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de Giannoulis Hotels & Resorts le 25 août 2018
Dear Mr. Stylianos, Thank you so much for your excellent rate and for choosing to spend your summer holidays here with us! We hope that you will give us the chance to welcoming you again in the near future! Warmest regards, The management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Kiva hotelli lähellä ranta. WC ja suihkutilat tarvitsee kyllä vähän päivitystä. Ystävällinen henkilökunta ja toimiva paketti.
Séjour de 14 nuits en juillet 2018
Réponse de Giannoulis Hotels & Resorts le 11 août 2018
Dear Guest, Thank you very much for taking the time to review us and for your kind words. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Giannoulis Hotels & Resorts le 31 juil. 2018
Dear Guest, Thank you very much for taking the time to rate us and for choosing to spend your summer holidays here with us! We hope that you had a pleasant stay and that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Silvio, Napoli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel con spiaggia privata
Ottimo hotel Hotel con spiaggia privata Buona colazione. Buona pulizia, ben posizionato tra Chania e le migliori spiagge della zona nord ovest. Si può godere degli extra gratis(wi fi, straio) solo con alle inclusive o via Express.
Séjour de 8 nuits en juillet 2018
Réponse de Giannoulis Hotels & Resorts le 27 juil. 2018
Dear Mr. Silvio. Thank you so much for your kind words and for the excellent scoring!! We are happy to read that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future!! Best regards, The management

8/10 Bien

John, Danmark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dejligt 4 stjernet hotel på stranden
Vi havde en skøn uge på Santa Marina beach hotel og vi fik indfriet forventningerne, bortset fra manglen på amerikanske pandekager 😎
Séjour de 7 nuits en mai 2018
Réponse de Giannoulis Hotels & Resorts le 1 juin 2018
Dear John, Thank you very much for your review and for all of your kind words! The management and the staff of our hotel are already informed about your notices regarding the American pancakes in order to proceed with all the necessary moves. We are looking forward to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

ramur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice quiet area
Enjoyed our room & the staff services very much!Only improvement would be for a larger bathroom.
Séjour de 3 nuits en mai 2018
Réponse de Giannoulis Hotels & Resorts le 28 mai 2018
Dear ramur, Thank you very much for your excellent scoring and for choosing to spend your summer holidays here with us! We are happy to learn that you had a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future. Best regards. The management.

10/10 Excellent

Marie-Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beach time
Fantastic resort with great pools and beach. I will go back again.
Séjour de 2 nuits en mai 2018
Réponse de Giannoulis Hotels & Resorts le 22 mai 2018
Dear Marie-Claude, Thank you so much for your kind words and for choosing to spend your summer holidays here with us!! We are happy to learn that you had such a memorable stay and that you are planning to visit us again. Looking forward to your next arrival!! Best regards, The management

10/10 Excellent

Lena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2018
Réponse de Giannoulis Hotels & Resorts le 21 mai 2018
Dear Mrs. Lena, Thank you very much for your excellent scoring and for choosing to spend your summer holidays here with us. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.