Suite Lune de Miel, baignoire à jets | Mini-bar avec articles gratuits, coffres-forts dans les chambres
Vérifier la disponibilité

Avis sur Cocoon Suites

4.5 out of 5
Cocoon Suites
Imerovigli, Santorini

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 78 avis sur 100." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 100." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 100." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 100." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 100." "

9,6/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Hope

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Présence de moustiques au sein du jacuzzi. Humidité au sein de la chambre. Eau et sanitaire qui s’evacuent mal. La couleur de l’eau au sein du jacuzzi est davantage verte que bleu comme le laisser penser les photos.
Séjour de 2 nuits en août 2020

10/10 Excellent

Bileil

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent
une vue magnifique et un calme apaisant, hotel moderne, service impeccable et personnels attentionnés. chambre très propre et spacieuse. l'accès y est un peu difficile, mais agréable quand on arrive sur les lieux. petit déjeuner à la carte et copieux et servit dans les chambres. excellent
Séjour de 2 nuits en août 2020
Réponse de Nana le 4 sept. 2020
Dear Guest, Thank you so much for your kind words! It was a pleasure having you as our guest and hope to accommodate you again in the future. Warm regards,

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The room was very spacious and pleasant. Nevertheless, there was an unpleasant smell coming from the ventilation on our terrace. The staff was perfect.
Séjour de 1 nuit en août 2019
Réponse de Nana le 22 août 2019
Thank you for your review!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2018

10/10 Excellent

Aurelie, Rennes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel plein de charme dans cadre exceptionnel. Noys y avons passé un formudable sejour.
Séjour de 3 nuits en novembre 2018

10/10 Excellent

Lolo, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice!
Very nice hotel with very nice people to attend all your needs (a little difficult to find the entrance but other than that it was perfect)
Séjour de 2 nuits en août 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Idéal pour les séjours en couple à Santorin
Petit hôtel d'une demi-douzaine de chambres, à Imerovigli. Comme dans la plupart des établissements de cet endroit, jacuzzi et room service (pas de piscine, pas de restaurant - mais il y en a foison d'excellents à proximité). Vue et localisation imbattables.

10/10 Excellent

Laurent/Annabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe séjour dans un hôtel de rêve...
L'hôtel "Cocoon Suites" est tout neuf (ouverture au mois d'avril 2016). Toutes les peintures sont parfaites et les intérieurs décorés avec gout. L'accueil, le service et la disponibilité de toute l'équipe est sans faille et a grandement contribué à cette parenthèse magique... Petit détail pour les français: Nora, qui assure l'accueil, parle très bien le français, ce qui a facilité la communication lors de notre séjour... :-) Nous y sommes restés 6 nuits et avons choisi une suite Lune de Miel avec Bain à Remous Extérieur. L'hôtel est idéalement situé dans le village d'Imérovigli, à flanc de falaise. Le paysage depuis chaque chambre est impressionnant et à couper le souffle : Incroyable ! De l'hôtel, il est possible de rejoindre à pied la petite ville de Fira, déjà bien animée fin avril avec de très nombreuses boutiques. C'est un hôtel à recommander sans réserve !

10/10 Excellent

Christian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing
Séjour de 3 nuits en juillet 2023

10/10 Excellent

ANTHONY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Aliyah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice! Privacy was great and the staff was exceptional. The rooms have a tablet to order food for breakfast so you can change it up every day if you would like.
Séjour de 4 nuits en avril 2023

10/10 Excellent

GEORGIOS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

10/10 Excellent

Alvina Wing Sze

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Carolina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The view is incredible
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Vahan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff. Great views. Incredible food and beverages.
Séjour de 2 nuits en juillet 2022

8/10 Bien

Ana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is small, quiet, private, and the views are stunning! The bathroom smelled at times, but staff were really quick to try and solve, although it's a larger issue that cannot be solved with spraying deodorant. Imerovigli itself is rather small; however, Firostefani, which is a bit larger and has more shops and restaurants is only a 10-min walk, and adding another 10 mins is Thera where the main action is, so all in all, not too far away. Great small boutique hotel perfect for relaxing and enjoying the views!
Séjour de 4 nuits en juin 2022

8/10 Bien

Huma

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en juin 2022

6/10 Satisfaisant

Sevada

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2022

10/10 Excellent

david

Séjour de 2 nuits en mai 2022

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location is perfect! Other suites have a pathway cutting through so there is no privacy. Cocoon is in an area to itself so strangers are not walking past while you relax in the jacuzzi. The breakfast was delicious and served to our room every morning ( you pick the time) so we could eat on the balcony with the sea view. The service was amazing, they helped us arrange transportation and things to do on the island. The bed was so comfortable and the space in the suite was a nice size. I would also recommend the 3 course dinner with wine tasting...it was delicious! I would definitely stay at cocoon suites again. But to anyone who has issues with walking and steps it could be an issue...along with the rest of Santorini as it is built on a mountain/ cliff so you must be able to walk steps in order to get around. Thank you to the wonderful staff for such an amazing experience!
Séjour de 4 nuits en novembre 2019
Réponse de Nana le 16 nov. 2019
Dear Guest, Thank you for your kind review! We appreciate your kind words. We would love to accommodate you again in our Cocoon. Warm regards, Cocoon Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The perfect honeymoon getaway! The staff are all so amazing, the rooms are amazing and feel so excluded.
Séjour de 7 nuits en octobre 2019
Réponse de Nana le 22 oct. 2019
Thank you for your review. We appreciate your kind words. Hope to accommodate you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
had a really great time staying in cocoon suites. the location was really great, with a nice balcony w/ a great view. Staff was very friendly and accommodating. I would def come back here for a relaxing weekend in Santorini.
Séjour de 2 nuits en octobre 2019
Réponse de Nana le 13 oct. 2019
Delighted to hear so kind words from you. Thank you for your review. Would be our pleasure to accommodate you again in our Cocoon. Warm regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service, Room & View Are Excellent.
Excellent service. Room is amazing. There was an outdoor bath as well as wonderful sea view. I spent a whole afternoon there. The hotel was not located at main street, I needed to park my car near a restaurant and walked ~5 mins to the hotel, but no worry luggage, porter would help us. The parking lot was for public, and parking spaces were very limited, so better to call hotel's staff for help. But, I got parking problem again after I went out and back...
Séjour de 1 nuit en septembre 2019
Réponse de Nana le 10 oct. 2019
Dear guest, Thank you for rating us and we would love to accommodate you again in the future. It was a pleasure having you as our guest. Warm regards,

8/10 Bien

Stacey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing view. Amazing breakfast
Amazing view, amazing service, amazing room. What would make it better - transparency of booking a transfer to the ferry port. Thinking it was exclusively for us, planning that with time to the ferry. Instead it was us as the first pick up, then 3 additional pick ups, creating a lot of anxiety on if we will make our ferry. Considering there were 3 pick ups, an exclusive taxi probably would have been the same price.
Séjour de 2 nuits en septembre 2019
Réponse de Nana le 26 nov. 2019
Thank you for your kind words for our Cocoon.Your review help us to improve our services. We apologize for the inconvenience caused to you from our external transfer company. We would love to accommodate you again in the future. Warm regards from Cocoon Team.

10/10 Excellent

Bettina, New jersey

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and views. Rooms were very clean, updated, spacious. Loved the cave shower, the grand cave suite was amazing!! Spent the entire day out on the deck with the amazing views, did not want to leave!! Will definitely recommend to everyone who goes to Santorini
Séjour de 2 nuits en septembre 2019
Réponse de Nana le 27 sept. 2019
Dear Bettina, Thank you for your review. We appreciate your kind words. Hope to see you again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2019
Réponse de Nana le 22 août 2019
Thank you for rating us.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was beyond amazing and everything we could have dreamed of for a Santorini trip!
Séjour de 2 nuits en juillet 2019
Réponse de Nana le 10 juil. 2019
Thank you for your review! We would love to accommodating you again in the future.

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2019
Réponse de Nana le 10 juil. 2019
Thank you for taking the time to rate us. Warm regards from Cocoon Team.

10/10 Excellent

Janelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2019
Réponse de Nana le 10 juil. 2019
Greetings from Santorini! Thank you for rating us. Hope to accommodate you again in the future.

10/10 Excellent

PEI SHAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful n amazing experience. Would like to come back again.
Séjour de 1 nuit en juin 2019
Réponse de Theodore le 23 juin 2019
Thank you!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The positives: Nice views and great sunset. Room was large. We had a nice jacuzzi in the grand cave suite. Staff were friendly and helpful. Things that needed improvement: one of the sun loungers was badly stained - not what you would expect for the price. Quite off putting. The breakfast wasn’t great either. I also think they could provide things like a welcome bottle of wine (although they do provide water) given the price. If these things can be fixed then great but if they stay the same its not worth the price ie price is not consistent with the experience.
Séjour de 3 nuits en juin 2019
Réponse de Theodore Papadimitriou le 14 juil. 2019
Dear guest, We value feedback very much and we are glad when our guests let us know what they wished to be better. We are also always available in our reception too.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Great service but drawbacks
The numerous steep stone steps without railings that often are wet, and uneven difficult-to-walk pathways in the area make it very difficult to go to and from this property. Please be aware. This is compounded by the fact that there are few taxis in Santorini and public transportation is inconvenient. The hot tub unfortunately broke down during our stay and was not repaired for several days. The shower ran out of hot water for one day. The town also had a blackout during that time. The service was fantastic, but I would stay closer to the main towns where the pathways are better kept and there are more services since we prefer safer stairs, pathways and access to taxis.
Séjour de 3 nuits en mai 2019
Réponse de Theodore Papadimitriou le 14 juil. 2019
Thank you for your feedback. We always try to improve through our guests comments and we wish that you could adress them to us when you are still staying at the hotel. Some times bad luck gives a wrong impression, we feel really bad when our guests do not experience the full cocoon service.

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The moment we checked in, the room’s TV was not working, hotel staff told us that it will be fixed the next day, so we’re like oh that’s fine. Then the next day it was still not fixed, then the hotel staff mentioned that it was public holiday in Greece so they couldn’t get anyone to fix it, but they could have told us the truth on the first day. Later on that day, we came back to the room and to our horror the ceiling was leaking, they tried to fix but that took the whole afternoon, so we didn’t get to enjoy the room for the whole day. So we just chilled on the public day bed and went for dinner. When we came back the lights are not working due to the leak on the ceiling, this is extremely frustrating. So we paid $500 a night, for a room with no lights to read a book and no tv to watch. We understand that the ceiling leak was an accident due to another hotel above us, but it’s not an excuse to check in to a hotel room this expensive and have the TV not functioning. Please avoid this hotel, very poorly maintained and it was totally disappointing.
Séjour de 2 nuits en avril 2019
Réponse de Theodore Papadimitriou le 24 mai 2019
Dear guest, Thank you for your review. It is unfortunate that you had to experience such a series of unexpected events. It is true that the other hotel had a huge leaking problem, from what we know their water boiling system exploded. That affected us and we had major damages which were not caused by our facilities. That is why you experienced some drops of water into the room. Our trained staff tried to resolve the issue immediately but unfortunately it was a national day. I acknowledge that one lightbulb was out of order for one night but the room has efficient lighting still and we also brought you an auxiliary lighting device for any case. Our Cocoon is built on 2016 thus it is a brand new hotel with very high standards, member of Green Key with enviromental policy, and always looking to create a memorable experience for our guests. We are dissapointed that we didnt create the experience you imagined but we are also feeling sad that such things made you leave a 1 star review. It feels like ignoring all the hard work we are doing for you and undermines the whole effort and service. Finally, we would love if you could just tell us that you were unhappy before your departure, I am sure we would find a suitable solution.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love it they where great the staff was wonderful food was amazing the views were breathtaking
Séjour de 1 nuit en avril 2019
Réponse de Eleni Cocoon Team le 29 avr. 2019
Dear Guest, We would like to thank you so much for your so nice comments. Your review help us to improve ourselves. We hope to see you again in the near future. Best regards, Eleni Cocoon Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vista spettacolare sulla Caldera. Tutto perfetto, stanza bellissima con jacuzzi privata su terrazzo e siamo stati coccolati dallo staff dal primo giorno all'ultimo
Séjour de 3 nuits en avril 2019
Réponse de Nana le 24 avr. 2019
Thank you very much for your amazing review hope to see you again and host you in our hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing and peaceful stay for honeymoon ~
hotel room is spacious enough for two, the hot tub facing the volcano is amazing and you can have your breakfast at your room balcony looking at the volcano every morning, definitely recommended place to stay in imerovigli
Séjour de 2 nuits en avril 2019
Réponse de Theodore Papadimitriou le 13 avr. 2019
Thank you for your kind review! It means a lot to us and we would love to host you again!

10/10 Excellent

Eunice, Tulsa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best vacation ever! The location of the hotel makes it even more special. Absolutely gorgeous views and amazing staff,thank you so much.
Séjour de 3 nuits en novembre 2018

10/10 Excellent

Mijin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
환상적인 뷰
꿈에 그리던 산토리니 여행이 흐린 날씨로 아쉬움이 많았지만 코쿤 스위트에서 보낸 1박 덕분에 특별한 기억으로 남았어요! 숙소에서 볼 수 있는 빼어난 전망은 이 곳에서만 머물러도 아쉽지 않을정도였어요!
Séjour de 1 nuit en novembre 2018

10/10 Excellent

DERIC, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good services and nice view. We will come again for next times
Séjour de 2 nuits en novembre 2018

10/10 Excellent

KG, Washington DC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Santorini (and Cocoon suites) lives up to the hype! Would stay here again without hesitation, even during low season, though Imerovigli is a bit dead, you'll need to go to Fira or Oia for food/shopping options. The jacuzzi tub is an amazing place to watch the sunset, though I wish it were heated (the sun did keep it warm, though). Breakfast is served every morning on the balcony, looking over the caldera. The staff was able to handle all our needs, including scheduling our car rental (they just need 30 min notice!) to pick up/drop off at the local parking lot. Renting a car is highly recommended if you plan to do anything more than walk the local villages and veg on the balcony. Weather in early November was fabulous, a warm high 60F and sunny. One complimentary large bottle of water in the day, which you need because the water is only technically potable. It has a strong soapy taste. This is not the hotel's fault, but I would consider leaving two water bottles per room, or having some free ones available in the main office. One minor design flaw (and our only complaint) is in the bathroom; the shower has a window in it and this results in water getting all over the bathroom. The toilet was completely wet after every shower. Also, the shower drain broadcasts the other nearby room's bathroom noise rather loudly; conversations, singing, etc. NOTE that as with all caldera hotels, there are quite a few stair to navigate. However, the hotel handled our baggage on arrival/depart.
Séjour de 3 nuits en novembre 2018

10/10 Excellent

Ismael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely great staff. Very helpful and attentive. Made for an amazing experience in Santorini. Espectacular views as well.
Séjour de 2 nuits en novembre 2018

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en novembre 2018

10/10 Excellent

Vivian, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service/conceirge and cleaners were exceptional. I loved their breakfast menu and assortments. The staff went above and beyond. I would definitely recommend people to stay here. I hope I’ll be back in the future. Nana & Maria the receptionists were so kind and helpful!
Séjour de 4 nuits en novembre 2018

10/10 Excellent

Kerstin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wohlfühloase
Sehr schönes Hotel mit Blick auf den Vulkan. Die Zimmer war groß und gemütlich eingerichtet. Das Frühstück auf der eigenen Terasse sowie der beheizte Wirlpool waren ein Highlight. Alle Mitarbeiter waren sehr freundlich und jederzeit ansprechbar.
Séjour de 8 nuits en octobre 2018

10/10 Excellent

Gary, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service by Nana & Maria (receptionist) and they have been very helpful to our needs. Great view from the suite. Breakfast was very nice too.
Séjour de 2 nuits en octobre 2018

10/10 Excellent

Elaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018

10/10 Excellent

Catherine, Wales

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise
Amazing room, stunning location, breathtaking view and wonderful staff. We can’t wait to go back!
Séjour de 5 nuits en septembre 2018

10/10 Excellent

Varvara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A piece of paradise
I loved everything about the place starting from the fluffy towels and cloud-like bed to the delicious breakfast, amazing sunset views and helpful stuff.
Séjour de 3 nuits en septembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic spot with great breakfast! Staff was also very friendly and helpful.
Séjour de 3 nuits en septembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cannot fault our stay at these suites. Exceeded all our expectations. Suite was gorgeous, staff brilliant and couldn't do enough for us. Food was delicious and varied. Hot tub was fab. Would definitely recommend staying here.
Séjour de 3 nuits en septembre 2018