Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Astarte Suites. We sincerely apologize for the issues you encountered, and we appreciate the opportunity to address your concerns.We would like to clarify the circumstances surrounding your room upgrade and the car rental situation. During your check-in, you requested a suite with a private pool, different from the Senior Suite you initially booked. In response to your request and to enhance your experience, we upgraded you to our Cave Pool Suite at a discounted rate. We always aim to accommodate our guests' preferences and are glad we could fulfill your request for a suite with a private pool.Concerning the rental car, we understand your disappointment regarding the damage charge. We facilitate car rentals with established providers that conduct thorough inspections before and after each rental period. The responsibility for any damages that occur during the rental period typically falls to the renter. We regret any misunderstanding that may have occurred in this instance.We are deeply sorry that these events impacted your experience, as our goal at Astarte Suites is to provide an enjoyable stay. If there are any other ways we can assist you further, please do not hesitate to contact us.Warm regards,Astarte Suites

Thank you for taking the time to share your feedback. We value all guest reviews and strive to address any concerns or issues raised. However, after carefully reviewing your comments, we feel compelled to clarify some inaccuracies that have been presented.Firstly, we would like to apologize for any confusion regarding our location. We make every effort to provide accurate information on our website and in our communications. Our property is indeed situated in a secluded area, offering guests a peaceful and serene environment away from the bustling crowds. While some attractions may require a short drive, we believe the breathtaking views and tranquil setting compensate for the slight inconvenience.Regarding the condition of our property, we assure you that we maintain high standards of cleanliness and hygiene. Our team is diligent in addressing any pest issues promptly, and we conduct regular inspections to ensure a comfortable and pleasant stay for our guests. However, we understand that personal perceptions can vary, and we apologize if our efforts did not meet your expectations.Concerning the Wi-Fi and TV, we apologize for any inconvenience you experienced. We continuously invest in technology upgrades to provide reliable services, and we regret any temporary issues you encountered during your stay. Our team is always available to assist with any technical difficulties and ensure a seamless experience for our guests.Lastly, as for the missing iPad, we take any allegations of theft seriously and have conducted a thorough investigation. However, after reviewing our records and speaking with our staff, we found no evidence to support your claim. We prioritize the security and well-being of our guests and have implemented stringent measures to safeguard their belongings.We regret any dissatisfaction you may have experienced during your stay. Our team remains committed to providing exceptional service and maintaining the reputation and integrity of our hotel. We encourage open communication and appreciate the opportunity to address concerns in a constructive manner.Once again, we apologize for any inconveniences you encountered, and we wish you the best in your future travels.

Thank you for your kind comment. We are glad that you enjoyed your stay with us.

Thank you for your kind words regarding the hotel location and views. We appreciate the positive comments for the staff and we are glad you enjoyed your stay.Looking forward welcoming you back someday.

Thank you for taking the time to share your experience with us. We are thrilled to hear that your stay at our property exceeded your expectations. Providing exceptional service and creating memorable experiences for our guests is our top priority.We are delighted that our staff, especially Jenny, Petros, and Anesthesia, went above and beyond to ensure you had a wonderful trip. We will make sure to recognize their efforts and pass along your kind words. It's great to know that their humble and attentive service contributed to your enjoyable stay.Thank you for your recommendation. We truly appreciate your support and trust in us. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We look forward to welcoming you back on your next visit.

Dear Emma,Thank you for taking the time to share your wonderful review of your recent stay with us. We are thrilled to hear that you had a fabulous experience and that our service, cleanliness, and maintenance exceeded your expectations. It is our utmost priority to ensure that our guests feel comfortable and well taken care of during their time with us.We are delighted that you enjoyed the beautiful views surrounding our establishment. We believe that a serene and picturesque setting adds to the overall experience of our guests, and it brings us joy to know that you found it special.We appreciate your mention of the remote location of our property. We understand that some guests prefer a peaceful and secluded getaway, away from the hustle and bustle of the island. We always strive to provide accurate information about our location and transportation options on our website and during the booking process to ensure that our guests are well-informed. We will continue to improve our communication in this regard to manage expectations effectively.Should you wish to explore the island during your stay, we are happy to assist you in arranging transportation options such as taxi services or buggy rentals. Our concierge team is always ready to provide recommendations and facilitate any bookings to make your experience as seamless as possible.Once again, thank you for your kind words and for choosing to stay with us. We truly appreciate your feedback, and it was a pleasure to have you as our guest. We hope to welcome you back in the future for another memorable stay.Warm regards

Thank you for taking the time to share your feedback about your stay at Astarte Suites Hotel! We're thrilled to hear that you had a fantastic experience and that our receptionists, particularly Jenny, provided you with professional and exceptional service. We'll make sure to pass along your kind words to her.Maintaining cleanliness and providing top-notch services are priorities for us, and we're delighted that we met your expectations in this regard. It's great to know that you found everything to be super nice and satisfactory during your stay.We're especially pleased to hear that your dining experience at our restaurant, Alali, was the highlight of your culinary journey on the island. We strive to offer the finest meals, and we're thrilled that we could provide you with an exceptional dining experience that you can't compare to anywhere else.Thank you for choosing Astarte Suites Hotel, and we're delighted that you left our hotel feeling very happy with your stay. We appreciate your feedback, and we hope to welcome you back in the future for another outstanding experience!

Dear Sofia,Thank you for sharing your wonderful experience at Astarte Suites Hotel! We're delighted to hear that you had an excellent stay and enjoyed our Astarte Suite with its spa bath, infinity pool, and Caldera view. The breathtaking view of the volcano and Oia sounds truly amazing!It's fantastic to know that our breakfast service met your expectations. We take pride in offering a wide variety of dishes, both savory and sweet, and it's great to hear that you could order your favorites again. Our staff strives to provide exceptional service, and we're glad they were attentive, courteous, and eager to assist you throughout your stay.We understand the importance of a smooth check-in process, and we're pleased that we could accommodate your request for an early check-in, allowing you to rest after your early morning flight. We always aim to make our guests' stay as comfortable and convenient as possible.At Astarte Suites Hotel, we take pride in providing a tranquil and rejuvenating atmosphere away from the bustling areas of the island. We understand the value of privacy, and it's wonderful to hear that you found our hotel to be the perfect choice for relaxation and serenity.Thank you for choosing Astarte Suites Hotel, and we hope to welcome you back for another memorable stay in the future!

Dear Mr. Richard,Thank you for choosing to stay with us and for giving us this great score at your review. We're thrilled to hear that you enjoyed your experience at our hotel, and we hope to have the pleasure of welcoming you back soon.Best regards,Kostas Moschotis Astarte Suites

Dear Mr. GaryThank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you had some positive experiences during your stay, but we're sorry to hear that there were also some areas where we fell short of your expectations.We appreciate all feedback as it helps us to identify areas where we can improve and make necessary changes. We apologize for any inconvenience you experienced during your stay and will do our best to address the issues you have mentioned.We value your review and hope that you will give us another opportunity to exceed your expectations during your next visit to our hotel. Thank you once again for sharing your thoughts with us.Best regards,Kostas MoschotisAstarte Suites