Avis sur Holiday Inn Express & Suites Grand Canyon, an IHG Hotel
Holiday Inn Express & Suites Grand Canyon, an IHG Hotel
226 Highway 64 N, Grand Canyon, AZ
Avis
8,8
Excellent
9,0/10
Propreté
9,2/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
29 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Elena le 13 mars 2024
Dear Sylvain,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Bien
Marie-Laure
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie-Laure
Séjour de 1 nuit en janvier 2024
Réponse de Elena le 28 janv. 2024
Dear Marie-Laure,We are pleased you had a wonderful stay! Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
4/10 Médiocre
Philippe
16 janv. 2024
Philippe
Séjour de 1 nuit en janvier 2024
Réponse de Elena le 24 janv. 2024
Dear Philippe,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
paul
15 janv. 2024
Les points forts : Propreté
paul
Séjour de 3 nuits en janvier 2024
Réponse de Elena le 16 janv. 2024
Dear Paul,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
4/10 Médiocre
Wenceslas
Voyage en famille
5 nov. 2023
Les points forts : Propreté
Une caution abusive
Wenceslas
Séjour de 1 nuit en novembre 2023
Réponse de Elena le 7 nov. 2023
Dear Wenceslas,Thank you for sharing your experience with us, regarding the deposit for our Hotel. We do take a 20 authorization in addition to your room and tax in case of incidentals, this practice is done in all Hotels not just Holiday Inn--I'm sorry you felt this was something new being done. Once you check out, depending on your bank the authorization drops of within 48 business hours. Once again, thank you for your review and for staying with us. Sincerely,Elena V. General Manager
10/10 Excellent
Edgar
18 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edgar
Séjour de 1 nuit en août 2023
8/10 Bien
Franck
25 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Franck
Séjour de 1 nuit en juillet 2023
8/10 Bien
franck
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
franck
Séjour de 1 nuit en juillet 2023
6/10 Satisfaisant
laurent
Voyage en famille
22 déc. 2022
Les points forts : Propreté
Les points faibles : Personnel et service
laurent
Séjour de 1 nuit en décembre 2022
Réponse de Elena le 30 déc. 2022
Dear Laurent,We are pleased you had a comfortable stay and especially enjoyed clean rooms. Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena VGeneral Manager
2/10 Horrible
THIERRY
15 sept. 2022
THIERRY
Séjour de 1 nuit en septembre 2022
Réponse de Elena le 17 sept. 2022
Dear Thierry,Thank you for sharing your review, it is our goal to consistently provide good service and accommodations for our guests. I'm sorry that we didn't meet your expectations. Once again, thank you for your review and for staying with us.Sincerely,elena VGeneral Manager
10/10 Excellent
Eric
10 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en septembre 2022
Réponse de Elena le 17 sept. 2022
Dear Eric,We are pleased you had a Great stay and especially enjoyed our clean hotel and breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena VGeneral Manager
8/10 Bien
Georges
8 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien je recommande
Georges
Séjour de 4 nuits en août 2022
Réponse de Elena le 13 août 2022
Dear Georges,
We are pleased you had a wonderful stay and especially enjoyed our comfortable rooms and pool! Thank you for your review and for staying with us during your Grand Canyon Adventure!
Sincerely,
Elena V
General Manager
10/10 Excellent
Eloi, St Joseph de beauce
Voyage en famille
5 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eloi
Séjour de 1 nuit en juillet 2022
Réponse de Elena le 7 août 2022
Dear Eloi,
We appreciate your review, however we are not located in Manitou so I believe this review is for that Hotel!
Sincerely,
Elena V
General Manager
10/10 Excellent
Jennifer
15 mai 2024
Jennifer
Séjour de 3 nuits en mai 2024
Réponse de Elena le 17 mai 2024
Dear Jennifer,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Satisfaisant
Sandra
Voyage en couple
15 mai 2024
Sandra
Séjour de 2 nuits en mai 2024
Réponse de Elena le 16 mai 2024
Dear Sandra,We are pleased that overall, you had a wonderful stay. I double checked your reservation and indeed you booked an accessible King room with a roll in shower, which is one of our largest bathrooms to accommodate our wheelchair bound guests. I'm sorry you felt the bathroom was too small. Thank you for your review and for staying with us.Sincerely,Elena V.General Manager
8/10 Bien
Jasciel
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasciel
Séjour de 1 nuit en mai 2024
Réponse de Elena le 15 mai 2024
Dear Jasciel,We are pleased you had a Great stay! I'm sorry about the WiFi, we are awaiting the tech to get here with replacement equipment, we apologize for the inconvenience! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
4/10 Médiocre
BAIJU
Voyage en famille avec de jeunes enfants, Voyage en groupe
13 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
BAIJU
Séjour de 1 nuit en mai 2024
Réponse de Elena le 15 mai 2024
Dear Baiju,Thank you for sharing your experience with us, it is our goal to consistently provide good service and accommodations, I'm sorry that we missed that opportunity during your stay. I have shared your comments with our staff during a training session, so they understand the importance of consistency. Once again, thank you for your review and for staying with us!Sincerely,Elena V.General Manager
8/10 Bien
David
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Elena le 13 mai 2024
Dear David,We are pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Launie
Voyage en couple
11 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Launie
Séjour de 3 nuits en mai 2024
Réponse de Elena le 13 mai 2024
Dear Launie,We are pleased you had a Great stay and especially enjoyed our clean rooms and breakfast! I'm pleased our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Satisfaisant
anabel
11 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
anabel
Séjour de 1 nuit en mai 2024
Réponse de Elena le 13 mai 2024
Dear Anabel,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Bien
YUE
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YUE
Séjour de 1 nuit en avril 2024
Réponse de Elena le 13 mai 2024
Dear Yue,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Michael
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de Elena le 7 mai 2024
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Satisfaisant
fathi
Voyage en famille
7 mai 2024
Les points forts : Personnel et service
fathi
Séjour de 4 nuits en mai 2024
Réponse de Elena le 9 mai 2024
Dear Fathi,We are pleased that overall, you had a wonderful stay. Regarding the internet, we had a couple of pieces of equipment that broke down. The technician will be here this week to fix, I'm sorry for the inconvenience! Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Maaz
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements
Maaz
Séjour de 1 nuit en mai 2024
Réponse de Elena le 7 mai 2024
Dear Maaz,We are pleased you had a Great stay and especially enjoyed our comfortable rooms! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Barbara
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 2 nuits en mai 2024
Réponse de Elena le 5 mai 2024
Dear Barbara,We are pleased you had a Great stay and especially enjoyed our adult only building, as well as breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
kevin
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kevin
Séjour de 3 nuits en avril 2024
Réponse de Elena le 5 mai 2024
Dear Kevin,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Bien
Lori
Voyage en couple
3 mai 2024
Lori
Séjour de 1 nuit en avril 2024
Réponse de Elena le 7 mai 2024
Dear Lori,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
KATHLEEN, sandston
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KATHLEEN
Séjour de 1 nuit en mai 2024
Réponse de Elena le 5 mai 2024
Dear Kathleen,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Satisfaisant
Aishwarya
2 mai 2024
Les points forts : Propreté et personnel et service
Aishwarya
Séjour de 1 nuit en avril 2024
Réponse de Elena le 3 mai 2024
Dear Aishwarya,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Satisfaisant
Debra
Voyage en couple
29 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Debra
Séjour de 3 nuits en avril 2024
Réponse de Elena le 3 mai 2024
Dear Debra,We are in the process of planning our renovation, we hope you can visit again... Thank you for your review and for staying with us!Sincerely,Elena V.General Manager
10/10 Excellent
Allan, Harrington Park
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allan
Séjour de 2 nuits en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Allan,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Satisfaisant
radhika
28 avr. 2024
radhika
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Radhika,Thank you for your review and for staying with us during your Grand Canyon stay.Sincerely,Elena V.General Manager
8/10 Bien
yuxing
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
yuxing
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear yuxing,We are pleased you had a wonderful stay and enjoyed breakfast. I'm glad we were able to fix your AC unit, however, I'm sorry we didn't explain that the fridge has a temperature control which would have made the fridge colder for you. Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
JESSICA
27 avr. 2024
Les points forts : Propreté
JESSICA
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Jessica,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Charles
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Charles,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
catherine
Voyage en famille, Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
catherine
Séjour de 3 nuits en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Catherine,We are pleased you had a Great stay and especially enjoyed our breakfast... I'm pleased that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
2/10 Horrible
Hyo Seon
26 avr. 2024
Hyo Seon
Séjour de 1 nuit en avril 2024
Réponse de Elena le 16 mai 2024
Dear Hyo,Thank you for your review and for staying with us.Sincerely,Elena V.General Manager
8/10 Bien
Michael
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Jean
24 avr. 2024
Jean
Séjour de 1 nuit en avril 2024
Réponse de Elena le 15 mai 2024
Dear Jean,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Bien
Kenny, BROOKLYN
24 avr. 2024
Les points forts : Équipements
Kenny
Séjour de 1 nuit en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Kenny,We are pleased you had a Great stay and especially enjoyed our clean rooms and our staff made your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Pam
Voyage en famille avec de jeunes enfants
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pam
Séjour de 1 nuit en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Pam,We are pleased you had a Great stay and especially enjoyed our breakfast and our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
4/10 Médiocre
Jeffrey
Voyage en famille, Voyage en couple
23 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Jeffrey,Thank you for sharing your experience with us, we did investigate your room with and the bugs were actually beetles native to our area. It is that time of year and we are located in a forest. I'm sorry that the beetles made your dimmed your stay with us. Once again, thank you for your review.Sincerely,Elena V.General Manager
10/10 Excellent
John
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en avril 2024
Réponse de Elena le 25 avr. 2024
Dear John,We are pleased you had a Great stay! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
6/10 Satisfaisant
Nicolas
Voyage en famille
19 avr. 2024
Nicolas
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Nicolas,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Sulimar
Voyage en famille, Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sulimar
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Sulimar,We are pleased you had a Great stay and especially enjoyed our clean rooms, and our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Melissa
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Melissa,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Bien
Tim
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tim
Séjour de 2 nuits en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Tim,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Bien
Anne
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Anne,We are pleased you had a Great stay and especially enjoyed our breakfast, and our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
10/10 Excellent
Stephanie, Adrian
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Stephanie,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager
8/10 Bien
Sarvesh
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points forts : Équipements
Sarvesh
Séjour de 2 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Sarvesh,We are pleased you had a Great stay and especially enjoyed our clean rooms. I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager