Chambre Standard | Coffres-forts dans les chambres, bureau

Avis sur Holiday Inn Express & Suites Grand Canyon, an IHG Hotel

2.5 out of 5

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 608 avis sur 1066." "
Note des voyageurs de 8 (Bien), d’après 282 avis sur 1066." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1066." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1066." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 1066." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Sylvain

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pour nous le matelas n etait pas assez dur
Séjour de 1 nuit en février 2024
Réponse de Elena le 13 mars 2024
Dear Sylvain,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Marie-Laure

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Elena le 28 janv. 2024
Dear Marie-Laure,We are pleased you had a wonderful stay! Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Médiocre

Philippe

Séjour de 1 nuit en janvier 2024
Réponse de Elena le 24 janv. 2024
Dear Philippe,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

paul

Les points forts : Propreté
Séjour de 3 nuits en janvier 2024
Réponse de Elena le 16 janv. 2024
Dear Paul,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Médiocre

Wenceslas

Voyage en famille
Les points forts : Propreté
Une caution abusive
L'hôtel prend une caution de 300$ et prélève 20$ au cas où les clients auraient un animal de compagnie non déclaré (?) et d'odeur de cigarette dans la chambre. Les 20$ ne sont remboursés que plusieurs semaines après le séjour. Ces pratiques sont inadmissible, sachant que nous n'en n'avions pas été averti lors de la réservation. Dernière fois chez Holiday inn !
Séjour de 1 nuit en novembre 2023
Réponse de Elena le 7 nov. 2023
Dear Wenceslas,Thank you for sharing your experience with us, regarding the deposit for our Hotel. We do take a 20 authorization in addition to your room and tax in case of incidentals, this practice is done in all Hotels not just Holiday Inn--I'm sorry you felt this was something new being done. Once you check out, depending on your bank the authorization drops of within 48 business hours. Once again, thank you for your review and for staying with us. Sincerely,Elena V. General Manager

10/10 Excellent

Edgar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exelent
Séjour de 1 nuit en août 2023

8/10 Bien

Franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel parfaitement situé sur la route du Grand Canyon. Clean. Staff OK En revanche isolation à revoir…Pour celles et ceux qui ont le sommeil léger, la nuit pourrait être longue…
Séjour de 1 nuit en juillet 2023

8/10 Bien

franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel avec grande chambre confortable. Petit jacuzzi sympa après rando. Petit déjeuner pauvre.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

laurent

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Accueil peu sympathique contrairement aux personnes du petit déjeuner. Pour le reste fait le job, bien pour une étape si prix de la chambre pas trop élevé. Fait viellot.
Séjour de 1 nuit en décembre 2022
Réponse de Elena le 30 déc. 2022
Dear Laurent,We are pleased you had a comfortable stay and especially enjoyed clean rooms. Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena VGeneral Manager

2/10 Horrible

THIERRY

Séjour de 1 nuit en septembre 2022
Réponse de Elena le 17 sept. 2022
Dear Thierry,Thank you for sharing your review, it is our goal to consistently provide good service and accommodations for our guests. I'm sorry that we didn't meet your expectations. Once again, thank you for your review and for staying with us.Sincerely,elena VGeneral Manager

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien situé et propre Excellent déjeuner
Séjour de 1 nuit en septembre 2022
Réponse de Elena le 17 sept. 2022
Dear Eric,We are pleased you had a Great stay and especially enjoyed our clean hotel and breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena VGeneral Manager

8/10 Bien

Georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien je recommande
Grande chambre avec salon Piscine et spa correct Petit déjeuner très bien Attendons geste commercial Hotels.com Car l’offre le matin même était inférieure de 200€ Sur 4 nuits Réclamation à moins de 24 heures rejetée cgv
Séjour de 4 nuits en août 2022
Réponse de Elena le 13 août 2022
Dear Georges, We are pleased you had a wonderful stay and especially enjoyed our comfortable rooms and pool! Thank you for your review and for staying with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager

10/10 Excellent

Eloi, St Joseph de beauce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hotel est parfait, neuf et propre. Le quartier ou il est situe est bien loin d'etre a la hauteur du standard de l'hotel principalement par la presence d'itinerant et de motel au portes et fenetres placardes. J'imagine que d'autres promoteurs verront a transformer le quartier quiquonque a deja sejourne a Manitou sait que il y a des problemes lies a la consommation de drogues dures dans la municipalite , la police exerce une surveillance efficace mais ne peut endiguer tout le probleme il y a un potentiel a developer. Ceci dit je n'hesite pas une seconde a recommender cet hotel.
Séjour de 1 nuit en juillet 2022
Réponse de Elena le 7 août 2022
Dear Eloi, We appreciate your review, however we are not located in Manitou so I believe this review is for that Hotel! Sincerely, Elena V General Manager

10/10 Excellent

Jennifer

Séjour de 3 nuits en mai 2024
Réponse de Elena le 17 mai 2024
Dear Jennifer,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Sandra

Voyage en couple
went on expedia and confirmed king room, The walls are paper thin and needed to move because of crying baby, Also the move was handicapped so the bathroom was small,
Séjour de 2 nuits en mai 2024
Réponse de Elena le 16 mai 2024
Dear Sandra,We are pleased that overall, you had a wonderful stay. I double checked your reservation and indeed you booked an accessible King room with a roll in shower, which is one of our largest bathrooms to accommodate our wheelchair bound guests. I'm sorry you felt the bathroom was too small. Thank you for your review and for staying with us.Sincerely,Elena V.General Manager

8/10 Bien

Jasciel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, but the free WiFi was horrible. It would constantly disconnect. It was annoying as I didn't get much cellular reception there.
Séjour de 1 nuit en mai 2024
Réponse de Elena le 15 mai 2024
Dear Jasciel,We are pleased you had a Great stay! I'm sorry about the WiFi, we are awaiting the tech to get here with replacement equipment, we apologize for the inconvenience! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Médiocre

BAIJU

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room is full of dust especially the carpet on the floor.
Séjour de 1 nuit en mai 2024
Réponse de Elena le 15 mai 2024
Dear Baiju,Thank you for sharing your experience with us, it is our goal to consistently provide good service and accommodations, I'm sorry that we missed that opportunity during your stay. I have shared your comments with our staff during a training session, so they understand the importance of consistency. Once again, thank you for your review and for staying with us!Sincerely,Elena V.General Manager

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was very helpful, WiFi very difficult to connect, otherwise 5 stars
Séjour de 1 nuit en mai 2024
Réponse de Elena le 13 mai 2024
Dear David,We are pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Launie

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Staff was exceptional - front desk, breakfast staff, everyone! Enjoyed being away from congestion at Grand Canyon Village area.
Séjour de 3 nuits en mai 2024
Réponse de Elena le 13 mai 2024
Dear Launie,We are pleased you had a Great stay and especially enjoyed our clean rooms and breakfast! I'm pleased our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

anabel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Elena le 13 mai 2024
Dear Anabel,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

YUE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TANSPORTATION IS GOOD
Séjour de 1 nuit en avril 2024
Réponse de Elena le 13 mai 2024
Dear Yue,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to the Grand Canyon National Park
Séjour de 1 nuit en mai 2024
Réponse de Elena le 7 mai 2024
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

fathi

Voyage en famille
Les points forts : Personnel et service
Internet was poor
Séjour de 4 nuits en mai 2024
Réponse de Elena le 9 mai 2024
Dear Fathi,We are pleased that overall, you had a wonderful stay. Regarding the internet, we had a couple of pieces of equipment that broke down. The technician will be here this week to fix, I'm sorry for the inconvenience! Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Maaz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Older building but very well maintained. Comfy rooms and excellent breakfast. Staff is very friendly.
Séjour de 1 nuit en mai 2024
Réponse de Elena le 7 mai 2024
Dear Maaz,We are pleased you had a Great stay and especially enjoyed our comfortable rooms! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the adult only building and our suite; private jacuzzi and adult breakfast was awesome
Séjour de 2 nuits en mai 2024
Réponse de Elena le 5 mai 2024
Dear Barbara,We are pleased you had a Great stay and especially enjoyed our adult only building, as well as breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
right outside Grand Canyon National Park south entrance Great in and out and not as crowded as the park itself went three nights end of April 2nd of May. Dining options great as long as you like Pizza Prime Rib and McDonald's
Séjour de 3 nuits en avril 2024
Réponse de Elena le 5 mai 2024
Dear Kevin,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Lori

Voyage en couple
Everything was great. But we stayed in several other hotels/ motels that were just as nice for less money. It was over 253 to stay there and we stayed at some nicer for 155. The only reason you charged that much was because of where it was at.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 7 mai 2024
Dear Lori,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

KATHLEEN, sandston

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are what makes this hotel fantastic!!
Séjour de 1 nuit en mai 2024
Réponse de Elena le 5 mai 2024
Dear Kathleen,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Aishwarya

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Elena le 3 mai 2024
Dear Aishwarya,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Debra

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Way overpriced. Bathrooms in dire need of updating.
Séjour de 3 nuits en avril 2024
Réponse de Elena le 3 mai 2024
Dear Debra,We are in the process of planning our renovation, we hope you can visit again... Thank you for your review and for staying with us!Sincerely,Elena V.General Manager

10/10 Excellent

Allan, Harrington Park

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place close to the park. Breakfast was basic but fine.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Allan,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

radhika

Too expensive because it’s near the south entrance. I would say get one in flagstaff and drive down it would take only 1hr and 20 minutes. Very average hotel but shelled out 300$ . Food was also average. You are paying for the location .
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Radhika,Thank you for your review and for staying with us during your Grand Canyon stay.Sincerely,Elena V.General Manager

8/10 Bien

yuxing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
only a 10-minute drive from the Grand Canyon entrance, nice breakfast. but the AC in the room was broken, although the maintenance team came to switch and fixed it in 10mins and it took quite some time to connect to the Internet, and the speed is not very fast. and the fridge not getting things cold in that room also.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear yuxing,We are pleased you had a wonderful stay and enjoyed breakfast. I'm glad we were able to fix your AC unit, however, I'm sorry we didn't explain that the fridge has a temperature control which would have made the fridge colder for you. Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

JESSICA

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Jessica,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We needed to extend our stay but ran into a problem as we had booked our hotel through a third party. The people at the front desk bent over backwards for us as the third party was unable to help. We extended our stay with the excellent help from the staff.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Charles,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

catherine

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location. Took a tour 1st day then drove in on our own the next day. Hotel staff was great and so was hotel breakfast.
Séjour de 3 nuits en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Catherine,We are pleased you had a Great stay and especially enjoyed our breakfast... I'm pleased that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

2/10 Horrible

Hyo Seon

Séjour de 1 nuit en avril 2024
Réponse de Elena le 16 mai 2024
Dear Hyo,Thank you for your review and for staying with us.Sincerely,Elena V.General Manager

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Elena le 29 avr. 2024
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Jean

Séjour de 1 nuit en avril 2024
Réponse de Elena le 15 mai 2024
Dear Jean,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Kenny, BROOKLYN

Les points forts : Équipements
Good, clean, friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Kenny,We are pleased you had a Great stay and especially enjoyed our clean rooms and our staff made your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Pam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hospitality staff are exceptional. Constantly asking if you need anything! Nice location and awesome breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Pam,We are pleased you had a Great stay and especially enjoyed our breakfast and our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Médiocre

Jeffrey

Voyage en famille, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was not very clean. Hotel was obviously priced for location but at >$400 a night it could have had less filth, bugs and mold.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Jeffrey,Thank you for sharing your experience with us, we did investigate your room with and the bugs were actually beetles native to our area. It is that time of year and we are located in a forest. I'm sorry that the beetles made your dimmed your stay with us. Once again, thank you for your review.Sincerely,Elena V.General Manager

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, personable/helpful employees, excellent breakfast...will return
Séjour de 2 nuits en avril 2024
Réponse de Elena le 25 avr. 2024
Dear John,We are pleased you had a Great stay! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Nicolas

Voyage en famille
Photos of the property looked terrific online , but in person very disappointing 😃
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Nicolas,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Sulimar

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente atención y limpieza
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Sulimar,We are pleased you had a Great stay and especially enjoyed our clean rooms, and our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Melissa,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Tim,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It got the job done. Long walk to the pool area, so we didn't use it. Breakfast and breakfast staff was excellent. Not many options in town but overpriced for what we got.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Anne,We are pleased you had a Great stay and especially enjoyed our breakfast, and our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Stephanie, Adrian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Super clean Breakfast was amazing
Séjour de 2 nuits en avril 2024
Réponse de Elena le 19 avr. 2024
Dear Stephanie,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Sarvesh

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
This hotel has excellent location. it’s very close to South entrance of Grand Canyon national park. Overall hotel is good. It’s old building so things look little dull. There were many good options for breakfast.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Sarvesh,We are pleased you had a Great stay and especially enjoyed our clean rooms. I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager