Avis sur The Langham, Gold Coast and Jewel Residences
The Langham, Gold Coast and Jewel Residences
38 Old Burleigh Road, Surfers Paradise, QLD
Avis
9,4
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de John O'Shea, General Manager le 22 mai 2024
Dear Elliot,Thank you for your glowing review! We're delighted to hear that you found our hotel to be the most beautiful you've ever stayed in. It's wonderful to know that you enjoyed our fantastic location and facilities. We hope to welcome you back for another memorable stay in the future!Yours sincerely,
10/10 Excellent
Nicole
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en mai 2024
Réponse de John O'Shea, General Manager le 22 mai 2024
Dear Nicole,Thank you for your wonderful review! We're thrilled to hear you had an amazing time and enjoyed our fantastic rooms with beautiful views. It's great to know that our location was convenient for you. We can't wait to welcome you back for another fantastic stay!Yours sincerely,
2/10 Horrible
Wissam
6 mai 2024
Wissam
Séjour de 3 nuits en mai 2024
Réponse de John O'Shea, General Manager le 9 mai 2024
Dear Wissam,Thank you for sharing your feedback regarding your recent stay at The Langham Gold Coast.We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take it seriously. We'll review our amenities and pricing to ensure they align with the expectations of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.Yours sincerely,
10/10 Excellent
Shanna
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shanna
Séjour de 1 nuit en mai 2024
Réponse de John O'Shea, General Manager le 9 mai 2024
Dear Shanna,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to deliver five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,
10/10 Excellent
Kin Nguyen and Thi Phuong Anh
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kin Nguyen and Thi Phuong Anh
Séjour de 2 nuits en avril 2024
Réponse de John O'Shea, General Manager le 9 mai 2024
Dear Kin,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to deliver five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,
8/10 Bien
shae
2 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
shae
Séjour de 1 nuit en mai 2024
Réponse de John O'Shea, General Manager le 9 mai 2024
Dear Shae,Thank you for taking the time to share your feedback with us following your recent stay at The Langham Gold Coast. While we are delighted to hear that you appreciated our stunning location, restaurant, gym, pool, rooms, and facilities, we sincerely apologize for the shortcomings you experienced during your visit.Please accept our sincerest apologies for the issues you encountered. We strive to provide exceptional service to all our guests, and it is disappointing to learn that we fell short of meeting your expectations on this occasion. Rest assured, your comments have been shared with our team, and we will take immediate steps to address any areas requiring improvement to ensure that this does not happen again in the future.Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Thank you for choosing The Langham Gold Coast, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Yours sincerely,
10/10 Excellent
patrick
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
patrick
Séjour de 5 nuits en avril 2024
Réponse de John O'Shea, General Manager le 29 avr. 2024
Dear Patrick,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast. We look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,
10/10 Excellent
Chrystal
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chrystal
Séjour de 7 nuits en avril 2024
10/10 Excellent
Alexander Reinhard
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander Reinhard
Séjour de 7 nuits en avril 2024
Réponse de John O'Shea, General Manager le 29 avr. 2024
Dear Mr. Reinhard,Thank you for sharing your feedback regarding your recent stay at The Langham Gold Coast. We're especially grateful for your kind words about our team members. Your compliments will be shared with our entire team, as they truly are the heart and soul of our hotel.Your satisfaction is our ultimate goal, and we're delighted that we could contribute to making your stay with us a memorable one.Thank you once again for choosing to stay with us and we can't wait to welcome you back for another fantastic experience in the future.Yours sincerely,
8/10 Bien
Iva
25 avr. 2024
Iva
Séjour de 2 nuits en mars 2024
10/10 Excellent
Daniela
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniela
Séjour de 2 nuits en avril 2024
Réponse de John O'Shea, General Manager le 23 avr. 2024
Dear Daniela,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay.It is wonderful to know that our hotel's location added to the overall convenience of your stay. we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,
10/10 Excellent
Leonard
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leonard
Séjour de 2 nuits en avril 2024
Réponse de John O'Shea, General Manager le 23 avr. 2024
Dear Leonard,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast. It is wonderful to know that our hotel's location with direct view to the Ocean added to the overall convenience of your stay.We look forward to the opportunity to welcome you back for another memorable stay.Yours sincerely,
4/10 Médiocre
Sam, Southbank
21 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sam
Séjour de 4 nuits en avril 2024
Réponse de John O'Shea, General Manager le 23 avr. 2024
Dear Sam,Thank you for taking the time to share your feedback with us. We genuinely value all feedback as it helps us to improve and provide a better experience for our guests.We're sorry to hear that your stay didn't meet your expectations in some areas. We understand your concerns regarding the pool design and the issues with wind tunnel effect. We are always looking for ways to enhance our facilities and will certainly take your comments into consideration.Rest assured, we take your feedback seriously, and I have shared your comments with the relevant departments to address the issues raised. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Yours sincerely,
10/10 Excellent
Farhad
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Farhad
Séjour de 5 nuits en avril 2024
Réponse de John O'Shea, General Manager le 24 avr. 2024
Dear Farhad,We are glad that you had such a positive experience with the beautiful apartment, amazing staff, and cleanliness. It's always a good sign when guests are already thinking about their next trip. Thank you for sharing your feedback, and we look forward to welcoming you back for your next stay! Yours sincerely,
8/10 Bien
Rebecca
Voyage en famille avec de jeunes enfants
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 4 nuits en avril 2024
Réponse de John O'Shea, General Manager le 24 avr. 2024
Dear Rebecca,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.It's great to hear that you were upgraded to an ocean view room and that you had a fabulous experience with the staff. We appreciate your understanding and patience, and we're delighted that the team was able to make your stay enjoyable. Thank you for your positive feedback, and we hope to welcome you back soon for another wonderful stay!Yours sincerely,
10/10 Excellent
Ashley
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 2 nuits en avril 2024
Réponse de John O'Shea, General Manager le 24 avr. 2024
Dear Ashley,We're thrilled to hear that you had a lovely stay and experienced amazing service at our hotel. Your feedback on the outdoor pool is valuable, and we appreciate your suggestion for adding an adults-only pool. We understand that it can get busy, especially during peak times, and we'll definitely consider your recommendation as we continually strive to enhance our guests' experiences. Thank you for the 10/10 rating, and we look forward to welcoming you back for another fantastic stay soon!Yours sincerely,
10/10 Excellent
Richard
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Richard
Séjour de 2 nuits en mars 2024
Réponse de John O'Shea, General Manager le 17 avr. 2024
Dear Richard,Thank you for taking the time to share your thoughts on your recent stay. We are delighted to hear that you found our location and amenities to be amazing – your satisfaction is our top priority. Once again thank you for choosing The Langham, Gold Coast, and we can't wait to welcome you back in the future.Yours sincerely,
2/10 Horrible
christine
Voyage en famille
14 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christine
Séjour de 4 nuits en avril 2024
Réponse de John O'Shea, General Manager le 15 avr. 2024
Dear Christne,Thank you for sharing your feedback regarding your recent stay at The Langham Gold Coast. I apologize for the inconvenience with the day card and the lack of available sun lounges at the pool. It's disappointing to hear that the balcony in your suite was not as expected and that the pool area was affected by noise from the conference.Additionally, the unexpected TV issue, lift malfunction, and problems with the pool gates and balcony are concerning. We take these matters seriously, and I assure you that I will share your feedback with our team to address these issues and prevent similar occurrences in the future.I understand your disappointment, and I apologize that we did not meet your expectations on this occasion. We appreciate your feedback as it helps us to improve and provide a better experience for our guests.We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Yours sincerely,
10/10 Excellent
Dean de
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dean de
Séjour de 4 nuits en avril 2024
Réponse de John O'Shea, General Manager le 15 avr. 2024
Dear Dean de,Thank you for sharing your feedback regarding your recent stay at The Langham Gold Coast. We're delighted to hear that you took full advantage of our facilities and services, from our pool and spa to our room service. It's wonderful that you appreciated the beautiful views from your room, and that our suite met all your needs for an extended stay.Our team works hard to provide a professional and friendly service, and it's always rewarding to hear when our guests feel relaxed and well taken care of. Thank you for recommending us, and we look forward to welcoming you back for another exceptional experience soon!Yours sincerely,
10/10 Excellent
Rachael
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachael
Séjour de 1 nuit en avril 2024
Réponse de John O'Shea, General Manager le 11 avr. 2024
Dear Rachael,Thank you for sharing your experience! We're delighted to hear that you enjoyed the beautiful environment of our hotel and found our staff to be warm and courteous. It's fantastic that you loved our breakfast options, especially the fresh and healthy choices available.We're glad that you found our spa facilities to be top-notch, and we're thrilled that you appreciated the priceless view that accompanies them. Whether for couples or families seeking a luxurious holiday, we aim to provide an unforgettable experience for all our guests.Thank you for choosing to stay with us, and we hope to welcome you back for another perfect stay in the future. Yours sincerely,
10/10 Excellent
Tharusha Deminda
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tharusha Deminda
Séjour de 4 nuits en avril 2024
10/10 Excellent
Elsa
5 avr. 2024
Elsa
Séjour de 1 nuit en avril 2024
10/10 Excellent
XiaoRan, Gold Coast
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
XiaoRan
Séjour de 1 nuit en avril 2024
10/10 Excellent
Paul
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en mars 2024
Réponse de John O'Shea, General Manager le 5 avr. 2024
Dear Paul,Thank you for your compliment! We're thrilled to hear that you found our property beautiful. We take great pride in providing a visually appealing and welcoming environment for our guests. We look forward to welcoming you back to our Hotel in the future!Yours sincerely,
10/10 Excellent
Craig
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Craig
Séjour de 3 nuits en mars 2024
Réponse de John O'Shea, General Manager le 5 avr. 2024
Dear Craig,Thank you for your kind words! We're delighted to hear that you found our hotel to be a true 5-star experience, both in service and amenities. Providing exceptional service and top-notch amenities is what we strive for, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Yours sincerely,
10/10 Excellent
harry
Voyage en famille avec de jeunes enfants, Voyage d’affaires
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
harry
Séjour de 4 nuits en mars 2024
Réponse de John O'Shea, General Manager le 5 avr. 2024
Dear Harry,We're delighted to hear that you found our property to be new and modern! Providing a contemporary and comfortable environment for our guests is always a top priority for us. We appreciate your feedback and hope to welcome you back soon!Yours sincerely,
8/10 Bien
Claudia
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claudia
Séjour de 2 nuits en mars 2024
10/10 Excellent
David
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 4 nuits en mars 2024
Réponse de John O'Shea, General Manager le 22 mars 2024
Dear David,Thank you for choosing to stay at The Langham, Gold Coast and for sharing your feedback with us. However, we sincerely apologize for the oversight regarding the missed room make-up during your stay. Rest assured; we have addressed this issue with our housekeeping team to prevent such occurrences in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.Yours sincerely,
10/10 Excellent
Jason
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en février 2024
Réponse de John O'Shea, General Manager le 17 avr. 2024
Dear Jason,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at The Langham Gold Coast and that you found our resort to be the perfect destination for luxury and relaxation.It's great to know that you appreciated our attentive service, stunning views, and beautiful pools. We're also pleased to hear that you found our location convenient for exploring Broadbeach and Surfers Paradise. Whether guests choose to explore the nearby attractions or simply relax and enjoy our resort, we aim to provide an unforgettable experience.We look forward to welcoming you back for another enjoyable stay. Yours sincerely,
8/10 Bien
Rebecca, Melbourne
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en février 2024
Réponse de John O'Shea, General Manager le 19 févr. 2024
Dear Rebecca,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,
8/10 Bien
Hellen
18 févr. 2024
Hellen
Séjour de 2 nuits en février 2024
10/10 Excellent
Jody
Voyage en couple
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jody
Séjour de 2 nuits en février 2024
Réponse de John O'Shea, General Manager le 19 févr. 2024
Dear Jody,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,
8/10 Bien
Emily
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emily
Séjour de 3 nuits en février 2024
Réponse de John O'Shea, General Manager le 19 févr. 2024
Dear Emily,Thank you for sharing your feedback regarding your recent stay at The Langham, Gold Coast. We appreciate your kind words about the hotel and are pleased to hear that you enjoyed the magnesium pool.However, we also take note of your comments about the bar food at the pool and the kitchen equipment. Your feedback is valuable, and we apologize for any inconvenience you experienced. Rest assured that your comments will be shared with our team, and we will review the offerings to ensure they meet the expectations of our guests. Additionally, we will assess the kitchen equipment situation and make improvements as necessary.Once again, thank you for sharing your thoughts. We value your patronage, and we hope to have the opportunity to welcome you back in the future, providing an improved and truly exceptional experience.Yours sincerely,
10/10 Excellent
Angela Nunzia
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastico
Angela Nunzia
Séjour de 2 nuits en février 2024
Réponse de John O'Shea, General Manager le 15 févr. 2024
Dear Ms. Nunzia,Thank you so much for your incredibly kind words! Our team works hard to provide a memorable stay, and your kind words are truly appreciated. We look forward to the opportunity to welcome you back for another memorable stay.Yours sincerely,
10/10 Excellent
Mark
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mark
Séjour de 4 nuits en février 2024
Réponse de John O'Shea, General Manager le 15 févr. 2024
Dear Mark,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,
8/10 Bien
Marcelo
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marcelo
Séjour de 4 nuits en février 2024
10/10 Excellent
Matt
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matt
Séjour de 2 nuits en février 2024
Réponse de John O'Shea General Manager le 15 févr. 2024
Dear Matt,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,
8/10 Bien
Chantel
7 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Chantel
Séjour de 3 nuits en janvier 2024
10/10 Excellent
anthony
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
anthony
Séjour de 2 nuits en février 2024
Réponse de John O'Shea, General Manager le 7 févr. 2024
Dear Anthony,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.We look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,
10/10 Excellent
Nicki
5 févr. 2024
Nicki
Séjour de 2 nuits en février 2024
10/10 Excellent
Nathan
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Michael
Voyage en groupe
1 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en janvier 2024
Réponse de John O'Shea, General Manager le 5 févr. 2024
Dear Michael,Thank you for sharing your feedback with us! We are delighted to learn that overall, your experience with us was positive. Your satisfaction is our priority, and your comments help us continually improve our services.We look forward to the opportunity to welcome you back for another memorable stay.Yours sincerely,
10/10 Excellent
Malin
29 janv. 2024
Malin
Séjour de 3 nuits en janvier 2024
10/10 Excellent
brenton
Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
brenton
Séjour de 3 nuits en janvier 2024
Réponse de John O'Shea, General Manager le 30 janv. 2024
Dear Brenton,Thank you for taking the time to share your positive feedback about your recent stay at The Langham Gold Coast. We are delighted to hear that you found our property lovely, well-located, and enjoyed the dining options as well as the facilities.Creating a delightful and memorable experience for our guests is our utmost priority, and your kind words are truly encouraging. We look forward to the opportunity to welcome you back for another memorable visit. Yours sincerely,
10/10 Excellent
Veronika
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veronika
Séjour de 3 nuits en janvier 2024
Réponse de John O'Shea, General Manager le 30 janv. 2024
Dear VeronikaWe are sincerely grateful for your incredibly positive review of your recent stay at The Langham Gold Coast. It's heartwarming to learn that from the moment you stepped into the hotel, you felt welcomed by our kind staff and that the atmosphere, styling, and ambiance hit all your senses. Creating a memorable and inviting experience is what we strive for, and your words affirm that we achieved that during your stay.Your appreciation for the elegant styling, soft calming music, and the delightful fragrance that greets you is truly touching. We're thrilled that you found our pool and amenities stunning and of high quality. Knowing that you had a perfect stay warms our hearts, and we look forward to the pleasure of welcoming you back in the future.Yours sincerely,
10/10 Excellent
Jerome
Voyage en famille
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerome
Séjour de 2 nuits en janvier 2024
Réponse de John O'Shea, General Manager le 30 janv. 2024
Dear Jerome,Thank you for taking the time to share your feedback on your recent stay at The Langham Gold Coast.We are delighted to hear that you found our property beautiful and that everything, from the rooms to the lobby, was spotless. Maintaining a high standard of cleanliness is a top priority for us, and your acknowledgment is truly rewarding.We're thrilled that you enjoyed the wonderful amenities we offer. Creating a comfortable and enjoyable experience for our guests is our goal, and it's heartening to know that we succeeded during your stay.Your feedback regarding the pool and the Sunny 26 restaurant is valuable, and we appreciate you bringing it to our attention. We constantly strive to enhance our offerings, and your insights contribute to that effort.We look forward to the opportunity to welcome you back and provide you with an even more exceptional experience.Yours sincerely,
10/10 Excellent
elizabeth
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
elizabeth
Séjour de 1 nuit en janvier 2024
Réponse de John O'Shea, General Manager le 30 janv. 2024
Dear Elizabeth,Your satisfaction is our greatest reward, and we are thrilled to hear that the service you received was exceptional. Providing a memorable and delightful experience for our guests is at the core of what we do and knowing that we succeeded in this regard is truly rewarding.Once again, thank you for choosing The Langham Gold Coast, and look forward to the opportunity to host you again in the future.Yours sincerely,
10/10 Excellent
Kirsty
22 janv. 2024
Kirsty
Séjour de 1 nuit en janvier 2024
10/10 Excellent
christine
Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christine
Séjour de 2 nuits en janvier 2024
Réponse de John O'Shea, General Manager le 24 janv. 2024
Dear christine,We are thrilled to hear that you had a wonderful stay and appreciate you taking the time to share your positive impressions.It's delightful to learn that you found our property wonderful with an elegant ambiance. Creating a relaxing and luxurious atmosphere is one of our top priorities, and we are pleased that it contributed to your overall experience.Your positive comments about the Akoya Seafood Buffet are particularly rewarding. We take pride in offering a diverse and delightful dining experience, and it's gratifying to know that it exceeded your expectations.We look forward to the opportunity to welcome you back for another memorable stay.Yours sincerely,
10/10 Excellent
Shane
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shane
Séjour de 3 nuits en janvier 2024