4/10 Médiocre
Ryan
Voyage en famille
29 oct. 2025
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dislikes:
- Staff at key pickup were not very welcoming or friendly. Gold Coast Luxury Resorts' communication before, during and after my stay has been terrible.
- Parking instructions were lacking and confusing, especially if you hadn't used Soul Peppers before.
- New road closure outside Soul Peppers meant going the long way around. More congestion than I remember previously.
- Outdoor pool area advertised as part of hotel facilities was closed for scheduled maintenance during my entire stay.
- The room was not clean. Used dirty cup found under a bed. A sock in the dryer. Mould-like grimy silicone on the shower glass door. Light switches scratched & dirty. Fridge shelves dirty. Toilet hinges in the bathroom were green/grimy and filfthy. Fluff and dirt on bedroom carpets. Staining om back of couch. Large yellow stain on master bedroom carpet.
- Ensuite spa jets did not work. Bathroom toilet roll holder in an inaccessible position behind the toilet.
- 2 lounge room sofas were small and very uncomfortable.
- Advertised with the option of 3 king beds but was told unable. King bed in 2nd bedroom was not a genuine king but two king singles. Bed linen felt cheap and plastic like. Pillow covers slipped off as they were too big for the pillow size.
- Generally, the apartment felt tired and needed a refresh. Several wall pictures broken or damaged, etc.
Likes:
- Great view.
- Great location.
- Tidy & spacious apartment.
- Access to gym, indoor sauna.
Ryan
Séjour de 4 nuits en octobre 2025
