Penthouse Supérieur, 4 chambres, baignoire, vue océan | Vue de la chambre

Avis sur Q1 Resort & Spa

4.5 out of 5
Q1 Resort & Spa
9 Hamilton Avenue, Surfers Paradise, QLD

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 2274 avis sur 4030." "
Note des voyageurs de 8 (Bien), d’après 1165 avis sur 4030." "
Note des voyageurs de 6 (Satisfaisant), d’après 375 avis sur 4030." "
Note des voyageurs de 4 (Médiocre), d’après 126 avis sur 4030." "
Note des voyageurs de 2 (Horrible), d’après 90 avis sur 4030." "

8,8/10

Propreté

8,4/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Christophe

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de da le 7 déc. 2023
Dear Christophe,Thank you for your stellar 5-star review! We're thrilled to know you enjoyed your experience at Q1 Resort and Spa. Delivering exceptional service and creating memorable stays is our priority. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another outstanding visit.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

4/10 Médiocre

josee, montreal

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Set up of the room bizarre like double horizontal blinds. The floors unwashed, dishwashing machine don’t wash…
Séjour de 4 nuits en mars 2023
Réponse de DM - Steve le 19 mars 2023
I think you may be confused about the blinds as the first blind is a blackout blind that blocks all sunlight and the second blind is a shear blind that dulls the sunshine but still allows light into the room. The floors are always thoroughly scrubbed before any check-in but next time if you are unhappy please let the Manager know and they will fix any problem should you find one. Also the dishwashers do work well but they may be slightly smaller then normal so its important not to overload them. Hopefully your next visit will let us show you just how much we care about the guests experience.

8/10 Bien

KAREN

Les points forts : Confort de la chambre
Séjour de 6 nuits en octobre 2022

8/10 Bien

PRISCA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel, proche de la plage , personnel accueillant , belle piscine , propre moderne Très belle vue de la Sky Tower, par contre le buffet Petit déjeuner moyen
Séjour de 2 nuits en janvier 2020
Réponse de Jennifer Maher Senior Duty Manager le 4 févr. 2020
Thank you for the great review. It was our pleasure to host you and we look forward to your next stay. Warm wishes, Jennifer Maher Senior Duty Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toujours très satisfaisant
Il ne s’agit pas de notre 1er séjour à la Q1 et à chaque nous avons été satisfaits de notre séjour. La qualité des services et du logement sont constants. Nous y retournons toujours avec plaisir.
Séjour de 2 nuits en novembre 2019
Réponse de Jennifer Maher Senior Duty Manager le 15 nov. 2019
Thank you for the stunning review! We are always so happy to see return guests and we cant wait for your next visit! Kind Regards, Jennifer Maher Senior Duty Manager Q1 Resort & Spa

10/10 Excellent

Aurore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agreable
Nous avons commencé par profiter de l hotel en faisant massage en duo dans le spa. Magique, relaxant, on recommande fortement. L'appartement dans lequel nous avons séjourné etait très grand, et comprenait un bain a remous et une douche ainsi qu'un lave linge et seche linge que nous avons utilise. Le salon etait egalement tres agréable, spacieux avec un tapis bien epais, idéal pour faire une seance de fitness ! L'hotel se situe en centre ville, a proximité d'une plage, donc nous avons visité a pieds. Le parking est egalement pratique : des places sont allouees a l'hotel (il existe des residents permanents dans la tour), tout a été bien expliqué par la receptionniste lors du check in. Le seul inconvenient de la chambre est que nous avions la lumiere du soleil qui nous reveillait le matin (pas de stores suffisants). On recommande donc fortement cet hotel si vous etes de passage a surfers paradise.
Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Gaelle

Les points forts : Propreté et personnel et service
OK
L’emplacement est super, proche de toutes les attractions et activités. Ce que j’ai moins aimé : l’appartement est intégralement vitré avec impossibilité d’ouvrir une fenêtre ni d’avoir une terrasse ouverte pour prendre les repas. La décoration est froide et quelconque et certains aménagements se détériorent (2 affiches dans notre logement collées sur du matériel à réparer, c’est dommage). Contents d’avoir eu un bon tarif, pas sûr qu’on y retourne.
Séjour de 3 nuits en juillet 2019
Réponse de Jennifer Maher Senior Duty Manager le 24 juil. 2019
Thank you for sharing your feedback with us . We look forward to welcoming you again soon. Kind Regards, Jennifer Maher Senior Duty Manager Q1 Resort & Spa

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Établissement très bien situé. Appartement propre , confortable et spacieux même s’il nous a manqué un ou deux ustensiles de cuisine.La baignoire spa très appréciable. Très belle vue, nous reviendrons avec plaisir.
Séjour de 5 nuits en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
J’ai passé seulement quelques jours à cet hôtel. L’appartement est grand et très propre. Les ustensiles et outils de cuisson sont très limités si vous voulez cuisinez. J’étais situé au 13 ieme étage avec la vue sur le tram. Ce n’était pas trop bruyant. La seule chose c’est qu’il n’y a pas de rideaux opactes donc pour ceux qui ont de la difficulté à dormir avec la lumière du jour pensez-y et ce sont des fenêtres pleine grandeur partout dans l’appartement. C’est seulement des toiles pour le soleil non opactes. Sinon j’ai apprécié cet hôtel. Il y a un petit gym avec quelques appareils musculaires et de cardio . Piscine exterieur et interieur ainsi qu’un spa. L’hôtel est à un coin de rue de la plage et à 5 min de marche de cavill street. C’est bien d’être un petit peu éloigné des bars et restaurants car malgré la hauteur des étages nous entendons dans l’appartement ce qui se passe à l’extérieur. Wi-fi gratuit dans la chambre, laveuse/sécheuse avec quelques sachets de savon fourni, air climatisé centrale fonctionne bien . Il y a le bistro du skypoint qui se trouve à être au 77ieme etage du Q1. J’y suis allée pour le lunch . La vue est magnifique sur la côte et la ville.
Séjour de 3 nuits en février 2019
Réponse de Gina le 12 févr. 2019
Chers clients, Merci pour votre revue et recommendations. Nous somme heureux de lire que vous avez passe un agreable sejour mais voulons nous excuser pour le probleme de rideaux. Nous esperons vous revoir bientot. Gina S Senior Duty Manager

10/10 Excellent

FREDERIC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé, appartement vaste.
Séjour de 5 nuits en octobre 2018
Réponse de Gina le 30 oct. 2018
Cher Frederic, Merci pour votre revue et pour votre note de 5*. Nous esperons vous revoir tres rapidement. Cordialement. Gina Santangelo Senior Duty Manager Q1 Resort & Spa

10/10 Excellent

Joël

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional!!
10 days on holiday with my family. Great location, ocean view, great amenities in the complex. Everything perfect. Just one thing, free wi-fi yes, but limited in capacity per day, but it covers the regular needs. I definitely recommends this hotel.
Séjour de 4 nuits en août 2018
Réponse de Senior Duty Manager le 12 août 2018
Thank you Joel , for the wonderful feedback about your experience. We are absolutely thrilled to read that you had and amazing time with us and were pleased with the resort facilities. Thank you for choosing to stay with us. We look forward to welcoming you again and the opportunity of extending our warm hospitality. Warm Regards, Jennifer M Senior Duty Manager

10/10 Excellent

Jean Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Splendide vue
Bel appartement très grand et très lumineux au 73eme étage; une vue à couper le souffle. A proximité immédiate de la plage et de la vie animée de Surfer Paradise.
Séjour de 8 nuits en mai 2018
Réponse de Gina le 10 juin 2018
Cher Jean Michel. Merci pour votre revue. Nous sommes tres heureux de lire que vous avez passe un agreable sejour et esperons vous revoir rapidement sur la Gold Coast. Cordialement. Gina Santangelo Senior Duty Manager Q1 Resort & Spa

10/10 Excellent

yael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sejour shopping. Q1 idealement place. pres dune station tram.
Séjour de 9 nuits en décembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

vero, marseille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vue ocean spectaculaire
La vue sur l ocean est spectaculaire (43eme étage). Les chambres (appartement 2 chambres) sont immenses et modernes. Le personnel de réception a été super : impression gratuite de voucher, appel pour nous pour payer les péages des autoroutes de brisbane. La situation géographique est idéale à 2 pas des commerces et de la plage. Seul regret, le wifi en supplément 35 € pour 3 jours. Le petit déjeuner au 77eme étage à prix préférentiel (19 € adulte) vaut le coup pour la vue. Hotel génial à recommander !

8/10 Bien

Coulson, Nouméa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grand
Super grand appartement 3 chambres, bien situé !!!

6/10 Satisfaisant

sbouby

Trop cher pour .......
A 24 000xpf la nuit, on s'attend à quelque chose d'exceptionnel! la plaque de cuisson, le sèche linge et le micro-onde HS. Vue sur mer avec des vitres sales, pas du tout le même charme. A côté de ça les piscine sont exceptionnelles, la superficie de l'apt est immense. Le Q1 est un symbole sur Surfers de part sa conception et son architecture mais ça s'arrête là.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Q1parfais
Bonne situation qualite du service et de la chambre . Seul le lit avail un contort moyen.

6/10 Satisfaisant

Katia

Les points faibles : Propreté
Pratiquement,pas de vaisselle
Pratiquement,pas de vaisselle à disposition dans l'appart.A notre arrivée,à 12h,la chambre n'était pas propre.Il nous a fallu revenir 1heure plus tard!Et pour quel résultat:canapés dégoutants,moquette sale,et une seule casserole,mais dont le manche sentait l'urine à plein nez!Pas de bouchon dans la baignoire et une absence totale de pression dans la robinetterie!Le mobilier était très abimé pour une construction qui date de 5 à 6ans.

10/10 Excellent

marie, FRANCE Pas de calais

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
parfait
Hôtel magnifique, chambre superbe et très spacieuse, vue sur océan et piscine proche de la vie commerçante. situation idéale. seul bémol:impossible d'avoir la chambre avant 14H et départ impératif à 10h sinon toutes les 10mm appel de la réception

10/10 Excellent

Anonymous

Les points forts : Propreté et personnel et service
Hôtel très bien situé, les équipements
Hôtel très bien situé, les équipements proposés très bons. Situé au 37è notre appartement offfrait une vue superbe sur la mer et sur la rivière.

10/10 Excellent

Matt

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de da le 29 mai 2024
Dear Matt,Thank you for your 5 out of 5 rating of Q1 Resort and Spa. We are thrilled to hear that your experience was exceptional. Our team strives to provide outstanding service and memorable stays for all our guests, and it's rewarding to know we succeeded during your visit. Your feedback is invaluable and motivates us to continue maintaining high standards. We look forward to welcoming you back on your next trip.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Richard

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de da le 29 mai 2024
Dear Richard,Thank you for your 5 out of 5 rating of Q1 Resort and Spa. We are thrilled to hear that your experience was exceptional. Our team strives to provide outstanding service and memorable stays for all our guests, and it's rewarding to know we succeeded during your visit. Your feedback is invaluable and motivates us to continue maintaining high standards. We look forward to welcoming you back on your next trip.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

warren

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great place to stay, the only thing the missus found wrong was no power points in the bathroom
Séjour de 7 nuits en mai 2024
Réponse de da le 29 mai 2024
Dear Warren,Thank you for taking the time to share your feedback about your recent stay at Q1 Resort and Spa. We are delighted to hear that you had an enjoyable stay with us.We appreciate your comments regarding the power points in the bathroom. Your input is invaluable, and we will review this matter with our maintenance team to explore possible improvements. Providing our guests with a comfortable and convenient experience is our top priority.We look forward to welcoming you and your wife back to Q1 Resort and Spa in the future. Should you have any further suggestions or require assistance during your next visit, please do not hesitate to contact us directly.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

Magdalena

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Views and size of appartment
Séjour de 2 nuits en mai 2024
Réponse de da le 29 mai 2024
Dear Magdalena,Thank you for taking the time to share your feedback regarding your recent stay at Q1 Resort and Spa. We appreciate your comments and are pleased to hear about your experience with our apartment. Your insights are invaluable to us as we strive to continually improve our services and facilities.Should you have any further suggestions or require assistance with future reservations, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Damian

Les points forts : Propreté
Séjour de 9 nuits en mai 2024
Réponse de da le 29 mai 2024
Dear Damian,Thank you for your 5 out of 5 rating of Q1 Resort and Spa. We are thrilled to hear that your experience was exceptional. Our team strives to provide outstanding service and memorable stays for all our guests, and it's rewarding to know we succeeded during your visit. Your feedback is invaluable and motivates us to continue maintaining high standards. We look forward to welcoming you back on your next trip.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

Paul, Kedron

Voyage en couple
Outdated for the price you pay and no climate control operation
Séjour de 3 nuits en mai 2024
Réponse de da le 24 mai 2024
Dear Paul,Thank you for sharing your feedback regarding your recent stay at Q1 Resort and Spa. We sincerely apologize for not meeting your expectations, particularly concerning the value for your money and the issues with climate control.Please be assured that we take your comments seriously and are committed to addressing these concerns. Our goal is to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us improve.We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

Dan

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed here 4 nights in May 2024. It was overall a good experience. But the building it almost 20 yr old and showing signs of aging. The gym facilities were original and all rusty. Longboards restaurant is outrageously expensive. It’s $36 p person to go up to the top which is pretty rich considering we are staying at the building.
Séjour de 4 nuits en mai 2024
Réponse de da le 24 mai 2024
Dear Dan,Thank you for sharing your feedback following your recent stay with us at Q1 Resort and Spa. We are pleased to hear that your overall experience was positive.We acknowledge your concerns regarding the age of the building and the condition of the gym facilities. Please rest assured that we are committed to maintaining and upgrading our amenities and have plans for future improvements.We appreciate your feedback on the pricing at Long boards restaurant and the observation deck. Your comments are valuable and will be considered as we continually strive to enhance our guests' experience.Thank you once again for your review. We hope to welcome you back in the future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Anri

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
家族4人ですごくゆっくり広々と過ごせました! 景色も最高! また是非利用したいです!
Séjour de 3 nuits en avril 2024
Réponse de da le 22 mai 2024
Dear Anri,Thank you for sharing your positive experience at Q1 Resort and Spa! We're delighted to hear that your family had a relaxing and spacious stay, and that you enjoyed the beautiful scenery. It’s wonderful to know that you found our accommodations and surroundings to your liking.We truly appreciate your kind words and are thrilled that you would like to return. Providing a memorable and comfortable stay for our guests is our top priority, and your feedback motivates us to continue delivering excellent service.We look forward to welcoming you and your family back to Q1 Resort and Spa in the near future!Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Yen Ling

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice and spacious apartment. There is dinning, living room and balcony area. There are dryer and washing machine as well. Nice view and it is short walking distance to the beach. Daily cleaning service provided. Car parking is easy. Some area to touch up such as shower holder fall off and kitchen light to be changed but just give a ring and their handyman will come and fix it. Overall it is a Comfortable stay. Highly recommended.
Réponse de da le 22 mai 2024
Dear Yen Ling,Thank you for your wonderful review of your stay at Q1 Resort and Spa. We're delighted to hear that you enjoyed the spacious apartment, as well as the convenient amenities. It's great to know you appreciated the beautiful view and the proximity to the beach, along with our daily cleaning service and easy car parking.We apologize for the minor issues you encountered with the shower holder and kitchen light. We're pleased our maintainance team could promptly assist. Your feedback is invaluable, and we’ll address these areas to ensure an even better experience in the future.We’re thrilled you had a comfortable stay and appreciate your high recommendation. We look forward to welcoming you back soon.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Alexandra

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de da le 22 mai 2024
Dear Alexandra,Thank you for your glowing 5 out of 5 review of Q1 Resort and Spa! We are thrilled to hear that your stay with us was exceptional. Our team is dedicated to providing a memorable experience for each guest, and your kind words affirm our efforts.We hope you enjoyed all the amenities and that our service exceeded your expectations. It’s wonderful to know that you left with such a positive impression. We look forward to welcoming you back for another outstanding stay in the future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Heather

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We really enjoyed our stay. Our apartment had a wonderful view, and was spacious and clean. Though it could do with a few more cooking implements such as a frying for longer stays. All communications with Q1 staff were efficient and friendly. We really appreciated being given a visitor’s pass on the day we checked out so we could leave our car in the car park and continue to enjoy the facilities.
Séjour de 3 nuits en mai 2024
Réponse de da le 18 mai 2024
Dear Heather,Thank you for sharing your positive experience at Q1 Resort and Spa. We are delighted to hear that you enjoyed the wonderful view, spaciousness, and cleanliness of your apartment. Your feedback about adding more cooking implements, such as a frying pan, is appreciated and will be considered to enhance the comfort of our long-stay guests.We are pleased that our team provided efficient and friendly communication, and that you found the visitor’s pass useful on your checkout day, allowing you to enjoy our facilities a bit longer.We look forward to welcoming you back to Q1 Resort and Spa in the future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Dale

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de da le 18 mai 2024
Dear Dale,Thank you for your outstanding 5 out of 5 review! We are thrilled to hear that you had an exceptional experience at Q1 Resort and Spa. Our team strives to provide top-notch service and create memorable stays for all our guests, so your positive feedback is truly appreciated.We are delighted that you enjoyed your time with us and hope to welcome you back in the near future. If there is anything we can do to make your next visit even more special, please do not hesitate to let us know.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The ocean view was spectacular. Toilet not flushing properly.
Séjour de 3 nuits en mai 2024
Réponse de da le 15 mai 2024
Dear Christopher,Thank you for taking the time to share your feedback regarding your recent stay at Q1 Resort and Spa. We are delighted to hear that you enjoyed the spectacular ocean view during your visit.We apologize for any inconvenience you experienced with the toilet not flushing properly. Please rest assured that we take such matters seriously, and our maintenance team has been notified to address this issue promptly.We strive to provide a seamless and enjoyable experience for all our guests, and we regret that we fell short of this during your stay. Your feedback is invaluable to us as we continuously work to improve our services.We hope to have the opportunity to welcome you back in the future and exceed your expectations.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Guy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The apartment was very clean with lots of space
Séjour de 3 nuits en mai 2024
Réponse de da le 18 mai 2024
Dear Guy,Thank you for sharing your positive feedback about your recent stay at Q1 Resort and Spa. We are delighted to hear that you found the apartment very clean and spacious. Our team takes great pride in maintaining a high standard of cleanliness and providing ample space for our guests to enjoy a comfortable stay.We strive to create a welcoming and relaxing environment for all our guests, and your comments affirm that we are meeting our goals. We truly appreciate your kind words and look forward to welcoming you back to Q1 Resort and Spa in the near future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

Robert

Les points forts : Propreté
Séjour de 7 nuits en mai 2024
Réponse de da le 15 mai 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your recent stay at Q1 Resort and Spa. We appreciate your rating of 4 out of 5, and we're thrilled to hear that you enjoyed your experience with us.At Q1, we strive to provide exceptional service and ensure that our guests have a memorable stay. Your positive rating serves as encouragement for our team to continue delivering excellent service and exceeding expectations.If there's anything specific you loved about your stay or any areas where we can improve, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another wonderful experience.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

Kate

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The views from the spa at the apartment was great. Spacious lounge and sunroom that Kids loved the most
Séjour de 2 nuits en mai 2024
Réponse de da le 15 mai 2024
Dear Kate,Thank you for taking the time to share your experience at Q1 Resort and Spa. We are thrilled to hear that you enjoyed the breathtaking views from our spa, as well as the spacious lounge and sunroom. Providing a comfortable and enjoyable environment for our guests, including families, is our top priority. We're delighted that the kids particularly loved their time here.At Q1 Resort and Spa, we continuously strive to deliver exceptional service and amenities to enhance your stay. Your positive feedback motivates us to maintain our standards of excellence.We appreciate your patronage and hope to welcome you back for another memorable stay in the near future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Jennifer

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good location
Séjour de 2 nuits en mai 2024
Réponse de da le 15 mai 2024
Dear Jennifer,Thank you for taking the time to share your feedback regarding your recent stay at Q1 Resort and Spa. We are delighted to hear that you found our location to be satisfactory.At Q1, we strive to provide our guests with an exceptional experience, and we understand that our prime location is a key component of this. Situated in the heart of Surfers Paradise, our resort offers convenient access to the area's renowned attractions, stunning beaches, and vibrant nightlife.Your satisfaction is our top priority, and we are thrilled that our location contributed positively to your stay. We appreciate your kind words and hope to welcome you back to Q1 Resort and Spa in the near future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

JIU

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
ゴールドコースト滞在時に大人2人子供2人で4泊しました。ベッドルームが2つあり、キッチン、洗濯機、乾燥機もついていて、とても便利でした。 円安なので、スーパーやフィッシュマーケットで買ったお肉やお魚、野菜など調理できて節約できました。 プールも毎日利用しました。 歩いていける距離にスーパーはありますし、海も歩いてすぐ、駅も近いので、ショッピングモールに行くのにもとても便利でした。 トースターの調子が悪かった時の交換も素早くしてくれましたし、ブレーカーが落ちてしまった時の対応も早くて助かりました。 フロントの日本の女性の方がいつも感じよく対応してくれました。 またゴールドコーストに行く機会があれば、利用したいホテルです。
Séjour de 2 nuits en mai 2024
Réponse de da le 15 mai 2024
Dear Jiu,Thank you for sharing your experience with us at Q1 Resort and Spa. We are delighted to hear that you enjoyed your four-night stay with us, and that our two-bedroom accommodation, fully equipped kitchen, and laundry facilities met your needs perfectly. It's wonderful to know that our pool and convenient location enhanced your overall experience, allowing for easy access to local amenities and attractions.We appreciate your kind words regarding our prompt maintenance service and helpful staff, especially our Yumi at the front desk. Your feedback motivates us to continue delivering exceptional service to all our guests.We look forward to welcoming you back on your next visit to the Gold Coast.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

Vinay

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property is getting out dated. The indoor pool was ok. Outdoor pool too cold. The spa was too small.
Séjour de 3 nuits en avril 2024
Réponse de da le 8 mai 2024
Dear Vinay,Thank you for taking the time to share your feedback with us. We appreciate your perspective and apologize for any inconvenience you experienced during your stay at Q1 Resort and Spa.Ensuring our guests' comfort and satisfaction is our top priority, and we regret that your experience did not meet your expectations. Please rest assured that we take your comments seriously and will review them with our team to identify areas for improvement.We continuously strive to enhance our facilities and services to provide a memorable experience for all our guests. Your feedback serves as valuable insight as we work towards maintaining the highest standards.We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

soheila

Séjour de 2 nuits en mai 2024
Réponse de da le 29 mai 2024
Dear Soheila,Thank you for sharing your review of your stay at Q1 Resort and Spa. We are delighted to hear that you had an enjoyable experience with us. Our team strives to provide exceptional service and amenities, and your feedback is invaluable in helping us maintain high standards.If there are specific areas where we could improve to make your next stay a five-star experience, we would love to hear your suggestions. Your satisfaction is our top priority, and we are committed to enhancing our services based on guest feedback.We look forward to welcoming you back to Q1 Resort and Spa in the near future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

JIU

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de da le 8 mai 2024
Dear Jiu,Thank you for taking the time to share your feedback! We are thrilled to hear that you had a 5 out of 5 experience during your stay at Q1 Resort and Spa. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and we are delighted to have met your expectations.Your positive review serves as great encouragement for our team to continue delivering outstanding hospitality. Should your travels bring you back to our area, we would be honored to welcome you again for another exceptional experience.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Brock

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Legendary service. Thanks Mark.
Séjour de 2 nuits en mai 2024
Réponse de da le 8 mai 2024
Dear Brock,Thank you for your gracious feedback regarding your recent stay at Q1 Resort and Spa. We are delighted to hear that you experienced legendary service during your time with us. Providing exceptional service is at the core of our values, and we are thrilled that Mark was able to exceed your expectations.Your kind words serve as motivation for us to continually strive for excellence in all aspects of our hospitality. We greatly appreciate your recognition of Mark's efforts, and we will ensure that your commendation is shared with him and the rest of our team.We look forward to welcoming you back to Q1 Resort and Spa for another memorable experience in the near future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Shelley

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Amazing views. Great location. Clean & great staff & service. Loved everything about it
Séjour de 5 nuits en avril 2024
Réponse de da le 8 mai 2024
Dear Shelley,Thank you for taking the time to share your positive experience at Q1 Resort and Spa. We are delighted to hear that you enjoyed our amazing views, great location, cleanliness, and the exceptional service provided by our staff. Ensuring a memorable stay for our guests is our top priority, and we are thrilled to learn that we succeeded in meeting your expectations.Your kind words serve as encouragement for our team to continue delivering outstanding hospitality. We appreciate your patronage and hope to welcome you back for another wonderful stay in the near future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

KAZUYUKI

Les points forts : Propreté et infrastructures et conditions de l’hébergement
everything is good !
Séjour de 3 nuits en mai 2024
Réponse de da le 8 mai 2024
Dear Kazuyuki,Thank you for taking the time to share your positive feedback regarding your recent stay at Q1 Resort and Spa. We are delighted to hear that everything met your expectations and that you had an enjoyable experience with us.At Q1 Resort and Spa, we strive to provide exceptional service and a memorable stay for all our guests. Your kind words serve as encouragement for our team to continue delivering the highest standards of hospitality.We appreciate your support and look forward to welcoming you back for another wonderful experience in the near future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

Erin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great hotel as far as location goes. Short walk to beach shopping cafes & night life. Room was spacious and comfortable . We did move to a higher level so it wasn’t as noisy (was above the tram line) . Good facilities. Helpful staff.
Séjour de 6 nuits en avril 2024
Réponse de da le 8 mai 2024
Dear Erin,Thank you for taking the time to share your experience at Q1 Resort and Spa. We are thrilled to hear that you enjoyed our prime location, spacious accommodations, and comfortable amenities. We understand the importance of a peaceful environment for a restful stay, and we're glad our team was able to assist you in relocating to a quieter area of the hotel. Your compliments regarding our facilities and helpful staff are greatly appreciated.We strive to provide exceptional service and a memorable experience for all our guests, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Michelle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had a fantastic stay, always staff on hand to help with anything you need. Close to transport, restaurants, groceries and beach. We will definately be back, thanks for making our stay a very memorable one
Séjour de 8 nuits en avril 2024
Réponse de da le 8 mai 2024
Dear Michelle,Thank you for taking the time to share your feedback regarding your recent stay at Q1 Resort and Spa. We are delighted to hear that you had a fantastic experience and that our staff were able to assist you promptly and efficiently throughout your stay.We are pleased to hear that our convenient location, close to transport, restaurants, groceries, and the beach, added to the enjoyment of your visit. Providing our guests with a memorable experience is our top priority, and we are thrilled to have succeeded in doing so during your time with us.We sincerely appreciate your kind words and look forward to welcoming you back for another memorable stay at Q1 Resort and Spa in the future.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

10/10 Excellent

Agata

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Location and the view.
Séjour de 2 nuits en février 2024
Réponse de da le 8 mai 2024
Dear Agata,Thank you for taking the time to share your experience at Q1 Resort and Spa. We are delighted to hear that you enjoyed our location and the breathtaking views it offers. Providing our guests with an exceptional experience is our top priority, and we are thrilled that we were able to meet your expectations.At Q1 Resort and Spa, we continuously strive to create memorable moments for our guests, and your positive feedback serves as encouragement for our team to continue delivering outstanding service.We look forward to welcoming you back for another unforgettable stay.Best regards,Dipen ADuty ManagerQ1 Resort and Spa

8/10 Bien

Angela

Séjour de 2 nuits en avril 2024
Réponse de da le 22 mai 2024
Dear Angela,Thank you for taking the time to share your feedback about your recent stay at Q1 Resort and Spa. We are delighted to hear that you enjoyed your experience overall and rated us 4 out of 5. Your positive comments about our facilities and service are greatly appreciated.We continuously strive to enhance our guests' experience, and your insights are invaluable to us. If there are specific areas where you feel we could improve to make your next stay a 5-star experience, please do not hesitate to let us know.We look forward to welcoming you back in the future and providing you with an even more exceptional stay.Best regards,Dipen ADuty ManagerQ1 Resort and Spa