Vue de la chambre
Vérifier la disponibilité

Avis sur Mantra on View Hotel

4.5 out of 5
Mantra on View Hotel
22 View Avenue, Surfers Paradise, QLD

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 349 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 337 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 161 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 91 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 64 avis sur 1002." "

7,8/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

PATRICK

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel
Séjour de 5 nuits en mai 2024
Réponse de Mantra On View Management Team le 22 mai 2024
Dear Patrick,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Satisfaisant

Kieren

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Kate le 20 mai 2024
Thank you for taking the time to leave us a rating Kieren!

10/10 Excellent

Narelle

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very easy to get around. Walkable and close to everything.
Séjour de 1 nuit en mai 2024
Réponse de Kate le 20 mai 2024
Thank you for taking the time to leave us a 5/5 rating Narelle!

6/10 Satisfaisant

Nashrin

Les points faibles : Infrastructures et conditions de l’hébergement
Didn’t like the breakfast
Séjour de 4 nuits en mai 2024
Réponse de Mantra On View Management Team le 18 mai 2024
Dear Nashrin,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bien

John, GLENMORE PARK

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Well done Liam and Nikita for rescuing our stay. On arriving we were checked into a double, not a king as booked and paid for. I'm surprised we were charged extra to park in their own car park as guests.
Séjour de 1 nuit en mai 2024
Réponse de Mantra On View Management Team le 18 mai 2024
Dear John,Thank you for sharing your 4/5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Bien

Carladayna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Little bit dirty
Séjour de 1 nuit en mai 2024
Réponse de Mantra On View Management Team le 18 mai 2024
Dear Carladayna,Thank you for sharing your 4/5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Bien

Flojo

Les points forts : Personnel et service
Friendly staff good customer serviceocation is convenient close to the beach stores and restaurants. Just the unit was a bit run down not dirty just needs some new paint on the drawers?
Séjour de 4 nuits en mai 2024
Réponse de Mantra On View Management Team le 14 mai 2024
Dear Flojo,Thank you for taking the time to rate us 4/5. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Satisfaisant

Olena

Les points forts : Propreté et personnel et service
I've been staying in this hotel for a few years now, and I usually enjoy my stay but not this time. Fist I has bed bugs, and while staff was absolutely fantastic and they gave me another room no question asked, this shouldn't have happened in first place. The second room was great but it was heavy smoke smell in the corridors, def not how I pictured non smoking rooms. Hope they'll do better next time
Séjour de 2 nuits en mai 2024
Réponse de Mantra On View Management Team le 14 mai 2024
Dear Olena,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Médiocre

Phui

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
To the manager and being an Accor Vacation Club member, I would not say this is an enjoyable stay. 1. Only after booking and full payment, email arrived 2 days later about things to know which are not clearly stated at booking time. 2. Parking was stated at $15.00 per car per day, which is not ideal but when arrived at check in, your staff said it’s $20.00, not $15.00. I mentioned that it was stated as $15, she only said it has changed. That’s misrepresentation in law. 3. There is a restaurant on site but later informed that it does not offer lunch, dinner nor in room dining. There was even still an ad at elevator for buffet breakfast deal but small print states valid till 30 April and I checked in on 4 May. 4. Parking was charged but then be informed that it’s at Deliveries section of the basement, hence no lift for luggage. After hours will have to be opened by getting out of the car to tap! 5. For an Accor affiliated property, there were no shower cap, no sanitary bags, no laundry bag and no smart TV either. 6. Cleaner came in to tidy room but did not clean the coffee cups. 7. There was spa tub amenity but it’s the first that I have been to which are outdoor but not heated. To the party that is reviewing this, they should seriously review the management of the hotel.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Angela

Séjour de 3 nuits en avril 2024
Réponse de Mantra On View Management Team le 15 mai 2024
Dear Angela,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

6/10 Satisfaisant

Gina, RUNAWAY BAY

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No heated spa, no day spa, no room service, no dinner restaurant
Séjour de 1 nuit en avril 2024
Réponse de Mantra On View Management Team le 20 avr. 2024
Dear Gina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bien

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathroom rubbish bin needs either cleaning or chucking out. ROOM 1117
Séjour de 3 nuits en avril 2024
Réponse de Mantra On View Management Team le 10 avr. 2024
Dear Barbera,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Jagjeet

Séjour de 2 nuits en avril 2024
Réponse de Mantra on View Surfers Paradise | Management Team le 26 avr. 2024
Dear Jagjeet, Thank you for taking the time to leave a review based on your recent experience with us at Mantra on View Surfers Paradise. We are pleased to see that your stay met your expectations! Your feedback is important to us and we will be using this to encourage our team to continuously improve our services so that more guests can enjoy the excellent experiences we wish to provide. It is our sincere hope to welcome you back to Mantra on View in the near future!

10/10 Excellent

Ethel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, great service from staff would stay there again or refer the hotel
Séjour de 1 nuit en avril 2024
Réponse de Kate le 7 avr. 2024
Thank you for your 5/5 review Ethel! I am glad to hear our staff made such a good impression!

6/10 Satisfaisant

Chukit

Voyage en couple
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Good location near beach and shopping centre.
Séjour de 3 nuits en mars 2024
Réponse de Mantra on view Management Team le 2 avr. 2024
Dear Chukit,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Panagiotis, MELTON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en mars 2024
Réponse de Kate le 1 avr. 2024
Thank you for taking the time to leave us a 5-star review!

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en mars 2024
Réponse de Kate le 1 avr. 2024
Thank you for taking the time to leave us a review Natalie!

2/10 Horrible

Talara

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overall it wasn’t the best I wish I spent more money on somewhere nicer. I’m still waiting for a promised refund 2 months later.
Séjour de 5 nuits en février 2024
Réponse de Mantra On View Management Team le 26 mars 2024
Dear Talara,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Médiocre

Suran

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There wasn’t even a bottle of water in the room. They mention water and other things in welcome card but there wasn’t anything. There was a big sting on the floor.
Séjour de 3 nuits en mars 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Suran,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bien

Harmanpreet

We stayed for 5 days in Mantra hotel, room was very clean and we had had a great time here.
Séjour de 4 nuits en mars 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Harmanpreet,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Bien

Charmaine

Happy staying at Mantra
Séjour de 1 nuit en mars 2024
Réponse de Mantra on View Surfers Paradise Management Team le 13 mars 2024
Dear Charmaine, Thank you for taking the time to leave a review relating to your stay with us at Mantra on View Surfers Paradise. We are thrilled to see that you were happy staying with us! We hope that your stay was enjoyable, and we hope to welcome you again in the near future!

8/10 Bien

Bibek, Strathfield

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was all good. Thank you for your hospitality
Séjour de 4 nuits en mars 2024
Réponse de Mantra on View Surfers Paradise Management Team le 13 mars 2024
Dear Bibek, Thank you so much for taking the time to leave a 4/5 review! We are thrilled to see that your stay with us here at Mantra on View Surfers Paradise has been good. It is our sincere hope to welcome you again in the near future so that we can provide you with another great stay.

8/10 Bien

Arna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to get to shopping and food
Séjour de 3 nuits en mars 2024
Réponse de Mantra on View Surfers Paradise Management Team le 13 mars 2024
Dear Arna, Thank you for taking the time to leave a 4/5 review! We love to see that our location was a highlight for your stay. It is our sincere hope to see you at Mantra on View Surfers Paradise again in the near future!

8/10 Bien

A.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Mantra on View Surfers Paradise Management Team le 13 mars 2024
Dear A.,Thank you for your 4/5 review! We hope to see you back at Mantra on View Surfers Paradise in the near future.

10/10 Excellent

Russell and Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very central, staff were always helpful
Séjour de 3 nuits en mars 2024
Réponse de Mantra on View Surfers Paradise Management Team le 13 mars 2024
Dear Russell and Linda, Thank you for taking the time to leave a 5 star relating to your stay with us! We are thrilled to see that our location and helpful staff were highlights of your trip. It is our sincere hope to welcome you both back in the near future so that we can provide another 5 star holiday for you!

8/10 Bien

Ching Shun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Mantra on View Surfers Paradise Management Team le 13 mars 2024
Dear Ching Shun, Thank you for taking the time to leave a review with us relating to your stay at Mantra on View Surfers Paradise! We are glad to see that your stay exceeded expectations. It is our sincere hope to welcome you again in the near future.

2/10 Horrible

Vesna

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property had numerous water leak issues while I stayed there. For a three night stay I had to move the room three times (1st room in a terrible condition with Damaged and outdated furniture, dirty bedding, curtains, ripped carpets, bathroom full of mould….2nd room was affected by flooding and had 6 ventilators on 24/7 in front of my room- this room was slightly better furnished however very smelly, extremely noisy due to ventilators on the hallway in front of the room and heaps of mould in bathroom. Last third room was newly furnished however heaps of mould in the bathroom and hallway walls- very smelly due to that and very thin pillows which were very uncomfortable to sleep on) Two receptionist could not be bothered with my accommodation issues. Kate night manager was lovely and helped with the change of room however due to full capacity there wasn’t many options so I moved at 9:30pm one night and the other day the room wasn’t ready until 3:30pm so I wasted so much time and energy resolving the matter. Hotel is in a great location, close to everything however due to its condition it is just so terrible that I would not recommend stay there. I wish I booked a different hotel as was traveling from interstate and very am disappointed with wasted money on this accommodation.
Séjour de 3 nuits en février 2024
Réponse de Kate le 21 mars 2024
Hello Vesna, Thank you for taking the time to leave us a review. We are truly sorry for the issues and inconveniences you faced during your stay which we have now resolved. We would love to welcome you back in the future to redeem ourselves in the future!

10/10 Excellent

Vikas

Séjour de 3 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Vikas,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Bien

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Kevin,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Shigeru

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Shigeru,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.

4/10 Médiocre

Nyles

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
There was no restaurant to accommodate guests of an evening. The hallway on Floor 14 smelt and was noisy due to all the equipment there trying to dry the carpet. The rooms need a good overall as cupboard doors were jammed and made it difficult to access the fridge.
Séjour de 2 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Nyles,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Horrible

Simon

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is dirty and run down with many maintenance issues. Staff are poorly trained and obviously management is lacking . Overall I will not be coming back and definitely not recommend.
Séjour de 2 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Simon,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Horrible

Tahlia

Séjour de 1 nuit en février 2024
Réponse de Kate le 21 mars 2024
Thank you for taking the time to leave a rating Tahlia. I am sorry to see that you did not enjoy your stay with us, and would love to hear more about your stay.

8/10 Bien

Soula

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
No pool or spa under renovation
Séjour de 6 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Soula,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Bien

maria elisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was accessible to everything
Séjour de 2 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Maria,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Satisfaisant

SATOKO

Séjour de 1 nuit en février 2024
Réponse de Kate le 21 mars 2024
Thank you for taking the time to leave us a rating Satoko, I am sorry to see that we were not able to score 5 stars and would love to hear more about your stay.

10/10 Excellent

HYUNJI

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Hyunji,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Bien

Agata

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Agata,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Médiocre

Mina

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not very clean. Would not stay again.
Séjour de 3 nuits en janvier 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Mina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bien

suren

Voyage en couple
Les points forts : Propreté
Near the beach, good surroundings with fun vibe
Séjour de 2 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Suran,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Horrible

Kenny

Séjour de 1 nuit en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Kenny,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Darrin

Les points forts : Équipements
Great spot
Séjour de 2 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Darrin,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

10/10 Excellent

Shuling

Séjour de 1 nuit en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Shuling,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Bien

C

Séjour de 6 nuits en février 2024
Réponse de Kate le 21 mars 2024
Thank you for taking the time to leave a 4/5 rating C!

10/10 Excellent

Theresa

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place to stay. Reception and cleaners do a great job. Location is great also, close to the beach, shopping, dining and night life. Highly recommend
Séjour de 5 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Theresa,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Satisfaisant

Olivia

Voyage d’affaires
Adequate
Adequate accommodation if you're on a budget, but hotel is a bit old and tired and could certain use a refresh. If you're a light sleeper avoid rooms with even numbers - that side of the building is directly above an open air beach club which is open late.
Séjour de 3 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Olivia,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Simone

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ive stayed at Tge Mantra on View on several occasions and always happy with the service thete..
Réponse de Nikita Vakade le 16 mars 2024
Dear Simone,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

6/10 Satisfaisant

Matt

Voyage d’affaires
Les points faibles : Équipements
Convenient location but is an old building with access and maintenance issues. The underground parking does not have a lift to the lobby or rooms which you don't find out until having paid and extra $15/day up front. To reach the lobby from the single level underground carpark you have to drag your luggage up a narrow flight of fire escape stairs that would be totally impossible for people with any sort of disability or injury. The access to the carpark was also not secure as the boomgate was missing. The keycard was still essential to be able to exit the emergency stairwell! On the last morning of my stay the water supply to the room was cut without notice. No showers, no tap or toilet flushing water at 7am in the morning. The staff seemed pleasant enough and the room was relatively clean and comfortable apart from the loss of water supply on the last day.
Séjour de 2 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Matt,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Pasan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the beach and the town can have lots of fun being Close to night life in the town with easy access to everything. Specially all staff are professional, kind and efficient and very helpful.
Séjour de 3 nuits en février 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear Pasan,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté et personnel et service
facilities were a little tired, staff were friendly and helpfull, next to tram stop, the compulsory bond I take as an insult.will i stay again, not decided yet!!
Séjour de 1 nuit en janvier 2024
Réponse de Nikita Vakade le 16 mars 2024
Dear David,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,