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Avis sur Smy Tahona Fuerteventura

2.5 out of 5
Smy Tahona Fuerteventura
C/ Alcalde Marcial Velázquez, no. 17, Caleta de Fuste, Antigua, Fuerteventura

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 25 avis sur 71." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 71." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 71." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 71." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 71." "

7,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Sylvie Corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de Smy Tahona le 16 nov. 2023
Thank you!

2/10 Horrible

Voyageur vérifié

Séjour de 7 nuits en décembre 2020

10/10 Excellent

DOUCY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon hôtel familial
Le tahona garden est un hôtel club à l ambiance familiale. Le personnel y est particulièrement compétent et sympathique. Tout est très propre. L hôtel est idéalement placé au centre de l île et à proximité immédiate de l aéroport. Seul bémol, la vétusté des chambres mais très spacieuses.
Séjour de 5 nuits en décembre 2019
Réponse de Tania le 30 déc. 2019
Cher Doucy, Merci pour vos commentaires et votre score. Dans l'attente de votre prochaine visite. Cordialement. Tania- Directrice adjointe

6/10 Satisfaisant

Stephane

Les points forts : Personnel et service
Les points faibles : Propreté
Besoin de rénovation
Chambre sentant le renfermé, une mare d eau devant le frigo, celui ci dev’at Être défectueux. Nourriture froide, un tout inclus bas de gamme
Séjour de 2 nuits en novembre 2019
Réponse de Labranda Tahona Garden le 6 déc. 2019
Cher invité, Merci pour votre score et nous apprécions votre avis car cela nous aide à continuer à nous améliorer. Labranda Tahona Garden

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Personnel tres agreable.nourriture tres peu varié et pas terrible.bruyant
Séjour de 7 nuits en août 2019

8/10 Bien

sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable
La seule chose qui m'a déplu c'est au niveau des desserts c'est toujours la même chose et ce n'est pas si bon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Pascale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Petite structure familiale parfaite
Très bon rapport qualité prix. Chambre au calme,terrasse privée.bonne restauration variée.a recommander. Pascale

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement

8/10 Bien

Adrian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice place with good staff
Séjour de 2 nuits en janvier 2024
Réponse de Miguel Dominguez, Manager le 30 janv. 2024
Thank you! That was very kind of you.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not bad for price paid
Second time here after staying in 2017. Surprised to see exact same decor and furnishings meaning nothing has been updated in that time. However, clean enough with pleasant staff and decent enough choice of food. Downside was roadworks happening directly outside the hotel which affected water pressure. No fail of hotel though.
Séjour de 4 nuits en janvier 2024
Réponse de Miguel Dominguez, Manager le 22 janv. 2024
Thank you for your review. The current refurbishment program is focused on replacing the tiles from the room floors by wooden floors, and we will have new sofa beds in our living rooms very soon.

8/10 Bien

Tiomi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 12 déc. 2023
Thank you!

2/10 Horrible

Joanna

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
We had was room 201! Dont stay in this room, there is a very loud unit that is on constantly outside the room all day and night, there was also a rat/mouse scratching all night under the bath trying to get out and there is also no air con and you need air con in fuerteventura as its always hot! We stayed up all night and left the next morning and got a refund, the staff on reception were helpful as much as they could be. I cant say much about the food or amenities as we only stayed for less than 12 hours, we had to book in to another hotel.
Séjour de 7 nuits en novembre 2023
Réponse de Smy Tahona le 13 nov. 2023
We regret that your stay was unsatisfactory, hence the full refund that we granted you.

10/10 Excellent

Brian

Séjour de 1 nuit en juillet 2023
Réponse de Miguel Dominguez, manager le 25 juil. 2023
Thank you! We look forward to welcoming you again!

8/10 Bien

Danut Doru

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very polite and helpful staff. Food was good. Walking distance to the ocean. Walking distance to the bus stop. The rooms were a bit disappointing. They need to be updated and refurbished as the smell was awful. Bathroom smelling dump. Bedroom smelling mould. Blankets smelling awful but my wife asked for replacement and got a better one.
Séjour de 3 nuits en mars 2023
Réponse de Management le 28 mars 2023
Thank you for your kind review. We have in motion a partial refurbishment plan. We look forward to welcoming you again.

4/10 Médiocre

Charanjit

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms was never clean enough the tea and coffee machine not working no white wine no mirror in the room no furniture for your patio and never enough choice for food same old food every day
Séjour de 6 nuits en novembre 2022
Réponse de Team Smy Tahona le 23 nov. 2022
Dear Charanjit,We appreciate the time and dedication invested in sending us your comments.We are very sorry that we have made a negative impression on you. It is a real pity that we have not been able to comment personally during your stay to try to make your experience more positive.We can assure you that we will take your assessment into account in order to carry out corrective measures and continue to improve, as this is our main objective.We look forward to welcoming you back to Smy Tahona very soon.Kind regards,Team Smy Tahona

2/10 Horrible

Aranzazu

Les points faibles : Propreté et confort de la chambre
Hotel cerrado!
El hotel está cerrado, no se usa desde hace días y nadie me lo había comunicado antes de mi llegada. He intentado ponerme en contacto con ustedes y con el alojamiento para cursar una reclamación formal y su respuesta ha sido que no iba a haber respuesta debido a la saturación del momento.
Séjour de 2 nuits en août 2020

6/10 Satisfaisant

Colin

All-inclusive hotel/resort but had to pay for standard/basic TV channels (very odd). Not that TV is a requirement on holiday but it good to have the option. Also WIFI only worked in reception, my room was less than 20 feet away from reception. Seemed like 10/15yrs ago.
Séjour de 7 nuits en décembre 2019

10/10 Excellent

Dacil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente y un trato de 10 por parte del personal.
Séjour de 3 nuits en décembre 2019
Réponse de Tania le 30 déc. 2019
Estimada Dacil, Gracias por su puntación y comentarios. Esperamos nos visite pronto. Un saludo, Tania- Asistente de Dirección

10/10 Excellent

Dacil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MUY BUENO, POR MEJORAR SERIA WIFFI EN LA HABITACIÓN
Séjour de 2 nuits en décembre 2019
Réponse de Tania le 30 déc. 2019
Estimada Dacil, Muchas gracias por su maravillosa puntuación. Tomamos nota de su comentario. Esperamos su próxima visita. Un saludo cordial. Tania- Asistente de Dirección

4/10 Médiocre

STEPHEN

Séjour de 2 nuits en novembre 2019
Réponse de labranda tahona garden le 4 déc. 2019
Dear guest, We regret that your stay with us has not been to your liking at Labranda Tahona Garden, our team strives every day to satisfy our guests. Best regards, Labranda Tahona Garden Team.

8/10 Bien

SIMON

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en novembre 2019
Réponse de AGM le 25 nov. 2019
Dear Simone, Thank you very much for your score. We hope see you very soon! Best regards, Tania-Assistant General Manager

10/10 Excellent

Simon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great budget hotel. Simple but clean with beautiful grounds and the food was surprisingly good!
Séjour de 6 nuits en novembre 2019
Réponse de Tania- Assistant General Manager le 18 nov. 2019
Dear Simon, Thank you very much for your amazing score and comments. We are happy to know that you enjoyed your hlidays with us. We hope see oyu soon! Best regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hotel is well situated, within easy walking distance of the centre. hotel was clean and staff very friendly, aiding a relaxing holiday. food was good and dining room was always being cleaned by the staff, ready for the next people. room was a good size. pool was clean and tidy and you didn't have to fight for a lounger!! definitely stay again!
Séjour de 10 nuits en septembre 2019
Réponse de Tania- Assistant General Manager le 25 sept. 2019
Dear guest, Thank you for your comment and for your score. We hope see you soon! Kind regards,

8/10 Bien

Niko, Brivio

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Personale di sala e reception cordiale e disponibile, cucina gradevole, pulizia letti delle camere scarsa, biancheria da letto pulita ma macchiata.
Séjour de 7 nuits en août 2019
Réponse de Tania le 5 oct. 2019
Gentile cliente Grazie per il tuo punteggio e per il tuo commento. In attesa della tua prossima visita. Cordiali saluti,

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best holiday EVER
We as a family had the best 7 days. Yes the bed was a tad uncomfortable but that's a personal thing. The hotel couldn't have been better for us and we can't wait to return next year.
Séjour de 7 nuits en août 2019
Réponse de Tania- Assitant General Manager le 10 sept. 2019
Dear Rebeca, We first like to thank you for sharing your positive feedback and score. We are very happy to know that you had a brilliant time with us and that we were able to meet your expectations. It is rewarding to notice that our intention to provide a quality and professional customer service has been acknowledged and we do appreciate your feedback very much, as we work hard every day to be able to make our guests holidays unforgettable and valuations like yours drive us to follow these commitments. We would love to have you back in our hotel in the future. Kind regards, Tania- Assitant General Manager

10/10 Excellent

Dacil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un trato por parte del personal exquisito
Excepcional el personal. Y la comida. Supera y con creces cualquier cosa negativa o pero q pueda decir
Séjour de 5 nuits en août 2019
Réponse de Tania- Asistente de Dirección le 5 oct. 2019
Estimada Dacil, Gracias por su valoración y por su comentario. Esperamos su próxima visita. Un saludo cordial,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service et équipements
Ottimo personale molto simpatico cortese e disponibile. Ottimo servizio di prolungamento all inclusive. Peccato per la pulizia che non è delle migliori
Séjour de 7 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice, clean, simple property, great location. Needs air conditioning in rooms.
Séjour de 10 nuits en août 2019
Réponse de Tania- Assistant General Manager le 27 août 2019
Dear Guest, Thank you very much for your amazig score and your good comment. We hope see you soon! Kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juillet 2019
Réponse de Tania- Assistant General Manager le 27 août 2019
Dear guest, Thank you for your score. We hope see you soon! Best regards,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ottimo rapporto prezzo qualità buona posizione per poter visitare l l'isola
Séjour de 7 nuits en juin 2019

10/10 Excellent

Salva

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me encantó el trato del personal del hotel y la calidad precio inmejorable
Séjour de 4 nuits en juin 2019

6/10 Satisfaisant

Pinja

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
La disponibilità e la gentilezza del personale. La cucina varia
Séjour de 7 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Rapporto prezzo qualità ottimo,struttura da rimodernare,gentilezza e cortesia del personale il vero punto di forza
Séjour de 7 nuits en mai 2019

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay - would stay again
Quiet small hotel. Apartment was bigger than I expected. Food was very good by all inclusive buffet standards, although choice was limited (to be expected for a hotel of this size). Area does not have much high rise so got sun in outside patio area until 6pm (in February).
Séjour de 3 nuits en février 2019
Réponse de public relations le 17 févr. 2019
Thank you very much for choosing us and for all your lovely comments about our hotel. We are happy to know that you have enjoyed our food, the pool, the staff and services , especially the bar man. it is a pleasure to know that the service was good and that you felt well taken care from us. we hope you will return to stay with us in the future we appreciate the recommendations for us and is taken into account. Do not hesitate to contact us if you have any additional comment, doubt or request, also for any possible future holiday in Fuerteventura Best wishes

8/10 Bien

Graeme

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LABRANDA Tahona Garden - All Inclusive
Excellent friendly staff always busy and helpful Rooms could do with a kettle and hairdryer, food normal for an all inclusive. Overall we had no problems at all with our stay.
Séjour de 7 nuits en décembre 2018
Réponse de Public Relations le 17 févr. 2019
Thank you very much for choosing us and for all your lovely comments about our hotel. We are happy to know that you have enjoyed our food, the pool, the staff and services , especially the bar man. it is a pleasure to know that the service was good and that you felt well taken care from us. we hope you will return to stay with us in the future we appreciate the recommendations for us and is taken into account. Do not hesitate to contact us if you have any additional comment, doubt or request, also for any possible future holiday in Fuerteventura best wishes

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Great for a small friendly hotel close to nightlife, food a good selection and staff work hard.
Séjour de 5 nuits en décembre 2018
Réponse de Sara le 4 janv. 2019
Dear Customer Thank you for your kind words, For us it is a pleasure to work hard for our clients, Let's hope to see you again Best regards

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
personele gentile e professionale struttura dimessa e trascurata
Séjour de 7 nuits en décembre 2018
Réponse de Public Relations le 17 févr. 2019
Grazie per la vostra opinione, speriamo de potervi avere nuovamente come nostri ospiti per valutare i nostri miglioramenti. cordiali saluti

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lo que no termino de gustarme fue el buffet,la comida era poco variada y no muy bien cocinada,los postres eran siempre los mismos El desayuno muy bien y la bebidas también El todo incluido muy bien
Séjour de 6 nuits en décembre 2018
Réponse de Public Relations le 31 déc. 2018
"Estimado cliente" Lamentamos que no hemos cumplido con sus expectativas. Nuestro objetivo principal es que nuestros clientes se sientan bienvenidos y pedimos disculpa si, en algún momento de su estancia, no ha sido el caso. Le rogamos que se pongan en contacto con nosotros a través de nuestro e-mail en el caso de que podamos asistirle con cualquier cuestión. Un saludo cordial, Relaciones Públicas reception.tahonagarden@labranda.com

8/10 Bien

James

Les points forts : Personnel et service
Okay Boss
The location, like the staff are excellent. A decent but cold outdoor pool with plenty sun-loungers next to a friendly relaxed poolside bar. We booked in as an all inclusive package and it was fantastic value for money. Only a 5 minute stroll away from the centre of the resort. Food was acceptable, nothing gastronomic but most things were very edible and ample in the buffet restaurant. The many good points about the Tahona are sadly let down by one definite negative .... the condition of the bathroom in our apartment. Let's say that it was long overdue a complete renovation...about 30 years overdue. Having said that, we enjoyed our stay, made all the better by all the staff who are a credit to the hotel, especially Freddy who greets all guests with a broad smile and a cheery "Okay boss". Without a doubt this could be an even better hotel if the obvious renovations were addressed now.
Séjour de 7 nuits en décembre 2018
Réponse de Public Relations le 29 déc. 2018
Good afternoon James! Thank you very much for left your opinion in Expedia, the opinions of our customers are very important for our activity. Help Us to constantly improve our weak points and improve our services! Your comments and opinions are appreciated because they allow us to evaluate the quality of our facilities and services and to see if we meet the needs and expectations of customers. Otherwise, it was particularly nice to see that your impression of our staff and the service was good and that you felt well taken care of during your stay. We are undergoing constant change to improve the guest experience and I hope to welcome you back in the future to experience this for yourself. Sincerely yours Alessandro Dibilio reception.tahonagarden@labranda.com

6/10 Satisfaisant

Carmen, Madrid

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
El personal del buffet fabuloso. La comida repetitiva, con carnes y pescados pasados. Fruta verde. Mousses que eran cremas y la presentación horrible. Mal mantenimiento. Puertas que no encajan, mobiliario escaso, sillones que parecen futones de lo bajos que son. Había que pagar por ver la TV, sólo había acceso a un canal. Jamás había visto algo semejante en ningún hotel nacional o extranjero.
Séjour de 8 nuits en octobre 2018

6/10 Satisfaisant

Francisco

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Muy viejito
Demasiado viejo. Nuestra habitación tenia el suelo muy sucio y deteriorado y a pie de calle pero la chica de recepción fue encantandora y nos cambio a otro en mejores condiciones. El hombre de mantenimiento tambien muy amable.
Séjour de 2 nuits en septembre 2018

8/10 Bien

giack, Siena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Abitazione accogliente, ubicata in ottima posizion
Struttura in uno dei pochi paesi di vita notturna, visto che la massima ambizione nei dintorni è fino alle 22.00 della sera, qui almeno fino a 00.00 qualcosa e qualcuno trovi ancora in giro, a 10 min a piedi dal mare e dal porto con strutture per escursioni marine in barca, posto molto accogliente e personale disponibile, ubicato al centro dell’isola, quindi con noleggio di macchina molto comodo per visitare sia le coste del nord che del sud.
Séjour de 7 nuits en août 2018

6/10 Satisfaisant

Andrea, Carbonia

Les points forts : Personnel et service
Molto semplice
Residence non di alto livello, ma comunque un valido appoggio per chi vuole girare bene l'isola. Cibo buono e personale molto gentile e disponibile.
Séjour de 7 nuits en août 2018

10/10 Excellent

Nikki

Bargain
Great hotel, friendly efficient staff. Clean. Great location
Séjour de 7 nuits en août 2018

10/10 Excellent

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff at the hotel could not do enough for you. Fantastic service by everyone.
Séjour de 11 nuits en juillet 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Staff
Was competent and welcoming from all staff. Rooms cleaned daily, reception staff very good and dining room staff too. Good holiday all round.
Séjour de 7 nuits en mai 2018

10/10 Excellent

Angie, West Lothian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I have been here 4 times and this hotel just keeps getting better. I noticed more improvements this year. Supplying shower gel, upgrade your all inclusive to premier to get branded drinks. New sunbeds around the pool, welcoming drinks or shots at dinner depending on the theme night. The hotel is always clean, the staff are lovely & efficient. They will help you no matter what or if you have a problem. The food was amazing & not repetitive. This is a wee gem of a place.
Séjour de 7 nuits en avril 2018

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Can't wait to go back ...
Having booked a short 3 night break to escape the miserable weather in the UK, we plumped for Caleta de Fuste which we visited a year and a half ago. We wanted to keep costs down and decided to take a punt of the Tahona Garden having read some of the reviews and seen the incredible value price! We were not disappointed!!!! Arrival was pleasant and swift and we were directed to our apartment (116). Yes, the apartments are dated, but they are clean and very spacious. The bed was two singles pushed together but this is standard practice in most hotels. There were plenty of towels and a cot and bedding were provided for our little one. We stayed on an All Inclusive basis and the value for money was EXCEPTIONAL. The food was lovely and always tasty and hot (those who say it is cold/tepid clearly dine later in the service than us!) the wine was very drinkable (Ive had MUCH worse at far more expensive hotels) and the fact that a menu clearly stated what drinks were covered on the AI package was very helpful. I was particularly excited to see Cava on the list and endeavoured to drink my body weight in it over the course of the stay! The staff in this hotel are an utter credit to the management. They are so helpful, friendly, polite and work oh so hard! There is a lovely relaxed atmosphere in this hotel which is fabulous for families and 'older' couples. I will definitely be heading back there!
Séjour de 3 nuits en mars 2018