Avis sur SpringHill Suites by Marriott Fort Myers Airport
SpringHill Suites by Marriott Fort Myers Airport
9501 Marketplace Rd, Fort Myers, FL
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille
31 août 2023
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023
Réponse de John le 31 août 2023
Thanks for the business!!
8/10 Bien
Chantal
30 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Chantal
Séjour de 3 nuits en décembre 2018
10/10 Excellent
Nadia, Paris
26 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant
Nadia
Réponse de Sean le 23 janv. 2016
Dear Valued Guest,
We appreciate the time you took to post a review regarding your recent stay at the SpringHill Suites Fort Myers Airport, Florida, USA.
We are looking forward to having you as our guest again.
Safe Travels!
Sean Pischeda
General Manager
10/10 Excellent
Laurent, France
6 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rien à redire. Super
Laurent
10/10 Excellent
Damaris, Miami
28 mai 2024
Les points forts : Équipements
Damaris
Séjour de 3 nuits en mai 2024
8/10 Bien
Deborah
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en mai 2024
8/10 Bien
Ricardo
Voyage d’affaires, Voyage en couple
24 mai 2024
Ricardo
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Ricardo,Thank you for taking the time to review us. We hope to welcome you back for another visit in the future. Sincerely,Management Team
8/10 Bien
Tracey
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracey
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Tracey,We're delighted that you had an awesome experience at our hotel and felt safe during your stay. However, we apologize for the inconvenience caused by the odor around the pool area. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay at SpringHill Suites Fort Myers Airport.Sincerely,Management Team
10/10 Excellent
Marjorie
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marjorie
Séjour de 4 nuits en mai 2024
10/10 Excellent
Dave, Clermont
Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dave
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Dave,It's wonderful to know you enjoyed everything about your stay at SpringHill Suites Fort Myers Airport! Thank you for your perfect rating, and we hope to see you again soon. Sincerely,Management Team
10/10 Excellent
Michael
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Michael,Comfortable accommodations and friendly staff are essential to any visit, and we're delighted to hear that this was reflected in your experience. We're also thrilled our location was perfect for your trip, and we look forward to welcoming you again the next time you're in town for another terrific visit.Sincerely,Management Team
10/10 Excellent
Nichole
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nichole
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Nichole,Thank you for your feedback! We're delighted to hear that you appreciated the spaciousness and cleanliness of your room, as well as our convenient location close to many dining options. We look forward to welcoming you back to SpringHill Suites Fort Myers Airport soon!Sincerely,Management Team
10/10 Excellent
Susan
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Susan,We are so happy to know that you enjoyed everything about your time with us, including our clean accommodations. Thank you so much for the perfect rating and we hope to see you again soon here at SpringHill Suites Fort Myers Airport. Sincerely,Management Team
8/10 Bien
Shari
Voyage en couple
10 mai 2024
Shari
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Shari,Thank you for your review! We're glad to hear that our team was friendly and helpful and that your room was clean and comfortable. We look forward to welcoming you back for another pleasant stay at SpringHill Suites Fort Myers Airport!Sincerely,Management Team
2/10 Horrible
Tom
8 mai 2024
Les points faibles : Propreté et personnel et service
Tom
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Tom,While we are very grateful we had the opportunity to host you, we are disappointed to learn about the aspects of your stay that were less than satisfactory. Please accept our sincerest apologies for any perceived rudeness from our team. Whenever possible, we strive to provide excellent service and accommodate our guests. We will be sure to discuss your remarks internally, as we want all guests to be treated with the utmost kindness and respect. Additionally, feedback is always appreciated, as we consider it to be a valuable learning opportunity. We thank you for taking the time to share your experience with us and assure you that we will look into the issues you mentioned for possible changes. Whilst an apology will regrettably not alter the outcome of the experience on this occasion, we do extend it with all sincerity and truly hope we will have the opportunity to change your perceptions in the future.Sincerely,Management Team
10/10 Excellent
Trina
Voyage en famille avec de jeunes enfants
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trina
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Trina,Thank you for your perfect rating! It was wonderful having you and your granddaughters join us recently, and we're thrilled they had a blast in our sparkling pool. We are delighted you chose to stay with us during your time in Fort Myers, and we hope you return soon!Sincerely,Management Team
8/10 Bien
John
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear John,Thank you for choosing SpringHill Suites Fort Myers Airport and for providing your review. It's great to hear that the vibrant atmosphere of Cinco de Mayo added some excitement during your stay, even if the bustling scene made it challenging to join in directly. We are pleased that you found the hotel to be satisfactory and hope to welcome you back soon!Sincerely,Management Team
8/10 Bien
Diane
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Diane,Thank you for choosing SpringHill Suites Fort Myers Airport. We are thrilled to hear that you found our hotel to be of great value and enjoyed our delicious breakfast. Please accept our apologies for any inconvenience caused by the ice machine being out of order. Your feedback about the pool and general maintenance of the hotel is appreciated, and we will discuss them internally as we're committed to maintaining our property to the best of our ability. During your next visit, we hope to provide you with an even better stay.Sincerely,Management Team
8/10 Bien
Bob, Boca Raton
6 mai 2024
Bob
Séjour de 2 nuits en avril 2024
10/10 Excellent
Mitchel
3 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Mitchel
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Mitchel,Thank you for choosing SpringHill Suites Fort Myers Airport. It was a pleasure to host you and your crew while you were working in the area. Thank you for taking the time to provide your glowing review. We hope you will consider staying with us again for another five-star experience!Sincerely,Management Team
8/10 Bien
tom
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tom
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 mai 2024
Dear Tom,Thank you for staying with us at SpringHill Suites Fort Myers Airport. We appreciate your feedback and will use it to continually improve our guest accommodations. We hope you enjoyed your time with us and would love to welcome you back for an improved stay. Sincerely,Management Team
10/10 Excellent
Paula
Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 mai 2024
Dear Paula,We appreciate your feedback and are sorry to hear about the algae in the pool. We will address this issue promptly to ensure that our pool is properly maintained for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back to SpringHill Suites Fort Myers Airport for another five-star stay. Sincerely,Management Team
10/10 Excellent
RODOLFO
Voyage en famille, Voyage d’affaires
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RODOLFO
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 3 mai 2024
Dear Rodolfo,We're so delighted to know that we were able to exceed your expectations! Thank you so much for the perfect rating and we hope you'll join us again soon. Sincerely,Management Team
10/10 Excellent
joseph
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
joseph
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Joseph,Thank you so much for the five-star rating. We're so happy to know that everything was perfect for your needs and that you had a great time with us overall. It would be a pleasure to host you again soon, so hurry back. Sincerely,Management Team
10/10 Excellent
Yolanda
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yolanda
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Yolanda,Thank you for your great review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your recent experience, and we hope you return soon!Sincerely,Management Team
10/10 Excellent
Maria
Voyage d’affaires, Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Maria,Thank you for highlighting our team's excellent service! We take great pride in ensuring guests feel welcomed and valued throughout their stay. It would be a pleasure to welcome you back to SpringHill Suites Fort Myers Airport for another fantastic visit.
10/10 Excellent
Linda
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Linda,Thank you for your outstanding review of SpringHill Suites Fort Myers Airport! We're delighted you enjoyed your stay and that our friendly team made you feel right at home. We'd love to welcome you back anytime!
10/10 Excellent
Freeman
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Freeman
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Thank you for your review of SpringHill Suites Fort Myers Airport! We're happy to know you enjoyed our commitment to excellent service. It would be great to welcome you back soon.
2/10 Horrible
Antiowan
Voyage en couple
22 avr. 2024
Les points faibles : Personnel et service et équipements
Antiowan
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Antiowan,We're saddened to hear about your experience. Please accept our apologies for any confusion with your reservation and for any disappointment with how it was handled. This is not a typical experience, and we appreciate you bringing these matters to our attention. Should you return to Fort Myers, we hope you'll consider giving us another chance to exceed your expectations.
8/10 Bien
Raquel
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raquel
Séjour de 1 nuit en avril 2024
Réponse de john le 26 avr. 2024
Thanks for staying with us. We greatly appreciate your business. We hope to see you again.
2/10 Horrible
Jessica
21 avr. 2024
Jessica
Séjour de 1 nuit en avril 2024
10/10 Excellent
Audrey
Voyage d’affaires
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Audrey
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Audrey,We're proud to include you among our returning guests. It's great to know that our clean, quiet rooms and friendly staff continue to impress you. The next time you're in town, please come see us again at SpringHill Suites Fort Myers Airport!
10/10 Excellent
Nitin
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nitin
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Nitin,Thank you so much for the five-star review. We're so happy to hear you enjoyed your stay with us at SpringHill Suites Fort Myers Airport, and we hope you'll visit us again soon!
4/10 Médiocre
Kelly
Voyage en famille avec de jeunes enfants
20 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Kelly,We sincerely apologize for the issue with pests in your room. Although this is not typical, we are always on hand to help correct anything that is less than perfect. We are pleased to hear you were moved to another room. Should you return to the area, it would be our pleasure to host you again and provide you with the stay you expect and deserve.
10/10 Excellent
Linda
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en avril 2024
Réponse de John le 14 avr. 2024
thanks very much for staying with us. We greatly appreciate your business and look forward to seeing you again when you are in Ft. Myers.
2/10 Horrible
David, Toledo
Voyage d’affaires
12 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
David
Séjour de 1 nuit en avril 2024
Réponse de John le 14 avr. 2024
We sincerely apologize for the inconvenience caused to you by not giving you the request that you asked for at check-in. We hope you will give us another try the next time you are in Ft Myers.
10/10 Excellent
Bryan, Toronto
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 1 nuit en avril 2024
Réponse de John le 14 avr. 2024
thanks very much for staying with us. We greatly appreciate your business and look forward to seeing you again.
6/10 Satisfaisant
Keiko
11 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Keiko
Séjour de 3 nuits en avril 2024
Réponse de John le 14 avr. 2024
Thanks very much for staying with us. We sincerely apologize that your reservation was not correct and that you got charged twice. Please reach out to the hotel directly if you do not see the correction next week. We hope to see you again the next time you are in Ft Myers
10/10 Excellent
JAVIER, HIALEAH
Voyage en famille, Voyage d’affaires
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JAVIER
Séjour de 1 nuit en avril 2024
Réponse de John le 10 avr. 2024
Thanks very much for staying with us. We hope to see you again soon.
10/10 Excellent
Sheila Marie
Voyage d’affaires
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheila Marie
Séjour de 1 nuit en avril 2024
Réponse de john le 10 avr. 2024
Thanks very much for staying with us. We hope to see you again.
10/10 Excellent
Caroline
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline
Séjour de 1 nuit en avril 2024
Réponse de John le 10 avr. 2024
Thanks very much for your business. We hope to see you again.
10/10 Excellent
Steven
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en avril 2024
Réponse de John le 10 avr. 2024
Thanks for staying with us. We hope to see you again soon.
10/10 Excellent
Phyllis, Quincy
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phyllis
Séjour de 1 nuit en avril 2024
Réponse de John le 10 avr. 2024
Thanks very much for your business. We hope to see you again soon.
10/10 Excellent
Michael
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
Réponse de John le 25 mars 2024
Thanks very much for staying with us. We greatly appreciate your business and hope to see you again.
4/10 Médiocre
Yecenia
Voyage en famille
18 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Yecenia
Séjour de 1 nuit en mars 2024
Réponse de John le 22 mars 2024
Thanks very much for your business. We greatly appreciate you staying with us. We hope you try us again in the future.
10/10 Excellent
Benjamin
16 mars 2024
Benjamin
Séjour de 1 nuit en mars 2024
Réponse de John le 10 avr. 2024
Thanks very much for staying with us. We hope to see you again soon.
10/10 Excellent
John
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mars 2024
Réponse de john le 16 mars 2024
Thanks very much for staying with us. We greatly appreciate your business and hope to see you again soon.
8/10 Bien
Luder
26 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Luder
Séjour de 1 nuit en février 2024
Réponse de John le 1 mars 2024
Thanks very much for staying with us. We greatly appreciate your business. We hope to see you again soon.
10/10 Excellent
Alice
Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alice
Séjour de 1 nuit en février 2024
Réponse de John le 19 févr. 2024
Thank you very much for your business. We look forward to seeing you again soon.
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
13 févr. 2024
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Not "excellent" as reviews suggested. Ok at best
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de John le 15 févr. 2024
Thanks very much for staying with us. We greatly appreciate your business. We hope you give us another try the next time you are in Ft Myers area.