Avis sur Doubletree by Hilton Fort Myers at Bell Tower Shops
Doubletree by Hilton Fort Myers at Bell Tower Shops
13051 Bell Tower Drive, Fort Myers, FL
Avis
8,6
Excellent
8,8/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
23 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2022
Réponse de Crowne Plaza Fort Myers Guest Services le 9 mai 2022
Dear Genevieve,
Thank you for your review and for sharing what you enjoyed about your stay. We hope you will come back and stay again soon.
6/10 Satisfaisant
Frederick
10 févr. 2020
Frederick
Séjour de 1 nuit en février 2020
6/10 Satisfaisant
Murielle
4 janv. 2019
Les points forts : Propreté et confort de la chambre
Décevant
Murielle
Séjour de 1 nuit en décembre 2018
10/10 Excellent
Audrey
14 mai 2024
Audrey
Séjour de 3 nuits en mai 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 15 mai 2024
Hello Audrey, Thank you very much for the great 5 of 5 rating. We appreciate you feedback and we hope to see you again soon.
10/10 Excellent
Basil B.
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Basil B.
Séjour de 3 nuits en mai 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 14 mai 2024
Hello Basil, Thank you very much for the nice rating following your stay with us. We appreciate the feedback and we are delighted that you enjoyed your stay. Please come back and stay again soon.
8/10 Bien
Maria
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 3 nuits en mai 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 15 mai 2024
Hello Maria, Thank you for the nice rating and we are happy to hear you enjoyed our Doubletree warm cookies. Please come back for more!
10/10 Excellent
Georgina Guesby, Tamarac
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Georgina Guesby
Séjour de 2 nuits en mai 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 13 mai 2024
Hello Georgina, Thank you for your review and for having been our guest. We appreciate the feedback and we will certainly look to correct the bathroom door issue you noted. We were pleased to learn that your stay was enjoyable and we hope to see you again.
4/10 Médiocre
Christian, Roth
10 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Christian
Séjour de 8 nuits en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 11 mai 2024
Thank you for your review and we regret that your stay did not fully meet your expectations. As we complete our renovations we look forward to bringing our guests an even better experience in the near future.
10/10 Excellent
Betsy
Voyage d’affaires, Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Betsy
Séjour de 1 nuit en mai 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 10 mai 2024
Hi Betsy, We appreciate the very nice rating and we are happy that you had an enjoyable stay. Just the way it should be. Please come back and stay with us again. Thank you.
8/10 Bien
Carrie
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carrie
Séjour de 3 nuits en mai 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 10 mai 2024
Hello Carrier, Thank you for letting us know you had a comfortable stay and we hope to have the pleasure of serving you again soon.
6/10 Satisfaisant
Talia
6 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Talia
Séjour de 1 nuit en mai 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 8 mai 2024
Hello Talia,Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. As we complete our renovations we look forward to bringing our guests an even better experience in the stays to come.
10/10 Excellent
Mariela
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mariela
Séjour de 4 nuits en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 8 mai 2024
Hello Mariela, Thank you for the great rating and we hope that you will choose to stay with us again soon.
10/10 Excellent
MOSHE, oakland
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MOSHE
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 8 mai 2024
Hello Moshe, Thank you for the great rating and we are delighted that you enjoyed your stay and our service. Please come back and stay with us again soon.
8/10 Bien
Renee Claire
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Renee Claire
Séjour de 2 nuits en mai 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 8 mai 2024
Hello Renee,Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. As we complete our renovations we look forward to bringing our guests an even better experience in the stays to come.
10/10 Excellent
Jason
29 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 2 mai 2024
Hello Jason, Thank you for the nice rating. We appreciate hearing from our guests and we are delighted that you enjoyed your stay.
4/10 Médiocre
Angelique
28 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Angelique
Séjour de 2 nuits en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 29 avr. 2024
Hello Angelique, We regret that you did not have an enjoyable stay and recognize that each guest expectations are different. Thank you for your feedback and we wish you comfortable and safe travels.
8/10 Bien
Elanie, Weston
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elanie
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 29 avr. 2024
Hello Elaine, Thank you for the nice review and we are pleased you had a comfortable review. Later this fall we plan to offer the streaming services you were hoping for. We hope to see you again.
10/10 Excellent
Rheanan
Voyage en famille, Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rheanan
Séjour de 4 nuits en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 29 avr. 2024
Hello Rheanan, Thank you very much for the great review and nice rating. We are delighted that you had an enjoyable stay. Please come back and stay with us again soon.
10/10 Excellent
MOSHE, oakland
26 avr. 2024
Les points forts : Propreté
MOSHE
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 29 avr. 2024
Hello Moshe, Thank you for the great rating. We are pleased that you enjoyed your stay. Please come back and stay again.
10/10 Excellent
Marcone
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcone
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 8 mai 2024
Hello Macrone,Thank you for the very nice rating and we are delighted that you enjoyed your stay. We hope to see you again at the DoubleTree Bell Tower Shops.
10/10 Excellent
Dalvin
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dalvin
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 24 avr. 2024
Hello Dalvin, Thank you for the very nice rating and we are delighted ta you enjoyed your stay. We hope to see you again soon.
10/10 Excellent
Luis
21 avr. 2024
Les points forts : Propreté et personnel et service
Luis
Séjour de 2 nuits en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 22 avr. 2024
Hello Luis, Thank you for your feedback and we appreciate your very nice rating. We hope to have the pleasure of serving you again soon.
8/10 Bien
Glenn
Voyage en famille
20 avr. 2024
Les points forts : Personnel et service et équipements
Glenn
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 22 avr. 2024
Hello Glenn, Thank you for staying with us and for your feedback. We appreciate hearing from our guests on how we can work to improve their future stays and we will certainly use your comments to do so. We hope you will stay with us again.
10/10 Excellent
Jorge
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jorge
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 16 avr. 2024
Hello Jorge, Thank you for the very nice rating of your stay with us. We hope you will come back and stay again.
10/10 Excellent
Rafael
12 avr. 2024
Rafael
Séjour de 2 nuits en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 8 mai 2024
Hello Rafael, Thank you for the very nice rating and we are delighted that you enjoyed your stay. We hope to see you again at the DoubleTree Bell Tower Shops.
10/10 Excellent
Lorna
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lorna
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 11 avr. 2024
Hello Lorna, Thank you very much for the nice rating and comments concerning your recent stay with us. We appreciate the feedback and we hope you will come back and stay with us again soon.
2/10 Horrible
Stuart
Voyage d’affaires
6 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Stuart
Séjour de 2 nuits en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 13 avr. 2024
We apologize that your stay was not enjoyable and we have addressed the issues that you noted with the appropriate members of our staff. As many other reviews indicate, we normally do a much better job. Thank you for your feedback.
2/10 Horrible
nicole
Voyage en famille
5 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nicole
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 8 avr. 2024
Hello Nicole, We are sorry that you did not have an enjoyable stay. Our Hilton website clearly states that we are undergoing renovations and unfortunately some third party booking sources do not include that information. Fortunately, most of our guests find our property enjoyable as evidenced by several recent reviews and we know that once our renovations are completed we will have even more to offer.
10/10 Excellent
fraser
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
fraser
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 8 avr. 2024
Hello Fraser, Thanks for the very nice rating and for letting us know that you enjoyed the service Bill provided you. We love hearing that. Please come back and stay with us again.
10/10 Excellent
Mary
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 2 nuits en avril 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 8 avr. 2024
Hello Mary, Thanks very much for the nice rating and for letting us know that you enjoyed your stay. We appreciate the feedback and we hope to see you again.
4/10 Médiocre
Emily
Voyage en famille
3 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 3 avr. 2024
Hello Emily,We regret that you did not enjoy your stay and apologize that we could not provide you with a reciept at check out. We will certainly look into that. Thank you for the feedback.
2/10 Horrible
Connie
Voyage en famille
2 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Connie
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 2 avr. 2024
Hello Connie, We regret that you did not have an enjoyable stay and we can assure you that our hotel is very safe. We are currently under renovation as I am sure you noticed and although we are working hard to minimize the impact on our guests we know that this work leaves some guests with a poor impression. We thank you for your feedback.
8/10 Bien
Katrina
Voyage en famille avec de jeunes enfants
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katrina
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 2 avr. 2024
Hello Katrina, Thank you for your review and we are glad to hear that you had an enjoyable stay. We hope that you will come back to stay with us again.
6/10 Satisfaisant
craig
24 mars 2024
craig
Séjour de 3 nuits en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 27 mars 2024
Hello Craig,Thank you for your rating and we will work to make improvements to improve your future experience. We hope you will come back again.
6/10 Satisfaisant
Christian
22 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christian
Séjour de 2 nuits en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 25 mars 2024
Hello Christian,Thank you for your rating and we appreciate your feedback. We hope you will stay with us again if the opportunity arises.
10/10 Excellent
Thelma
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thelma
Séjour de 3 nuits en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 21 mars 2024
Hello Thelma,Thank you for your review and we are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of having you as our guest again.
8/10 Bien
michael
Voyage en famille
20 mars 2024
Les points forts : Propreté et personnel et service
michael
Séjour de 2 nuits en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 22 mars 2024
Hello Michael, Thank you for your feedback and we look forward to serving you again.
10/10 Excellent
Chris
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 5 nuits en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 22 mars 2024
Hi Chris,Thanks for the great rating, we hope that you will stay with us again,
10/10 Excellent
Jane
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jane
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 22 mars 2024
Hello Jane,Thank you very much for the nice feedback. We hope to have the pleasure of serving you again.
10/10 Excellent
John R.
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John R.
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 22 mars 2024
Hi John,Thank you for the nice rating and we hope you will be back to stay with us again soon.
10/10 Excellent
Charles
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles
Séjour de 2 nuits en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 22 mars 2024
Hi Charles,Thank you for the very nice rating and we appreciate the feedback. We hope you will stay with us again.
10/10 Excellent
Reid
14 mars 2024
Reid
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 3 avr. 2024
Hi Reid,Thank you for the very nice rating and we are happy that you had an enjoyable stay. Please come back and stay again.
10/10 Excellent
mary
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mary
Séjour de 4 nuits en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 22 mars 2024
Hello Mary,We thank you for your kind rating and we hope that you will come back again to stay with us.
6/10 Satisfaisant
Guillermo A.
10 mars 2024
Les points forts : Personnel et service
Guillermo A.
Séjour de 3 nuits en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 12 mars 2024
Hello Guillermo, Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. We are working to address your concerns and recommendations. We hope to have the opportunity of serving you in the future.
10/10 Excellent
Steven
7 mars 2024
Steven
Séjour de 3 nuits en mars 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 29 mars 2024
Thank you for your rating Steven. We were happy to learn that you enjoyed your stay and we hope you will stay with us again.
6/10 Satisfaisant
Michelle
Voyage en famille
5 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Michelle
Séjour de 5 nuits en février 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 6 mars 2024
Hello Michelle, Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. We are working to address your concerns and recommendations. We hope to have the opportunity of serving you in the future.
6/10 Satisfaisant
Dorothy
4 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dorothy
Séjour de 4 nuits en février 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 5 mars 2024
Hello Dorothy, Thank you for your feedback and we will look into the concerns that you noted you had with your stay. We certainly want our guest to have a much better experience that OKAY. We hope you will come back and stay with us again.
4/10 Médiocre
Reggie
Voyage en couple
29 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reggie
Séjour de 6 nuits en février 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 1 mars 2024
Hello Reggie, Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. We are working to address your concerns and recommendations. We hope to have the opportunity of serving you in the future.
10/10 Excellent
Michael
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 7 nuits en février 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 1 mars 2024
Hello Michael, Thank you for your nice rating of your recent stay. We hope to have the pleasure of serving you again.
10/10 Excellent
Thomas
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en février 2024
Réponse de DoubleTree Hotel Bell Tower Shops Guest Services le 1 mars 2024
Hello Thomas, Thank you for the very nice review and we are very happy to hear that you enjoyed your stay and found our hotel to be clean and comfortable. Just as it should be. We hope that you will come and stay with us again.