Avis sur The Guitar Hotel at Seminole Hard Rock
The Guitar Hotel at Seminole Hard Rock
1 Seminole Way, Hollywood, FL
Avis
8,4
Très bien
9,0/10
Propreté
8,2/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Guest Services Team le 28 févr. 2024
Hello Therline!Thank you for submitting a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
André
Voyage en couple
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
André
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 9 janv. 2024
Hello Andre!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Melanie
28 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melanie
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services Manager le 30 nov. 2023
Hello Melanie,Thank you for taking the time to submit a review. We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood. Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Sylvie
Voyage en couple
4 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvie
Séjour de 4 nuits en juillet 2023
Réponse de Guest Services Manager le 11 août 2023
Hello Sylvie!Thank you for the kind compliment! We're happy to hear that you feel Seminole Hard Rock Hollywood is a stunning place! Be sure to treat yourself to a massage or spa service at our new Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
jean
28 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jean
Séjour de 1 nuit en avril 2023
Réponse de Guest Services Manager le 1 mai 2023
Hello Jean!Thanks for the review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
6/10 Satisfaisant
emmanuel
Voyage en couple
5 sept. 2022
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
emmanuel
Séjour de 7 nuits en août 2022
2/10 Horrible
Gilles
16 août 2022
Gilles
Séjour de 1 nuit en août 2022
8/10 Bien
Jessica
Voyage en couple
28 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en juillet 2022
10/10 Excellent
Nathalie
31 déc. 2021
Nathalie
Séjour de 1 nuit en décembre 2021
10/10 Excellent
Michael
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Team le 21 mai 2024
Hello Michael!Thank you for submitting a review! Your positive feedback is greatly appreciated! We're delighted to hear that you had such a great experience while visiting The Guitar Hotel at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Reynaldo, Mami
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reynaldo
Séjour de 1 nuit en février 2024
Réponse de Guest Services Team le 15 mai 2024
Hello Reynaldo!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
John
Voyage en groupe
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Team le 13 mai 2024
Hello John!Your positive feedback is greatly appreciated! We're delighted to hear that you had such a great experience with us at Seminole Hard Rock Hollywood! Our goal is always to provide amplified service and it sounds like we hit our mark! Next time, be sure to check out our Rock Spa & Salon to treat yourself to a massage or spa service on your next visit! We look forward to serving you again soon!
10/10 Excellent
Grisel
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grisel
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Team le 9 mai 2024
Hello Grisel!Thank you for the positive feedback! We're delighted to hear that you had a great experience while visiting The Guitar Hotel at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Ines
Voyage en famille avec de jeunes enfants
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ines
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 2 mai 2024
Hello Ines!Thank you for the positive feedback! We're delighted to hear that you had a good time with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Veronica
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 2 mai 2024
Hello Veronica!Thank you for sharing the positive feedback from your recent experience! We're happy to hear that you had an incredible experience at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
8/10 Bien
Elizabeth
Voyage en couple
28 avr. 2024
Les points forts : Propreté et équipements
Elizabeth
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 30 avr. 2024
Hello Elizabeth,We appreciate your observations and concerns. We're disappointed to learn about the negative interactions you had with our staff. We'll review your comments with our team to address the issues you mentioned. At Seminole Hard Rock Hollywood it is our goal to provide all of our guests with an exceptional gaming and entertainment experience. Although smoking is permitted at our facility, we understand that it should never interfere with the comfort of our guests.If you prefer a smoke-free experience, please visit our new 7,500 square foot fully enclosed smoke-free gaming area. Inside guests will find an impressive selection of more than 200 slots accepting a wide range of monetary denominations, from pennies to 5 slots. The new gaming room is conveniently located near the Winners Way Garage entrance.Also, smoking is prohibited in the restrooms, restaurants, retail promenade, convention area and our public walkways.We want everyone to have a memorable experience and the Seminole Hard Rock Hotel & Casino in Hollywood and look forward to welcoming you back.
6/10 Satisfaisant
Kelly, Falls church
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelly
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 30 avr. 2024
Hello Kelly,Thank you for submitting a review. We are always working on better ways to improve our guest experience, and we would love to hear more about your recent visit. Feel free to contact us directly if you would like to further discuss your experience. Have a rockin' day!
10/10 Excellent
Kenneth
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Team le 26 avr. 2024
Hello Kenneth!Thank you for the positive feedback! We're happy to hear that you feel The Guitar Hotel at Seminole Hard Rock Hollywood is a nice place! Next time, be sure to check out our Rock Spa & Salon to treat yourself to a massage or spa service on your next visit! We look forward to serving you again soon!
10/10 Excellent
Peggy
24 avr. 2024
Les points forts : Propreté
Peggy
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 26 avr. 2024
Hello Peggy!Thank you for submitting a review! It's great to hear that you enjoyed your experience with us at The Guitar Hotel at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 Excellent
Rania
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rania
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 25 avr. 2024
Hello Rania!Thank you for submitting a review! We're happy to hear that you had an excellent time with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Viviana
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Viviana
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 25 avr. 2024
Hello Viviana!Thank you for the positive feedback! We're glad to hear that you enjoyed some time by the pool while at Seminole Hard Rock Hollywood! Our goal is to create authentic experiences that rock and it sounds like we hit our mark! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
sean
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sean
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 23 avr. 2024
Hello Sean!Thank you for the positive feedback and Happy Anniversary! We're thrilled to hear that you had such an enjoyable experience and thank you for choosing Seminole Hard Rock Hollywood as your celebration destination! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Antonio
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonio
Séjour de 3 nuits en mars 2024
Réponse de Guest Services Team le 18 avr. 2024
Hello Antonio!Your positive feedback is greatly appreciated! It's great to hear that you had a good time with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 Excellent
Tania
17 avr. 2024
Tania
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 7 mai 2024
Hello Tania,Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Freddy
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Freddy
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 17 avr. 2024
Hello Freddy!Thank you for the positive feedback and kind compliment! We're thrilled to hear that you had such an amazing experience with us at Seminole Hard Rock Tampa! Be sure to treat yourself to a massage or spa service at our new Body Rock Spa on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Miguel
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miguel
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 17 avr. 2024
Hello Miguel!Thank you for submitting a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Catherine, Lawrence
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Catherine!Your positive feedback is greatly appreciated! We're happy to hear that you feel Seminole Hard Rock Hollywood is a beautiful place! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Jonathan
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Jonathan!Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Yumar
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yumar
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 10 avr. 2024
Hello Yumar!Your positive feedback is greatly appreciated! We're delighted to hear that you had a good time with us at The Guitar Tower at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Maite
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maite
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Maite!We appreciate the review! Thank you for the positive feedback! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood our goal is always to create authentic experiences that rock and it sounds like we hit our mark! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Gabriel
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriel
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Gabriel!Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Tara
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tara
Séjour de 4 nuits en mars 2024
Réponse de Guest Services Team le 8 avr. 2024
Hello Tara!Thank you for submitting a review! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood we strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Next time, be sure to check out our Rock Spa & Salon to treat yourself to a massage or spa service on your next visit! We look forward to serving you again soon!
8/10 Bien
Kutlay Erdal
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kutlay Erdal
Séjour de 6 nuits en mars 2024
Réponse de Guest Services Team le 8 avr. 2024
Hello Kutlay Erdal,We appreciate the rating, even if it means we could have done better. We’d love to know more about what we did and didn’t do well so that we can better serve you in the future. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
10/10 Excellent
Juana
Voyage en famille
5 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Juana
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 8 avr. 2024
Hello Juana!Your positive feedback is greatly appreciated! We're happy to hear that you feel Seminole Hard Rock Hollywood is a beautiful place! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
6/10 Satisfaisant
Joseph
1 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 1 avr. 2024
Hello Joseph,Thank you for sharing your feedback with us. We'll review your comments with our team to address the issues you mentioned. We apologize for any inconvenience caused and hope you'll give us another chance to provide a better experience in the future.
10/10 Excellent
Randolph
31 mars 2024
Randolph
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 2 avr. 2024
Hello Randolph!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Ballestero
28 mars 2024
Ballestero
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 18 avr. 2024
Hello Ballestero!Thank you for the review! We're delighted to hear that you enjoyed your time at The Guitar Hotel at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Aristode
24 mars 2024
Les points forts : Propreté et personnel et service
Aristode
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 26 mars 2024
Hello Aristode!Thank you for the positive feedback! We're delighted to hear that you had a great experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Ralph, Wellington
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ralph
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 22 mars 2024
Hello Ralph!Thank you for the positive feedback and kind compliments! It's great to hear that you had an excellent experience at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
8/10 Bien
paul
20 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
paul
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 22 mars 2024
Hello Paul!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Schallum
17 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Schallum
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 19 mars 2024
Hello Schallum!Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
SHARON E
15 mars 2024
SHARON E
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 8 avr. 2024
Hello Sharon!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Alain
Voyage en groupe, Voyage en couple
13 mars 2024
Alain
Séjour de 3 nuits en mars 2024
Réponse de Guest Services Team le 14 mars 2024
Hello Alain!Thank you for your positive feedback! We're delighted to hear that you had such an amazing experience with us at Seminole Hard Rock Hollywood! We strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
YongUnee, DACULA
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
YongUnee
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 13 mars 2024
Hello YoungUnee,Thank you for your feedback and for sharing your suggestions. We appreciate your input and will take it into consideration as we strive to improve our services. We value your loyalty and look forward to serving you better in the future.
4/10 Médiocre
Simone
Voyage en couple
10 mars 2024
Les points faibles : Personnel et service
Simone
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 12 mars 2024
Hello Simone,Thank you for submitting a review. We are always working on better ways to improve our guest experience, and we would love to hear more about your recent visit. Feel free to contact us directly if you would like to further discuss your experience. Have a rockin' day!
6/10 Satisfaisant
John
Voyage en couple
5 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
John
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 14 mars 2024
Hello John,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
4/10 Médiocre
John
Voyage en famille
5 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
John
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 7 mars 2024
Hello John,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
10/10 Excellent
Janelle
5 mars 2024
Janelle
Séjour de 3 nuits en février 2024
Réponse de Guest Services Team le 7 mars 2024
Hello Janelle!Thank you for submitting a review! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood our goal is always to create authentic experiences that rock and it sounds like we hit our mark! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
8/10 Bien
Helen, Miami
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helen
Séjour de 1 nuit en février 2024
Réponse de Guest Services Team le 7 mars 2024
Hello Helen!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 Excellent
Fernandido
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fernandido
Séjour de 1 nuit en février 2024
Réponse de Guest Services Team le 4 mars 2024
Hello Fernandido!Thank you for the positive feedback! We're delighted to hear that you had a good time with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!