Chambre Double Deluxe, rez-de-chaussée (Patio) | Terrasse/Patio

Avis sur Riad TOYOUR

3.5 out of 5
Riad TOYOUR
22 Derb El Miter, Ain Zleten, Fes

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 22 avis sur 32." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 32." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 32." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 32." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 32." "

9,4/10

Propreté

9,6/10

Personnel et service

9,8/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Alexis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe expérience
Riad très bien placé. Le personnel est d’une gentillesse incroyable et les plats proposés excellents ! 10/10 pour nous.
Séjour de 2 nuits en février 2024

10/10 Excellent

Bérengère

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un Riad magnifique, les chambres sont spacieuses, l’accueil parfait, le petit-déjeuner très copieux. L’emplacement est pratique pour visiter la médina. Le calme de l’intérieur du Riad est très agréable et la vue depuis la terrasse sur le toit aussi. Merci pour l’accueil !
Séjour de 3 nuits en septembre 2023
Réponse de Y.MENDERES le 20 sept. 2023
Cher(e) visiteur/visiteuse,Nous sommes ravis de lire votre commentaire enthousiaste et de savoir que vous avez passé un séjour agréable dans notre Riad. Votre appréciation de nos chambres spacieuses, de l'accueil chaleureux que nous offrons, ainsi que du copieux petit-déjeuner, nous comble de satisfaction. Nous nous efforçons toujours de fournir la meilleure expérience possible à nos hôtes.L'emplacement central de notre Riad est en effet idéal pour explorer la médina, et nous sommes ravis que vous ayez pu en profiter pleinement. Le calme de l'intérieur du Riad est conçu pour offrir une oasis de tranquillité au cœur de la médina animée, et il semble que cela ait été à la hauteur de vos attentes. La vue depuis notre terrasse sur le toit est également un de nos points forts, offrant une perspective unique sur la ville.Nous vous remercions sincèrement d'avoir choisi notre Riad pour votre séjour, et nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir. N'hésitez pas à revenir nous rendre visite si vous décidez de revenir à la médina.Bien à vous,

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super Riad, accueil très chaleureux par Mehdi. Très propre, service de qualité pour toutes les prestations. Je recommande vivement. Un tout grand merci à Mehdi pour ce beau séjour et pour ce bon repas digne d’un grand restaurant.
Séjour de 1 nuit en août 2021
Réponse de YM le 23 août 2021
Merci beaucoup pour le commentaire, nous sommes très contents que vous avez passés un très bon séjour parmi nous, et A très bientôt!

8/10 Bien

Christian

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Tres bien... mais petit problème salle de bains
Tres beau riad aux portes de la Médina. Parking facile et proche. Accueil très bon. Service un peu emprunté. Nourriture très bonne. Seul bémol une odeur d’égouts persistante provenant de la salle de bains. Nul doute que ceci sera vite corrigé....
Séjour de 3 nuits en décembre 2017
Réponse de MENDERES le 9 janv. 2018
Bonjour, Merci pour votre message. Nous sommes content que vous avez passé un bon séjour parmi nous. Nous avons bien noté vos remarques et nous allons commencer la renovation des égouts externes très bientôt a notre charge :(

8/10 Bien

Brigitte, Toulouse

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très bien situé
Riad très agréable, personnel serviable et aimable. Petit déjeuner copieux avec des produits frais et variés. Magnifique vue sur la ville depuis les terrasses. A proximité de la médina. Nous recommandons ce lieu reposant.

10/10 Excellent

YUJI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Humza

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Riad Toyour was the highlight of our amazing trip to Morocco. Specifically, Isa and Idris were fantastic hosts, they helped us with everything possible and make us feel welcome from the minute we arrived in Fes. The riad itself is beautiful, with birds chirping and nice views from the rooftop. There was nothing better than a late night cup of tea from our balcony. We cannot wait to return to Fes and Riad Toyour, and the wonderful staff who work there.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Hamilton C

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Stay
The riad was fantastic, great location and it offers a wonderful oasis from the souks. The owner has worked hard to build a wonderful Riad. The staff is extremely knowledgeable and helpful. Idriss was exceptionally kind and helpful.
Séjour de 4 nuits en octobre 2023
Réponse de hudhud le 21 oct. 2023
thank you : happy to see you again

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing atmosphere in this hotel, very clean, quiet, central, beautiful view of the city and the medina from the roof terrace
Réponse de hudhud le 21 oct. 2023
as many birds, feel free to come back

10/10 Excellent

Carol

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we arrived, it felt like home from home. Idriss was amazing and looked after our every need. Quick to help in our questions regards the area, and organising trips and restaurant bookings. As we were here for 5 nights, we had the equally amazing Issa to assist for everything else. These gentlemen are a credit to the Riad, and would make a return trip a must! 5 star service, cleanliness and food in the Riad - AMAZING! Thank you! ❤️❤️❤️
Séjour de 5 nuits en septembre 2023
Réponse de hudhud le 21 oct. 2023
thanks a lotsee you again

10/10 Excellent

Daniele

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We can’t say enough about Idris and Hassai who are the most charming, helpful staff. They helped us with any thing we needed and beyond. The establishment is most enchanting with decor details that immediately transport you to what you imagine magical Morocco to be.
Séjour de 3 nuits en septembre 2023
Réponse de Y.MENDERES le 20 sept. 2023
Dear valued guest,Thank you so much for taking the time to share your wonderful experience at our establishment. We're truly delighted to hear that Idris and Hassai made such a positive impression on your stay. They are indeed dedicated to ensuring our guests have a memorable and comfortable experience.We're thrilled to read your compliments about the enchanting decor. We take great pride in creating an atmosphere that immerses our guests in the magical essence of Morocco. It's heartwarming to know that our efforts have had such a positive impact on your perception.Your kind words serve as motivation for our team to continue providing top-notch service and maintaining the captivating ambiance that sets us apart. We genuinely appreciate your choice to stay with us and hope to have the pleasure of hosting you again in the future. Should your travels bring you back to Morocco, please do not hesitate to reach out to us.Warm regards,

10/10 Excellent

johan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic Stay
All perfect, beautiful Riad
Séjour de 2 nuits en avril 2023

10/10 Excellent

Scott

Séjour de 1 nuit en décembre 2022
Réponse de bird le 6 janv. 2023
thank you for the visit

10/10 Excellent

Avi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GREAT AND RECOMMENDED
AMAZING PLACE AND SERVICE
Séjour de 2 nuits en décembre 2021
Réponse de YM le 10 janv. 2022
Thank you for your lovely feedback.

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t be fooled by the small street and tiny door, once you step inside it is a whole other world. The staff is amazing, kind, and helpful. The beds were a little hard but fine. Breakfast included the traditional Moroccan breakfast of bread, juice and tea with eggs and fruit. The location is great, just a very quick walk to the Medina. We loved hearing the birds in the morning and flying around during breakfast. With all the birds however, it was very clean. The great staff even mailed something we left in the room! The only tiny problem we had was trying to get in our first day. We tried calling but no one answered. Other than that, it was a great stay and we’d go back again!
Séjour de 3 nuits en mars 2021
Réponse de Y.M le 25 avr. 2021
Dear Tracy, Thank you so much and for your lovely review, looking forward to meeting you again between us!

8/10 Bien

Derek, Slocan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location at edge of Medina. Nice patio and views. Quiet and pleasant.
Séjour de 4 nuits en octobre 2019
Réponse de YM le 9 déc. 2019
Thank you for sharing your experience with our mutual guests.

10/10 Excellent

Hugh

Les points forts : Propreté et personnel et service
Beautiful courtyard!! Comfortable clean room. Goof good, helpful staff. Highly recommend.
Séjour de 3 nuits en septembre 2019

8/10 Bien

Muhammed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family friendly Riad.
I was satisfied with staffs and overall there were some issues with room which took sometime to resolve. Good value for the price we paid.
Séjour de 2 nuits en mai 2019

8/10 Bien

きさ

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
朝早く出ないといけないことを伝えると、朝食のボックスを用意してくれました。スタッフの方はとても気さくで良かったです。シャワーの温度調整だけ少し難しかったです。
Séjour de 1 nuit en mai 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This Riad is conveniently located next to the old Medina, but the best thing about it is the beauty of its courtyard. The staff is attentive, the breakfast is fabulous. Definitely the place to stay in Fez.
Séjour de 2 nuits en mai 2019

10/10 Excellent

Ines

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a magical stay at Riad Toyour. I loved that it was a true riad in that it had four gardens in a courtyard, each garden representing a season. They had a lovely rooftop terrace where you could enjoy drinks and overlook the medina in Fes. The rooms were gorgeous. The food was great. The breakfasts were generous. Great deal! Quiet, convenient location in the medina. One of the best places I've ever stayed in and I've traveled all over the world. The only thing that didn't thrill me was the tubs are challenging to get in and out of.
Séjour de 3 nuits en février 2019
Réponse de M E N D E R E S le 14 mars 2019
Hello, Thank you so much for your kind words,we are so happy you enjoyed your stay between us, hope to meet you again at the house of birds!

10/10 Excellent

Ken, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great riad
Excellent riad in a freest location just a few minutes walk to Médina. Staff very friendly, especially Sayid and Um. Wonderful dinner our first full day. Beautiful, nicely decorated courtyard with birdsong throughout the day. My wife and 2 daughters stayed 8 days as vase for Fes and other excursions . Moraoccans truly seem th like Westerners. Hope I get a chance to visit again
Séjour de 7 nuits en mai 2018
Réponse de YM le 4 juin 2018
Thank you so much for your kind words we are happy that you enjoyed your week with us, our birds already miss you and waiting for another visit in Future hope soon

8/10 Bien

Saad

Les points forts : Personnel et service
Réponse de YM le 9 mai 2018
Thank you Saad for your review, we are happy you enjoyed your stay between us, hope to meet you again. Kind Regards

10/10 Excellent

Pascale, Zürich

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Der Aufenthalt im Riad Toyour war ein Highlight unserer Marokko-Reise. Die Angestellten waren herzlich, das Zimmer sehr geräumig und sehr schön eingerichtet. Wir würden immer wieder ins Riad Toyour gehen.
Séjour de 3 nuits en février 2018

10/10 Excellent

a, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peace within the Medina
A very cute riad a stone's throw from the Medina, but feels like further, as it's so quiet and tranquil. Staff were very lovely and attentive to all my needs. Breakfast is lovely, and the roof terrace great for chilling out on the hammock. The riad itself took me back a to Alhambra, Granada, with its Andalusian feel. One of the best places I have stayed in for a while, and I'm a well rounded solo traveller!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Beautiful place, poor service
Pros: This is a beautiful place and is well-located, comfortable, and clean. If that is enough for you, book with confidence. Cons: We had several problems with service that made this an unpleasant experience overall. First, we reserved (and paid extra for) a patio room with courtyard views. On check-in, we were led to an upstairs room. When we asked for the patio room we had reserved, we were told that all the rooms were the same, which was clearly untrue. Second, breakfast was unreasonably slow -- one morning all the guests waited for over a half hour before being acknowledged by staff at all, with no explanation. We tried to be patient each morning, but it was difficult as we wanted to get on exploring the city. Third, staff were unavailable and generally unhelpful. There was no "24 hour front desk," and nobody offered any orientation to the city or assistance with travel plans. Staff were so unavailable that, when trying to check out, we did not know who or how to pay, and nearly missed our train trying to figure it out. On the two occasions we did ask for assistance with travel plans when we did find staff, we were once offered totally unhelpful instructions and, on the second (when asking for a recommendation for a public and authentic hammam), directed forcefully into a tourist trap that was overpriced, and neither good nor authentic. It seems that staff has changed since some of the prior glowing reviews.
Dear Reviewer, Thank you for the review and for sharing your experience with other guests... We try very hard to satisfy all our visitors because we like our job sometimes it's true we can not satisfy everybody!!! I remember you when you visited us and I remembered that I did the check-in personally to you. When you came we offered you our welcome tea with Moroccan cookies, after finishing your check-in forms I showed you on map all the important sights and restaurants to visit, we offered you the guided visit to the medina; you didn’t like, we proposed to you all the excursions to do; you didn’t like either, we talked together for more than 20 minutes about Fez we finished our conversations by recommending to you all the good restaurants and SPA but it's seems you had already your list of the places to visit and where to eat !!! Concerning the Hammams we recommended two options to you : the popular one that all the locals use and the second located in another riad, you didn't like both of the propositions !!! Concerning you room as we explained to you, your booked a room with view so we give you the room upstairs with better view not on the ground floor ! you di’t like !!! We serve breakfast everyday from 08h30 to 11h00, because you didn't answer our waiter about the time of your breakfast when he asked you every evening of course you will have same late in your breakfast service but not 30 minutes !!! On your departure and after finishing your breakfast you quit the hotel very discreetly with your luggage, our staff followed you to the parking and asked you to pay this is not normal that you stayed in hotel and you didn't pay, I talked with you on the phone personally and you promised me to pay when you come back home !!!! SO SPECIAL STAY TO REMEMBER.

8/10 Bien

Geoge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank you for the kind words. Kind Regards. Menderes

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoying old Fes in a week end.
Friendly family run hotel. Right at Fes medina so, very easy to go shopping famous quality art craft and enjoy very good Moroccan food.
Thank you so much for your lovely words. Kind Regards. Menderes

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
True Fes
Visiting Fes to enjoy some art craft and Moroccan life in a nice family hotel (Riad as the locals say). Very agreeable place, with typical Moroccan architecture and decoration. Very friendly and accessible family staff, always available to help if needed.
Thank you so much for the review, hope to meet you again. Kind Regards. Riad Toyour

10/10 Excellent

Badia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A beautiful riad in old gated Fes! Run by a French owner who has restored the riad to its former glory. The interior is of high quality and a beautiful court yard housing lemon and orange trees. Riad Toyous has an array of birds flocking inside the courtyard.A romantic setting with beautiful light features adding to the moreish experience. This riad is a real jewel in Fes, with lovely views of fes on the roof top. Bilal was our host and was charming, greeting us with mint tea and biscuits. In the morning we were served with delicious Moroccan breakfast in the courtyard listening the birds singing. A lovely stay at exceptional value.the hotel is spotless and in the shopping district of the fes.
So special review, so happy to host you between us.

10/10 Excellent

Shabbar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful and well located Riad.
My 4-days stay was amazing. The proprietor was in town from Paris and spent the afternoon and evening giving me a personal walking tour of the old city. This is a very beautiful traditional 'Riad' with great staff and wonderful hospitality.
Thank you so much for the kind words.