Dear Claudia,thank you very much for your 10 points rating. We are very proud to provide the best service and to make every stay with us unique.Kindest regards,Thomas GovalActing General Manager

Sehr geehrter Herr Raluca,vielen Dank für Ihre tolle Bewertung. Herzliche Grüsse,Christian SackGeneral Manager Bürgenstock Hotels & Resort

Lovely to see your amazing 5* review. We would be honored to welcome you back soon. Warm regards, Bürgenstock Resort Robert P. Herr - General Manager

Thank you very much for your excellent feedback! Kind regards, Bürgenstock Resort

Cher invité Nos vous remercions d'avoir pris le tems de nous partager votre retour suite à votre séjour chez nous auf Bürgenstock Resort. Grâce au commentaires nous pouvons améliorer notre service sur le resort, nous vous en sommes ainsi très reconnaissants. Salutations ensoleillées du Bürgenberg Bürgenstock Resort Guest Experience Team experience@buergenstock.ch

Dear Ricardo, thank you very much for your feeback, it was our pleasure to have you as our guest.Best regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort

Dear Antonella,thank you very much for taking the time to write us a feedback.We are very sorry to ready that we have not been able to reach the 10 points. We would love to learn what did not went that perfect. Kindest regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort

Dear Irina, thank you for your 5 star rating. We look forward to welcome you back soon. Kindest regards,Thomas GovalActing General Manager

Dear Jennifer,thank you very much for your amazing feedback.Kindest regards,Thomas Goval Acting General Manager

Dear Ademer, thank you very much for your amazing 5 star rating. Kindest regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort

Dear Kathryn,On behalf of our team at the Bürgenstock Hotels & Resort, thank you for choosing to stay with us and sharing your remarkable feedback.I am absolutely delighted that overall you enjoyed your stay with us and our genuine care and comfort was felt throughout your short visit.We look forward to welcoming you in the future as we will be offering new services and dining options to continue to elevate the level of luxury in our hotel.Kindest regards,

Dear Farshid,Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at The Bürgenstock Hotels & Resort. I am absolutely delighted that overall you enjoyed your stay with us and our genuine care and comfort was felt throughout your short visit.I look forward to welcoming you and your loved ones to The Bürgenstock Hotels & Resort, where we will be introducing new services, dining options and amenities in the near future to further enhance your stay with us. Kind regards,

Dear Somayeh Sadat,hank you so much for your five-star feedback about your experience at Bürgenstock Hotels & Resort! We are delighted to hear that you found your stay pleasant. Providing exceptional service and creating a positive atmosphere for our guests is always our top priority, and it's wonderful to know that we succeeded in making your visit enjoyable.We strive to ensure that every aspect of your stay exceeds your expectations, from our luxurious accommodations to our world-class amenities. We appreciate your kind words and are thrilled that you had a pleasant experience with us.Your satisfaction is extremely important to us, and we value your feedback. We will continue to work hard to maintain the high standards that our guests deserve and expect. Thank you for choosing Bürgenstock Hotels & Resort, and we look forward to welcoming you back in the future for another delightful stay!Kindest regards, Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

Dear CAN,On behalf of our team at the Bürgenstock Hotels & Resort, thank you for choosing to stay with us and sharing your remarkable feedback.I am absolutely delighted that overall you enjoyed your stay with us and our genuine care and comfort was felt throughout your short visit.We look forward to welcoming you in the future as we will be offering new services and dining options to continue to elevate the level of luxury in our hotel.Kindest regards,

Dear Octavio, thank you very much for our amazing rating. We look forward to welcome you back soon.Kindest regards, Christian SackGeneral ManagerBürgenstock Hotels & Resort

Dear corey,Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at The Bürgenstock Hotels & Resort. It was an absolute pleasure to read about your positive experience at our hotel. We look forward to welcoming you to our hotel in the near future as we will be offering new dining options to continue to delight our valued guests. Kind regards,

Dear Mr. Mattew, First of all, I would like to thank you for the time you took to provide us with feedback. Receiving feedback from our guests is always very valuable for us, whether positive or negative, because only in this way it is possible for us to constantly improve our service.Our room rates include various additional services, as well as access to the Alpine SPA and fitness, the use of the Bürgenstock train and the Bürgenstock boat and much more. Through exclusive partnerships such as Ferrari, Salvatore Ferragamo, Barbara Sturm or biologique recherche, it was possible for us to raise rates and thus clearly set ourselves apart from our competitors due to the additional services. Of course we hope that we could convince you of us and we hope very much that we can welcome you soon again with us. Kindest regards, Christian SackGeneral ManagerBürgenstock Hotels & Resort

Dear Sony,Thank you for taking valuable time out of your day to share your feedback with us on Hotels.com.We are immensely grateful for your visit and would be honoured to welcome you back in the near future.Best regards,Christian SackGeneral ManagerBürgenstock Hotels & Resort

Dear Hamad,Thank you for choosing to stay with us and sharing an encouraging review of your experience at the Waldhotel.I look forward to welcoming you again to The Bürgenstock Resort.Kindest regards,Christian SackGeneral ManagerBürgenstock Hotels & Resort

Sehr geehrte Susanne, vielen herzlichen Dank für Ihr Feedback. Es freut uns sehr, dass wir Sie von unserem Resort überzeugen konnten und Ihnen einen unvergesslichen Aufenthalt bieten konnten. Wir freuen uns schon jetzt Sie und Ihre Familie bald wieder bei uns begrüssen zu dürfen. Herzliche Grüsse vom Bürgenstock, Christian Sack General Manager Bürgenstock Hotels & Resort

Vielen herzlichen Dank für Ihre Bewertung. Es war uns eine grosse Freude Sie bei uns begrüssen zu dürfen. Leider sehen wir, dass Sie nicht ganz zufrieden waren. Gerne würden wir mehr über Ihren Aufenthalt erfahren. Unser Experience Team steht Ihnen gerne zur Verfügung. Herzliche Grüsse, Christian Sack General Manager Bürgenstock Hotels & Resort

Vielen Dank für Ihren Kommentar und Ihre top Bewertung!

Sehr geehrter Gast, Herzlichen Dank für Ihre positive Bewertung und das Feedback. Um unseren Gästen ein einmaliges Gesamterlebnis zu bieten, haben Sie mit einer Hotelreservation im Bürgenstock Resort die An- und Abreise mit Schiff und Bahn ab Luzern inkludiert, was als attraktive Alternative zur Anreise mit dem privaten Auto dient. Wir würden uns freuen Sie bald wieder bei uns begrüssen zu dürfen. Herzliche Grusse, Robert P. Herr General Manager Bürgenstock Hotels & Resort

Thank you very much for your comment and your top score!

Herzlichen Dank für Ihr Feedback!

Dear valued Tomasz Thank you very much for your perfect rating and your kind review to your stay among us. It is great to read that you have enjoyed your time in this wonderful house at our resort, the 5* Waldhotel Health & Medical Excellence is indeed the perfect house to recharge your batteries and create unique memories while being our guest. We truly hope that you find the chance to visit us again in the near future. In the meantime we wish you all the best for 2020 and look forward welcoming you back soon. Warm Swiss greetings Bürgenstock Resort Robert P. Herr - General Manager

Vielen Dank für Ihre top Bewertung!

Vielen Dank für Ihre top Bewertung!

10 out of 10, thank you very much! Kind regards Bürgenstock Resort Robert P. Herr - General Manager

Dear Frederico Thank you very much for your lovely feedback! We love what we do and do what we do with passion for our guests, it is great to read that you fully enjoyed your stay among us. We are looking forward welcoming you back at our magic mountain. Warm regards Bürgenstock Resort Robert P. Herr - General Manager

Dear Johnny It is always nice to read that our guests enjoyed their time with us here on the Bürgenberg. Thank you for your top score and your comment, which has already been forwarded to the restaurant manager. The whole team would be delighted to welcome you back at our Waldhotel soon. Warm regards from above the lake Lucerne Bürgenstock Resort Robert P. Herr – General Manager

Dear Kassie The whole Team thanks you for your great score and your comment. We are very sorry to hear that you could not fully enjoy your stay at the Waldhotel. Thanks to your comments, which we already forwarded, we can improve our service every day to make the stay of our guests in the Bürgenstock Resort unforgettable. May the memories to an unforgettable stay at the Waldhotel draw you back in not too distant future. Kind regards Bürgenstock Resort Robert P. Herr – General Manager

Dear Guest To give the Bürgenstock a second life old and new has been combined to preserve the legend and the history of this magic place. Yours sincerely Bürgenstock Resort Robert P. Herr – General Manager