Petit-déjeuner buffet (8 USD par personne)
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Avis sur Ella Mount Heaven Hotel

3 out of 5
Ella Mount Heaven Hotel
15th Mile Post, Wellawaya Road, Ella, Uva Province

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 1 avis sur 8." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 8." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 8." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 8." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 8." "

6,6/10

Propreté

8,4/10

Personnel et service

6,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Chamila

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Séjour de 1 nuit en février 2024

4/10 Médiocre

Susan

Les points faibles : Confort de la chambre
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Angela

Voyage en groupe
Les points faibles : Propreté
NEvER AGAIN
When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Nina, Münstrr

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Séjour de 2 nuits en février 2020
Réponse de kasun Samuditha le 11 mars 2020
Ayubowan Sir/Madam, Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on Tripadvisor. We are delighted to hear you enjoyed your experience with us. Our team is a passionate group with the common goal of providing unparalleled service so we couldn't be happier to know their efforts made a positive impact in your experience. We will be sure to pass along your wonderful compliments to our team members. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ella Mount Heaven Hotel. Kasun Samuditha Front Office Manager. Ella Mount Heaven Hotel.

6/10 Satisfaisant

Angie Mui Gek

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Séjour de 1 nuit en décembre 2019
Réponse de Kasun Samuditha le 3 janv. 2020
Ayubowan Sir/Madam, Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on Hotels.com. Providing our guests with the highest level of hospitality and maintaining a fresh atmosphere within our guest rooms and common areas is our number one priority and we sincerely apologize for falling short of meeting your expectations in the areas that you described. As a teachable moment, we have shared your feedback to our appropriate hotel team to ensure the necessary guidelines are in place to improve our overall guest experience. Kasun Samuditha Front Office Manager. Ella Mount Heaven Hotel.

8/10 Bien

Mohamed azeer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de KASUN SAMUDITHA le 27 déc. 2019
Ayubowan Sir/Madam, Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on EXPEDIA. We are delighted to hear you enjoyed your experience with us. Our team is a passionate group with the common goal of providing unparalleled service so we couldn't be happier to know their efforts made a positive impact in your experience. We will be sure to pass along your wonderful compliments to our team members. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ella Mount Heaven Hotel. Kasun Samuditha Front Office Manager. Ella Mount Heaven Hotel.

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Séjour de 1 nuit en novembre 2019
Réponse de Kasun Samuditha le 16 nov. 2019
Dear Sir/Madam, First thanking to you for choosing Ella Mount Heaven. We really appriciate your kind feed back, from that positive things will take positively. In the future implement as much as positively rather thatn now. As you mentioned, our bad things will take positively and will be fix as much as possible. We are really sorry for inconvienience in your stay @ Mount Heaven. Thank you, Front Office Manager Ella Mount Heaven.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Séjour de 3 nuits en octobre 2019
Réponse de Kasun Samuditha le 22 oct. 2019
Thanking to you stayed with Ella Mount Heaven Hotel!!! We really appreciate that kind words. Looking forward again Ella Mount Heaven Hotel...