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Avis sur Cherrabah Resort

3 out of 5
Cherrabah Resort
1 Keoghs Road, Elbow Valley, QLD

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 5 avis sur 55." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 55." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 55." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 55." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 55." "

7,2/10

Propreté

7,6/10

Personnel et service

4,4/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

10/10 Excellent

Bruce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isolated. Relaxing
Séjour de 3 nuits en mai 2022

2/10 Horrible

Helen

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The only plus was that the linen was clean and the bed comfortable. We arrived at 6pm in the rain. We knew the unit numbers because the receptionist had rung to tell us. There were no sign to the units so we had to walk to find them. There was no parking and the ground was rocky and dangerous. There was no internet! The units were functional at best.
Séjour de 1 nuit en mai 2022

2/10 Horrible

Michael

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
There was no one here to check us in. We just got a text to tell us which room we were in and the key was in the door. This meant that there was no bar open and no restaurant. There were others booked in. There were a total of 5 adults and 6 children including a 4 week old baby. Not good considering how far it is to get food. Maybe this should be highlighted in their website that there are no meals weekdays.
Séjour de 1 nuit en avril 2022

8/10 Bien

CYRIL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good venue
Séjour de 1 nuit en avril 2022
Réponse de Sales le 22 avr. 2022
Thank you for your time , our team here work really hard to insure our guest enjoy there stay at Cherrabah.

6/10 Satisfaisant

Stacey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet place with lovely country atmosphere, but was disappointed with options for dinner and breakfast.
Séjour de 1 nuit en mars 2022
Réponse de Sales le 22 avr. 2022
We have had a few issues with staffing , this we are working on and will differently be reopening our kitchen whilst we have inhouse guests .

6/10 Satisfaisant

Evelyn

Voyage en couple
Les points forts : Propreté
No chef available so had to drive to Warwick for dinner & breakfast. Very old facilities, though clean. No information about what was available.
Séjour de 1 nuit en février 2022

4/10 Médiocre

Paul

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021

4/10 Médiocre

Donald G

Les points faibles : Infrastructures et conditions de l’hébergement
Old, tired, poorly equipped unit .Needs a complete refurb.No cutlery or crockery etc, one chair, no table No food available Friday night. Very disappointing At least it was clean Don Bray
Séjour de 2 nuits en octobre 2021
Réponse de Fran le 2 nov. 2021
Motel style room , sorry we don't have any catering facilities in these rooms. I do believe that when your asked at reception for the plates, glasses etc. these were supplied on your request Our standard rooms have tea and coffee facilities only. I apologies for the restaurant not being open on the Friday night. We are currently working on improving our accommodation facilities.

6/10 Satisfaisant

Janet

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The overall property was tired - needed fresh flowers etc in dink g area - couches old & tired & everything quite dusty!!! Suggest close off unused areas totally & concentrate on making the main dining/bar area fresh & alive!!! Rooms are clean - but again furnishings needed refresh!!!
Séjour de 2 nuits en octobre 2021
Réponse de fran le 2 nov. 2021
We are in the process of revamping our rooms and the main homestead , And I have taken your comments to the management and housekeeping team. I hope to be able to welcome you back in the near future to see the improvements.

10/10 Excellent

Callum

Séjour de 2 nuits en octobre 2021
Réponse de Fran le 2 nov. 2021
Thank you , glad you enjoyed your stay .Look forward to welcoming you back.

6/10 Satisfaisant

John

Voyage en famille
Tv didn’t work
Séjour de 2 nuits en octobre 2021
Réponse de fran le 2 nov. 2021
I do apologies for TV not working , we do occasional have trouble with reception due to high winds or storms. I believe the problem was solved when report to reception by one of our team

4/10 Médiocre

Joe

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The rooms are very run down
Séjour de 1 nuit en octobre 2021
Réponse de fran le 2 nov. 2021
We are in the process of revamping our rooms and main homestead , Once completed we will be posting to our website. I look forward to welcoming you back.

2/10 Horrible

John

Séjour de 2 nuits en octobre 2021

6/10 Satisfaisant

Michelle

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Lovely location and view. Accommodation needs extensive renovations.
Séjour de 1 nuit en octobre 2021
Réponse de fran le 2 nov. 2021
Thank you for your kind words over the next few months we will be improving and revamping the accommodation . We look forward to welcoming you back.

8/10 Bien

Rosemary

Voyage en couple
Les points forts : Propreté
A little in need of love but absolutely loved the feel of the place. Calm and beautiful surrounds.
Séjour de 1 nuit en octobre 2021
Réponse de fran le 2 nov. 2021
Yes - Cherrabah has that million dollar view that everyone falls in love with. Just the place to rest , relax and rejuvenate. We are currently in the process of revamping and in proving both the accommodation and homestead , we look forward to welcoming you back.

10/10 Excellent

Norm

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
WE'LL BE BACK
Very friendly and helpful staff. FANTASTIC VIEWS. We'll be back
Séjour de 1 nuit en septembre 2021
Réponse de fran le 13 sept. 2021
Thank you for your review , we look forward to welcoming you back

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing and the views were spectacular. Lovely place to stay
Séjour de 2 nuits en juillet 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was closed and the gate locked. I have emailed you for a refund. The accommodation has gone out of business but still took my booking and money. We had to drive an hour to find other accommodation.
Séjour de 1 nuit en mars 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Views are fantastic. Room sliding door rattling in the night was annoying and toilet knocked while refilling cistern.
Séjour de 1 nuit en mars 2020

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff and food ( when it was available was good). Pool and spa unusable ( don't believe the pictures it was green and murky). No drinking water as muddy water came out of taps. Arrived in dark to key and 240 room number on key - no map - room was actually 040. Holes in walls. No one serving at bar during meal. No hot water for showers. One chair in room. One TV station working - until other guests arrived second night then more worked. Place in need of urgent repair. Room housekeeping never came all weekend depsite leaving sign on door as instructed. No blind on window - no privacy.I will be contacting consumer affairs to gain a refund.
Séjour de 3 nuits en octobre 2019
Réponse de Fran le 9 oct. 2019
Please except my sincere apologies. I have addressed all your issues with the appropriate heads of departments. We are currently in severe drought conditions and water is certainly a issue, our filtration system is working over time just to keep the water up. I believe you have been offered a full refund for the accommodation through Expedia and all cost of meals were deleted off your account. Once again please accept my apologies, I would like to take the opportunity to offer you a nights accommodation as our guest to return to Cherrabah at a later date , please contact me direct at Cherrabah Resort.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
A little over priced for the quality of the room and amenties. Staff were eager to please. Sadly it is starting to look its age.
Séjour de 1 nuit en septembre 2019
Réponse de fran le 9 oct. 2019
Glad to hear that staff were helpful and friendly, we are presently updating our rooms and improving our outdoor activities There is plans for new accommodation buildings. We are working on improving all the resort activities and facilities.

8/10 Bien

Debbie

Les points forts : Propreté, personnel et service, confort de la chambre
A beautiful part of Aussie Countryside!
Our stay at Cherrabah Resort was a quick over-nightery so unfortunately we didn't get to use a lot of the facilities. We were made to feel very welcome from the 'welcoming' phone call on the day of our stay to our check in late in the evening. The unit was scrupulously clean, warm, tidy with everything you would need for a short stay. For an older-style cabin type accommodation it had a modernised feel to it. The drive out to Cherrabah was interesting as we took a gravel road (there was a tarmac road which we left via!) and we got to see every Australian animal imaginable - even an Echidna crossing the road. So the drive was slow to avoid the animals. For a camp style holiday I would recommend Cherrabah.
Séjour de 1 nuit en juillet 2019
Réponse de fran le 31 juil. 2019
Thank you for your kind comments , Glad to hear your enjoyed your stay . We look forward to welcoming you back to Cherrabah

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This resort is tired and run down. It needs a lot of money spent on maintenance and improvements. Owners obviously do not understand the wants and needs of the modern tourist who demands value for their holiday dollar.
Séjour de 1 nuit en juillet 2019
Réponse de fran le 22 juil. 2019
Sorry to hear that you did not enjoy your stay at Cherrabah resort. Please be assured your commits have been acted on . We are presently refurbishing the rooms. All TV's and air conditioners have been replaced and we are in the process of replacing the furnishing and adding more activities

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Equipment in poor shape eg kettle in room leaked no tv remote in room. Staff were friendly food good bed comfortable and nice hot showers. Place could do with some love and attention.
Séjour de 1 nuit en juillet 2019
Réponse de Fran le 17 juil. 2019
Thank you for your comments , Could you please let me know what rooming you were staying in. Pleased to hear you found our staff friendly and the food good. and enjoyed the nice hot showers.We are presently revamping our rooms and equipment . As of today we have replaced the air conditioners and TV s in the 50% of our rooms. We look forward to seeing you on your next visit .

8/10 Bien

James, Port Macquarie

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Position GREAT. More maintenance required on cabins, some lacking furniture.
Séjour de 2 nuits en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The pool was lovely, the view was brilliant , the room was comfortable , the evening meal was delicous.
Séjour de 1 nuit en février 2019

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This is a beautiful property which need a face lift as sections such as the tennis courts and putt putt are very uninviting. A microwave in the roomsand small shop for essentials would be good for visitors as it is a 17km drive into Warwick. Staff are lovely.
Séjour de 5 nuits en décembre 2018

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Please define the word Resort as I don’t think this place makes it. Cherrabah needs an urgent upgrade & a lot of renovations to survive in a competitive market. We went to diner at 7pm only to find that the only choice on Saturday night was an over cooked almost cold roast beef buffet & at 7 pm we had no meat left very little vegetables & the pigs at the trough (other guests) had almost finished the desert table. Some warm (not hot) meat was found for us in the kitchen & a meal was had. The pool was empty & under maintenance. The room is cold & sparsely furnished & the bathroom has plumbing issues the air con is turned on at the power point then reach above your head to adjust the tv has no remote, turn it on at the tv then change channel with the set top box (remember them) the picture breaks up a little. The bed is a double not a queen the lamp in the corner near the bed has a dodgy foot operated switch on the floor there are no bed/reading lamp so everything A/c TV & lights need to be turned off before getting into bed. We went horse riding on horses that escaped the glue factory & the 1hr ride took 35 mins. The staff were ok but not outstanding. The location & view are amazing just needs some upgrades & effort from the staff. Some new managers & enthusiasm would go a long way
Séjour de 2 nuits en août 2018

8/10 Bien

Jennifer

Les points forts : Propreté et confort de la chambre
Last minute accommodation for Jumpers and jazz
Fine for what it is. Forget about tv reception, there wasn't any and sadly in need of a teaspoon to stir your coffee. Aside from that for just a place to get a nights rest whilst attending the Jumpers and Jazz Festival at Warwick Qld it was fine. Clean with good hot water (albeit that it took ages to run through), comfortable bed and warm with the reverse cycle air conditioner! Be prepared for a bit of a drive in the middle of nowhere to get there and don't hit Skippy on the way. Nevertheless if you are a bit adventerous its fine!
Séjour de 1 nuit en juillet 2018

10/10 Excellent

Margaret

Les points forts : Propreté et personnel et service
The television did not work and no effort was made to rectify this. Wi fi was not available. However the overall service and atmosphere were fantastic. Seeing lots of kangaroos in their habitat was a fantastic experience. The meals, served by the magnificent open fire, were very good and the overall ambiance was great and the staff were very friendly. There were lots of activities available but we did not use them.
Séjour de 3 nuits en août 2018

8/10 Bien

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a short stay. Only one night. But enjoyable and comfortable.
Séjour de 1 nuit en juillet 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Country Hotel
The property is in beautiful surroundings, staff is nice and the Rooms been recently been renovated. The drive to the property from Warwick is a lot easier as coming from Stanthorpe you have to use dirt track for quite a while. Dinner was on the basic side (out of lamb 15 minutes after opening the buffet).
Séjour de 1 nuit en juillet 2018

6/10 Satisfaisant

Louise, qld.

Les points forts : Personnel et service
Quiet country
Lovely view. Reception, dining area has nice fire place. Quiet.
Séjour de 1 nuit en juillet 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic view
Great view. Only stayed the one night for a bed. Very tidy. Would have loved to stay longer and checked out the tracks around the property. Looking at the facilities it would be a great place to stay with horses.
Séjour de 1 nuit en juillet 2018

2/10 Horrible

Big, Melbourne, Victoria

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Stay away
My first night the weather was below 0 and the room heating was not operational. when I took the problem to staff the next morning they thought it was funny that I was so cold I had to sleep in my sleeping bag under the blankets. The second night, the clock radio cord shorted out with sparks and smoke, this incident tripped the power breakers for the room. Again, when the issue was taken to the staff they found it funny. I was not impressed, vocalised my dissappointment and explained that I will not be coming back.
Séjour de 3 nuits en juillet 2018

4/10 Médiocre

Tom, Brisbane

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very old and tired guesthouse.
Buffet Sat. night was not very appealing. Roast pork, chicken and some vegetables steaming over inadequate bain maries. Desert was acceptable.For the price, it was passable. Breakfast was very poor. Cold fried eggs when we got to it.Bacon, but no sausages. Spagetti, but no beans. Only 1 x 4 slice toaster. Coffee was poor. The experience was not great. The room was clean and tidy. TV reception was intermittent. No WIFI. An example of how old it was, it only had a single flush toilet. Hot water in shower was warm, not hot.
Séjour de 1 nuit en juillet 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
A bit out of town so a nice place to relax. I used it for car racing at Morgan Park so it was a little far out.
Séjour de 3 nuits en juillet 2018

6/10 Satisfaisant

Jed, Brisbane

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A resort far past its prime.
A resort far past its prime. Thought the staff were very helpful you would expect more from the facilities when so far off the main road. This would have been a wonderful place back in the 1980's. Today 2018, with many coats of over lapping paint and a run down feel of the place there is nothing that comes to mind why I would want to go back.
Séjour de 1 nuit en mars 2018

6/10 Satisfaisant

Jan, Logan, Qld

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the serenity and the wildlife!!
We started with frogs in the toilet! Then a huge iguana on the road and several kangaroos. We saw kangaroos each time we went out or came back. The food was excellent too.
Séjour de 2 nuits en mars 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Week end
Great place to stay,in the middle of nowhere. Rooms were comfortable and clean and food was good and reasonably priced Good value for money
Séjour de 1 nuit en juillet 2017

8/10 Bien

Leisa, Ipswich

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place to visit
Excellent views, great food, friendly staff. Next time i plan to stay longer.
Séjour de 1 nuit en juin 2017

8/10 Bien

Margaret

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great relaxing getaway
This resort obviously needs some TLC. If you are expecting luxury you will not get it. However, you will get a country get away with friendly staff, lots to do and good, reasonably priced home cooked meals. The town of Warwick is half an hours drive away and there are a lot of activities available on site, some at an extra cost and some free. At the end of the day, we could have easily spent more time there without being bored or spending money. We were after a relaxing break and that's what we got. The staff treat you as part of the family which makes it easy to go back.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cabin in a beautiful rural setting
In a typical Australian countryside you find a very clean and comfortable cabin. Very comfortable bed including pillow that you rarely find made our stay relaxing. They are in the process of renovating all the cabins and are doing a great job. The main Hotel facility was nice and clean and the food was not only good but reasonably priced. Since there were not many guests that night we were spoilt by the chef. She made sure we were looked after not only food wise but with lovely chats. The view from the Hotel overlooks the pool and cabins and in the distance you can see beautiful mountains. Enjoy a drink while the sun sets. You can go horse riding and if you take a wander down to the stables you will find ponies, goats and lamas.

8/10 Bien

Andy, Brisbane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A short stay but a nice stay
If you are looking for 5 stars quality for $120 a night, you can look else where. But if you are a reasonable person (or in our case, family) looking for a good value stay out at the country, and expecting a country style experience, this is for you, and a little more. The staffs are extremely friendly. The restaurant has a very pretty view. There are small infrastructures built for the children has some good ol country fun. (I got a iPad orientated kid, and he had a ball!) All these surround by beautiful scenic. I had read some review about security lighting is weak in the middle of night and not safe for walking.... quite frankly if you are walking out in the middle of night, you probably don't want to be seen anyway. We will come back again, and next time we will stay longer.

4/10 Médiocre

Traveler

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Doesn't meet what is advertised. Upon arrival I wasn't advised of activities available for Cherrabah or what was available in the local region. There isn't a set menu so it is frustrating trying to order when one does not know what is available. Floor tiles were greasy in the entry and bathroom. Mozzies were in the room at night though doors nor windows were left open. TV didn't work nor did the outside lights and had to be sorted out. Owners personal visitors left an almighty mess of food in the outside eating area making it very unpleasant to eat at in the outdoor area. No wifi or phone reception which, after looking back at the booking didn't mention was available - my oversight but something which is not stated and may not be picked up on by others. Unless you are part of a large group or there are other visitors, activities are not run. Safety seems to be not taken seriously as I witnessed personnel working on roof tops clearing gutters and lopping trees without fall restraints. Staff were nice, but the facility needs proper maintenance.

6/10 Satisfaisant

Meredith, Brisbane

Les points forts : Propreté, personnel et service, confort de la chambre
I found that there was nobody around when you needed to ask questions. The toilet in our room constantly leaked and I needed to turn the water off to get some sleep. Cigarette buckets on verandah were full of buts and not a very pretty signt. Outside furniture fell apart and could be dangerous. Step down to another set of units is to high and the lighting was not working, this was very dangerous. Staff very pleasant and the overall activities were good. Just lacked those small details that make a stay a really food one.

6/10 Satisfaisant

RJ, Brisbane

Les points forts : Personnel et service
Beautiful country location
Meals were great. Although you can't drink the bore water they freely gave out lots of bottled water.

8/10 Bien

GCBoi, Gold Coast

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful country property!
Bed was a little too firm for me but the cabins were clean and it's a huge country property with plenty to explore. They don't have a directory of activities available so ask at reception to tell you about things like horse riding and ATV tours.

8/10 Bien

susieqoz, Perth Western Australia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Held baby goats, did a bush drive and a bush walk. Watched clay pigeon shooting. Relaxed by the open fire. Ate great food.

8/10 Bien

Sandra & Rob, Brisbane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful countryside right outside your door
We only stayed one night, but within the first hour we said to ourselves "We'll be back" The staff were very accommodating, and happy to help - you could tell in their faces and demeanour, nothing was too much trouble. The rooms were more than adequate, they would benefit from a little updating, however very satisfactory as is. The evening meal was a perfectly cooked roast with veg, and loads of taste, we ate our fill, and then, out came desert ... delicious. The remainder of the evening was spent around the amazing three-sided fire (awesome), and staring into the flames, we will most certainly be going back, and whole-heartedly recommend. Next time we will make sure we have time for some of the activities offered.