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Avis sur DoubleTree by Hilton Edinburgh Airport

4 out of 5
DoubleTree by Hilton Edinburgh Airport
Edinburgh International Airport, 100 Eastfield Road, Newbridge, Scotland

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 545 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 297 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 1004." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arrivée en Ecosse
Hôtel situé a 5min a pied de l'aéroport (pas besoin de taxi). Un bar sympa vous permet de prendre une bonne bière pour fêter votre arrivée en Ecosse
Séjour de 1 nuit en février 2024
Réponse de Alex P le 22 févr. 2024
Thanks for the 10 out of 10 review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Jean-Michel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proche de l'aéroport et du centre d'expo : parfait !
Séjour de 2 nuits en novembre 2023
Réponse de Alex P le 27 nov. 2023
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de tom le 28 juin 2023
Thank you for taking the time to review your recent stay with us at the hotel. Hope we will see you again. Regards

10/10 Excellent

Jennifer

8/10 Bien

Régis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confortable proche de l'aéroport
Court séjour avant de reprendre l'avion. Nous avons apprécié le confort, la proximité de l'aéroport, la restauration sur place et la piscine.
Séjour de 1 nuit en août 2022
Réponse de Ivar van Diepen le 23 août 2022
Hi Regis, thanks for taking the time to rate your recent stay with us and for awarding us an overall great score. We hope to be able to welcome you back soon.Ivar van DiepenGeneral Manager

10/10 Excellent

christine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Ivar van Diepen - General Manager le 16 janv. 2020
Hi there, thank you so much for taking the time to leave us such a perfectly scoring review! I am delighted you enjoyed your stay and very much look forward to welcoming you to our hotel again soon. Kind regards,

8/10 Bien

Alexis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait hôtel pour un séjour de transit
La chambre était correcte (nous avons eu une chambre PMR ce qui en fait des installations assez basses) Le service au top (arrivée à 22h, chambre non prête : verres offerts en compensation) Navette pratique pour l'aéroport Parfait pour un court séjour de transit
Séjour de 1 nuit en novembre 2019
Réponse de Ivar van Diepen - General Manager le 16 janv. 2020
Good evening, Thank you for your comments; guest feedback is invaluable in helping us improve the service we provide. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards

8/10 Bien

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de Ivar van Diepen - General Manager le 12 sept. 2019
Hi there, thank you so much for taking the time to leave us such a perfectly scoring review! I am delighted you enjoyed your stay and very much look forward to welcoming you to our hotel again soon. Kind regards,

10/10 Excellent

Dara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Easy access to the airport for an early morning flight.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Selma

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Het personeel glimlacht niet eens en denkt niet mee voor een oplossing toen ik zei dat ik een andere kamer wilde, kamers zijn oud en niet erg schoon , prijs is veel te duur voor zo'n accommodatie
Séjour de 4 nuits en mai 2024
Réponse de Ivar van Diepen le 24 mai 2024
Hi Selma, thanks for rating your recent stay with us. I am surprised with your feedback as most of our guests rate our cleanliness and staff friendliness highly. Our rooms have all been refurbished over the past two years.Ivar van DiepenGeneral Manager

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ivar van Diepen le 23 mai 2024
Hi Sarah, thanks for rating your recent stay with us and for awarding us an overall great score. We hope to welcome you back soon.Ivar van DiepenGeneral Manager

8/10 Bien

Erika

Les points forts : Propreté, personnel et service, équipements
The shower setup sucks, the shower water did not get hot. The little hotel bars of soap would have been nice.
Séjour de 1 nuit en mai 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 20 mai 2024
Hi Erika, thanks for rating your recent stay with us and for awarding us an overall great score. We look forward to welcoming you back soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were exceptional, no scripted friendliness, problem solved to keep my cheese safe and cold and the ice in freezer so could pack in my suitcase on morning of departure. Bus service to airport good, driver went out of his way to assist in getting golf bag and suitcases on and off bus
Séjour de 2 nuits en mai 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 20 mai 2024
Hi James, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Bonita So Ching

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good choice of hotel to stay overnight for flight departure the next day. Reception staff is very friendly and helpful. Room is clean and spacious. Will definitely come back. Thank you!
Séjour de 1 nuit en mai 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 20 mai 2024
Hi Bonita, Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

10/10 Excellent

Rosemary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It had a good feeling full of people and very clean and comfortable room.... hotel shuttle a plus! I could walk from the airport to the hotel coming in and shuttled on my departure!
Séjour de 1 nuit en mai 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 17 mai 2024
Hi Rosemary, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Subhasis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the facility. Would come back if visiting Edinburgh.
Séjour de 6 nuits en mai 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 16 mai 2024
Hi Subhasis, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my overnight stay. Took the tram into Edinburgh which is just a short walk away. Very convenient. Happily stay there again.
Séjour de 1 nuit en mai 2024
Réponse de Tom- Front Office Manager le 14 mai 2024
Hi Brian,Thank you for taking the time to write this review. We are very glad that you enjoyed your stay with us and found our location convenient. We hope that you stay with us again soon.

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff went out of their way in every aspect of our stay. Highly recommend this lodging if you need to be near the airport
Séjour de 1 nuit en mai 2024
Réponse de Ivar van Diepen le 13 mai 2024
Hi Laura, thanks for rating your recent stay with us and for awarding us an overall excellent score. We look forward to welcoming you back soon.Ivar van DiepenGeneral Manager

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is located at walkable distance from Edinburgh airport, which is really handy. The rooms are clean with very comfortable beds made with lovely clean cotton white sheets. We would like to have had a cup of coffee and a bowl of cereal with some fresh fruits before departing at 5 am but there wasn't any available at this time. Just an apple at the check-out desk which at least helped a bit.
Séjour de 1 nuit en mai 2024
Réponse de Ivar van Diepen le 13 mai 2024
Hi Maria, thanks for taking the time to rate your recent stay with us and for awarding us full marks. We hope to welcome you back soon.Ivar van DiepenGeneral Manager

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very friendly and helpful. The food was excellent.
Séjour de 1 nuit en mai 2024
Réponse de Tom- Front Office Manager le 14 mai 2024
Hi Claire,Thank you so much for taking the time to write this review. we are so glad that you found our staff accommodating and enjoyed the food. We hope that you come to stay with us again soon.

4/10 Médiocre

Mamoon, Walton on Thames

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Ivar van Diepen le 13 mai 2024
Hi Mamoon, thanks for rating your recent stay with us. Our aim is to deliver outstanding customer service and it is never our intention for anyone to be less than satisfied with the services we provide. Your final rating seems to suggest we could have done better and at this late stage I can only offer you my most sincere apologies. Once again, many thanks for your rating as it is only through guest feedback such as yours we can improve our hotel's performance.Ivar van DiepenGeneral Manager

8/10 Bien

Sherilyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overpriced! Convenient to airport but too expensive. Next time I’ll stay further from the airport and pay for an Uber.
Séjour de 1 nuit en mai 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 11 mai 2024
Hi Sherilyn, Thanks for the high scoring review & we hope to get the chance to welcome you back next time you are flying from Edinburgh.

10/10 Excellent

Kristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ivar van Diepen le 10 mai 2024
Hi Kristina, thanks for rating your recent stay with us and for awarding us full marks! We look forward to welcoming you back soon.Ivar van DiepenGeneral Manager

6/10 Satisfaisant

Mark

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Too expensive and staff weren’t friendly at reception.
Séjour de 1 nuit en mai 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 9 mai 2024
Hi Marc, Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future.

10/10 Excellent

Lobsang

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my 2 night stay. Comfortable room and comfortable bed. Staff generally good. Dining facilities generally good. Service good. Nearby facilities enjoyable and convenient. With swimming pool/sauna steam/gyms etc may make a vacation, though with limited stay duration such as mine, this would not be easily achieved on customer end. Countryside nearby wonderful.
Séjour de 2 nuits en mai 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 9 mai 2024
Hi Lobsang, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Manish

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good area for my business visit
Séjour de 1 nuit en avril 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 9 mai 2024
Hi Manish, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Stewart, Winchester

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was very close to the airport so it was easy to walk there in the morning. Staff was ok. Had to ask different people about adding on breakfast the day before because responses were mixed and conflicted with signage around the hotel. Would stay again for convenient location, but bar staff and front desk could be better trained.
Séjour de 1 nuit en avril 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 9 mai 2024
Hi Stewart, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

8/10 Bien

Madeline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity to airport and transportation to/from Edinburgh city centre as well as other destinations (Glasgow) is great!
Séjour de 1 nuit en mai 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 9 mai 2024
Hi Madeline, Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

8/10 Bien

Stefan

Voyage en famille
Les points forts : Propreté
.
Séjour de 1 nuit en avril 2024
Réponse de Chelsea Rose | Assistant Front Office Manager le 9 mai 2024
Hi , Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 3 mai 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

Emma

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Front desk staff were exceptional - very friendly. This is the perfect location for the airport
Séjour de 1 nuit en février 2024
Réponse de Alex P le 3 mai 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Satisfaisant

Deric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The toilets are overly complex and hardly worked
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 3 mai 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Bien

Kaeleigh

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While I love the proximity to the airport and tram, the sidewalks were absolutely dire and crossing the roundabout to get to the tram was grim. That's not the hotel's responsibility, but it did make navigation on foot with a stroller quite challenging. The room was comfortable and spacious though, the beds were comfortable, and the provided cot was clean and premade for us upon our request.
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 3 mai 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Satisfaisant

Gary

Voyage d’affaires
Place needs upgrading. Shabby in areas. Typical of an airport hotel - expensive but comfortable for 1 night
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

George williamson

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Great hotel but been overcharged by£135 very easy to resolve but two very frustrating calls with the receptionist sent proof of overcharge and still said NOT asked 8 times to talk to a manager he said no manager so asked to talk to someone else and refused two calls over 1.5 hours still refused saying no one available again again and again absolutely terrible service and charged £405 when Expedia quoted £270
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 3 mai 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Satisfaisant

Natasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Bien

Amy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Renea

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Liked that there was both dinner ans breakgast available
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Elaine

My husband loved the warm chocolate chip cookies!
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Bien

Terese

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice hotel and close to the airport
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Carol

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 Satisfaisant

Shelley

Front desk staff was welcoming. The rooms were average.
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Satisfaisant

Monica

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Room was icy cold when we arrived. Shower difficult to start/set temperature without getting soaked, because of positiong of hand hel shower head.
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Bien

Harry

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Lovely hotel!
Séjour de 2 nuits en avril 2024
Réponse de Alex P le 26 avr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Lynda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was what I needed
Séjour de 3 nuits en mars 2024
Réponse de Alex P le 26 avr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

4/10 Médiocre

Ali

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linens were bloody upon arrival. Kids were yelling up abd down our hall all night. Told front desk was told theyd handle linens. They werent changed. Bed was just made up. Was also told the manager would reach out about thr noise but ive heard nothing. Poor was less than 60 degrees Fahrenheit so way too cold to enjoy. Parking was expensive, breakfast lackluster and dinner slow. Front desk handed us our cookies at check in and said these are the best part of your stay. I giggled thinking surely thats a joke. It wasnt. Enjoy your cabinet warmed cookies. The ride deckines after that.
Séjour de 2 nuits en avril 2024
Réponse de Alex P le 26 avr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

Dana Patenaude

Les points forts : Propreté et équipements
It was exactly what you would expect from a large hotel chain. I would stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Alex P le 26 avr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 Satisfaisant

kerry

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Plain hotel. Sparse items in room. No need for a tub in bathroom. Shower much more convenient. Restaurant on sight was proud of their price'
Séjour de 1 nuit en avril 2024
Réponse de Alex P le 26 avr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Satisfaisant

Pardeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
At check in, tbe cookies were a nice touch but water should be available and expecially it should be provided in the room as mandatory. The toilet was a bit old fashioned as the kids stuggled to flush it. On a whole the rooms and carpets in the hotel should be updated in accordance with the hilton brand. Also at breakfast there are no pork sausages...only vegan ones. Nice sauna and steam room, along with a pool. A bit too chilly for the kids though
Séjour de 2 nuits en mars 2024
Réponse de Alex P le 3 avr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future