Avis sur Apex City of Edinburgh Hotel
Apex City of Edinburgh Hotel
61 Grassmarket, Edinburgh, Scotland
Avis
8,8
Excellent
9,2/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
21 févr. 2024
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 21 févr. 2024
Dear Jeannette,Thank you for taking the time to rate your recent stay at Apex City. We appreciate your feedback and are pleased to see that you rated us an 8 out of 10.Your satisfaction is important to us, and we're glad to know that you had a positive experience overall. We hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,
10/10 Excellent
Jade
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande
Jade
Séjour de 4 nuits en janvier 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 6 févr. 2024
Dear Jade,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our location to be convenient. We're delighted that you also appreciated our delicious breakfast offerings and found our rooms spacious. Your satisfaction is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back to Apex City Hotel for another fantastic experience! Best regards,
8/10 Bien
Sarah
Voyage en couple
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en janvier 2024
Réponse de Wendi le 29 janv. 2024
Dear Sarah,Thank you for reviewing our hotel and offering such a positive review and lovely comments. Our staff go above and beyond for our guests and we are always pleased when this is recognized. We are in the process of refurbishing all of our rooms to give them a fresher and brighter look and hope to demonstrate this on your next stay with us. Kindest regards,Wendi, Night Manager
8/10 Bien
Florent
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Florent
Séjour de 1 nuit en novembre 2023
Réponse de Shekhar le 30 nov. 2023
Dear Florent, thank you for sharing your positive experience following your recent stay at our hotel. We're delighted to hear that you found our staff to be friendly and that you enjoyed our wonderful location. Our team takes pride in providing excellent service, and we're thrilled that their efforts made a positive impact on your stay. Additionally, we're glad our location added to the enjoyment of your visit. Should your future plans bring you back to the area, we would be honored to welcome you once again and provide you with another memorable stay. Warm regards, Shekhar, Night Receptionist, Apex City of Edinburgh Hotel.
2/10 Horrible
Xavier
15 oct. 2023
Xavier
Séjour de 1 nuit en octobre 2023
Réponse de Angelika I Reception Apex City Hotel le 17 oct. 2023
Dear Xavier,Thank you for taking the time to provide a review of your experience with us. We really appreciate it.We apologize for any inconvenience during your stay. We hope to have an opportunity to welcoming you back in the future.Kind regards,
10/10 Excellent
Adrien, Paris
12 août 2023
Adrien
Séjour de 1 nuit en août 2023
Réponse de Jordan le 3 sept. 2023
Dear Adrien,Thank you for taking the time to share your feedback and for rating us a perfect 5/5. We greatly appreciate your positive review and your support.We're thrilled to hear that you had such a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we're delighted to know that we met your expectations in every aspect of your visit.If there's anything specific you enjoyed or if you have any suggestions for making your next stay even more enjoyable, please don't hesitate to let us know. Your feedback is invaluable as we continuously strive to provide exceptional service and experiences for our guests.Once again, thank you for choosing Apex City of Edinburgh Hotel, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,
10/10 Excellent
Marco
5 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marco
Séjour de 2 nuits en mars 2023
Réponse de Ilona le 5 mars 2023
Hello Marco,We are delighted to read you enjoyed your time with us. Thank you for taking the time to provide feedback, we hope to welcome you back soon.Kindest regards,IlonaReception
10/10 Excellent
MARC, CHAMPS SUR MARNE
Voyage en couple
4 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARC
Séjour de 3 nuits en février 2023
Réponse de Ilona le 5 mars 2023
Hello Marc,We are delighted to read you enjoyed your time with us. Thank you for taking the time to provide feedback, we hope to welcome you back soon.Kind regards,IlonaFront Desk Reception
10/10 Excellent
pierre
2 déc. 2022
pierre
4/10 Médiocre
stephanie
Voyage en groupe
30 mai 2022
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
stephanie
Séjour de 2 nuits en mai 2022
Réponse de Rita Marques le 14 juin 2022
Dear Stephanie
Thank you for staying with us at Apex City of Edinburgh and for finding the time to complete our post-stay survey/ write a review, providing valuable feedback on your experience.
I was sorry to read about some of the issues that made the stay less than perfect for you. We strive for all our guests to leave wanting to return, and sadly, on this occasion, this appears to not have happened.
I can assure you I have taken note of your feedback and I plan to implement your suggestions in the future.
Please do not hesitate to contact myself directly if you decide to return, we will endeavour to ensure you have a lovely stay.
Thank you for your time,
Rita Marques
Duty Manager
8/10 Bien
Michel
4 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michel
Séjour de 1 nuit en août 2020
Réponse de reception le 4 août 2020
Dear Michel,
thank you for your feedback.
we look forward to welcome you back in our hotel,
warm regards
8/10 Bien
Knut, Ottobrunn
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Knut
Séjour de 5 nuits en mai 2024
Réponse de Sathish - Assistant Night Manager, Apex Hotel. le 26 mai 2024
Dear Knut,Thank you for sharing your feedback with us. We're thrilled to hear that you found our location perfect and convenient for reaching the old town and the sights. We're also glad that you appreciated the modern furnishings and cleanliness of our rooms.However, we regret to hear about your dissatisfaction with our breakfast offerings. We understand that you would have preferred to have scrambled eggs available every morning. Your feedback is important to us, and we will certainly consider your suggestion as we continually strive to improve our services.Thank you once again for your valuable feedback. We hope to have the opportunity to serve you better in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 Excellent
Thomas
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en mai 2024
Réponse de Lauren le 25 mai 2024
Dear Thomas,Thank you for booking Apex City of Edinburgh for your stay.We are delighted to see you have enjoyed your overall stay with us.We hope to welcome you back again soon.Kind Regards,Lauren l Assistant Night ManagerApex City of Edinburgh
10/10 Excellent
Raul
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raul
Séjour de 3 nuits en mai 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 22 mai 2024
Dear Raul,Thank you for taking the time to provide a review of your experience and rating 5/5!We are happy to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,
10/10 Excellent
Gary
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 2 nuits en mai 2024
Réponse de Sathish - Assistant Night Manager. le 23 mai 2024
Dear Gary,Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience at our hotel. Your kind words about our modern amenities and prime location truly mean a lot to us.It's wonderful to know that we are your top choice in Edinburgh. We strive to provide our guests with an exceptional experience, and your feedback affirms the hard work we put in every day.We look forward to welcoming you back on your next visit to Edinburgh. Thank you once again for your recommendation and for being our valued guest.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 Bien
Daniel
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 4 nuits en mai 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 21 mai 2024
Dear Daniel,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back in the future.Kind regards,
8/10 Bien
Paul
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 21 mai 2024
Dear Paul,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,
10/10 Excellent
Tracy
15 mai 2024
Les points forts : Propreté et personnel et service
Tracy
Séjour de 2 nuits en mai 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 16 mai 2024
Dear Tracy,We are happy to read that you have enjoyed your stay with us. Thank you for taking the time to provide a review of your experience with us.We hope to have an opportunity to welcome you back in the future.Kind regards,
8/10 Bien
Ana
Voyage en couple
10 mai 2024
Les points forts : Personnel et service et équipements
Ana
Séjour de 4 nuits en mai 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 10 mai 2024
Dear Ana,Thank you for choosing Apex City Hotel and taking the time to provide a review. We really appreciate it.We are happy to read that you have enjoyed your stay, especially our renovated rooms.We hope to have an opportunity to welcome you back soon.Kind regards,
10/10 Excellent
ginger
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ginger
Séjour de 2 nuits en mai 2024
Réponse de Sathish - Assistant Night Manager le 9 mai 2024
Dear Ginger,Thank you so much for your wonderful review! We're thrilled to hear that you found our location to be 5-star and central to everything in Edinburgh. We're also delighted that you enjoyed the magical castle view from your window - it's indeed one of the highlights of our hotel.We're glad to know that you found our service impeccable and parking convenient. Your high recommendation is greatly appreciated.We look forward to welcoming you back on your next visit to Edinburgh. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 Excellent
Krzysztof
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krzysztof
Séjour de 3 nuits en mai 2024
Réponse de Sathish - Assistant Night Manager le 9 mai 2024
Dear Krzysztof,Thank you for your positive feedback. We're delighted to hear that you found our location fantastic and appreciated the cleanliness and good service at our hotel. Your satisfaction is our top priority.We look forward to welcoming you back on your next visit. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 Excellent
Susan
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mai 2024
Réponse de Sathish - Assistant Night Manager le 9 mai 2024
Dear Susan,Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay and found our hotel well-appointed and well-situated. Your recommendation means a lot to us.We look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,
8/10 Bien
PRASHANT
Voyage en couple
8 mai 2024
Les points forts : Propreté et personnel et service
PRASHANT
Séjour de 3 nuits en mai 2024
Réponse de Sathish - Assistant Night Manager le 9 mai 2024
Dear Prashant,Thank you for taking the time to share your feedback. We're thrilled to hear that you appreciated our hotel's location, the proximity to the hop on hop off bus stop, and the dining options at nearby restaurants. We're also glad that you found our bathrooms clean and spacious.However, we're sorry to hear about your experience with our reception lobby and dining area. We understand that cleanliness and attractiveness are important aspects of a hotel's ambiance, and we apologize if we fell short in these areas. Please rest assured that we take your feedback seriously and will address these issues promptly.We appreciate your understanding regarding the renovation of our dining area. We are working hard to improve our facilities and services, and we hope that you will enjoy the changes on your next visit.Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 Bien
Brad, Oakville
6 mai 2024
Brad
Séjour de 3 nuits en mai 2024
Réponse de Sathish le 7 mai 2024
Dear Brad,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the hairdryer in the washroom. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it helps us improve our facilities and services. We will address this issue promptly and ensure it is resolved for future stays.We hope to have the opportunity to welcome you back and provide a more comfortable and convenient experience.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 Bien
Hiroshi
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hiroshi
Séjour de 2 nuits en mai 2024
Réponse de Sathish le 7 mai 2024
Dear Hiroshi,Thank you for your feedback. We're glad to hear that you had a good experience with us. We strive to provide our guests with the best service and your feedback is valuable in helping us achieve that. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 Excellent
Martha
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en avril 2024
Réponse de Sathish le 7 mai 2024
Dear Martha,Thank you for your wonderful feedback. We are overjoyed to hear that our team was able to provide you with excellent service and that you had a memorable stay with us. Your kind words are greatly appreciated and serve as a great motivator to our team. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 Bien
Karen
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en avril 2024
Réponse de Sathish le 5 mai 2024
Dear Karen,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh
10/10 Excellent
Barbara
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 3 nuits en avril 2024
Réponse de Sathish le 4 mai 2024
Dear Barbara,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 Excellent
Lori
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lori
Séjour de 2 nuits en avril 2024
Réponse de Sathish le 4 mai 2024
Dear Lori,Thank you for your kind words. We are delighted to hear that you appreciate our location. Our team strives to provide an exceptional experience for all our guests, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 Excellent
Gabriel, Charlotte
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en avril 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 2 mai 2024
Dear Gabriel,Thank you for choosing Apex City for your stay! We're happy to hear that you enjoyed our rooms and found our location convenient, despite the uphill walk to the nearby Royal Mile. We apologize for any inconvenience caused by the lobby renovation, but we're excited about the improvements. Your feedback is appreciated, and we look forward to welcoming you back to experience our enhanced facilities in the future.Kind regards,
10/10 Excellent
Sophie
1 mai 2024
Les points forts : Équipements
Sophie
Séjour de 3 nuits en avril 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 2 mai 2024
Dear Sophie,Thank you for taking the time to provide a feedback of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay with us. Thank you for your kind words regarding our location and Wi-Fi.We are looking forward to welcoming you back in the future.Kind regards,
10/10 Excellent
Melissa
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 3 nuits en avril 2024
Réponse de Sathish le 30 avr. 2024
Dear Melissa,Thank you for your positive feedback. We are delighted to hear that you found our location excellent and our hotel easy to navigate. It's wonderful to know that our staff was able to assist you and make your stay more comfortable.We strive to provide our guests with the best possible experience, and your comments affirm the hard work we put in every day. Thank you for your kind words.We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 Excellent
Kristen
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristen
Séjour de 1 nuit en avril 2024
Réponse de Sathish le 30 avr. 2024
Dear Kristen,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and found our location to be convenient. It's great to know that you found our rooms comfortable and our staff friendly and accommodating.We look forward to welcoming you and your family back to our hotel in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 Excellent
jeff
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jeff
Séjour de 3 nuits en avril 2024
Réponse de Sathish le 30 avr. 2024
Dear Jeff,Thank you for your fantastic review! We're thrilled to hear that our location was ideal for your needs and that you had an amazing experience at our hotel. It's wonderful to know that our staff made a positive impression on you and that you enjoyed our Irish breakfast.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back for another delightful stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
8/10 Bien
Christian
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 2 nuits en avril 2024
Réponse de Sathish le 30 avr. 2024
Dear Christian,Thank you for your positive feedback. We're delighted to hear that you found our staff pleasant and our location excellent. It's great to know that you enjoyed your room as well. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 Excellent
Dennis, Worms
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dennis
Séjour de 3 nuits en avril 2024
Réponse de Sathish le 30 avr. 2024
Dear Dennis,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 Excellent
Michael
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en avril 2024
Réponse de Sathish le 30 avr. 2024
Dear Michael,Thank you for your positive feedback. We're thrilled to hear that you found our location to be great and central, and that you appreciated the convenience of being within easy walking distance of major attractions and activities.We're also delighted to know that you found our accommodations clean and comfortable, and that you felt our pricing was fair. Your satisfaction is our top priority and we're glad that we were able to meet your expectations.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 Excellent
Scott
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en avril 2024
Réponse de Sathish le 30 avr. 2024
Dear Scott,Thank you for your wonderful feedback. We're thrilled to hear that you found our location awesome and our rooms great. It's fantastic to know that you enjoyed our delicious breakfast and found our staff to be polite and accommodating.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 Excellent
Minire
Voyage en couple
20 avr. 2024
Les points forts : Propreté et personnel et service
Minire
Séjour de 3 nuits en avril 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 21 avr. 2024
Dear Minire,Thank you for taking the time to provide a review of your experience with us and rating us 5 out of 5. It is greatly appreciated.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back at Apex City in the future.Kind regards,
8/10 Bien
jeffrey
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements
jeffrey
Séjour de 1 nuit en avril 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 21 avr. 2024
Dear Jeffrey,Thank you for taking the time to provide a review of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay and we really appreciate your understanding regarding our undergoing renovations.We sincerely apologize about any inconvenience caused by the clogged sink. Please rest assured, that the issue will be addressed with our maintenance team.Thank you for your kind words about our hotel. We hope to have an opportunity to welcome you back at Apex City in the future once works are completed.Kind regards,
10/10 Excellent
SHU JU
Voyage d’affaires
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SHU JU
Séjour de 3 nuits en avril 2024
Réponse de Sathish le 18 avr. 2024
Dear Shu Ju,Thank you for your kind words and for recommending us. We're thrilled to hear that you enjoyed our location and services, and found our staff to be friendly and professional. Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 Excellent
Mariah
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mariah
Séjour de 1 nuit en avril 2024
Réponse de Sathish le 18 avr. 2024
Dear Mariah,Thank you for your kind words. We're thrilled to hear that our team was able to accommodate your early arrival and assist with your father's needs. It's wonderful to know that you found our hotel to be clean, quiet, and helpful. We're also glad that you enjoyed the view of the castle from your room.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
6/10 Satisfaisant
Melvin
Voyage en groupe
15 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Melvin
Séjour de 3 nuits en avril 2024
Réponse de SB le 18 avr. 2024
Dear Melvin,Thank you for your feedback. We're glad to hear that you found our location to be great. However, we sincerely apologize for the inconveniences you experienced during your stay.We understand that not being informed about the ongoing construction and the lack of the expected castle view in your room were disappointing. We also acknowledge that the room layout did not meet your expectations. Your feedback is invaluable to us as it helps us improve our services. We will take your comments into consideration and work on improving our communication about any ongoing construction and ensuring our room descriptions are accurate.We appreciate your understanding and patience. We are committed to improving our services and facilities to ensure a comfortable and enjoyable stay for our guests in the future. We hope to have the opportunity to serve you better in your next stay.Best Regards,Sathish - Assistant Night Manager.
10/10 Excellent
Arleene
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arleene
Séjour de 5 nuits en avril 2024
Réponse de SB le 18 avr. 2024
Dear Arleene,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to the main tourist streets while still being able to avoid the crowds. It's great to know that you found the room comfortable and clean, and enjoyed our service and breakfast.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 Excellent
Stephen
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 4 nuits en mars 2024
Réponse de SB le 18 avr. 2024
Dear Stephen,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to local sites, including the Edinburgh Castle, Victoria Street, and the Royal Mile. We strive to provide a location that is not only convenient but also enriches our guests' experience by being close to such historic and iconic sites.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 Excellent
Jorge Eduardo Espinoza
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jorge Eduardo Espinoza
Séjour de 1 nuit en avril 2024
Réponse de Sathish le 13 avr. 2024
Dear Jorge,Thank you for your positive feedback. We are thrilled to hear that our staff was able to assist you and that you found them to be kind and helpful. It's wonderful to know that you found the room to be exceptional and enjoyed our prime location near major highlights.Your kind words are greatly appreciated and will be shared with our team. We strive to provide our guests with the best service and your feedback serves as great encouragement.We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 Excellent
Toni
11 avr. 2024
Toni
Séjour de 4 nuits en mars 2024
Réponse de Angelika | Duty Manager Apex City Hotel le 2 mai 2024
Dear Toni,Thank you for taking the time to provide a feedback of your experience with us and rating us high, 5 out of 5!We are happy to read that you have enjoyed your stay with us and we are looking forward to welcoming you back in the future.Kind regards,
10/10 Excellent
Jacob
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacob
Séjour de 3 nuits en avril 2024
Réponse de Sathish le 13 avr. 2024
Dear Jacob,Thank you for choosing our hotel for your stay. We are glad to hear that you had a comfortable stay with us.We appreciate your feedback and we are always striving to improve our services. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.
10/10 Excellent
Lauren
Voyage en groupe
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lauren
Séjour de 2 nuits en avril 2024
Réponse de SB le 11 avr. 2024
Dear Lauren,Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location, which provided easy access to all the sites in Edinburgh. We are also pleased to know that you found our beds very comfortable. We strive to provide our guests with a convenient and comfortable stay, and your comments affirm that we are succeeding in this goal. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.
10/10 Excellent
Herbert
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Herbert
Séjour de 3 nuits en avril 2024
Réponse de SB le 11 avr. 2024
Dear Herbert,Thank you for your kind feedback. We are pleased to hear that our reception team was able to assist you with your luggage issues and provide the support you needed.We strive to ensure our guests feel cared for and supported during their stay with us.Your appreciation means a lot to us and we will certainly pass on your thanks to our team. We hope to have the pleasure of welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.