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Avis sur Melia Vinpearl Quang Binh

5 out of 5
Melia Vinpearl Quang Binh
Quach Xuan Ky street, Dong Hoi

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 94 avis sur 118." "
Note des voyageurs de 8 (Bien), d’après 18 avis sur 118." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 118." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 118." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 118." "

9,6/10

Propreté

9,4/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Duc Dat

Séjour de 3 nuits en janvier 2024
Réponse de Giang Doan (Ms.) le 24 janv. 2024
Dear Mr. Duc Dat,On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel and recommend our hotel to your friends. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,DOAN HUONG GIANG Ms I GEX MANAGER

10/10 Excellent

Esther

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel! Le service était excellent.
Séjour de 2 nuits en juillet 2023
Réponse de Giang Doan (Ms.) le 18 juil. 2023
Dear Ms. Esther, On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us such valuable feedback. We are delighted that you enjoyed our services and your review is being shared to our team. We are looking forward to welcoming you next time. Kind Regards, DOAN HUONG GIANG (Ms) GUEST EXPERIENCE MANAGER

10/10 Excellent

Chi Mai

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was super clean and river view was really beautiful. Every staff was really kind and helpful. Highlight of the stay was definitely the pool and breakfast buffet with wide selections of international and local food. We loved it so much we have just delay our flight by one day and booked one more night with them
Séjour de 1 nuit en mai 2024

10/10 Excellent

Minoru

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Tam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Up to dated hotel. Great location
Séjour de 2 nuits en avril 2024
Réponse de Giang Doan le 4 avr. 2024
Dear Ms/Mr Tam, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. We all hope that we are able to welcome you back in the following time. Kind Regards, DOAN HUONG GIANG (Ms) Guest Experience Manager

10/10 Excellent

Darcy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am a world traveler and have never been more impressed with everything and everyone at this hotel
Séjour de 4 nuits en mars 2024
Réponse de Giang Doan le 4 avr. 2024
Dear Darcy,On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. We all hope that we are able to welcome you back in the following time. Kind Regards, DOAN HUONG GIANG (Ms) Guest Experience Manager

10/10 Excellent

Berkeley

Les points forts : Propreté, personnel et service, équipements
The staff is excellent and extremely helpful, which is the reason I chose Melia Dong Hoi for my return vacation to Vietnam
Séjour de 2 nuits en mars 2024
Réponse de Giang Doan le 30 mars 2024
Dear Mr. Berkeley,On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are delighted that you enjoyed your stay with us and highly appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,Giang DoanGuest Experience Manager

10/10 Excellent

MEI CHUAN

Séjour de 2 nuits en février 2024
Réponse de Giang Doan (Ms.) le 12 févr. 2024
Dear MEI CHUAN, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel and recommend our hotel to your friends. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,DOAN HUONG GIANG Ms I GEX MANAGER

10/10 Excellent

Oliver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Giang Doan (Ms.) le 12 févr. 2024
Dear Mr. Oliver, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel and recommend our hotel to your friends. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,DOAN HUONG GIANG Ms I GEX MANAGER

8/10 Bien

Jinkyung

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Giang Doan (Ms.) le 12 févr. 2024
Dear Mr. Jinkyung On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel and recommend our hotel to your friends. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,DOAN HUONG GIANG Ms I GEX MANAGER

10/10 Excellent

Oliver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Giang Doan (Ms.) le 29 janv. 2024
Dear Mr. Oliver, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. We all hope that we are able to welcome you back in the following time. Kind Regards, DOAN HUONG GIANG (Ms) GEX MANAGER

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb Hotel
Make no mistake, the Melia Vinpearl is faultless. There seems little point in listing all the good things about this hotel, as everything is top notch. Having said that, the best thing about the Melia is the staff. I would love to return to this hotel sometime soon.
Séjour de 1 nuit en janvier 2024
Réponse de Giang Doan (Ms.) le 26 janv. 2024
Dear Mr. John, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,DOAN HUONG GIANG Ms I GEX MANAGER

6/10 Satisfaisant

Bryan

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Das hotel war ok der service und die umgebung schreklich
Séjour de 1 nuit en janvier 2024
Réponse de Giang Doan (Ms.) le 24 janv. 2024
Dear Mr. Bryan, On behalf of the Hotel Management Board, thank you for choosing Melia Vinpearl Quang Binh for your vacation. We sincerely apologize for your unsatisfactory experience about the service and the environment, we have a plan to check and fix to ensure that there are no shortcomings that affect the customer experience. We look forward to having another opportunity to welcome you at Melia Vinpearl Quang Binh in the near future. Kind Regards, GIANG DOAN (Ms) GUEST EXPERIENCE MANAGER

6/10 Satisfaisant

Thi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pros: Convenient location (market and restaurants surrounding, Vincom shopping mall next door), lovely views of the city and river from hotel, large size bedrooms, beautiful building (externally and internally) heated indoor pool, comfy bed and 3 pillow selection, in-room mini bar, Cons: service and attitude of some of the staff on duty which we have spoken with management about; food we ordered from room service took a very long time and freshness could be improved, approx 30 kids using the indoor pool for swim practice from 5pm daily which makes the pool area quite busy and noisey, floor to ceiling windows in the bedrooms dirty which affected viewing, some marks on walls and bathroom which could be removed with a deeper clean, must pay to access sauna Overall, to our disappointment, we found the stay didn’t meet our expectations in terms of service. There’s great potential so a note to management that a genuine smile and positive attitude could make an average become a great stay.
Séjour de 2 nuits en janvier 2024
Réponse de Giang Doan (Ms.) le 24 janv. 2024
Dear Ms. Thi, On behalf of the Hotel Management Board, I would like to say thank you for choosing Melia Vinpearl Quang Binh for your family vacation. We sincerely apologize for your unsatisfactory experience about the service quality and our staff attitude during your stay, we have a plan improve to ensure that there are no shortcomings that affect the customer experience. Once again, we would like to thank you for your comments, we will continue to improve hotel services to bring memorable experiences to our customers. We look forward to having another opportunity to welcome you at Melia Vinpearl Quang Binh in the near future. Kind Regards, GIANG DOAN (Ms) GUEST EXPERIENCE MANAGER

10/10 Excellent

Kieu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful luxury in Dong Hoi
Really nice luxury hotel and staff were very nice and helpful. Beautiful decor and large rooms. Close to the local markets and the hotel was helpful with tour bookings. Shopping mall next door for any needs. Lovely scenic waterfront too.
Séjour de 3 nuits en décembre 2023
Réponse de Giang Doan (Ms.) le 24 janv. 2024
Dear Ms. Kieu, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,GIANG DOAN (MS)GUEST EXPERIENCE MANAGER

8/10 Bien

PJ

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Giang Doan (Ms.) le 24 janv. 2024
Dear sir/madam, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,GIANG DOAN (MS)GUEST EXPERIENCE MANAGER

10/10 Excellent

Thayer

Séjour de 4 nuits en décembre 2023
Réponse de Giang Doan (Ms.) le 24 janv. 2024
Dear Mr. Thayer, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,GIANG DOAN (MS)GUEST EXPERIENCE MANAGER

10/10 Excellent

Van

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent choice for staying in Dong Hỏi
The food and the service at the breakfast were very good. We had the 2 connecting rooms and both were beautifully decorated. We were very happy with this hotel that we extended our stay.
Séjour de 2 nuits en décembre 2023
Réponse de Giang Doan (Ms.) le 2 janv. 2024
Dear Ms.Van, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,DOAN HUONG GIANG Ms I GEX MANAGER

10/10 Excellent

Declan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Giang Doan (Ms.) le 25 déc. 2023
Dear Mr. Declan, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards,Giang Doan (Ms)Guest Experience Manager

10/10 Excellent

JUDIE

Voyage en famille
Les points forts : Équipements
Wonderful staff, delicious and fresh food.
Séjour de 2 nuits en novembre 2023
Réponse de Giangdh le 6 nov. 2023
Dear Ms. Judie Quach-hovan, Warm greetings from Melia Vinpearl Quang Binh! Thank you for leaving us such a wonderful review. We feel so happy to read your kind comments about our service. I will be sharing your generous feedback with them all, as I know that it will encourage them even more to give the best service. Once again, thank you for choosing us and we look forward to welcoming you in the following time. Sincerely, Doan Huong Giang(Ms) Guest Experience Manager

10/10 Excellent

Thanh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would like to appreciate: Anh,Be, Huyện, Sương….these are great staff people to help us during our stay We appreciate their friendly and helpfulness They should deserved their rewards
Séjour de 2 nuits en octobre 2023
Réponse de Giang Doan (Ms.) le 1 nov. 2023
Dear Mr. Thanh,On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our team who always work hard to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time. Kind Regards, DOAN HUONG GIANG Ms I GEX MANAGER

6/10 Satisfaisant

michael

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
It’s a decent hotel but a bit dated. They struggled to seat people at breakfast which meant we ate in a corridor next to the lifts. It’s nothing f special but then again not a lot of competition.
Séjour de 3 nuits en octobre 2023
Réponse de Giang Doan (Ms.) le 1 nov. 2023
Dear Mr. Michael,On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us feedback. We are very sorry for the inconvenience that make you and your partner feel unpleasant during the breakfast time in the restaurant. We will well train our staff to ensure that we deliver the best service and always meet your expectation. Our guests' satisfaction is our highest rewards. We all hope that we are able to welcome you back in the following time.Kind Regards, DOAN HUONG GIANG (Ms) GUEST EXPERIENCE MANAGER

10/10 Excellent

Noriyasu, Haramachi-ku, Minamisoma,

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is located in front of riverside and the market. You can feel the energy of Vietnamese people. Hotel is great and the staffs' hospitality is great, too. In thd same complex, there are many shops and cafés.
Séjour de 1 nuit en juillet 2023
Réponse de Giang Doan (Ms.) le 3 août 2023
Dear Mr.Noriyasu, Warm greetings from Melia Vinpearl Quang Binh! Thank you for leaving us such a wonderful review. We feel so happy to read your kind comments about our service. I will be sharing your generous feedback with them all, as I know that it will encourage them even more to give the best service. Once again, thank you for choosing us and we look forward to welcoming you in the following time. Sincerely, Doan Huong Giang(Ms) Guest Experience Manager

10/10 Excellent

Herbert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really beautiful hotel with very professional staff.
Séjour de 2 nuits en juillet 2023
Réponse de Giang Doan (Ms.) le 27 juil. 2023
Dear Mr. Herbert, On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us such valuable feedback. We are delighted that you enjoyed our services and your review is being shared to our team. We are looking forward to welcoming you next time. Kind Regards, DOAN HUONG GIANG (Ms) GUEST EXPERIENCE MANAGER

6/10 Satisfaisant

alex

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Big and comfort room. Service so-so
Booked a 2+1 room. But toiletries only provided for 2 paxs. Requested for water on check out day and it was chargeable. Quite disappointing
Séjour de 2 nuits en juin 2023
Réponse de Giang Doan (Ms.) le 18 juil. 2023
Dear Mr. Alex Wong, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We do apologize for the inconvenience during your stay i.e. toiletries and water. We are looking forward to welcoming you back in the next time. Your Sincerely, Doan Huong Giang Guest Experience Manager

10/10 Excellent

Leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de GIANG DOAN - GEX MANAGER le 18 mai 2023
Dear Valued guest, On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us such valuable feedback. We are looking forward to welcoming you next time.Kind Regards, DOAN HUONG GIANG (Ms)GEX MANAGER

10/10 Excellent

Kiyomi

Séjour de 1 nuit en avril 2023

10/10 Excellent

SK

Séjour de 1 nuit en mai 2023
Réponse de GIANG DOAN - GEX MANAGER le 7 mai 2023
Dear Valued guest, On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us such valuable feedback. We are looking forward to welcoming you next time. Kind Regards, DOAN HUONG GIANG (Ms)GEX MANAGER

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, good staff, and great amenities.
Séjour de 1 nuit en avril 2023
Réponse de GIANG DOAN - GEX MANAGER le 14 avr. 2023
Dear Mr.Thomas, On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us such valuable feedback. We are delighted that you enjoyed our services. Your review is being shared to our team. We are looking forward to welcoming you next time.Kind Regards,DOAN HUONG GIANG (Ms) GEX MANAGER

10/10 Excellent

Ricardo

Séjour de 1 nuit en février 2023
Réponse de Oanh Nguyen ( Ms) - Front Office Manager le 8 févr. 2023
Dear Mr. Ricardo, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the following time. Your Sincerely, Nguyen Thi Mai Oanh Front Office Manager

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This stay was phenomenal. The breakfast was amazing and the staff went above and beyond to meet our needs. I would return to this hotel without any hesitation.
Réponse de Oanh Nguyen ( Ms) - Front Office Manager le 6 févr. 2023
Dear Mr.Pass Scott Jay, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the following time. Your Sincerely, Nguyen Thi Mai Oanh Front Office Manager

10/10 Excellent

Shuqian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Oanh Nguyen ( Ms) - Front Office Manager le 1 févr. 2023
Dear Shuqian, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the following time. Your Sincerely, Ngo Huu Nhut Hotel Manager

10/10 Excellent

Shuqian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Oanh Nguyen ( Ms) - Front Office Manager le 29 janv. 2023
Dear Shuqian, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the next time. Your Sincerely, Nguyen Thi Mai Oanh Front Office Manager

10/10 Excellent

Erin, Bryan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall wonderful stay at this hotel. The property is well-appointed and clean. Excellent beds - softer than the typical beds we’ve encountered in SE Asia at other hotels or Airbnbs. Hotel staff were pleasant and accommodating, went out of their way to help ensure we had everything we needed. Breakfast was included in our fare and had a wide variety of local and western options, very tasty. Airport pickup was easy and fast. They weren’t able to help us arrange a taxi or other transfer to the train station at the end of our stay, but that day was early during the Lunar New Year. Otherwise they almost certainly would have been able to
Réponse de Oanh Nguyen ( Ms) - Front Office Manager le 26 janv. 2023
Dear Ms. Erin, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the next time. Your Sincerely, Nguyen Thi Mai Oanh

10/10 Excellent

Kristine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best place we stayed in all of Vietnam!
If you want to feel rich and bougie, stay here! Everything was good about this hotel. The bed was comfortable, the pool and jacuzzi were huge, the staff was very friendly and helpful… I could go on and on.
Séjour de 1 nuit en janvier 2023
Réponse de Oanh Nguyen ( Ms) - Front Office Manager le 15 janv. 2023
Dear Ms.Kristine, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the next time.Your Sincerely,Nguyen Thi Mai Oanh Front Office Manager

6/10 Satisfaisant

Lucinda

Les points faibles : Personnel et service
Réponse de Giangdh le 6 nov. 2023
Dear Ms Aston Lucinda Emily,On behalf of Hotel Management Board, I would like to say thank you so much for choosing to stay with us and for taking your time to leave us feedback. We are very sorry for the inconvenience that make you and your partner feel unpleasant during your stay. If you have free time, could you please share your experience via our email: mvqb.info@melia.comWe all hope that we are able to welcome you back in the following time.Kind Regards, DOAN HUONG GIANG (Ms) GUEST EXPERIENCE MANAGER

10/10 Excellent

TAICHI

Séjour de 2 nuits en décembre 2022
Réponse de Oanh Nguyen ( Ms) - Front Office Manager le 8 janv. 2023
Dear Mr.Taichi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Thi Mai Oanh Front Office Manager

10/10 Excellent

eve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Beautiful hotel. Definitely 5-star. Cheerful staff throughout, like An, and most are working on their English. Wonderful complimentary breakfast. Not much for a tourist to do in Dong Hoi during the winter.
Séjour de 1 nuit en décembre 2022
Réponse de Giang Doan (Ms.) le 6 déc. 2022
Dear Ms. Eve Esptein, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are very happy that you have enjoyed your staying and looking forward to welcoming you back in the following time.Your Sincerely, Giang, Doan HuongGuest Experience Manager

10/10 Excellent

eve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel at a wonderful price. Buffet breakfast is excellent. Pool isn’t in operation.
Séjour de 1 nuit en novembre 2022
Réponse de Giang Doan le 6 déc. 2022
Dear Valued Guest, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of the hotel. We are very happy that you have enjoyed your staying and looking forwards to welcoming back in the following time. Your Sincerely, Giang, Doan HuongGuest Experience Manager

10/10 Excellent

Daniel

Séjour de 2 nuits en novembre 2022
Réponse de Mai Oanh ( Ms) - Front Office Manager le 27 nov. 2022
Dear Mr.Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Peter, Union City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and modern and very friendly staff , good location .
Séjour de 2 nuits en novembre 2022
Réponse de Mai Oanh - Front Office Manager le 26 nov. 2022
Dear Mr. Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

my

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stayed, everything was great except dining options. Not much of food options to choose from. The staff was very helpful and friendly, especially the spa ladies.
Séjour de 3 nuits en novembre 2022
Réponse de Mai Oanh - Front Office Manager le 20 nov. 2022
Dear Valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

8/10 Bien

MASARU

Séjour de 3 nuits en novembre 2022

10/10 Excellent

Shuichi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good staff
Séjour de 1 nuit en août 2022
Réponse de Mai Oanh - Front Office Manager le 31 août 2022
Dear Valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Kiên

Séjour de 1 nuit en août 2022

10/10 Excellent

PING YAO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Mai Oanh - Front Office Manager le 11 août 2022
Dear Valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Park

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
호텔과 전망은 좋습니다.
Séjour de 2 nuits en juillet 2022
Réponse de Mai Oanh - Front Office Manager le 29 juil. 2022
Dear Valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Hung

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very personal and clear!
Séjour de 1 nuit en juillet 2022
Réponse de Mai Oanh - Front Office Manager le 22 juil. 2022
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Bartek

Séjour de 1 nuit en avril 2022

10/10 Excellent

THI NGOC CAM

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2021
Réponse de Front Office le 12 mai 2021
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Thi Mai Oanh Front Office Manager