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Avis sur Campanile Doncaster

3 out of 5
Campanile Doncaster
Doncaster Leisure Park, Doncaster, England

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 144 avis sur 627." "
Note des voyageurs de 8 (Bien), d’après 198 avis sur 627." "
Note des voyageurs de 6 (Satisfaisant), d’après 132 avis sur 627." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 627." "
Note des voyageurs de 2 (Horrible), d’après 79 avis sur 627." "

7,2/10

Propreté

7,6/10

Personnel et service

7,6/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

charlie

Les points forts : Propreté, personnel et service, confort de la chambre

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Claire le 2 mai 2024
Dear Neil,Thankyou for taking the time to leave us a 5/5. We hope you enjoyed your stay and our hope is to welcome you back in the future.Kind Regards

10/10 Excellent

Paige

Séjour de 1 nuit en avril 2024
Réponse de Claire le 20 mai 2024
Dear Paige,Thankyou for leaving us a 5/5 review. We hope to welcome you back to Doncaster Campanile in the near future.Kind Regards

8/10 Bien

Malcolm

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location to shops and eating places, rooms cleaned daily and plenty of parking
Séjour de 4 nuits en avril 2024
Réponse de Claire le 22 avr. 2024
Dear Malcolm, Thankyou for taking the time to leave us a review. We are so pleased you enjoyed your stay with us and found us to be a good location for your needs. Our hope is to welcome you back in the future.Kind Regards

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Queitedd
Séjour de 1 nuit en avril 2024
Réponse de Claire le 16 avr. 2024
Dear Robert, Thankyou for your 5/5 review. We hope to welcome you back to Doncaster campanile very soon.Kind Regards

8/10 Bien

Abdullah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Good location
Séjour de 1 nuit en avril 2024
Réponse de Claire le 8 avr. 2024
Thankyou Abdullah for taking the time to leave us a review and for the 4/5 feedback. We hope to welcome you back, if you are in this area again.Kind Regards

8/10 Bien

Mariyan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en mars 2024
Réponse de Dee le 3 avr. 2024
Hi Thanks for the 4/5 we really appreciate the score, any feedback on how we can get to a 5? :)Many thanksDenise JenningsGeneral Manager

10/10 Excellent

Glen

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great place to stay for Doncaster races
Séjour de 1 nuit en mars 2024
Réponse de Dee le 26 mars 2024
Hi GlenThank you for the 5/5 we really appreciate it :)Kind regardsDenise JenningsGeneral Manager

4/10 Médiocre

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only things that were okay comfy bed and the shower was good
Séjour de 1 nuit en mars 2024
Réponse de Dee le 26 mars 2024
Hi David, I am sorry your stay was less than satisfactory, we would appreciate any feedback on where we need to improve to get a score of 5.Kind regardsDenise JenningsGeneral Manager

10/10 Excellent

L J

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very friendly, especially Karl, made me feel welcome, very helpful, polite and a great sense of humour. The room was extremely clean and warm, best value hotel in Doncaster by far.
Séjour de 1 nuit en mars 2024
Réponse de Claire le 8 mars 2024
Dear L J, Thankyou for leaving us a great 5/5 review! We are so pleased you enjoyed your stay with us. I will pass your comments onto Karl. We hope to see you again very soon.kind regards

6/10 Satisfaisant

Emeka

Les points forts : Confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Claire le 21 févr. 2024
Dear Emeka,Thankyou for leaving us a score of 6 out of 10.Kind Regards

6/10 Satisfaisant

Martin

Voyage d’affaires
Basic but clean
Séjour de 1 nuit en février 2024
Réponse de Claire le 20 févr. 2024
Dear Martin,Thankyou for your review. We are so pleased you found us clean and had a good stay. We hope to welcome you back very soon.Kind Regards

2/10 Horrible

Cameron

Séjour de 1 nuit en février 2024
Réponse de Claire le 16 févr. 2024
Hi Cameron, Could you expand on the result given, we love feedback it will always help us to improve. Kind regards

6/10 Satisfaisant

A

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Matrass Let-down
Hotel was fine, but the matrass on the bed left a lot to be desired and disturbed my night's sleep. Shame, as rest was fair value for money.
Séjour de 1 nuit en février 2024
Réponse de Claire le 15 févr. 2024
Thankyou for taking the time to leave us a review. We appreciate your feedback over the mattress and are sorry to here you got a disturbed nights sleep. We are glad you found us a fair value for money and hope to welcome you back if you are in the area.Kind Regards

10/10 Excellent

Louise, Thornton Cleveleys

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is a lovely little place, the staff are wonderful. The rooms delicate and the location fantastic. I would highly recommend this hotel
Séjour de 2 nuits en février 2024
Réponse de Claire le 15 févr. 2024
Hi Louise,Thankyou so much for your amazing review. We are so pleased you enjoyed your stay with us and look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Lorna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only stayed there for 1 night but its clean ,tidy everything you need really , comfy bed and heating was on all the time which was a bonus as it was freezing outside ,would defo go back
Séjour de 1 nuit en février 2024
Réponse de Claire le 12 févr. 2024
Dear Lorna, Thankyou so much for leaving us such a positive review. We are pleased you enjoyed your stay with us and look forward to welcoming you back.Kind Regards

10/10 Excellent

Tamsin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Claire le 8 févr. 2024
Hi Tamsin,Thankyou for your 10/10 review. We are so pleased you enjoyed your stay with us. We hope to welcome you back to Doncaster Campanile in the near future.

4/10 Médiocre

Mr Ravi Kumar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Poor quality mattresses
The staff were friendly and responsive. The MATTRESS was awful and is very sure to give a bad back ache or make an existing one much worse. I asked if the allotted room can be changed when I was told that all rooms were of the same condition and only 2 of the rooms which were for physically challenged guests. Apparently the management wants the hotel to improve the ratings before further investment to upgrade the mattresses but I doubt the ratings can improve with such poor quality mattresses.
Séjour de 3 nuits en janvier 2024
Réponse de Claire le 29 janv. 2024
Dear Ravi,Thankyou for taking the time to leave us a review. I am sorry to here about your experience over the mattress; please let me express my sincere apologies. Your feedback is important to us and I will pass your positive comments onto the staff. Kind Regards

6/10 Satisfaisant

David

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room clean after night 1 was very poor, dirty sheets and the best wasn’t even made properly, duvet hanging out of the cover. Also a soaking and filthy pillowcase left on the desk! Cheap and cheerful but won’t be back in a hurry.
Réponse de Claire le 10 janv. 2024
Hi David, I am sorry we did not meet your expectations on this occasion; please allow me to express my sincerest apologies. We do hope you give us the opportunity to welcome you back to better serve you in the future.

8/10 Bien

Ivan

Les points forts : Propreté, personnel et service, équipements
It was fine really.Ok for the odd nights stay
Séjour de 1 nuit en décembre 2023
Réponse de Claire le 28 déc. 2023
Hi Ivan,Thankyou for leaving us a review. We are pleased to hear everything was ok for you. We hope to welcome you back very soon if you are in the area again.Kind Regards

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No fault everything was ok
Séjour de 2 nuits en décembre 2023
Réponse de Claire le 27 déc. 2023
Hi Terry, Thankyou for your review. We are pleased you enjoyed your stay with us and look forward to welcoming you back very soon.Kind Regards

4/10 Médiocre

Tracey

Les points forts : Propreté
Les points faibles : Confort de la chambre
Very basic, and dated, but cheep however not so cheerful, paper thin walls, could hear other people arguing, shouting, doors slamming and loud music into the early hours, cannot dispute the cleanliness though
Séjour de 1 nuit en décembre 2023
Réponse de Claire le 18 déc. 2023
Hi Tracey, I apologise over the issues that you have mentioned we do have a telephone number to call out of hours that can be reported if you choose to stay with us again. Unfortunately we have no control over the music coming from near by venues. Kind Regards

10/10 Excellent

conway

Les points forts : Propreté, personnel et service, équipements
Its good for bed, kettle ,toilwt and shower...but desperately needs updating rooms
Séjour de 1 nuit en décembre 2023
Réponse de Claire le 16 déc. 2023
Thankyou for your 5/5 review! We are so pleased you enjoyed your stay with us. We take all feedback onboard and hope you choose to stay with us again.Kind Regards

10/10 Excellent

Felix

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Séjour de 1 nuit en décembre 2023
Réponse de Claire le 16 déc. 2023
Thankyou for your 10/10 review. We really happy you enjoyed your stay with us, and hope to welcome you back in the new year.Kind Regards

10/10 Excellent

P

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the location which was close to retail park with many outlets available. Also enjoyed the walj to the football stadiym round past the lake.
Séjour de 1 nuit en novembre 2023
Réponse de Claire le 30 nov. 2023
Thankyou for your 5/5 review! We are so pleased you enjoyed your stay with us and found our location great for your needs. We hope to welcome you back in the future.kind regards

2/10 Horrible

Prakash

Séjour de 1 nuit en novembre 2023
Réponse de Claire le 18 déc. 2023
Hi Prakash, Could you expand on the result given, we love feedback it will always help us to improve. Kind regards

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay and close by to wildlife park. Didn’t have chance to look around anywhere else this time. Generally a pleasant stay. One irritating aspect was the radiator in the room clicked constantly all night, might need some maintenance. Staff pleasant,breakfast good.
Séjour de 1 nuit en novembre 2023
Réponse de Claire le 28 nov. 2023
Hi Karen, Thankyou for taking the time for a review. We are so pleased you enjoyed your stay with us and thankyou for bringing the radiator to our attention, I have passed your comments onto the maintenance. We hope you choose Campanile Doncaster to stay with us again.Kind regards

8/10 Bien

Tayo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay but difficult to locate the site l mistakenly turn on 1st left that took me to bus lane then reversed back and looked forward then l saw the signboard which was covered by the trees ther Please place the sign on a good sighted for us first timer in Doncaster
Séjour de 2 nuits en novembre 2023
Réponse de Claire le 28 nov. 2023
Hi Tayo, Thankyou for your review. Thankyou for bringing the sign to our attention. I will pass your comments onto the relevant department. We are so pleased you had a comfortable stay and we hope you choose to stay with us in the future. Kind regards

10/10 Excellent

Andrew

Séjour de 1 nuit en novembre 2023
Réponse de Claire le 15 nov. 2023
Thankyou Andrew for your 10/10 review! We are so pleased you enjoyed your stay with us.

8/10 Bien

STEVEN

Voyage en famille
Les points forts : Propreté et personnel et service
Room was basic. Staff were friendly and helpful.
Séjour de 3 nuits en octobre 2023
Réponse de Claire le 2 nov. 2023
Thankyou Steven For your great review! I will pass your comments onto the staff.

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Claire le 2 nov. 2023
Thankyou for your 10/10 review! We hope to welcome you back in the future.

8/10 Bien

STEVEN

Voyage en famille
Les points forts : Propreté et personnel et service
Rooms were basic. The staff were friendly and helpful.
Séjour de 2 nuits en octobre 2023
Réponse de Claire le 24 oct. 2023
Thankyou Steven for your review!We are so pleased you found the staff friendly and helpful. I will pass your comments onto the staff.Kind regards

8/10 Bien

Neil

Les points forts : Propreté et personnel et service
A little outdated motel style hotel
A little outdated, ok to stay for an overnight trip, but no longer. Noisy other guests next door. Wife found the bed uncomfortable, not enough pillows for both of us, but probably could have had more if we asked at Reception. Would I stay there again when in the Doncaster area, probably not, as lot more comfortable hotels available locally.
Séjour de 1 nuit en octobre 2023
Réponse de Claire le 24 oct. 2023
Thankyou Neil for your feedback! We apologise about the neighbours being noisy and understand the motel style is not for everyone. We really hope you change your mind about staying with us again.Kind Regards

8/10 Bien

Robert

A very clean and friendly place
Séjour de 1 nuit en octobre 2023
Réponse de Claire le 24 oct. 2023
Thankyou Robert for your review! We are so pleased you enjoyed your stay with us. We look forward to welcoming you back in the future, if your in the area again.

8/10 Bien

stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would definitely stay again, staff are lovely, thanks for looking after me for my 6 night stay in Doncaster.
Séjour de 6 nuits en octobre 2023
Réponse de Claire le 24 oct. 2023
Thankyou Stephen for your great review! We are so pleased you found our staff lovely and it was a pleasure to have you in our hotel. We look forward to welcoming you back in the future.

2/10 Horrible

luke

Séjour de 1 nuit en octobre 2023
Réponse de Claire le 15 nov. 2023
Hi Luke, Could you expand on the result given, we love feedback it will always help us to improve. Kind regards

10/10 Excellent

Beverley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was in a great location, near food outlets. Wasn't too far from Yorkshire Wildlife Park which was amazing. The hotel itself was clean, tidy. Staff were very friendly and helpful. Would stay here again
Séjour de 2 nuits en octobre 2023
Réponse de Dee le 12 oct. 2023
Hi BeverleyThank you so much for leaving a review of your stay, we really appreciate the 5 out of 5 :)Kind regardsDenise JenningsGeneral Manager

6/10 Satisfaisant

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Good value for money
It was very good value for money, quiet and clean. The only issue was that the bed was extremely uncomfortable (springs/metal work digging in to you )
Séjour de 2 nuits en octobre 2023
Réponse de Dee le 12 oct. 2023
Hi SarahThank you for the feedback we will be looking into this room, we also appreciate the comments and score :)Kind regardsDenise JenningsGeneral Manager

8/10 Bien

Rebecca

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Comfy with great staff.
Staff were excellent - super helpful, kind and professional - and the beds were clean and comfy. There are some aspects in need of refurbishment but the rooms were spacious and clean in spite of this. The location is ideal for events at The Dome, which is why we were there.
Séjour de 2 nuits en septembre 2023
Réponse de Dee le 4 oct. 2023
Hi RebeccaThank you for leaving a review of your stay we really appreciate it :)Kind regardsDenise JenningsGeneral Manager

10/10 Excellent

Katie

Séjour de 2 nuits en septembre 2023
Réponse de Dee le 4 oct. 2023
Thanks for your 5 stars Katie :)

10/10 Excellent

Colin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, well kept rooms, great price
Séjour de 1 nuit en septembre 2023
Réponse de Claire le 27 sept. 2023
Thankyou Colin for your 5/5 review! We really appreciate positive feedback. We look forward to welcoming you back if you are in the area again.Kind regards

6/10 Satisfaisant

Kevin

Voyage d’affaires
Les points faibles : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Claire le 27 sept. 2023
Thankyou for your 6/10 review.Kind regards

4/10 Médiocre

Melanie

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not a good hotel experience
Although clean it was disappointing as it was advertised as doing evening meals but on entering the bar at 7pm Saturday evening we were told food was Monday to Friday only , the bar was card only no cash whatsoever and the mattress was extremely lumpy and so not even a good nights sleep ,will not be returning to this ‘hotel’
Séjour de 1 nuit en septembre 2023
Réponse de Claire le 27 sept. 2023
Hello Melanie,Thankyou for your review! I am so sorry to here you will not be staying with us again. We have been a cashless hotel since the pandemic for the safety of our staff. We are looking at ways to improve guests stays and your feedback is important to us and we will take this on board.Kind Regards

10/10 Excellent

Peter

Séjour de 2 nuits en septembre 2023
Réponse de Claire le 25 sept. 2023
Thankyou for your 10/10 review. We are so pleased you enjoyed your stay with us and hope to welcome you back in the future.

8/10 Bien

Romesh

Séjour de 5 nuits en septembre 2023
Réponse de Claire le 16 oct. 2023
Thankyou for your Review!kind regards

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Claire le 25 sept. 2023
Thankyou for your 10/10 review! We are so happy you enjoyed your stay with us and hope to welcome you back in the future.Kind Regards

6/10 Satisfaisant

Jim

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2023
Réponse de Claire le 25 sept. 2023
Thankyou for your review!Kind regards

4/10 Médiocre

Paul

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We paid over 2 hundreds for 2 nights. The room was not what we expected! Not include breakfast - need to pay 12 pounds each for breakfast. We went to ASDA for breakfast only cost us £14 pounds (two of us). The bed need new mattress & pillows! Need new shower. Where we stayed at back - I couldn’t sleep as I don’t feel safe
Réponse de Claire le 25 sept. 2023
Hello Paul, I am sorry to here you did not enjoy your stay with us and thankyou for your feedback. Did you mention anything to reception so we could look into the situation for you? We potentially could have changed rooms for you. We do like to be given the opportunity to rectify any issues whilst you are staying. I will however, look into your comments and thank you for the feedback.Kind regards

6/10 Satisfaisant

Kelly

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
More consideration needed and a deep clean
Very basic, could do with a proper deep clean in the rooms ie scrubbing the grout on the floor, rather than just doing the bare minimum. There should have been consideration for people staying to the check out time (12pm). I was woken up twice by housekeeping knocking! Very annoying when I’d already said the first time I was staying till 12pm. Not just that, but someone decided to start scraping the paving at 10am, really irritating this scratching noise outside your room. They should have done this at 12pm. Housekeeping and the reception team should liaise with each other to determine which rooms have checked out - not knocking on doors multiple times to check.
Séjour de 1 nuit en septembre 2023
Réponse de Claire le 25 sept. 2023
Hello Kelly, Thankyou for your review! I apologise over you been woken up and can assure you I will be having a word with the housekeepers over this. But thankyou for bringing it to my attention and for the 6/10 review we really do appreciate it.Kind regards