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Avis sur Four Points By Sheraton Dhaka, Gulshan

4.5 out of 5
Four Points By Sheraton Dhaka, Gulshan
6/A North Avenue Commercial Area, Gulshan - 2, Dhaka

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 62 avis sur 116." "
Note des voyageurs de 8 (Bien), d’après 42 avis sur 116." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 116." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 116." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 116." "

9,0/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

AbuMusa3115, London

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is very well maintained, clean and comfortable. Location is very good for access to other parts of the city but not the best place for shopping if that is important to you. Staff were excellent and helpful. Only negative I can think of was that the check out took longer than expected as the staff took a while to do a final room check.
Séjour de 1 nuit en octobre 2020

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will stay again.
Very polite and kind staff.
Séjour de 2 nuits en mars 2020

8/10 Bien

QueenKillar, 日本千葉県

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
全体的に清潔で良かった。客室・バスルームの広さは十分だが、バスタブがあれば良かった。客室で仕事をするには照明が暗いので、スタンドはもっと明るいものにして欲しい。エアコンの音がうるさい。備え付けドライヤーが直ぐに故障してしまうので、もっと品質を上げるべき。1階ロビーに蚊が多かったので対策が必要。
Séjour de 7 nuits en mars 2020

10/10 Excellent

Akhil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely
Great hotel. Nice stay
Séjour de 3 nuits en février 2020

8/10 Bien

CHAO-JUNG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Balkar

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful experience , amazing staff, cordial reception staff , see you soon again. A special thanks to Mr Siyam , Farin and Soa for treating me as , I am feeling at my home
Séjour de 5 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
少しにおいがしました。
Séjour de 2 nuits en janvier 2020

8/10 Bien

Fung Seng

Séjour de 1 nuit en décembre 2019

10/10 Excellent

Jeremy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
Room was comfortable, service by the staff was attentive. Will come back again.
Séjour de 1 nuit en décembre 2019
Réponse de Noeke Kusuma le 26 déc. 2019
Dear Guest Thank you so much for your kind response. Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

4/10 Médiocre

Gurcharan

Séjour de 4 nuits en décembre 2019

10/10 Excellent

Ahmed, London

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and staying on the 18th floor could not hear any street noise. Very clean, modern and comfortable room. International standard hotel with good facilities. Perfect for business travellers or tourists.
Séjour de 4 nuits en novembre 2019
Réponse de Noeke Kusuma le 26 déc. 2019
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Dhaka, Gulshan. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Dhaka, Gulshan and we hope you choose to create more memories here whenever your travels bring you back to Dhaka. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
部屋も落ちついており、スタッフも丁寧な対応で良いです
Séjour de 2 nuits en décembre 2019
Réponse de Noeke Kusuma le 26 déc. 2019
Dear Guest Thank you so much for your feedback.

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en novembre 2019
Réponse de Noeke Kusuma le 26 déc. 2019
Thank You So Much For Your Feedback. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en novembre 2019
Réponse de Noeke Kusuma le 26 déc. 2019
Dear Guest Thank you so much for your feedback. Warm Regards, Noeke Kusuma General Manager

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel staff is very friendly and polite. Breakfast buffet is delicious. The hotel even knew without me telling them that water in shower did not drain properly and caused water to stay in the bathroom (and came to me directly to apologize during breakfast). Secure building.
Séjour de 5 nuits en novembre 2019
Réponse de Noeke Kusuma le 26 déc. 2019
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Dhaka, Gulshan. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Warm Regards, Noeke Kusuma General Manager

10/10 Excellent

MOHAMMEDSAEED

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2019
Réponse de Noeke Kusuma le 13 nov. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Thanks a lot for rating us. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel sets a high standard. The rooms are excellent, staff very friendly and the food is generally good Rather than have only the buffet every night - I think it would be good to offer an a la Carte menu.
Séjour de 6 nuits en octobre 2019
Réponse de Noeke Kusuma le 13 nov. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well maintained and professiona look. New fittings and appliances.
Séjour de 2 nuits en octobre 2019
Réponse de Noeke Kusuma le 13 nov. 2019
Thank you for sharing your experience at the Four Points by Sheraton Dhaka, Gulshan through the Guest Satisfaction Survey. Every process put in place is aimed at providing you with an unforgettable hotel experience. Sincerely, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

muhsen, Saudi arabia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very nice and located in a modern area, close to markets and restaurants but a little far from the attractions
Séjour de 4 nuits en septembre 2019
Réponse de Noeke Kusuma le 13 nov. 2019
Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

4/10 Médiocre

Alfred

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2019
Réponse de Noeke Kusuma le 14 sept. 2019
Dear Guest, Thank you for sharing your experience at the Four Points by Sheraton Dhaka, Gulshan through the Guest Satisfaction Survey. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to hear that we fell short of your expectations. We saw that you rated your Intent to Recommend a “4”; however, we also noticed that there were several missed opportunities. It was brought to my attention, that during your recent stay we fell short of meeting your expectations. The information provided on the Guest Satisfaction Survey has been shared with the Front office Manager who joins me in not only offering our sincere apologies for the teams’ shortcomings, but our commitment to resolving these issues in order to improve your further experience. We will surely focus on the highlighted areas from your comment for improvement, still I'd request you if you could send us a detailed feedback of your experience so we could understand more specifically where our team is lacking behind. I would like to take this time to apologize for the inconvenience you have faced. Although we fell short of meeting your expectations, I hope you will consider Four Points by Sheraton Dhaka, Gulshan on your next visit to Dhaka so that we can deliver on the guest experience you deserve. Sincerely, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay and good food. Nice room And good location
Séjour de 3 nuits en août 2019
Réponse de Noeke Kusuma le 28 août 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

abo Majed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
لاباس
Séjour de 2 nuits en août 2019
Réponse de Noeke Kusuma le 28 août 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Habib, London

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location in the city and great hotel. Staff were very attentive and helpful.
Séjour de 1 nuit en août 2019
Réponse de Noeke Kusuma le 28 août 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

abo Majed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Noeke Kusuma le 28 août 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Noel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well worth a stay
Excellent, but only quibble I have and this is with Bangladesh in General, put the total price for food and beverages that includes service charge and VAT on the menus especially in the coffee lounge at reception
Séjour de 1 nuit en juillet 2019
Réponse de Noeke Kusuma le 28 août 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019
Réponse de Noeke Kusuma le 13 août 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de Noeke Kusuma le 5 août 2019
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Dhaka, Gulshan. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Dhaka, Gulshan and we hope you choose to create more memories here whenever your travels bring you back to Dhaka. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thanks Four points
방글라데시에서 마음편히 묵을수있었던 좋은 숙박이었습니다. 하지만, 다른 국가의 비슷한 수준의 호텔에 비해 요금이 높다고 생각됩니다. 우연히 생일을 호텔에서 맞이하게 되었는데, 일을 마치고 돌아오니 방에 케잌이 있어서 감동하였습니다.
Séjour de 4 nuits en juillet 2019
Réponse de Noeke Kusuma le 29 juil. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Kazumasa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juillet 2019
Réponse de Noeke Kusuma le 29 juil. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

Mchiu, Atlanta GA

Voyage d’affaires
Les points forts : Personnel et service
Very friendly staff. Lobby is very small and limited seating. Hotel guests and other office workers share the same entrance. Elevators are much smaller with only one evaluator available for hotel guests. Breakfast area is in the 24th floor. Good view but fewer items. Overall experience is ok but definitely not the 4 stars hotel atmosphere and amenities
Séjour de 2 nuits en juin 2019
Réponse de Noeke Kusuma le 9 juil. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

4/10 Médiocre

Apple, Toronto

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
I rented Large guest room with double Twin bed, I identified one of the bed was super dirty with lots of hair and dirt (it wasn't even changed before we checked in), I called reception immediately and they sent a service guy, after he saw the Bed, he was apologizing and saying sorry repeatedly. He then brought clean bed sheets and linen cover and pillow covers. ALSO HOTEL TOWELS ARE PRETTY OLD, IT LOOKS THEY WERE WORN OUT. I THOUGHT MAY BE IT WAS FIRST DAY, I NOTICED SAME KIND OF TOWELS WERE SUPPLIED DURING OUR STAY. THIS HOTEL IS OVER RATED, IT SHOULDN'T BE EVEN 3 STARS. Washroom door wasn't closing properly. Room Safe was loose, not attached to the main cabinet/wardrobe, anyone could take out whole safe box from the room. I paid up front for buffet breakfast for four days but Hotel didn't serve Buffet Breakfast.
Séjour de 4 nuits en juin 2019

10/10 Excellent

Balkar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Four point Sheraton at Dhaka- The best at Dhaka
This is not my first time in Four Point Sheraton at Dhaka.In a year I stay in this hotel more than 25 days . I feel as like at home. Dont want to say anything about staff , more helpful than this hotel you never find anywhere.Try the laundry service , they give you packed as new.I recommend all the business persons to try their hospitality, location , food, cleanness etc.I ts value for your money to stay in this hotel.Thanks to all staff.
Séjour de 3 nuits en juin 2019
Réponse de Noeke Kusuma le 29 juin 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de Noeke Kusuma le 29 juin 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2019
Réponse de Noeke Kusuma le 29 juin 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

Anshuman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The front desk staff need to take decisions and ensure better services
Séjour de 2 nuits en mai 2019
Réponse de Noeke Kusuma le 29 juin 2019
Dear Guest, Thank you for sharing your experience at the Four Points by Sheraton Dhaka, Gulshan through the Survey. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to hear that we fell short of your expectations. We saw that you rated your Intent to Recommend a “8”; however, we also noticed that there were several missed opportunities. It was brought to my attention, that during your recent stay we fell short of meeting your expectations. The information provided on the Guest Satisfaction Survey has been shared with the Front office Manager who joins me in not only offering our sincere apologies for the teams’ shortcomings, but our commitment to resolving these issues in order to improve your further experience. We will surely focus on the highlighted areas from your comment for improvement, still I'd request you if you could send us a detailed feedback of your experience so we could understand more specifically where our team is lacking behind. I would like to take this time to apologize for the inconvenience you have faced. Although we fell short of meeting your expectations, I hope you will consider Four Points by Sheraton Dhaka, Gulshan on your next visit to Dhaka so that we can deliver on the guest experience you deserve. Sincerely, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

Anshuman

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice comfortable hotel. Would recommend others also.
Séjour de 1 nuit en mai 2019
Réponse de Noeke Kusuma le 29 juin 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service was outstanding. Each and every staff person was courteous, and was able to speak in English without any trouble. Food was good. At first sight lobby looked little smaller than expected but later we got used to it.
Séjour de 6 nuits en avril 2019
Réponse de Noeke Kusuma le 29 juin 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Perfect value for money. Excellent and very professional staff
Séjour de 2 nuits en avril 2019
Réponse de Noeke Kusuma le 29 juil. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, nice rooms, nice resturants and cafes within the hotel and near by area
Séjour de 1 nuit en juin 2018
Réponse de Noeke Kusuma le 29 juil. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel i good, the service great, the gym is adequate and could use some more equipment such as bar bells bent press rack and squat rack. Food is no more that adequate and they have yet to learn how to grill meat.
Séjour de 26 nuits en mars 2019
Réponse de Noeke Kusuma le 3 mai 2019
Dear Guest, Thank you for sharing your experience at the Four Points by Sheraton Dhaka, Gulshan through the Guest Satisfaction Survey. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to hear that we fell short of your expectations. We saw that you rated us a “8”; however, we also noticed that there were several missed opportunities. It was brought to my attention, that during your recent stay we fell short of meeting your expectations while have experiences in dinning . The information provided on the Guest Satisfaction Survey has been shared with the Restaurant Manager and Front office Manager who joins me in not only offering our sincere apologies for the teams’ shortcomings, but our commitment to resolving these issues in order to improve the dining experience. We will surely focus on the highlighted areas from your comment for improvement, still I'd request you if you could send us a detailed feedback of your dining experience so we could understand more specifically where our team is lacking behind. I would like to take this time to apologize for the inconvenience you have faced. Although we fell short of meeting your expectations, I hope you will consider Four Points by Sheraton Dhaka, Gulshan on your next visit to Dhaka so that we can deliver on the guest experience you deserve. Sincerely, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like there service and security and also food . Front desk Duty Manager , Mr Salim service was above and beyond .
Séjour de 3 nuits en mars 2019
Réponse de Noeke Kusuma le 6 avr. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

Hyung June

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
객실 청결하고 조용했으며 조식뷔폐도 맛있게 잘 나옴. 직원들도 친절하고 세세한 부분까지 챙겨줌
Séjour de 1 nuit en mars 2019
Réponse de Noeke Kusuma le 15 mars 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager

8/10 Bien

Doc, Oslo, Norway

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice stay in a very noisy city. Super hotel....................
Séjour de 3 nuits en mars 2019
Réponse de Noeke Kusuma le 15 mars 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en février 2019
Réponse de Noeke Kusuma le 30 avr. 2019
Dear Guest, Thank you for sharing your experience at the Four Points by Sheraton Dhaka, Gulshan through the Guest Satisfaction Survey. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to hear that we fell short of your expectations. We saw that you rated us a “8”; however, we also noticed that there were several missed opportunities. It was brought to my attention, that during your recent stay we fell short of meeting your expectations while have experiences in dinning . The information provided on the Guest Satisfaction Survey has been shared with the Restaurant Manager and Front office Manager who joins me in not only offering our sincere apologies for the teams’ shortcomings, but our commitment to resolving these issues in order to improve the dining experience. We will surely focus on the highlighted areas from your comment for improvement, still I'd request you if you could send us a detailed feedback of your dining experience so we could understand more specifically where our team is lacking behind. I would like to take this time to apologize for the inconvenience you have faced. Although we fell short of meeting your expectations, I hope you will consider Four Points by Sheraton Dhaka, Gulshan on your next visit to Dhaka so that we can deliver on the guest experience you deserve. Sincerely, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Alejandra

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El buffete de desayuno muy bueno y las camas muy cómodas
Séjour de 1 nuit en février 2019
Réponse de Noeke Kusuma le 6 avr. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019
Réponse de Noeke Kusuma le 6 avr. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While the hotel met the essential standards for a premium facility, the level of courtesy, care and service was exceptional.
Séjour de 5 nuits en janvier 2019
Réponse de Noeke Kusuma le 9 févr. 2019
Dear Guest , On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Dhaka, Gulshan. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Dhaka, Gulshan and we hope you choose to create more memories here whenever your travels bring you back to Dhaka. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan noeke.kusuma@fourpoints.com

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2019
Réponse de Noeke Kusuma le 29 juil. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan

8/10 Bien

herman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2019
Réponse de Noeke Kusuma le 24 janv. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your recent stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We would like to hear about our service in more detail. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2019
Réponse de Noeke Kusuma le 24 janv. 2019
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your recent stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We would like to hear about our service in more detail. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you.