Avis sur The Henry Hotel, Autograph Collection
The Henry Hotel, Autograph Collection
300 Town Center Dr, Dearborn, MI
Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
1 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2018
Réponse de Murad R le 9 juin 2018
Good Evening,
Thank you for your kind rating. I am happy to see you enjoyed your visit, and we hope to see you again soon!
Warm Regards,
Murad Rashdan
Assistant Front Office Manager
murad.rashdan@behenry.com
10/10 Excellent
Ann
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Ann,Our amazing staff works hard to ensure all our guests feel welcome, and Adam will be proud you appreciated his exceptional service. Please come see us again soon at The Henry, Autograph Collection.
10/10 Excellent
Deanna
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deanna
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Deanna,Thank you for taking the time to leave us your outstanding review of The Henry, Autograph Collection. We are pleased to hear about your comfortable stay with us. We look forward to seeing you again in the near future.
8/10 Bien
Alicemarie
Voyage en famille
8 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Alicemarie
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Alicemarie,Your positive rating of The Henry, Autograph Collection is much appreciated! Although our location wasn't what you expected, we're glad you enjoyed our secure atmosphere and upscale property. Thank you for choosing to stay with us and we hope you'll return.
10/10 Excellent
kathy, North Vernon
Voyage en famille, Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kathy
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Kathy,We're delighted to hear about your recent experience with us, and we're so pleased you recommend us to your fellow travelers! It's great to know Marty's exceptional hospitality helped make your trip a memorable one, and we'll be sure to share your compliments with him. Thank you for taking the time to leave a review, and we look forward to welcoming you back to The Henry, Autograph Collection soon!
10/10 Excellent
Shadin
Voyage d’affaires
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shadin
Séjour de 1 nuit en mars 2024
Réponse de Sharon le 4 mars 2024
Thank you so much for your kind words. I'm glad you enjoyed your stay. When your travels bring you back to the Dearborn area, we hope you choose to stay with us again!
10/10 Excellent
Gregory
21 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Gregory
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Gregory,Thank you for your excellent review! We're delighted you had a wonderful stay and that our doorman's unique energy and enthusiasm added to your experience. We'll surely pass along your kind words, and it would be a pleasure to welcome you back to The Henry Autograph Collection for another outstanding visit!
8/10 Bien
Elizabeth
6 janv. 2024
Les points forts : Équipements
Elizabeth
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 11 janv. 2024
Dear Elizabeth,It was a privilege to host you at The Henry, Autograph Collection. It's wonderful to hear you loved our accommodations and beautiful artwork. We are always open to suggestions and will consider your insightful comments about our pool and our restaurant, TRIA. We'll work diligently to serve our guests and hope to welcome you back soon.
10/10 Excellent
Rayshaunda
Voyage en couple
23 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rayshaunda
Séjour de 1 nuit en décembre 2023
10/10 Excellent
samir, Pittsford
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
samir
Séjour de 2 nuits en décembre 2023
8/10 Bien
Casey, Leander
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Casey
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Carter
7 déc. 2023
Carter
Séjour de 1 nuit en décembre 2023
Réponse de Sharon le 4 mars 2024
I am so glad you enjoyed your stay and the great hospitality that The Henry Autograph Collection is known for. Hopefully, if you return to the Dearborn area, you will choose to stay with us again.
8/10 Bien
Aruna
19 nov. 2023
Aruna
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Joshua
Voyage en couple
16 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 18 nov. 2023
Dear Joshua,It was a pleasure hosting you at The Henry, Autograph Collection! We're glad our clean room and tasty food impressed you, and we look forward to your next visit.
10/10 Excellent
Jacqueline
16 nov. 2023
Jacqueline
Séjour de 3 nuits en novembre 2023
10/10 Excellent
scott
Voyage en famille
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible!
scott
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 17 nov. 2023
Dear Scott,We are beyond excited to hear what a wonderful stay you had at The Henry, Autograph Collection. We know how important cleanliness always is, but even now, more than ever, we take extra measures to make sure all of our guests know their comfort is our priority. After that, we make sure you can sit back and relax. Thank you for taking the time to let us know how much you appreciate the efforts of our team. We look forward to having you stay with us again the next time you are in our area.
8/10 Bien
Sarah
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sarah
Séjour de 1 nuit en novembre 2023
2/10 Horrible
Ali
7 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ali
Séjour de 3 nuits en novembre 2023
10/10 Excellent
Nathan
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en octobre 2023
Réponse de Sharon Hodder le 28 oct. 2023
Thank you so much for staying with us at The Henry Autograph Collection. I'm glad you enjoyed your stay.
8/10 Bien
Bryan
Voyage d’affaires
14 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It'll do in Dearborn.
Bryan
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 17 sept. 2023
Thank you for taking the time to share your thoughts with us. We are glad that you appreciated our team, food, and accommodations. It is wonderful to know you found us to be suited for business needs in Dearborn. It was a pleasure to have you as a guest, and we look forward to your next business trip with us.
8/10 Bien
matthew
19 août 2023
matthew
Séjour de 1 nuit en août 2023
6/10 Satisfaisant
Heidi
Voyage en couple
17 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Heidi
Séjour de 2 nuits en août 2023
Réponse de General Manager le 1 sept. 2023
Dear Heidi,While we are honored you chose to join us for your getaway, we are sorry to know you had such a disappointing experience due to the room not meeting your expectations. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. Thank you for your feedback, and we wish you all the best.
6/10 Satisfaisant
Lillian
11 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lillian
Séjour de 1 nuit en août 2023
Réponse de General Manager le 14 août 2023
Dear Lillian,We're pleased to hear you had a generally wonderful experience during your stay. However, we're sorry your check-in experience did not meet your expectations. Your feedback is valuable to us, and we'll use your comments to improve our check-in process and ensure all guests feel warmly welcomed from the moment they arrive. We appreciate your input and hope to have the chance to provide you with an even better stay in the future.
6/10 Satisfaisant
Jennifer
Voyage en famille
15 juil. 2023
Les points forts : Propreté et personnel et service
One night stay with family for a funeral.
Jennifer
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 17 juil. 2023
Dear Jennifer,Thank you so much for taking the time to leave us your feedback, and we apologize for any issues with the A/C. Please know that our team is always available to help you find more suitable accommodations during your visit, should they be available. Please consider joining us again soon.
10/10 Excellent
Bill
Voyage en couple
21 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bill
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 23 juin 2023
Dear Bill,We're delighted you enjoyed your stay at The Henry, Autograph Collection! It's great to know that our beautiful property, comfortable rooms, and close proximity to the Ford complex helped make your visit memorable. The next time you're in town, please come see us again.
4/10 Médiocre
Safira
Voyage en famille avec de jeunes enfants, Voyage en famille
10 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Safira
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 12 juin 2023
Dear Safira,Thank you for notifying us of your stay. We sincerely apologize for any inconvenience caused by the knock at your door. We appreciate you bringing this to our attention, and your feedback will be discussed internally as we continually strive to improve our guests' experiences. Our team hopes you had a safe trip home, and we wish you well.
8/10 Bien
Maria T
7 juin 2023
Maria T
Séjour de 2 nuits en juin 2023
6/10 Satisfaisant
Mohamad
6 juin 2023
Mohamad
Séjour de 4 nuits en juin 2023
10/10 Excellent
INAS
30 mai 2023
INAS
Séjour de 3 nuits en mai 2023
8/10 Bien
Patricia, Boca Raton
23 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 2 nuits en mai 2023
10/10 Excellent
Lawrence, bay city
15 mai 2023
Lawrence
Séjour de 2 nuits en mai 2023
10/10 Excellent
Brooke
Voyage d’affaires, Voyage en couple
20 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brooke
Séjour de 1 nuit en avril 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Stephanie
Voyage en famille avec de jeunes enfants, Voyage en famille
14 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en avril 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Ashok
Voyage en famille
11 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashok
Séjour de 3 nuits en avril 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Bien
Wilbert
29 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Day Getaway
Wilbert
Séjour de 1 nuit en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Tiffany
Voyage en famille avec de jeunes enfants
26 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 1 nuit en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Happy to hear you liked the breakfast. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Brett
Voyage en couple
22 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brett
Séjour de 2 nuits en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Ahmad, Kissimmee
20 mars 2023
Ahmad
Séjour de 3 nuits en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Horrible
Elizabeth
13 mars 2023
Elizabeth
Séjour de 2 nuits en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear GuestI recognize your time is valuable and appreciate the feedback you have provided regarding your recent stay at THE HENRY Hotel.Receiving friendly and attentive service from our staff sets the tone for a great stay, if this was not your experience, and I sincerely apologize for failing to meet your expectations. I hope when travel brings you back to the Detroit area you will once again choose to stay with us. Thank you again.
10/10 Excellent
Chelsy
5 mars 2023
Chelsy
Séjour de 2 nuits en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Max William
26 févr. 2023
Max William
Séjour de 1 nuit en février 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Voyageur vérifié
25 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Shannon, Grand Blanc
Voyage en famille
13 févr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Shannon
Séjour de 1 nuit en février 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Chantel
Voyage en famille
12 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chantel
Séjour de 1 nuit en février 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Tammy
Voyage en famille, Voyage d’affaires
30 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel. Above and beyond service. STAY
Tammy
Séjour de 1 nuit en janvier 2023
10/10 Excellent
Wesley
30 janv. 2023
Wesley
Séjour de 2 nuits en janvier 2023
10/10 Excellent
Mark
17 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
10/10 Excellent
KELLY
Voyage en famille avec de jeunes enfants
16 janv. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
KELLY
10/10 Excellent
Raul
Voyage en couple
9 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raul
10/10 Excellent
Justin
5 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Justin
Séjour de 3 nuits en janvier 2023