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Avis sur Residence Inn by Marriott Detroit Troy/Madison Heights

3 out of 5
Residence Inn by Marriott Detroit Troy/Madison Heights
32650 Stephenson Hwy, Madison Heights, MI

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 150 avis sur 344." "
Note des voyageurs de 8 (Bien), d’après 94 avis sur 344." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 344." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 344." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 344." "

8,2/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

2/10 Horrible

Deborah

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As we entered the room it smelled of cigarettes we didn’t have much time we had to go we had a reservation to dinner with some local friends. When we back and got a good look at the room…Trash in bathroom had not been changed condom wrappers and used cups. Called the front desk no manager on staff to talk to. My 84 year old mom had to take medication and discovered packets had been opened in the kitchen that should have been sealed. I called the from cell phone this time to the hotel and was told manager would call me back it it is 10:52 pm and still no call back. I am afraid to lay down I am spending the night sitting up on the couch! We came up for a funeral tomorrow and this will not be a restful night that I have paid for. And there were all sorts of tissues smashed into the tissue box…I could go on and on this experience has really been the worst, I just wanted a clean place to sleep so I could go to the funeral tomorrow. Not pleased at all!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Stacie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was nice it was clean and quiet just what I was hoping for
Séjour de 2 nuits en avril 2024

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and spacious
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Dennis Jackson

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff was very friendly and helpful, but the property was very run down and needed a lot of repairs. The first room we had was left open with the deadbolt and maintenance personal left tools and other paperwork from work they were doing in the room. The front desk was very helpful and expeditious in getting us another room. However, both rooms smelled like smoke and mildew, and we ended up going to another hotel because we were concerned with the air quality affecting us and our small children.
Séjour de 3 nuits en mars 2024

2/10 Horrible

taneia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The people that stayed above me were EXTREMELY LOUD AND DISRESPECTFUL ALLLL NIGHT LONG!! Making it impossible to relax or sleep two nights in a row
Séjour de 2 nuits en mars 2024

8/10 Bien

Raul, Harwood Heights

Voyage en famille
Spacious
Séjour de 2 nuits en février 2024
Réponse de Jackee Philley le 4 mars 2024
Thank you for taking the time to fill out your review. Thank you

4/10 Médiocre

Brinette

Voyage en famille
Les points faibles : Propreté
Went here for my daughters 13th birthday. The room was very dirty the chair looked like it hadn’t ever been cleaned. There was stains everywhere. Bathroom was poorly cleaned. There was bars of soap in the toilet, like housekeeping just threw them in there instead of the trash. The worse part was that we had to pay to park in the parking lot. The room had a full kitchen but i had to go back home and get dishes because they had very few pots and pans. Was very disappointed but it was too late to try to find somewhere else to go.
Séjour de 2 nuits en janvier 2024
Réponse de Jackee Philley le 4 mars 2024
Dear Valued GuestWe're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.Thank you

2/10 Horrible

David

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Jackee Philley le 4 mars 2024
Dear GuestWe are genuinely sorry to hear that you had a bad experience while staying at our hotel. Our main objective is to provide a clean, comfortable room for our guests, and we're disappointed that we couldn't do this for you.

2/10 Horrible

Angelo

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Got a room with candy wrappers strewn around, extra bedding tossed at the bottom of the closet, and non working lamps. No other room was available, and after notifying staff the following day the room was still not cleaned. Staff was completely uninterested in providing any service or offer a welcome
Séjour de 2 nuits en janvier 2024
Réponse de Jackee Philley le 4 mars 2024
Dear Valued Guest,We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.Thank you

4/10 Médiocre

Asia Kimmel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jackee Philley le 4 mars 2024
We are so happy to hear that you enjoyed your stay with us, and that our accommodations met your standards. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, thanks again!

10/10 Excellent

Danielle

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The first thing was that the office got charged me when I checked in when I was charged by Expedia the second thing is that the road was really dirty spots all up with carpet the trash cans work had hard residue and the fan in the living room was filthy just filthy nasty up under your sink nasty and in the heating and cooling area the room where the hot water tank was nasty like they just swept everything up under the door the towels. Also the carpet essfirty
Séjour de 3 nuits en décembre 2023
Réponse de Jackee Philley le 4 mars 2024
Thank you so much for your great rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 Satisfaisant

VALETA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sink outside bathroom was not draining, tub was not draining well. The property is not
Séjour de 2 nuits en décembre 2023
Réponse de Jackee Philley le 4 mars 2024
Dear Valued GuestWe're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

2/10 Horrible

sylvester

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nasty nasty
This place is nasty. Beds need to be replaced not just covered up. Smells like urine as soon as I walked into the room. The pillows were thrown on the bed. Couldn’t find the remote to the tv until I had manager come to the room it was under the bed. The stains on the furniture was unbelievable. I feel like I was at a cheap motel not a hotel. I have stayed at an hotel so nasty!
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Byeongil

Séjour de 8 nuits en novembre 2023
Réponse de Jackee Philley le 4 mars 2024
Dear GuestWe are genuinely sorry to hear that you had a bad experience while staying at our hotel. Our main objective is to provide a clean, comfortable room for our guests, and we're disappointed that we couldn't do this for you. We would love the opportunity to serve you a better experience in the future if given the chance. Please reach out to me directly.Thank you

8/10 Bien

RICARDO

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
O hotel no geral é bom, porém serviço de quarto acontece somente de 3 em 3 dias e o estacionamento é cobrado $12 por dia e olha q não nos avisaram na recepção, além de ser um local longe de downtown ainda é deserto e o estacionamento não tem vigilância nenhuma pra ser pago.
Séjour de 3 nuits en novembre 2023

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very poor signage both from Stephenson Highway and getting onto the property. I had asked the front desk for extra towels and blankets on Sunday morning when the room was cleaned and nothing was received nor did the room get cleaned that day. This was a bit disappointing especially since the staff working at the desk told me he’d take care of it while I was gone for the day.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Brian

Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 5 nuits en octobre 2023

4/10 Médiocre

AIDAN

Voyage en couple
Les points faibles : Équipements
My husband and I stayed at the Residence Inn Detroit Troy/Madison Heights overnight October 29th. The website for this hotel calls it a “premiere hotel”, which is completely inaccurate. While the staff person who greeted me at check-in was very pleasant, I was surprised there was only one ice machine for the entire collection of suites and annoyed that it wasn’t operational. I had to drive elsewhere to buy a bag of ice. The unit was worn and tired looking, particularly the bathroom. The tub area needed to be completely replaced and there was a dirty washcloth left in the tub. The “fully equipped” kitchen had one drinking glass, one wine glass and one coffee cup. There were two small bowls and three saucers. Fortunately, we were just there overnight. Somebody expecting to be able to make and consume meals on site would be in a lurch. The next morning, I was further disappointed to learn that despite being told at check-in about the free full breakfast (that is noted on the website), that there was no breakfast to be had. The clerk said that “the truck hadn’t come since Saturday”. Obviously, I would not plan to stay at this hotel again and would not recommend it to people. It certainly doesn’t live up to the standard that I would hold to Marriot, which was what had led me to select this as a hotel choice.
Séjour de 1 nuit en octobre 2023
Réponse de Jackee Philley le 4 mars 2024
Dear GuestWe are genuinely sorry to hear that you had a bad experience while staying at our hotel. Our main objective is to provide a clean, comfortable room for our guests, and we're disappointed that we couldn't do this for you. We would love the opportunity to serve you a better experience in the future if given the chance. Please reach out to me directly.Thank you

6/10 Satisfaisant

Mayada

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
They didn't have enough towels available in the room and when I requested some they didn't have enough washed or available to give me.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Jesse

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet and comfortable. Enjoyed my time in Troy
Séjour de 14 nuits en octobre 2023

4/10 Médiocre

Caren

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The driveway into the property had huge potholes. It was very dangerous especially at night. This property desperately needs to be renovated.
Séjour de 6 nuits en octobre 2023

6/10 Satisfaisant

Vijay

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This is an average hotel and low-staffed. Each block is an independent building with 4 units and is next to the freeway. Expect a lot of noise from the freeway. There is no premium amenities or services offered. Since the buildings are far away from reception, you will be lucky to get any housekeeping services.
Séjour de 5 nuits en octobre 2023

8/10 Bien

BETHANY, WILLIAMSVILLE

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really Nice and clean
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Richard

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay. There is a charge for parking. The sign is hard to see from the road.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Melvin

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The pool was not in order, and our Air Conditioning wasn't working. The Bath tub didn't look like it was every cleaned in a while. I"ve been here a few times, probably this will be my last time.
Séjour de 2 nuits en août 2023

10/10 Excellent

Edith

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The employees are the best. Tank you
Séjour de 1 nuit en août 2023

4/10 Médiocre

Raquel

Séjour de 13 nuits en août 2023

6/10 Satisfaisant

Rohit

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Séjour de 5 nuits en août 2023

2/10 Horrible

Derik

Séjour de 14 nuits en juillet 2023

10/10 Excellent

Cornelius

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Colette

Séjour de 1 nuit en juillet 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice, convient, safe, clean, comfy!
Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

James

Séjour de 1 nuit en juin 2023

10/10 Excellent

Jennifer L

Les points forts : Personnel et service
Séjour de 2 nuits en juin 2023

10/10 Excellent

Ji Y

Séjour de 5 nuits en juin 2023

2/10 Horrible

David, Twinsburg

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This Residence Inn is in very poor condition and not well managed.
Séjour de 1 nuit en juin 2023

2/10 Horrible

Antoine

Séjour de 4 nuits en juin 2023

8/10 Bien

Ralph

Séjour de 2 nuits en mai 2023

8/10 Bien

SAEID

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023

4/10 Médiocre

Senan

Les points faibles : Propreté
Dirty rooms , requested room cleaning ,they changed towels only . No trash can in bathroom. Also i had to walk in cold weather to get to reception where they serve the breakfast .
Séjour de 4 nuits en avril 2023

6/10 Satisfaisant

Brad

Les points forts : Personnel et service et équipements
There were cobwebs throughout the studio unit I stayed in. The bar holding the shower curtain was broken. The web site advertised an evening Manager’s reception. There wasn’t one.
Séjour de 4 nuits en mai 2023

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was quiet, well-lit, and safe. The accommodations were clean and well-maintained. I would recommend the property.
Séjour de 5 nuits en avril 2023

2/10 Horrible

Linda, Detroit

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Most rooms only have a gold blanket on bed no comforter , etc. not appealing. Facility needs up-grading to compare with Marriott properties. I will not stay here again.
Séjour de 7 nuits en avril 2023

10/10 Excellent

Terry

Séjour de 7 nuits en avril 2023

6/10 Satisfaisant

Lillian

Voyage en famille
Les points forts : Propreté et personnel et service
Great staff but the property is old and needs updating. Broken closet doors, poorly stocked kitchen (no flatware, one cooking pot, no glasses, no coffee maker, and no hand soap in the bathrooms.
Séjour de 6 nuits en avril 2023

2/10 Horrible

Rose

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I have never seen a residence inn set up like this. Outside entrances. The property was not kept up well (kicked in screens, lawn chairs). You had to walk behind each building to get to the backside rooms going between buildings. In the dark at night. They also require a $12 a day parking fee. Front desk personnel was incredibly gracious, changed our room twice and ultimately canceled our reservation after we checked in. She offered to do it no charge for the night which I greatly appreciated. However I believe this might happen a lot at the property.
Séjour de 1 nuit en avril 2023
Réponse de Kevin le 26 avr. 2023
Good Morning,I apologize for the unfortunate events that occurred during your stay. It is well below our standard and does not sound like a good experience. We are working to improve an aging property but I am glad to at least hear that the front desk tried to make the experience not completely terrible. I appreciate the feedback and apologize again.