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Avis sur Red Roof Plus+ Belleville

2.5 out of 5
Red Roof Plus+ Belleville
45707 S Interstate 94 Service Dr, Belleville, MI

Avis

5,0
Note des voyageurs de 10 (Excellent), d’après 2 avis sur 7." "
Note des voyageurs de 8 (Bien), d’après 0 avis sur 7." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 7." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 7." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 7." "

7,0/10

Propreté

6,8/10

Personnel et service

2,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Jonathon

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
You get what you pay for. Kind of funky smelling, not the cleanest.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Josh

Séjour de 1 nuit en avril 2024

2/10 Horrible

Raechel

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Even after requesting housekeeping services my husband had to request fresh towels and wash cloths and set his garbage in the hallway. Desk staff were rude and not happy to be helpful. When my husband asked for a couple clean washcloths he was told it was a housekeeping issue. Will not return
Séjour de 5 nuits en février 2024

2/10 Horrible

Angela

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Olivia RediResponse Specialist le 3 janv. 2024
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the Red Roof Plus+ Belleville and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Courtrsy of manager
Séjour de 2 nuits en décembre 2023
Réponse de Olivia RediResponse Specialist le 3 janv. 2024
Hello Shirley, Thank you for telling us about your stay at the Red Roof Plus+ Belleville. It's great to hear that the manager was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Monica

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
This hotel will try to scam you out of $100s
The stay was good, but the service desk was not as they charged my card payment of room after paying here, saying they could t receive payment through here with no reason. Then they charged my card again (double charged). If you want to stay here, don't pay on here since this place will try to scam your card out of hundred of dollars with this excuse of "unable to receive payment from hotels com." Disgraceful and unacceptable actions from this hotel indeed
Séjour de 1 nuit en novembre 2023
Réponse de Gabrielle RediResponse Specialist le 13 déc. 2023
Dear Monica,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BELLEVILLE. While I am happy that your stay with us was good, I am sorry that your experience did not meet your expectations. You stated that the charges that were taken after already paying on your booking site hindered your experience, which was saddening to read. Based on my investigation, I am seeing where you were charged a 40 deposit and 80.08 for the room charges, which would amount to 120.08. It pleases me to inform you that the 120.08 was returned to your card. It usually takes 7-14 days for it be reflected in your account. Should you require further information, please contact the property directly or your banking institution.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so than you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.Very truly yours,Red Roof Management