dear guest thank you for your review.hope to see you soon

dear guest, thank you for your feedback I will share this with my staff and hope you give us another chance.

Hello Jocelin, The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Margaret, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I are saddened to see your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Dakota,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep and cleanliness of the room and not having your deposit returned. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our property. In regards to your refund, please contact your booking source or the front desk directly, for we do not handle such inquiries in this department. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. Have a great day. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Daniel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Tanya,Thank you for your review of our RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We are elated to see that you found the pricing of your room to be the highlight of your stay. At Red Roof, we strive to provide our guests with convenience and comfortability, so we are happy that was achieved with you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hola Luis,Nos decepciona saber que consideró que nuestro Red Roof Inn Detroit Metro Airport - Taylor no era un reflejo de lo que se anunciaba, que estaba sucio y que enfrentó problemas de seguridad mientras estuvo con nosotros. Por lo general, esto no es algo que nuestros huéspedes experimenten y por ello nos disculpamos. Sin embargo, le agradecemos que nos informe sobre esto, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Esperamos que tengas un buen día.Muy atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist

Thank you for reviewing our RED ROOF INN DETROIT METRO AIRPORT – TAYLOR, Tanya. We are elated to have served you and to have been able to present you with a pricing that was convenient to your needs. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hey Ebony,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Detroit Metro Airport - Taylor. It's disheartening to hear that you encountered unclean sheet on your bed. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that this isn't the level of service that Red Roof stands for and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Stephanie, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the property not being up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Britney,Thank you for writing to us about your recent stay at our hotel Red Roof Inn Detroit Metro Airport - Taylor. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Trevon, The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Sheila. The staff and I at the Red Roof Inn Detroit Metro Airport - Taylor were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the faulty TV and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

Dear Alexandre,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Alexandria, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the issue mentioned with the lights along with the other concerns highlighted. I will be sharing your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Tanya, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Samuel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Detroit Metro Airport - Taylor. It's great to read that you were pleased with the hospitality of our staff and the comfortability of your room. However, you mentioned that the uncleanliness of the floor and the other highlighted concerns that hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Thank you, Ryan, for telling us about your stay at the Red Roof Inn Detroit Metro Airport - Taylor. I am glad you found your experience to be okay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Dear Sean,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional coffee machine, the lack of cleanliness of the location and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Theodore,We are sorry to hear your recent experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Maryann, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Justin H,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. It’s great to hear that you found our property to be cost efficient. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Dear Matthew,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the dresser draws and having no water until evening due to broken water main. We will take your comments into consideration and shared with management to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Che. The staff and I at the Red Roof Inn Detroit Metro Airport - Taylor were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Dear Ebony,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Ratanond, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PADUCAH and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Value Guest, Thank you for taking the time to tell us about your experience at the . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management

Dear Armone, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the lack of cleanliness you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours, Red Roof Management

Hello Peter, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear James,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and all the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Zixin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Anthony,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Detroit Metro Airport - Taylor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as there were stains on the chairs, the pillows had burnt holes and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Katherine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Sai, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Hello Kaila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Chelsea, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Jonas, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room along with the issue highlighted with the power. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Jiyun, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Richard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Dear Owen, We at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding detail comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Thank you, Jenn, for telling us about your stay at the Red Roof Inn Detroit Metro Airport - Taylor. I am disappointed to hear that you were unsatisfied with the upkeeped condition of the property and the lack of cleanliness in the hotel, the odor you encountered and all the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver clean and comfortable accommodations for all guests, it seems we have fell short with you. It is important for you to know that your voice is of tremendous importance to us, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Jeremy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our front desk staff to be very helpful and attentive. However, I sincerely apologize for the situation you mentioned regarding the bathroom. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Anne, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. It's good to hear that our hotel met your needs, you found our customer service to be good, and the other kind remarks highlighted. However, the issues you’ve brought to our attention pertaining to the odor and the situation regarding the garbage are truly regrettable. Please accept our apologies for the impact these issues had on your stay. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this is not the impression we left you with.We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Richard, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. The issues you’ve brought to our attention regarding the faulty entry door and A/C unit, the conditions of the bathtub you mentioned, the Tv channel options not being to your liking, and the other highlighted concerns are truly regrettable. At Red Roof, it is our primary aim to give you a comfortable and accommodating experience. Please accept our apologies for the impact these issues had on your stay. We have brought your feedback to the higher level of management to have your claims investigated. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Thank you again for sharing your concerns and we do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Ayman,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience resulting in a 2/5 score. In the future, please consider adding additional comments of your stay to your survey to let us know what we’re doing well and where we can improve. Thank you again for your review and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Christine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am glad to read that you found our location and the value of our hotel to be great resulting in a 5/5 score.Thank you again for your review. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist