Studio, 2 lits doubles, non-fumeurs | Bureau, fer et planche à repasser, Wi-Fi gratuit, draps fournis
Vérifier la disponibilité

Avis sur HomeTowne Studios by Red Roof Auburn Hills

2.5 out of 5
HomeTowne Studios by Red Roof Auburn Hills
1294 N Opdyke Road, Building B, Auburn Hills, MI

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 121 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 169 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 167 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 206 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 338 avis sur 1001." "

5,2/10

Propreté

6,4/10

Personnel et service

4,8/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

4,4/10

Écoresponsabilité

Avis

8/10 Bien

Marie-Josée

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous avons apprécié notre séjour.
Séjour de 5 nuits en août 2018
Réponse de Ghaith AL karakushe le 17 août 2018
Thank you for choosing Baymont Inn & Suites, Auburn Hills, MI! It was our pleasure to host you. We take pride in our hotel and trying to make it better each and every day and we have a great staff always here to help and lend a hand. We hope to see you again!

8/10 Bien

Serge

Voyage en famille
Unannounced under renovation (bad sloppy renos) from the website description. THE SITE SAYS FREE BREAKFAST but there was none. I called the front desk just to ask when it ends and he said: “I don’t know nothing about a free breakfast” Also our floor were so dirty that we ended up placing some towels down near the bathroom/sink area after me wiping it a bit before. Everything else was nicely clean. PS: bedsheets not so soft, but whatever.
Séjour de 1 nuit en mars 2024
Réponse de Toni-Ann RediResponse Specialist le 17 mars 2024
Hello Serge,Thank you for your review of our HOMETOWNE STUDIOS AUBURN HILLS. We are pleased to hear that you found your room to be clean, prompting your 4/5 score. You indicated however, that you were inconvenienced by renovations, you found the floors to be unclean and that there was no breakfast offered to you. This is regrettable to hear as we do have a free grab and go breakfast served from 7 AM to 11AM. We apologize for any misinformation provided. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope to see you again, so that we can provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, confort de la chambre
Updates please
When I booked this trip there was no report of a remodel so the pool was closed, no breakfast, and I think I got the wrong room! I asked for 2 queen beds and I think I got 2 double beds. The room itself was nice and clean. Trying to find this hotel was hard also bc they are changing names and it wasn’t labeled as the new name on this site the old name was gone of the sign. And it wasn’t on the main path to find. Please make sure that the right name and any updates are labeled so other customers don’t have the same experience!
Séjour de 1 nuit en janvier 2024
Réponse de OnielRediresponse Specialist le 6 mars 2024
Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Auburn Hills. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned and all other issues highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Management RedRoof

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de OnielRediresponse Specialist le 6 mars 2024
Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios by Red Roof Auburn Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

10/10 Excellent

Bridgette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome affordable
Friendly fast service. Nice clean room.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
One of the worst I've ever experienced.
I've been to over 20 countries, half the states in the US and half the provinces in Canada. This was probably the 2nd worst hotel I've ever stayed at. The place is filthy to the point of it being unhealthy. Rooms were disgusting - mold all over the ceilings, debris in the hallway, heater/air conditioner filled with some sort of mystery substance. There is no breakfast - it's simply granola bars and stale coffee. The exercise room is deplorable. The staff member that helped us at the desk WAS very friendly and welcoming. I wish I'd gotten her name. A young lady with dark hair and glasses. I wouldn't even recommend this place for a quick one-night-stay for a concert. I've included some photos - but honestly they don't even do justice for the condition the property is in. Oh, and we also saw a literal fist fight in the parking lot in the middle of the day (I have video saved on my phone). Stay away.
Work out room - felt unsafe even powering these machines up.
"Breakfast" bar. A juice machine. Had to ask for granola bars.
Filthy elevator
Séjour de 3 nuits en novembre 2023

4/10 Médiocre

Amy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Although the front desk staff were pleasant, our washroom was not clean and their breakfast was very underwhelming.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here!!!!!
Hotel was disgusting, it was under construction, dust everywhere, smelled like cigarette smoke everywhere, our mattress was ancient, tub was gross. Breakfast was a joke, first morning there they closed breakfast up an hour early and then said the posted time was wrong but it was posted in 2 places and the night desk told us it was until 10 am as well. Second day we got breakfast, it was coffee, juice and a nutragrain bar. Manager was rude. Close this place!
AC/Heater missing/broken
Dust everywhere
Gross tub/shower
Ice machine covered in dust
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Amy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty and dark
We arrived and one of our rooms was dark (entrance light didn't work and others were dim) and dingy and had a funny smell - a cross between stale and old cigarette smoke. The second room we weren't even able to get into. The key didn't work despite being "reprogrammed" twice. Front desk said "we are fully booked - I can refund your rooms." Probably a blessing in disguise that we had to find a completely new hotel at 10pm because there is no way I would have stayed the night here.
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Spencer

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
In spite of supposedly being a non-smoking facility, it is clear that people frequently smoke in the rooms. There were cigarette burns on some of the furniture, and the room smelled dirty from repeated smoking. Aside from that the furniture was worn. The staff was nice enough and things were reasonably clean in spite of all, but this is not a place to stay if you have any sensitivity to cigarette smoke.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Mic

Séjour de 1 nuit en septembre 2023
Réponse de OnielRediresponse Specialist le 6 mars 2024
Hi Mic,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Auburn Hills. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Management RedRoof

2/10 Horrible

elizabeth

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I had to change rooms three times. The first room wasn’t cleaned, the second room, the bathroom was covered in gnats (bugs). It was disgusting. The rugs haven’t been vacuumed and the breakfast area was filthy. No coffee and no cups. I will never stay here again. Disgusting.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Mark

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff friendly, location convenient, room a little run down.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Nancy

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel looks as if it had nothing done to it in 25 yrs any thing that broke was still broke . it is under renovation now. the fridge smelt really bad and also froze our food, the room was cluttered with too much furniture. the room also had a slight smell to it. The breakfast tables were not cleaned from one morning to the next ! The elevator was dirty the halls were dirty, the entrance was dirty. the bathroom was dimly lit. The ice maker was broken . The pool was closed for renovation but advertised as having a pool . The sheets were clean and the orange juice was good at breakfast . Breakfast had the very minimum and still be able to call it breakfast . They took all the profit for 25 years and put nothing back ! find a different hotel this one is a disaster !
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

micheal

Séjour de 1 nuit en septembre 2023
Réponse de OnielRediresponse Specialist le 6 mars 2024
Hi Micheal,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the HomeTowne Studios by Red Roof Auburn Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

2/10 Horrible

Paul

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was not in shape for guests. Odor smelled like smoke. Entrance light switch did nothing. Bathroom floor was slippery. There were loose tile on the bathroom floor. Toilet seat was loose. Bath ceiling paint peeling due to lack of ventilation. Tool bar coming off wall. Other parts of the building were under construction, but our room was not clean, in need of repairs, dated and should not have been on the rental market.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

stephanie harris

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place!! Very roomy for a German Shepherd
Séjour de 4 nuits en septembre 2023

2/10 Horrible

Holly

Voyage en famille
Les points faibles : Équipements
Booked room 2 adults 3 children Get there local ordinance says only 4 per room in this case Room was denied Book online through Expedia no mention of restrictions
Séjour de 4 nuits en septembre 2023
Réponse de Baymont Inn & Suites - Auburn Hills le 9 sept. 2023
We understand your frustration. However, this is an ordinance set forth by the City of Auburn Hills, not Wyndham or this property specifically. You were given a full refund for your reservation so the one-star review is a shock to us since we were never given the opportunity to serve you. Thank you for your feedback.

4/10 Médiocre

Marc

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Chelsea

Les points faibles : Propreté
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Suresh

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room is old and filled with cigarette smoke. The corridors are filled with smoke and there is active renovation ongoing with noises
Séjour de 2 nuits en août 2023
Réponse de Baymont Inn & Suites - Auburn Hills le 9 sept. 2023
Your concerns have been noted. We would like to relay that upon check in, every guest is notified that we are under FULL renovations here at our property. It is clearly spelled out in the Guest Policies that are required to be signed at check in. At any point during the check in process, a guest is allowed to cancel if they do not want to stay because of the renovations. It is always a surprise for us to receive a low review score because of renovations, when all sites have been updated with this information. Thank you for your response.

2/10 Horrible

Jasmine

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here
Not good. Booked this place for my out of town guests. They didn’t stay the night! Police visited property while my guests were checking in. The policeman told my guests that he (the policeman) would not stay at this hotel. The hotel was a disaster- falling apart, gross, unkempt, no towels/paper in the lobby bathroom. Do not stay here.
Séjour de 2 nuits en août 2023

2/10 Horrible

Rebecca, Marshall

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was sketchy to say the least! It was disgustingly dirty, the hallways, the landscaping, the rooms, the elevators looked as if they hadn’t been cleaned in months. The pool was absolutely atrocious! There were questionable people wandering around the property with doors to the halls and outside propped open We did Not feel safe at all! We didn’t have time to get another hotel before our event or we would have definitely moved. Do Not stay here!

4/10 Médiocre

Efthymia Papathoma

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was ok but the inside- outside of the hotel dirty and terrible condition.
Séjour de 1 nuit en août 2023

4/10 Médiocre

Anthony

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023

4/10 Médiocre

Monte

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty generally. Room: moldy shower, gross tub surface, dresser handle off, no brewing tray for coffee maker, missing light bulbs (4) over sink. Linens and bed fine. Newer toilet--but wobbly seat. Receptionist highly impersonal and almost rude--no welcome, eye contact or thanks for staying, etc. Breakfast sparse. Walkways trashy. Windows dirty. Avoidable in future.
Séjour de 1 nuit en août 2023

4/10 Médiocre

Courtney

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Horrible
Under construction is one thing but the place was downright dirty and unsafe, balconies totally open and not taped off, missing steps and no sign, garbage all over, Found cigarette butts in my room, breakfast “buffet” was a grab and go, also paid for 2 queen beds and got double bed room, these are just some of the photos
Séjour de 3 nuits en août 2023

2/10 Horrible

Aaron

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en août 2023

2/10 Horrible

Helen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023

4/10 Médiocre

amber

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Only stay as last resort
No lamp shade. Dust on floor. Check in person never told me that breakfast ended at 9am. I was down by 9:10 no food. Lady just said sorry with an attitude
Séjour de 1 nuit en août 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The place had no phone, no remote to the tv. No alarm clock and dirty I only stayed because I had no choice but I will sleep in my car before I go back there I need a refund give me a room under construction.
Séjour de 2 nuits en août 2023

4/10 Médiocre

Sandra

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dirty. Pool had not been cleaned for days. Property damage very visible. One family checking in, were given linens to make their own bed.
Séjour de 2 nuits en août 2023

2/10 Horrible

kelly

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We paid for two queen beds and only got one. Water stains on the ceiling, carpet was dirty. I will pay a little more next time and hopefully get a decent room somewhere else.
Séjour de 1 nuit en août 2023

2/10 Horrible

Craig

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our first unhappy stay at a Baymont or a Wyndham. Lots of renovation/construction. Dumpsters and garbage in the parking lot. Gnats in the room and somethgin unidentifiable on the fridge. Stains in the bath tub and on the wall. Only stayed one night. Staff was kind enough to refund the balance of our planned stay - they were fine - and we relocated.
Séjour de 4 nuits en juillet 2023

2/10 Horrible

Lila

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Andrew

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Elsa

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Dale

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Upon arrival, the girl at the desk did not greet us.Just asked for identification. She gave us the key and was not very helpful. When we got to the 3rd floor, as we were heading to our room, one of the doors were patch up half way with a piece of plywood. Second, the back door to the fire escape door was left open with a highchair and the stairs were unfit and unsafe. Door should have had a caution sign up. We entered our room which was next to the fire ecape door, put our stuff away and went to our concert. We got back to the hotel at around midnight, the tub was not very clean and we were to tired to complain. The water dripped all night that we had to shut the bathroom door, so we could sleep. In the morning, we got up and took our shower, now the water isn't draining and you got two inches of water that your standing in. Not very sanitary. Would i recommend this hotel to our family and friends, absolutly not. It needs to be renovated. Oh I forgot, the curtain was half hanging off the rod. There was no light bulb in the lamp on the desk, and the air conditioner was all dirty and plugged up. Must i say more...
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Sharon

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Quinn

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was my second time staying at this hotel. The staff is friendly and helpful.
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Ashley

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the lobby area and 1bed but hated the 2bedroom(our first one) and was polite to staff but was given slight attitude and told no at first when I asked to switch rooms. The room was stained, smelly and old. There was a sticky smear on the headboard. And there were construction workers on the roof right above us, with a crane outside our window. Asked for another room but was denied at first. Went to a 1 bed and next day had to beg for compensation because we know 1bed cost less and it was inconvenient because our friends couldn’t come to the hotel after the party. Refunded us $20 but dang the hassle. Clean place and nice staff is all I ask for.
Séjour de 1 nuit en juillet 2023
Réponse de Baymont Inn & Suites - Auburn Hills le 10 juil. 2023
Thank you for your comment. We will review the information and use it to improve the guest experience.

10/10 Excellent

Daniel

Séjour de 1 nuit en juin 2023

4/10 Médiocre

Gregory

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was a roof repair being done. The crew began at 8am. It sounded like an elephant herd directly above my room. This location did not have any luggage carts to assist unloading at check-in nor for loading at check-out. I would think this would be standard equipment at all hotels. The free breakfast closing at 9am is inconvenient. The item selection available was poor.
Séjour de 1 nuit en juin 2023
Réponse de Baymont Inn & Suites - Auburn Hills le 3 juil. 2023
Gregory, thank you for your feedback. We will take your comments into consideration and use them to improve our guest's experience.

10/10 Excellent

Milad, Redford

Voyage d’affaires
Les points forts : Propreté et personnel et service
The staff was very helpful. The carpet in the room needed major cleaning.
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

MARJORIE

Séjour de 1 nuit en juin 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
What a dump. Filthy.
Séjour de 1 nuit en juin 2023

2/10 Horrible

veronica

Voyage en famille
Never stay at baymont auburn hills
We got to the hotel with 45 minutes to get ready for my reunion, which i drover over 5 hours for. We were told they doubled booked and did not jave a room for us, unless all three adults would sleep on 1 king size better together. Obviously this wouldnt work so the desk agent canceled our booking and basically said we cant help you youre on your own. We ran mext door to another hotel got a room with 20 minutes left to get ready but also had to pay $40 more. Very upset and disappointed
Séjour de 1 nuit en juin 2023
Réponse de Baymont Inn & Suites - Auburn Hills le 3 juil. 2023
Thank you for your feedback. Unfortunately, we cannot control if a booking agent over sells a specific room type at our property. We do however take whatever measures we can to accommodate our guests. In some instances, those measures are limited to offering a cancellation of the reservation free of penalty.We apologize for your less than favorable experience. We will use the information you have shared to improve our guest's experience.

6/10 Satisfaisant

Raul, Harwood Heights

Voyage en famille
Need improvement, I think they do renovations in other area.
Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Dan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juin 2023

10/10 Excellent

Harry

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The lady who checked me in was awesome.
Séjour de 2 nuits en juin 2023