Extérieur

Avis sur Holiday Inn Express Romulus / Detroit Airport, an IHG Hotel

2.5 out of 5

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 496 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 305 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 42 avis sur 1001." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

John

Agréable
Bel endroit pour séjourner, propre et confortable. Qualité prix, excellent.
Séjour de 1 nuit en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Deonn le 29 mars 2014
Hello, Thank you for taking the time to complete the survey based on your stay at our hotel. We hope to have the pleasure of you as a guest at are hotel in the near future! Thank you

10/10 Excellent

IMAD

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The cleanliness of the facility. The comfort of bedding and pillows. Walking distance to dinning places.
Séjour de 1 nuit en mai 2024

8/10 Bien

Keri

Voyage en famille
The property definitely had some age to it. Water damaged ceilings, peeling wallpaper, etc. but it was clean and priced well. This made it easier to overlook those things. Breakfast was great and the variety of options was good!
Séjour de 2 nuits en mai 2024

8/10 Bien

JUNIETHA

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024

10/10 Excellent

qasid

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff and great experience
Séjour de 2 nuits en mai 2024

10/10 Excellent

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick check-in, clean rooms, very close to the airport.
Séjour de 1 nuit en mai 2024

8/10 Bien

Cherryann

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We were expecting our room to be clean on Sunday. But it was not. That’s my only complaint
Séjour de 3 nuits en mai 2024
Réponse de Byron le 20 mai 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your insights as they help us improve our services.We're glad to hear that most of our staff left a positive impression on you. However, we're sorry to hear that the rooms did not meet your expectations. We take guest comfort seriously, and we'll review your comments to see how we can make improvements.We apologize for the inconvenience regarding the breakfast timing. Your feedback is noted, and we'll consider adjusting the hours to better accommodate our guests

8/10 Bien

David and Laura

Les points forts : Propreté et personnel et service
Gg
Séjour de 1 nuit en mai 2024
Réponse de Byron le 20 mai 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

8/10 Bien

Averil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great to get to the airport and it was clean
Séjour de 1 nuit en mai 2024
Réponse de Byron le 20 mai 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

8/10 Bien

Christopher

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we arrived in the back parking lot someone was decfacating into a bag next to a van. Was a bit disturbing. And people were arguing outside next door at another hotel in the parking lot. But the Holiday Inn Express was nice.
Séjour de 1 nuit en mai 2024

10/10 Excellent

heejong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mai 2024
Réponse de Byron le 20 mai 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

10/10 Excellent

Brenda

Voyage en couple
Enjoyed our stay. Friendly staff. Nice buffet breakfast
Séjour de 1 nuit en mai 2024
Réponse de Byron le 20 mai 2024
hank you for choosing to stay with us. We're thrilled to hear that you had a wonderful experience during your time here.We're delighted that you found our front desk staff to be kind and accommodating. Providing excellent service is our top priority, and we're glad that they made a positive impression on you.It's also great to know that you enjoyed the variety and quality of our breakfast offerings, as well as the cleanliness of your room. We take pride in maintaining high standards of cleanliness and comfort for all our guests.Additionally, we're pleased that you found our location convenient, with amenities such as a convenience store and restaurant within walking distance.We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

6/10 Satisfaisant

Karen

I THOUGHT THEY HAD THERE OWN SHUTTLE TO AND FR OM THE AIRPORT WHEN I CALLED NO ONE SEEMED TO KNOW?? AFTER THE 3RD CALL FINALLY I WAS TOLD THEY USE THE SHUTTLE SERVICE THAT IS LOCATED NEXT TO THE THEIR BUILDING! IT WORKED OUT BUT SHOULD HAVE BEEN TOLD THAT WHEN I BOOKED
Séjour de 1 nuit en avril 2024
Réponse de Byron le 20 mai 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

8/10 Bien

Jeanine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and friendly
Séjour de 1 nuit en avril 2024
Réponse de Byron le 20 mai 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

10/10 Excellent

Richard

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Quiet
Séjour de 1 nuit en avril 2024
Réponse de Byron le 20 mai 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

10/10 Excellent

Jeremiah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was extremely nice. Beds were a nice relief after a long weekend.
Séjour de 1 nuit en avril 2024
Réponse de Byron le 9 avr. 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

6/10 Satisfaisant

Kevin

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Most of the staff were very nice. The rooms were average. We stayed in two different rooms a week apart. The included breakfast ended at 9:30 AM on a Saturday which was disappointing and is early for a hotel of this type from our experience. Much of the parking lot was full of holes and trash and brought our rating down the most.
Séjour de 1 nuit en avril 2024
Réponse de Byron le 9 avr. 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your insights as they help us improve our services.We're glad to hear that most of our staff left a positive impression on you. However, we're sorry to hear that the rooms did not meet your expectations. We take guest comfort seriously, and we'll review your comments to see how we can make improvements.We apologize for the inconvenience regarding the breakfast timing. Your feedback is noted, and we'll consider adjusting the hours to better accommodate our guests.Regarding the condition of the parking lot, we apologize for any inconvenience this may have caused. Maintaining a clean and safe environment is important to us, and we'll address this issue promptly.We truly value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out.Warm regards,

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/a
Séjour de 1 nuit en avril 2024
Réponse de Byron le 9 avr. 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Joann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Byron le 9 avr. 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Jeanine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in clerk is very nice
Séjour de 1 nuit en avril 2024
Réponse de Byron le 9 avr. 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Bien

Stuart

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is fantastic...easy to get to and close to the airport. The parking option is also very good.
Séjour de 1 nuit en mars 2024
Réponse de Byron le 9 avr. 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Byron le 29 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that you enjoyed your time at our hotel.Your satisfaction is paramount to us, and it's wonderful to know that we were able to meet your expectations. We look forward to the opportunity of welcoming you back soon.If there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out. We're here to ensure that every aspect of your stay is exceptional.Warm regards,

2/10 Horrible

Robert

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Vary uncooperative. No flexibility. Typical northern attitude. Too many other hotels in the area to use.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk person did a great job getting through the long line working solo
Séjour de 1 nuit en mars 2024
Réponse de Byron le 26 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.

10/10 Excellent

Kedra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access. Airport shuttle. Comfortable beds. Friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Byron le 21 mars 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

10/10 Excellent

Roxanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property and rooms. Very quiet and comfortable. We will definitely stay again in our next trip. Staff was super pleasant!
Séjour de 1 nuit en mars 2024
Réponse de Byron le 15 mars 2024
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,

8/10 Bien

Marc, Fuquay Varina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very nice and helpful. A/C in the room didn’t work well and the vents were dirty but the rest of the room was tidy.
Séjour de 1 nuit en mars 2024
Réponse de Byron le 15 mars 2024
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,

10/10 Excellent

Maureen

Séjour de 1 nuit en février 2024
Réponse de Byron le 21 mars 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

8/10 Bien

Suzanne, Chatham

Voyage en groupe
Great place to stay before your trip
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Peter, Lima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

8/10 Bien

Sandra, Lake Orion

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk employee was very efficient and nice at check in.
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Tom

Séjour de 1 nuit en février 2024
Réponse de Byron le 21 mars 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice Hotel. Staff is very professional and helpful.
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Marta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Cullen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place, staff was very friendly.
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are very happy with this hotel. Very friendly staff and extremely convenient location
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Kieychia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great customer service
Séjour de 1 nuit en décembre 2023
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

2/10 Horrible

Angelo

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Rooms not worth the 180+ price. Need updates. Tv the size of my car navigation
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. Your patronage is greatly appreciated.We sincerely apologize for the extreme noise disturbance you experienced during your stay and for the inconvenience of not having anyone available at the front desk. Providing a peaceful and attentive environment for our guests is our priority, and we regret falling short of your expectations in this regard.Please rest assured that we take your feedback seriously, and we will address these issues with our team to prevent similar occurrences in the future.Despite the challenges you encountered, we hope that you were still able to enjoy some aspects of your stay. We would be grateful for the opportunity to welcome you back and provide you with the exceptional experience you deserve.If there's anything we can do to make your next stay more comfortable, please don't hesitate to reach out. We're here to ensure your satisfaction.

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

Riley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

PABLO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great ubication.
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome Park and Fly Hotel!
Great hotel, near Detroit airport. The parking and transfer to and from the airport were both very good. The free morning breakfast is also very good and you are within walking distance to other restaurants as well.
Séjour de 1 nuit en janvier 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Brent

Voyage en groupe
Everything was great
Séjour de 1 nuit en janvier 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

8/10 Bien

Ashley

Séjour de 1 nuit en janvier 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

4/10 Médiocre

Randall

Voyage en famille
Time for a remodel and improved maintenance
Séjour de 1 nuit en février 2024
Réponse de Byron le 5 mars 2024
Dear RandallI'm truly sorry to hear that the conditions of the room did not meet your expectations during your stay with us. We strive to provide our guests with a comfortable and pleasant experience, and it's clear we fell short in your case.Please know that your feedback is extremely important to us and has been shared with our housekeeping and maintenance teams to address and rectify the issues you've mentioned. We are committed to improving our services and guest experience.Despite this experience, we hope you will consider staying with us again in the future. We would appreciate the opportunity to demonstrate our high standards and show you the quality service and accommodations we are known for.If there's anything specific you'd like us to know or if there's any way we can assist you further, please don't hesitate to reach out. We hope to have the chance to welcome you back soon and provide you with a much more positive experience.

10/10 Excellent

Brian

Séjour de 1 nuit en février 2024
Réponse de Byron le 21 mars 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

6/10 Satisfaisant

Ken

Voyage en couple
Les points forts : Propreté et personnel et service
convenient parking for long trip, close to airport. Older facilities
Séjour de 1 nuit en janvier 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

8/10 Bien

Abigail

Voyage en famille
Average hotel
The hotel is conveniently located near the airport and the shuttle was easy. The bathroom area is a little dark. Breakfast was convenient and had a fine selection.
Séjour de 1 nuit en janvier 2024
Réponse de Byron le 5 mars 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.