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Avis sur Holiday Inn Express Hotel & Suites Detroit - Utica, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Detroit - Utica, an IHG Hotel
45555 Utica Park Blvd, Utica, MI

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 276 avis sur 614." "
Note des voyageurs de 8 (Bien), d’après 157 avis sur 614." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 614." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 614." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 614." "

8,2/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

kent

Les points forts : Infrastructures et conditions de l’hébergement
Decent hotel but nothing great. Bed was comfortable was the best thing about the room. Room had a slight smell and carpeting had some stains but otherwise the room appeared clean.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kristina

Séjour de 2 nuits en mai 2024

2/10 Horrible

Rodney

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

2/10 Horrible

Chelsea

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Joanie

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had to stay here while we had work done on our house. The rooms were clean and comfy. The pool was great for the kids. Would stay here again.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Rick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was packed. Kids up all night running down the hallway nothing to shout about here.
Séjour de 1 nuit en avril 2024

2/10 Horrible

CHRIS

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room and carpets were filthy. Trash in hallway. Walls in rooms were dirty. Place is run down. I felt bad for the guy at the front counter. He was very nice, cleanliness isnt his fault. Housekeeping needs definite attention
Séjour de 1 nuit en avril 2024

2/10 Horrible

Rami

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

2/10 Horrible

Anna

Séjour de 1 nuit en mars 2024

8/10 Bien

Farrah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hannah le 11 avr. 2024
Thank you for your feedback!

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Dennard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beds and sheets are amazing!!!
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Zeljko, Massapequa

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Donald

Voyage en famille
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

PATRICIA

Voyage en couple
Les points faibles : Personnel et service
It was good enough to stay one night. But I didn't get a room that was pictured in my reservations. The pool wasn't like in the pictures either. It was New yr eve night but people were using the upstairs of where my room was as a trampoline park till 5am. 🙄 And check in was a long wait due to customers not having what was needed to check in. Looked short staffed for such a busy night. My phone in the room didn’t work so I couldn't call front desk. And sure couldn't get help if I went up there. I wouldn't stay again its not to my taste. I did enjoy my shower and the dove soap they provided.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Jason

Paint chipping all over bathroom and walls, super loud until after 3am. Called front desk multiple times and it never was fixed. Spoke with front desk in the morning but no manager was available to speak with.
Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 11 janv. 2024
Thank you for providing the feedback you did. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.. I will make sure maintenance attends to those chips as soon as possible.

8/10 Bien

Sherif

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Julie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Darnicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just what we needed
Everything was good. The front desk was very accommodating and we had a good time. Jetted tub was definitely worth it!
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Earl

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Hagop

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Jessica, GM le 11 janv. 2024
I am thrilled to know we met your expectations during your time away from home!

6/10 Satisfaisant

Rudy, Detroit

Voyage en couple
Stayed in a suite that had dirty carpet stains, the cable went out on both TVs and the king bed broken springs. They ran out of clean towels due to not enough staff. The desk rep was very professional and did her best to make any accommodations. Location is very convenient but they need to put a little work in to make it a better place because it has potential.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Kaitlin

Voyage en groupe
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Michael

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

8/10 Bien

Armetris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a Family type atmosphere. Two things, they need to consider putting families with more than 2 children in their party on the 1st floor and sound barriers or carpet are necessary for the floor, so that it doesn’t cause distraction to the guest below.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

YAN

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Nanette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N I C E !
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room, pretty clean, mattresses needed help.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Steve

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

2/10 Horrible

James

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Avoid this Holiday Inn Express! If you have any sort of mobility issues (but not quite in need of a roll-in shower), the bathtub is extremely hard to get in to take a shower, and there are no safety bars. Our first room stunk like dirty socks. Called the staff, they came up and said that there was no problem. The next day, asked to be accommodated to a wheelchair accessible room in hopes my mother would be able to actually get in that shower. The only difference is, there were actually safety bars. This room stunk like mold, the paint was chipping off, and the pullout sofa had dead bed bugs on the mattress pad! When the staff came to check it out, they literally shrugged their shoulders and said "I'm sorry about that." We finally were moved to a third room in two days. This one was actually clean and did not smell, but still had an unusable bathtub for my mother. According to the front desk, they only have ONE room with a roll-in shower. Truly a disappointing hotel and a lesson was learned NOT to book through Expedia as they declined to provide any assistance or refund.
Séjour de 6 nuits en novembre 2023

10/10 Excellent

Matthew

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and staff
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Yi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was perfect and very clean.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Katherine

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
I normally do not submit reviews, however, this property hit a different nerve during this stay. We selected Holiday Inn over other options within the area for their known reputation—this property does not uphold to normal standards. There were cobwebs in every corner, ants in the bathroom and a giant spider (that had been there for quite some time) taking up residency in the bathroom. Dead beetles lay in corners and the ceiling/walls were severely damaged. The breakfast was not great either—as the pancake machine and coffee were both on empty and regardless of staff standing there—were not taken care of. At 5:30 am, someone above us (as we were on the bottom floor) ran around their room from 5:30-6:45 am. I am not complaining about the movement of people but suggesting that something be done to help aid in the noise transmissions throughout the hotel.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Frank

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Not a great experience at all
We got there and everybody at the desk was very helpful very nice power. We got up to the room. There were no handles to turn the water on in the tub. We went back down and talked to the front desk. They switched our room to a new one. We were late for our family gathering, so we go dressed and left. Later that night got back and found out the handles on this tub did not work. Call the desk but no one there to fix it so I did what I could to rig it to work. Then to top it off I was charged another $37 on my card with no explanation. Then there was some kid of crumbled piece of paper taped into a corne of the room. This place has to really get it together before
Crumbled paper
Séjour de 1 nuit en septembre 2023

8/10 Bien

Justin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice area, friendly staff, decent hotel.
Séjour de 1 nuit en août 2023
Réponse de Management le 27 août 2023
Dear Justin,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.Thank you on behalf of my Team and me for your excellent review. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide an even better experience in the future.

10/10 Excellent

Anna

Séjour de 1 nuit en août 2023

10/10 Excellent

Kendra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Management le 21 août 2023
Dear Kendra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA..I would like to thank you on behalf of my Team and I for your awesome review.You're one of a kind! We also strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide an even better experience in the future.

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Management le 21 août 2023
Dear Joseph,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I would like to thank you on behalf of my Team and I for your awesome review.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide an even better experience in the future.

6/10 Satisfaisant

loreangel

Les points faibles : Propreté
Change the room 2 time because it’s no clean. Btw the jacuzzi it’s no working.
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Jennifer

Les points forts : Personnel et service
Séjour de 2 nuits en août 2023
Réponse de Management le 5 août 2023
Dear Jennifer, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Bien

vinson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Management le 3 août 2023
Dear Vinson,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I would like to thank you on behalf of my Team and I for being an Awesome guest to have and we really appreciate the lovely Feedback!!!We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide an even better experience in the future.

10/10 Excellent

Jamie

Séjour de 1 nuit en juillet 2023
Réponse de Management le 23 août 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I want to thank you on behalf of my Team and I for your excellent review.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide an even better experience in the future.

10/10 Excellent

alan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Management le 31 juil. 2023
Dear Alan,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I would like to thank you on behalf of my Team and I for your awesome review. You are the best !!!Also, we strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide an even better experience in the future.

10/10 Excellent

Marie

Séjour de 1 nuit en juillet 2023
Réponse de Management le 29 juil. 2023
Dear Marie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I would like to thank you on behalf of my Team and I for your awesome review. your feedback means a lot to us and helps the hotel grow for the better.Thank you and we strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide an even better experience in the future.

4/10 Médiocre

karina

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Management le 23 juil. 2023
Hello Mrs. Karina,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Médiocre

Rudy, Detroit

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Property management was awful and very disrespectful! No concerns for customer satisfaction.
Séjour de 1 nuit en juillet 2023
Réponse de Management le 21 juil. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I would like to start by apologizing to you for the inconvenience you faced during your stay. I will make sure management knows about this and hopefully, we can get to the bottom of what happened so it never happens again. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room wasn’t ready when we got there!!
Séjour de 1 nuit en juillet 2023
Réponse de Management le 18 juil. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Dirty. Hair in tub, on floor , carpet was sticky in spots, Badly stained. Counters sticky, bathtub drain very slow, who wants to stand in ankle deep water,. Jacuzzi tub facet handle about to fall off , sitting area tv did NOT work.
Séjour de 1 nuit en juillet 2023
Réponse de Management le 18 juil. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DETROIT - UTICA.I would like to start by apologizing to you for the inconvenience you faced during your stay. We would like to make things right for you being that you went through the trouble while staying with us. Please reach out to the hotel and ask for the manager and I'll be more than happy to adjust your bill for the next time you stay at our location for the inconvenience of this stay.My team and I strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.