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Avis sur Hilton Garden Inn Plymouth

3 out of 5
Hilton Garden Inn Plymouth
14600 N Sheldon Rd, Plymouth, MI

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 395 avis sur 799." "
Note des voyageurs de 8 (Bien), d’après 273 avis sur 799." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 799." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 799." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 799." "

9,0/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 Horrible

Éric

Les points faibles : Propreté
Séjour de 3 nuits en septembre 2023
Réponse de Ayme le 18 sept. 2023
Thank you for leaving us a review. I am sorry your stay was not everything you had hoped it would be. I hope you have a safe travel.

6/10 Satisfaisant

Pierre

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Planchers et tapis collants. Service lent au déjeuner.
Séjour de 4 nuits en juin 2022
Réponse de Kyle le 30 juin 2022
Thank you for your feedback about your stay with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel très serviable et la qualité des installations et services est à la hauteur Déjeuner avec buffet ou à la carte à prix raisonnable L’hôtel se situe à proximité de l'aéroport et du milieu industriel à bureau qui représente un endroit stratégique pour les affaires

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, affordarble, in a safe area. It's conveniently located off the highway. The staff are very friendly and helpful.Downtown Plymouth is beautiful and there are a lot of nice pubs and restaurants to choose from. The pool is very small and chilly.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Edward

1st hotel I’ve stayed at that doesn’t clean your room on a daily basis. Toilet lid had yellow around hinges MainLight was burnt out In bathroom Large out dated bathroom with a small skinny tub. Not what you expect for a Hilton.
Séjour de 2 nuits en mai 2024
Réponse de Ayme le 22 mai 2024
Thank you for your review. We are sorry to hear that you did not enjoy your stay with us. I have noted your concerns and fill forward them to the correct department for review. Travel Safe

10/10 Excellent

Lorie

Les points forts : Propreté et équipements
The staff were very friendly and helpful.
Séjour de 3 nuits en mai 2024
Réponse de Ayme le 20 mai 2024
Thank you for your review. We are so happy you enjoyed your stay with us. We love making guest stays the best. Travel Safe.

4/10 Médiocre

Holly

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
For the most part, this is a nice place to stay, clean, good front lobby amenities, friendly staff. Our biggest problem is the discomfort of the mattresses. We stayed there for a wedding and had two terrible nights' sleep. We didn't want to return to the same hotel for another wedding a few weeks later but, since the rest of the stay was good we decided to give it another chance....maybe a different room would bring a different experience. After the first night of sleep, we regretted our decision. The bed doesn't feel bad at first, but after tossing and turning and waking up completely sore all over, we won't be staying at this particular Hilton again. We've been to other locations and did not have the same problem. It's unfortunate because other than this it really is a nice place to stay and would otherwise recommend.
Séjour de 2 nuits en mai 2024
Réponse de Ayme le 20 mai 2024
Thank you for your feedback. I am so sorry your stay was not as good as you hoped. I have let our upper management company know of the issue with the mattresses. We wish you happy travels

8/10 Bien

Matthew, Sterling Heights

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean, and I couldn't find any issues. The staff was pleasant, nice and helpful. Dine in for food was good, and breakfast service was very nice. The food was pricey though. The only issue I had for my stay was the didn't clean the room after the first night for the two night stay.
Séjour de 2 nuits en mai 2024
Réponse de Ayme le 16 mai 2024
Thank you for your review. We are so glad you enjoyed your stay with us. I am sorry the every two-day housekeeping policy was not relayed to you as it should have been. I will make a note to talk to staff about this. We wish you safe travels.

8/10 Bien

Shaun, Columbus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ayme le 12 mai 2024
Thank you for your review. We are overjoyed you enjoyed your stay with us. We strive you make every guest's stay a wonderful one. We wish you safe travels!!!

8/10 Bien

Pamela

Les points forts : Propreté, personnel et service, équipements
This location is very convenient. There were some minor issues with the room. Overall, good experience.
Séjour de 2 nuits en avril 2024
Réponse de Ayme le 3 mai 2024
Thank you for your review. We are glad you mostly enjoyed your stay. We wish you safe travels.

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ayme le 22 avr. 2024
Hello,Thank you for the review. We are so glad you enjoyed your stay. We love hearing that our guests are happy. We hope your travels are safe.

10/10 Excellent

Reatta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My overall experience was great. I wanted to get away and relax and was able to do just that. The staff was lovely and everyone was friendly and helpful.
Séjour de 2 nuits en avril 2024
Réponse de Ayme le 13 avr. 2024
Hello, Thank you for your feedback. We are so very glad you enjoyed your stay. We hope to see you again next time you need a break. Travel Safe.

10/10 Excellent

Seth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hilton Garden Inn Plymouth, MI is a nice hotel that gives you exactly what you want in this price point, good service, quality rooms, and are responsive. I was in the area for meetings and the location was also very easy to access and good for meetings in the western suburbs of Detroit.
Séjour de 1 nuit en avril 2024
Réponse de Ayme le 13 avr. 2024
Hello, Thank you for your feedback. We are so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Maureen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and attentive. Would definitely stay there again when we travel downstate.
Séjour de 2 nuits en mars 2024
Réponse de Ayme le 5 mars 2024
Thank you so much for the review. We are so happy you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Dana

Les points forts : Propreté
Séjour de 2 nuits en février 2024
Réponse de Ayme le 19 févr. 2024
Thank you so much for your feedback we are delighted you enjoyed your stay with us. We hope you will join us again soon. Until then safe travels.

8/10 Bien

Anthony

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hilton was clean, modern, and convenient. I liked being able to have breakfast there. Several evenings I wished the dining room served dinner.
Séjour de 4 nuits en février 2024
Réponse de Ayme le 9 févr. 2024
Hello, Thank you for your feedback. Our restaurant serves dinner nightly from 5-10pm. I am sorry you missed it. We hope to see you again soon.

10/10 Excellent

Ayelet

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Ayme le 7 févr. 2024
Thank you for your feedback. We are so glad you enjoyed your stay with us. We truly hope you will visit again and see all the wonderful things to come. Safe Travels

10/10 Excellent

Tristan

Séjour de 1 nuit en décembre 2023
Réponse de Ayme le 6 févr. 2024
Thank you for your feedback. We are glad you enjoyed your stay with us. We hope you will visit again soon. Safe Travels

10/10 Excellent

Elizabeth, Crawfordville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When the TV didn't work, they came up right away and fixed it.
Séjour de 6 nuits en décembre 2023
Réponse de Ayme le 22 déc. 2023
Hello,Thank you for leaving a review. We are so glad you enjoyed your stay. We hope we will see you again in the future.

2/10 Horrible

Virginia

Séjour de 1 nuit en décembre 2023
Réponse de Ayme le 10 janv. 2024
Thank you for the review. We are sorry you did not enjoy your stay. We will pass your review along and address the issues.

2/10 Horrible

John

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Walked in and the lobby smelled of death. The room was musty as heck. Didnt even stay. Went up the street to St.Johns for exactly the same rate. Full bar 5 star restaurant awesome room
Séjour de 3 nuits en décembre 2023
Réponse de Ayme le 20 déc. 2023
Thank you for taking the time to leave a review. I am sorry you did not enjoy the time you spent here with us and made the choice to leave the hotel. We never want a guest to have a bad experience and will be getting down to what happened. We hope you have safe Travels.

8/10 Bien

Sherry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Ayme le 22 déc. 2023
Thank you for your review. We are glad you mostly enjoyed your stay. We hope we will see you again in the future.

6/10 Satisfaisant

Holly

Voyage en famille
Les points forts : Personnel et service
We stayed here while visiting family. It's a very convenient location close to restaurants. The staff was helpful and friendly. The hotel could use some updating. We felt $15.95 for the breakfast was too expensive.
Séjour de 4 nuits en novembre 2023
Réponse de Ayme le 1 déc. 2023
Thank you for the review. We are glad you enjoyed your stay.

10/10 Excellent

Elvis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Very nice place.
Séjour de 3 nuits en novembre 2023
Réponse de Ayme le 1 déc. 2023
Thank you for the review. We are glad you enjoyed your stay

10/10 Excellent

KATHERINE, Carmel

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Ayme le 1 déc. 2023
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room.
Séjour de 4 nuits en novembre 2023
Réponse de Ayme le 24 nov. 2023
Thank you for the review. So glad you enjoyed the stay. See you next time!!

10/10 Excellent

Gary

Les points forts : Équipements
Wedding receptions offered
Séjour de 3 nuits en novembre 2023
Réponse de Ayme le 13 nov. 2023
Thank you for your review. We are so glad you enjoyed your stay.

8/10 Bien

Chia-Hui

Séjour de 1 nuit en novembre 2023
Réponse de Ayme le 6 nov. 2023
Thank you for your feedback. We are glad you enjoyed your stay and hope you will join us again soon.

8/10 Bien

Mark

Séjour de 2 nuits en octobre 2023
Réponse de Michelle le 20 nov. 2023
Thank you for taking the time for the review. We look forward to seeing you again in the future.

10/10 Excellent

michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Ayme le 16 oct. 2023
Hello Michael, Thank you for the glowing review. We are so pleased you enjoyed your stay with us. We hope you will stay with us again the next time you are in town. Until then Travel Safe!!

8/10 Bien

SOONJONG

Séjour de 3 nuits en octobre 2023
Réponse de Ayme le 14 oct. 2023
Thank you for your review. We are glad you enjoyed your stay.

6/10 Satisfaisant

Scott

Les points forts : Propreté
Séjour de 2 nuits en octobre 2023
Réponse de Ayme le 9 oct. 2023
Thank you for leaving a review. We are glad you mostly enjoyed your stay and hope you will join us again so we may improve on your experience next time.

4/10 Médiocre

Marcella

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It’s an outdated hotel. For the amount of money I spent, I could have stayed somewhere else for cheaper and less money. The food wAs not that good either.
Séjour de 1 nuit en octobre 2023
Réponse de Ayme le 5 oct. 2023
Thank you for leaving a review. We are sorry you did not enjoy your stay with us.

6/10 Satisfaisant

Patricia

Voyage en famille
Les points faibles : Propreté et personnel et service
If you don't like customer service, go here!
I really wanted to like this place. It's close to our family in Northville and it's located right near M14, thus making it easy to buzz between A2 and Northville. However, I don't think we'll be going back. There was too much that just wasn't good enough. Here it goes: The breakfast cost a fortune for a hotel of this calibre. It was $15.99/adult. Also, in our post-Covid world, businesses are clinging to Covid-era no frills customer service models, even though it's time to return to a model of customer service mattering. We pay a lot to stay in these places, so why do we have to beg for towels and other basics? For example, this hotel doesn't provide housekeeping except "by request." When we requested the service, they didn't come. When they finally did show up the next day, they made the beds but didn't take away the dirty, wet towels we used the day before, and they didn't replenish soap or the coffee service. This was particularly annoying because the soap dispenser by the sink was filled with conditioner. Finally, these folks didn't bother cleaning up after the last guests who were in the room. There was still a plastic champagne flute under the bed when we arrived. I presume that if you went to Room 528 today, it's still there.
Séjour de 3 nuits en septembre 2023
Réponse de Ayme le 30 sept. 2023
Thank you for taking the time to leave a review. We are so sorry you did not enjoy your stay. Our staff tries very hard to make all guests stay the best and I am sorry we did not do that for you.

4/10 Médiocre

Victor, Hawthorne

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms were in adequately supplied mattresses, old old, boxsprings, outdated mattresses, very uncomfortable wallpaper, hanging off walls,food at breakfast was the same thing over and over and over again
Réponse de Ayme le 21 sept. 2023
Thank you for taking the time to leave us a review. I am sorry your stay with us was not what you hoped for. I will relay your comments to the proper departments. Travel safe.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Ayme le 18 sept. 2023
Thank you for leaving a review for us. We are glad you mostly enjoyed your stay.

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Old room.
Great remodeled lobby and old dank room.
Séjour de 2 nuits en septembre 2023
Réponse de Ayme le 16 sept. 2023
Hello,I am sorry your stay with us was not all you had hoped for. We are waiting on hotel renovations in the future and hope you will give us another try down the road.

6/10 Satisfaisant

John, Guelph

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The slamming doors from the guest rooms really make it a challenge to sleep in this hotel. I don’t know if you can adjust the springs on them or not but they close with such force, it feels like the entire hotel shakes. I was woken up multiple times in the night by doors in our floor.
Séjour de 1 nuit en septembre 2023
Réponse de Ayme le 16 sept. 2023
So sorry for the door noise during your stay. I will let our maintenance team know of the concern. I hope you will try us again on your next visit.

6/10 Satisfaisant

Cliff

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I generally like HGIs. The problem this time was that the toilet in the room was plugged when I checked in. It looked fine but clearly had an existing obstruction when first flushed after checking in. That should have been noticed and fixed. The staff was friendly enough but not very enthusiastic and just seemed tired. That's not a knock on them personally - people have a lot going on in their lives. But it reflected the management of the hotel, whose influence is important to employee well-being and how they interact with guests.
Séjour de 1 nuit en septembre 2023
Réponse de Ayme le 16 sept. 2023
Hello,Sorry your stay was not all you had hoped for. Our staff does try very hard to make every guest stay the best. I did let the proper department know what happened, again I am sorry about the issues. I hope you will give us another try in the future.

10/10 Excellent

Ilicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy time in Plymouth!
Great location right off the highway, but room facing the road was nice and quiet - no road noise. Lobby was clean, staff extremely helpful, and breakfast was delicious.
Séjour de 1 nuit en septembre 2023
Réponse de Ayme le 16 sept. 2023
Hello, Thank you for taking the time to leave us such a wonderful review. I am so glad you enjoyed your stay. Hope we will see you again soon.

10/10 Excellent

Joe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very convenient location. It is a pet friendly hotel and there was a very large dog that smelled very bad who stayed in the lobby for most of the time we were there. It is unfortunate the owner didn’t notice. The staff was very helpful and did spray deodorizer.
Séjour de 1 nuit en août 2023
Réponse de Ayme le 28 août 2023
Thank you for the review. We are glad we were able to fix the issue you had. We hope you will stay with us again soon.

10/10 Excellent

Alyssa

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en août 2023
Réponse de Ayme le 26 août 2023
Thank you for the glowing review. We are pleased you enjoyed your stay with us and look forward to welcoming you back the next time you are in town. Safe Travels

10/10 Excellent

Amon

Séjour de 1 nuit en août 2023
Réponse de Ayme le 16 sept. 2023
Hello, Thank you for leaving a review for us. We are happy you enjoyed your stay.

10/10 Excellent

Gerald

Séjour de 1 nuit en août 2023
Réponse de Ayme le 16 sept. 2023
Thank you for taking the time to leave a review. We are happy you enjoyed your stay.

8/10 Bien

Aneta

Séjour de 1 nuit en août 2023
Réponse de Ayme le 16 sept. 2023
Thank you for taking the time to leave us a review. I am glad you enjoyed your stay.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property that is easy to access from Highway 14. Grounds are lovely. Hotel room is clean, quiet, and need is comfy. Love the walk in shower.
Séjour de 1 nuit en août 2023
Réponse de Ayme le 7 août 2023
Thank you for wonderful review. We are so pleased you enjoyed your stay. We hope you will join us again for your next visit.

6/10 Satisfaisant

Amanda

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Was disappointed with the service. You have to ask for fresh towels at the front desk and they seemed annoyed to help. Also the in-room soaps are tiny little slivers . No room service which was listed as available, the "restaurant" was only breakfast. Overall not as advertised.
Séjour de 3 nuits en juillet 2023
Réponse de Ayme le 2 août 2023
Hello Amanda,Thank you for taking the time to leave a review for us. We are sorry your stay was not everything you expected it to be. We do try and make all guests stay a good one. I do hope you will give us another try in the future. Until then travel safe.

10/10 Excellent

Margaret

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Ayme le 27 juil. 2023
Thank you for the review. We are glad you enjoyed your stay with us. We hope you will join us again in the future.

8/10 Bien

Michael

Séjour de 2 nuits en juillet 2023
Réponse de Ayme le 11 août 2023
Thank you for leaving us a review. We are glad you mostly enjoyed your stay with us and hope you will join us again soon. Safe Travels.

2/10 Horrible

Michael

Voyage d’affaires
Les points faibles : Propreté
There was still trash under the bed from whoever stayed in our room before us.
Séjour de 1 nuit en juillet 2023
Réponse de Ayme le 21 juil. 2023
Thank you for taking the time to leave us a review. We are so sorry to hear your stay was not exceptional as it should have been. I am very sorry for the condition of the room; I have let housekeeping know of the issue for future guest experiences. I do hope you will give us a second chance the next time you are in town so we can make the stay better for you. Safe Travels.