Avis sur Extended Stay America Suites Detroit Madison Heights
Extended Stay America Suites Detroit Madison Heights
32690 Stephenson Hwy, Madison Heights, MI
Avis
6,8
7,0/10
Propreté
7,2/10
Personnel et service
6,8/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en groupe
30 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 1 mai 2024
Dear Ryan, Thank you for staying with us and reviewing your time at our hotel. We're glad you had a satisfactory stay. Providing a comfortable experience is our priority, and we appreciate your positive feedback. We look forward to welcoming you back and ensuring another pleasant stay.Sincerely,Hotel Management
6/10 Satisfaisant
Ebony
18 mars 2024
Ebony
Séjour de 4 nuits en mars 2024
10/10 Excellent
Robert
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mars 2024
2/10 Horrible
Voyageur vérifié
28 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
never going back here!
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 29 févr. 2024
Dear Guest, We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the condition of the dresser, TV, refrigerator, and bathtub cleanliness is concerning, and we regret any discomfort caused. Please know that we take cleanliness and maintenance seriously and will address these issues with our team to ensure improvements are made. Additionally, we apologize for any disturbance caused by the smell of weed in the hallway. We are committed to providing a comfortable and enjoyable stay for all our guests and will take steps to address this matter. We hope you'll consider giving us another chance to provide you with a more satisfying experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
2/10 Horrible
Jerry
Voyage d’affaires
14 févr. 2024
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The worst stay
Jerry
Séjour de 7 nuits en février 2024
Réponse de Hotel Management le 14 févr. 2024
Dear Jerry, We sincerely apologize for the disturbance you experienced due to the noise from the upstairs unit. Your comfort is of utmost importance to us, and we regret that we were unable to provide you with a peaceful and restful stay. We appreciate you bringing this matter to our attention, and we will address it promptly to prevent similar occurrences in the future. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
2/10 Horrible
Lakisha
Voyage en famille, Voyage d’affaires
13 févr. 2024
Les points faibles : Propreté et personnel et service
Lakisha
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 févr. 2024
Dear Lakisha, We sincerely apologize for the inconvenience and frustration you experienced with us. This is not reflective of our usual standard of service, and we're sorry for any difficulties with your payment and the impact on your plans. We take your feedback seriously and will address this with our team to prevent similar incidents in the future. Thank you for your patience and understanding, and we hope you consider this an isolated instance and allow us a future opportunity to regain your trust.Sincerely,Hotel Management
10/10 Excellent
Angelina
14 déc. 2023
Angelina
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Paid
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paid
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Rori
Voyage en famille
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rori
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Rachael
25 nov. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Rachael
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 29 nov. 2023
Dear Rachael, We're sorry to hear about your experience, and we understand the importance of providing a comfortable and pleasant stay. Please accept our apologies for any inconvenience caused by the smell and any disturbance from neighboring guests. Your feedback is valuable, and we'll use it to address the issues you mentioned. If there's anything specific you would like to share, or if there's a way we can make it right for you, please feel free to provide more details. We appreciate your input and hope to have the opportunity to improve your next stay.Sincerely,Hotel Management
2/10 Horrible
Dorothy
Voyage d’affaires
6 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Dorothy
Séjour de 9 nuits en octobre 2023
Réponse de Hotel Management le 9 nov. 2023
Dear Dorothy, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests and will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management
10/10 Excellent
Rodney
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rodney
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Neil
8 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Neil
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Terry
1 oct. 2023
Terry
Séjour de 1 nuit en septembre 2023
6/10 Satisfaisant
Barbie
17 sept. 2023
Barbie
Séjour de 8 nuits en septembre 2023
6/10 Satisfaisant
Kelley
Voyage en famille
14 sept. 2023
Kelley
Séjour de 1 nuit en septembre 2023
8/10 Bien
Junifer
Voyage en couple
2 sept. 2023
Les points forts : Propreté et équipements
Junifer
Séjour de 1 nuit en septembre 2023
2/10 Horrible
Bob
2 sept. 2023
Bob
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Keval
29 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Keval
Séjour de 2 nuits en août 2023
Réponse de Hotel Management le 31 août 2023
Dear Keval, Thank you for staying with us and sharing your experience with fellow travelers. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management
8/10 Bien
Lindsay
Voyage en famille
27 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lindsay
Séjour de 2 nuits en août 2023
8/10 Bien
Wo Wen
10 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wo Wen
Séjour de 2 nuits en août 2023
2/10 Horrible
Luther
7 août 2023
Luther
Séjour de 1 nuit en août 2023
8/10 Bien
Daniel
Voyage en couple
31 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Management le 1 août 2023
Dear Daniel, Thank you for being a valued guest and posting your comments. We are glad your overall experience was great, except for the noise of the fan in your room. Honest reviews such as yours help us continuously focus on improving our services for our guests. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management
2/10 Horrible
Voyageur vérifié
29 juil. 2023
Les points faibles : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 29 juil. 2023
Dear Thank you for choosing our hotel on your recent visit to the area. Although we did not know the issues, we were disappointed to read that we did not meet your expectations. We value every guest and want them to have the best experience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
10/10 Excellent
Esmeralda
16 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Esmeralda
Séjour de 1 nuit en juin 2023
6/10 Satisfaisant
bruce
Voyage d’affaires
9 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
bruce
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 11 juin 2023
Dear bruce, Thank you for sharing your experience with us. We are sorry that the disturbance during your recent stay impacted your sleep and productivity the following day. Although we cannot control external factors, we empathize with the inconvenience caused. We strive to provide a peaceful and comfortable environment for all our guests, and we apologize for any disruption during your stay. Our team is dedicated to addressing any issues promptly, ensuring that all guests have a restful experience. Your feedback is valuable to us, and we look forward to welcoming you back for a more peaceful and productive stay in the future.Sincerely, Hotel Management
6/10 Satisfaisant
Joseph
Voyage en groupe
9 juin 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Joseph
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 9 juin 2023
Dear Joseph, We are grateful for having you as our guest. We apologize for not meeting your expectations with our grab-and-go breakfast options. Your feedback will be shared with our Brand leaders to consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management
8/10 Bien
Beverly
8 juin 2023
Les points forts : Personnel et service et confort de la chambre
It was okay; though I'll likely not stay again
Beverly
Séjour de 2 nuits en juin 2023
10/10 Excellent
Daron, Warren
6 juin 2023
Daron
Séjour de 1 nuit en juin 2023
6/10 Satisfaisant
Guoxiang
Voyage en famille
1 juin 2023
Les points faibles : Personnel et service
Guoxiang
Séjour de 2 nuits en mai 2023
Réponse de Hotel Management le 2 juin 2023
Dear Guoxiang, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing. Sincerely,Hotel Management
6/10 Satisfaisant
Jessica
Voyage en couple
23 mai 2023
Jessica
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 25 mai 2023
Dear Jessica, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management
10/10 Excellent
Richard
Voyage en couple
20 mai 2023
Les points forts : Infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 21 mai 2023
Dear Richard, Thank you for choosing Extended Stay America! Providing a homelike stay with outstanding service and accommodations is our top priority. Therefore, we are delighted you enjoyed your time with us. It was a pleasure to read you had a seamless check-in experience. We will certainly share your comments with our entire team to recognize them for a job well done. We hope you will revisit us whenever your travel brings you back our way.Sincerely,Hotel Management
10/10 Excellent
Pernell
Voyage d’affaires
20 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pernell
Séjour de 1 nuit en mai 2023
10/10 Excellent
Sharmella
Voyage en famille
16 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharmella
Séjour de 2 nuits en mai 2023
Réponse de Hotel Management le 19 mai 2023
Dear Sharmella, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management
10/10 Excellent
Terry
Voyage d’affaires
11 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terry
Séjour de 1 nuit en mai 2023
6/10 Satisfaisant
Quameshia
Voyage en famille
7 mai 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Quameshia
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 8 mai 2023
Dear Quameshia, Thank you for choosing us and sharing your evaluation. We always intend to satisfy our guests and consistently strive to deliver exceptional service. Therefore we are sorry to know your stay was impacted by noise disturbance. We wish this had been addressed with the front desk staff so we could have prevented this issue while you were here. We hope you will give us another chance to make it up to you on a future visit. Sincerely,Hotel Management
10/10 Excellent
Eni
3 mai 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Eni
Séjour de 1 nuit en mai 2023
10/10 Excellent
Steven
20 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 21 avr. 2023
Dear Steven, We appreciate you choosing us for your time in Detroit. We are so happy you thoroughly enjoyed your stay. Thank you for highlighting our seamless customer service and clean accommodations. We will share your comments with our team to recognize them for a job well done. We hope you will revisit Extended Stay America whenever you return to our area.Sincerely,Hotel Management
10/10 Excellent
Terry
Voyage en famille
3 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terry
Séjour de 1 nuit en avril 2023
10/10 Excellent
Storm
30 mars 2023
Storm
Séjour de 1 nuit en mars 2023
10/10 Excellent
Juan Carlos
27 mars 2023
Juan Carlos
Séjour de 1 nuit en mars 2023
8/10 Bien
Stephanie
15 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 5 nuits en mars 2023
6/10 Satisfaisant
David
7 mars 2023
David
Séjour de 2 nuits en mars 2023
Réponse de Hotel Management le 8 mars 2023
Dear David, Thank you for evaluating your visit to our hotel. Our main objective is to exceed our guest's expectations with every aspect of our hotel. Therefore, we are genuinely sorry for failing you, and we appreciate you informing us of this incident so we can address this appropriately. Please know that we will review your feedback with our team to ensure we are more diligent in serving our guests moving forward. We hope you will consider revisiting us when you return to the area so we can extend the impeccable experience you deserve.Sincerely,Hotel Management
10/10 Excellent
Tara
Voyage en couple
6 mars 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tara
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 8 mars 2023
Dear Tara, Thank you for sharing your excellent feedback with us. Our goal is to provide each guest with seamless service and exceptional accommodation. Therefore, we are delighted to know our hotel exceeded your expectations. We genuinely appreciate you highlighting the areas you enjoyed and how we can improve. Please know that we will continue working hard to deliver the perfect experience our guests should always expect from us. We hope you will revisit Extended Stay America whenever your travels bring you our way.Sincerely,Hotel Management
8/10 Bien
Willie
26 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Willie
Séjour de 2 nuits en février 2023
6/10 Satisfaisant
Anthony
20 févr. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Broken bed
Anthony
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 21 févr. 2023
Dear Anthony, We are sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
2/10 Horrible
Franciso
Voyage en couple
20 févr. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Franciso
Séjour de 2 nuits en février 2023
Réponse de Hotel Management le 21 févr. 2023
Dear Franciso, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management
6/10 Satisfaisant
meanna
15 févr. 2023
meanna
Séjour de 3 nuits en février 2023
10/10 Excellent
Michael
14 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en février 2023
10/10 Excellent
Richard
Voyage en couple
8 févr. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 9 févr. 2023
Dear Richard, Thank you for reviewing your recent stay at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Our staff will be delighted to hear that their efforts are appreciated. Thank you again for your kind review. We hope to host you again in the future.Sincerely,Hotel Management