Avis sur Embassy Suites Hotel Des Moines Downtown
Embassy Suites Hotel Des Moines Downtown
101 E Locust St, Des Moines, IA
Avis
8,0
Très bien
7,8/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
27 mai 2024
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de GM le 28 mai 2024
Dear Madyson, Offering a delicious breakfast is undoubtedly one of our standards; however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Steve Smyka, GM
4/10 Médiocre
Holly
Voyage en groupe
21 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Holly
Séjour de 1 nuit en mai 2024
Réponse de GM le 21 mai 2024
Dear Holly, We try to be as transparent as possible regarding our fees, so I regret that we fell short in this area. Additionally, I am sorry that your room was not ready upon your arrival and that our customer service did not meet our high standards. Our goal is to exceed our guests’ expectations, so I’m sorry that you did not enjoy your stay. We appreciate your attention to reviewing our hotel and hope to impress upon your return to the area. Sincerely, Steve Smyka, GM
4/10 Médiocre
Dawn, Coupeville
Voyage en groupe
18 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dawn
Séjour de 1 nuit en mai 2024
Réponse de GM le 19 mai 2024
Dear Dawn, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to our area. Sincerely, Steve Smyka, GM
2/10 Horrible
Stephanie
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 3 nuits en mai 2024
Réponse de GM le 13 mai 2024
Dear Stephanie, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Steve Smyka, GM
10/10 Excellent
Sherena
13 mai 2024
Sherena
Séjour de 2 nuits en mai 2024
Réponse de GM le 14 mai 2024
Dear Sherena, We appreciate your 5/5 review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Steve Smyka, GM
6/10 Satisfaisant
kristin
12 mai 2024
kristin
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Dear kristin, We are grateful for your review of our hotel. Your decision to stay with us means a lot, and we are committed to ensuring that your next visit will be truly exceptional. Sincerely, Steve Smyka, GM
6/10 Satisfaisant
Alma, Peoria
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alma
Séjour de 2 nuits en mai 2024
Réponse de GM le 7 mai 2024
Dear Alma, We are sincerely sorry for the poor conditions you experienced and for the noise pollution caused by the AC fan that kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed, as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Steve Smyka, GM
8/10 Bien
Christopher, Junction City
Voyage d’affaires, Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements
Christopher
Séjour de 1 nuit en avril 2024
Réponse de GM le 12 mai 2024
Dear Chrisopher, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Steve Smyka, GM
8/10 Bien
Douglas, Wasaga Beach
1 mai 2024
Douglas
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 mai 2024
Dear Douglas, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Steve Smyka, GM
8/10 Bien
Amy
Voyage en famille
27 avr. 2024
Les points forts : Propreté et personnel et service
Amy
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Dear Amy, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Your honest review of areas in which we can improve is welcomed, and fosters change for future stays. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Steve Smyka, GM
10/10 Excellent
Rachel
Voyage en groupe
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Rachel
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Rachel, Thank you for staying with us! It is great to know that our location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Best, Steve Smyka, GM
10/10 Excellent
Haley
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Haley
Séjour de 1 nuit en avril 2024
Réponse de GM le 20 avr. 2024
Dear Haley, Thank you for taking the time to share your kind review, and we look forward to your return. Best, Steve Smyka, GM
10/10 Excellent
Candice
Voyage en famille avec de jeunes enfants, Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Candice
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Dear Candice, We are thrilled to hear that you will definitely choose us again when you return to Des Moines! It was our pleasure hosting you, and we look forward to welcoming you again. Best, Steve Smyka, GM
10/10 Excellent
Rueben
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rueben
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 avr. 2024
Dear Ruben, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your 5 out of 5 review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Steve Smyka, GM
4/10 Médiocre
Kimberly
Voyage en famille avec de jeunes enfants, Voyage en famille
13 avr. 2024
Les points faibles : Propreté et personnel et service
Kimberly
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 avr. 2024
Dear Kimberly, I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Steve Smyka, GM
10/10 Excellent
Chris
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
Dear Chris, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Steve Smyka, GM
6/10 Satisfaisant
GEORGE
Voyage en famille
12 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
GEORGE
Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
Dear GEORGE, Thank you for choosing us. We apologize that your visit was not exceptional due to an unforeseen issue with our elevators and we appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Steve Smyka, GM
10/10 Excellent
Sara
Voyage en famille, Voyage en groupe
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en avril 2024
Réponse de GM le 6 avr. 2024
Dear Sara, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Steve Smyka, GM
10/10 Excellent
AKIRA
3 avr. 2024
AKIRA
Séjour de 1 nuit en avril 2024
Réponse de GM le 24 avr. 2024
Dear AKIRA, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Steve Smyka, GM
2/10 Horrible
Mirsalar
27 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mirsalar
Séjour de 3 nuits en mars 2024
Réponse de GM le 28 mars 2024
Dear Mirsalar, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Steve Smyka, GM
10/10 Excellent
Thomas
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mars 2024
Réponse de GM le 29 mars 2024
Dear Thomas, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Steve Smyka, GM
8/10 Bien
Jenel
24 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jenel
Séjour de 2 nuits en mars 2024
Réponse de GM le 28 mars 2024
Dear Jenel, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Steve Smyka, GM
8/10 Bien
Arielle
Voyage en couple
22 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Arielle
Séjour de 1 nuit en mars 2024
Réponse de GM le 23 mars 2024
Dear Arielle, We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled they made for a great stay! On behalf of the entire staff, thank you for choosing our hotel, and please visit again in the future. Best, Steve Smyka GM
8/10 Bien
Chayton
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chayton
Séjour de 2 nuits en mars 2024
Réponse de GM le 20 mars 2024
Dear Chayton, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Steve Smyka, GM
6/10 Satisfaisant
Lori
Voyage en famille
17 mars 2024
Les points forts : Équipements
Lori
Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Dear Lori, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Steve Smyka, GM
6/10 Satisfaisant
Erika
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Erika
Séjour de 2 nuits en mars 2024
Réponse de GM le 18 mars 2024
Dear Erika, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Steve Smyka, GM
4/10 Médiocre
Taylor
Voyage en groupe
17 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Taylor
Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Dear Taylor, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Steve Smyka, GM
10/10 Excellent
Linda
13 mars 2024
Linda
Séjour de 1 nuit en mars 2024
10/10 Excellent
Kelly
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en mars 2024
Réponse de GM le 14 mars 2024
Dear Kelly, We sincerely apologize for the maintenance issue with the ice maker that caused your room carpet to become wet. Furthermore, we regret not responding empathetically when sharing the problem with you. We will share your feedback with our team and take immediate steps to improve. We hope to have the opportunity to host you again for a seamless experience. Thank you for choosing to stay with us. Sincerely, Steve Smyka GM
10/10 Excellent
Patrick
Voyage d’affaires
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en mars 2024
Réponse de GM le 12 mars 2024
Dear Patrick, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Steve Smyka GM
4/10 Médiocre
Pedro
Voyage en famille avec de jeunes enfants
10 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pedro
Séjour de 2 nuits en mars 2024
Réponse de GM le 11 mars 2024
Dear Pedro, Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority. Sincerely, Steve Smyka GM
4/10 Médiocre
Lauren
Voyage en couple
4 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lauren
Séjour de 1 nuit en mars 2024
Réponse de GM le 4 mars 2024
Dear Lauren, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we sincerely apologize for the issues and poor conditions you experienced in your room. We understand that the details can make or break a trip and we regret that we failed to meet your expectations. Your feedback is incredibly valuable to us as it helps us identify areas for improvement. We truly appreciate your patronage and hope to have the opportunity to serve you better on your next visit. Sincerely, Steve Smyka GM
10/10 Excellent
Jaime
28 févr. 2024
Jaime
Séjour de 2 nuits en février 2024
8/10 Bien
Jessica
Voyage en famille
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My 2 cents
Jessica
Séjour de 1 nuit en février 2024
Réponse de GM le 28 févr. 2024
Dear Jessica, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Steve Smyka GM
6/10 Satisfaisant
Nicky
25 févr. 2024
Sub par
Nicky
Séjour de 1 nuit en février 2024
Réponse de GM le 27 févr. 2024
Dear Nicky, I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Steve Smyka GM
10/10 Excellent
??
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
??
Séjour de 1 nuit en février 2024
Réponse de GM le 4 mars 2024
Dear ??, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Steve Smyka GM
8/10 Bien
Laura, Council Bluffs
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Laura
Séjour de 1 nuit en février 2024
Réponse de GM le 19 févr. 2024
Dear Laura, We appreciate your choosing us and are glad that you enjoyed your visit overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We hope to WOW on a return trip to our area. Best, Steve Smyka GM
10/10 Excellent
Julie
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en février 2024
Réponse de GM le 19 févr. 2024
Dear Julie, Your review details the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work is making a difference and being noticed. Thank you for staying with us and sharing this uplifting review. Best, Steve Smyka GM
10/10 Excellent
Shawn
Voyage d’affaires
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shawn
Séjour de 4 nuits en février 2024
Réponse de GM le 27 févr. 2024
Dear Shawn, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Steve Smyka GM
4/10 Médiocre
Jessica
Voyage en famille
18 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en février 2024
Réponse de GM le 18 févr. 2024
Dear Jessica, Thank you for taking the time to write a review. We appreciate your feedback and are very sorry for the issues you experienced. We are known for providing a comfortable stay and meticulous attention to detail, so I am very sorry we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to deliver the same exceptional stay our guests have come to expect. Sincerely, Steve SmykaGM
10/10 Excellent
Estela
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Estela
Séjour de 1 nuit en février 2024
Réponse de GM le 27 févr. 2024
Dear Estela, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Steve Smyka GM
10/10 Excellent
Cynthia
Voyage en couple
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Réponse de GM le 15 févr. 2024
Dear Cynthia, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience due to our free Happy Hour and pool. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon. Best, Steve Smyka GM
8/10 Bien
Robyn
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay.
Robyn
Séjour de 1 nuit en février 2024
Réponse de GM le 15 févr. 2024
Dear Robyn, We appreciate your choosing us and are glad that you enjoyed your visit overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We hope to WOW on a return trip to our area. Best, Steve Smyka GM
8/10 Bien
kris
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
kris
Séjour de 1 nuit en février 2024
Réponse de GM le 12 févr. 2024
Dear kris, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Steve Smyka GM
8/10 Bien
Todd
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Todd
Séjour de 1 nuit en février 2024
Réponse de GM le 13 févr. 2024
Dear Todd, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Steve Smyka GM
10/10 Excellent
Jean, Manley
10 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jean
Séjour de 1 nuit en février 2024
Réponse de GM le 13 févr. 2024
Dear Jean, It was our pleasure to host you, and we look forward to a return visit. Thank you for choosing us. Best, Steve Smyka GM
2/10 Horrible
John
Voyage en famille
4 févr. 2024
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Loud party.
John
Séjour de 1 nuit en février 2024
Réponse de GM le 5 févr. 2024
Dear John, I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Steve Smyka GM
10/10 Excellent
Brian
Voyage en famille
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brian
Séjour de 1 nuit en janvier 2024
Réponse de GM le 13 févr. 2024
Dear Brian, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 10/10 review and we hope to see you again. Best, Steve Smyka GM
6/10 Satisfaisant
Bryce
Voyage en couple
1 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Bryce
Séjour de 1 nuit en janvier 2024
Réponse de GM le 2 févr. 2024
Dear Bryce,We appreciate you taking the time to review our hotel, and we are delighted to learn that you enjoyed our convenient location. However, we are sorry to hear that our shuttle service did not meet your expectations. We value your feedback as it helps us continually improve and enhance our guests' overall experience. It was a pleasure to host you, and we hope to see you again soon.Sincerely,Steve SmykaGeneral Manager
10/10 Excellent
Jerry
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Jerry
Séjour de 1 nuit en janvier 2024
Réponse de GM le 30 janv. 2024
Dear Jerry, Although there may have been a climate control mishap, I am pleased to hear that you enjoyed your stay overall. Thank you for taking the time to share your positive experience with us and other potential travelers. We hope to welcome you back in the future for a perfect stay. Best, Steve Smyka GM