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Avis sur Derby Mickleover Hotel, BW Signature Collection

4 out of 5
Derby Mickleover Hotel, BW Signature Collection
Etwall Road, Mickleover, Derby, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 384 avis sur 989." "
Note des voyageurs de 8 (Bien), d’après 341 avis sur 989." "
Note des voyageurs de 6 (Satisfaisant), d’après 158 avis sur 989." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 989." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 989." "

8,4/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022

8/10 Bien

Nicolas

Les points forts : Confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Kevin Johnson le 27 juin 2019
Thank you for your great review score and we really appreciate you taking the time to leave it. We're glad you enjoyed your stay and hope to welcome you back to the Hallmark Derby Mickleover Court Hotel soon. Kind regards,

8/10 Bien

Giacomo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2019
Réponse de Kevin Johnson le 20 juin 2019
Thank you for your review, we appreciate all our feedback. We look forward to welcoming you back to the Hallmark Derby Mickleover Court Hotel soon. Kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fab hotel - unfortunately due to an issue at home m we had to leave in the middle of the night would have loved to have samples breakfast …. Spa is lovely, staff are brilliant, food was great for evening meal. Lovely place.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Michael

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were extremely friendly and attentive. Room was clean, bed excellent and very large. Great experience all round.
Séjour de 1 nuit en mai 2024
Réponse de KJM le 20 mai 2024
Thank you for your amazing review. We do hope you visit again soon.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, food and location, definitely recommend. Rich UPT Airport & Secure transfers 🚘✈️😊
Séjour de 1 nuit en mai 2024
Réponse de KJM le 20 mai 2024
Thank you for your amazing review. We do hope you visit again soon.

8/10 Bien

John

All good.
Séjour de 3 nuits en mai 2024
Réponse de KJM le 10 mai 2024
Thank you for reviewing your stay with us. We hope you visit again soon.

6/10 Satisfaisant

Carol

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Emma le 27 avr. 2024
Thank you for reviweing your stya with us, we do hope to welcome you again in the near future.Kindest regards,

10/10 Excellent

Marion

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel inside. Everything you need is there.
Séjour de 1 nuit en mars 2024
Réponse de Emma le 5 avr. 2024
Thank you for a 5/5 Marion.Kindest regards,

8/10 Bien

Opeyemi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed at Derby Mickleover with friends for one night and it was comfortable. I got good sleep which is rare for me on a trip. The leisure facilities were excellent though I was slightly worried about the many steps between the changing room and the pool area. Overall it was a good experience
Séjour de 1 nuit en mars 2024
Réponse de Emma le 5 avr. 2024
Thank you Opeyemi for a great review, we do hope you visit us again.Kindest regards,

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great value stay and handy for visiting family nearby. Room was clean and comfortable whilst there was plenty of choice at breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Emma le 5 avr. 2024
Thank you Susan for a great review, we are pleased you enjoyed your stay with us.Kindest regards,

8/10 Bien

Selina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very helpful. The hotel could benefit with upgrading of facilities.
Séjour de 1 nuit en mars 2024
Réponse de Emma le 30 mars 2024
Thank you Selina for reviewing your stay with us, we are pleased to hear you enjoyed your stasy with us.We do hope you visit us again in the future.Kindest regards,

6/10 Satisfaisant

Kash

Séjour de 1 nuit en mars 2024
Réponse de Emma le 5 avr. 2024
Thank you Kash for a good review, we do hope you visit us again in the future. Kindest regards,

6/10 Satisfaisant

Samantha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super facilities and friendly staff. Unfortunately was charged over £200 for no reason at all and told it was a system error and told I’d be refunded. Have only been refunded half and nothing more. Still awaiting my refund.
Séjour de 2 nuits en février 2024
Réponse de KJM le 7 mars 2024
Thank you for reviewing your stay with us, for mentioning our facilities and staff. I do apologise for the inconvenience that was caused and I do hope that this has now been resolved for you. We do hope you visit us again soon.

6/10 Satisfaisant

SATNAM

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Enjoyable stay, but let down by no hot water from the shower.
Séjour de 1 nuit en février 2024
Réponse de Emma le 23 févr. 2024
Thank you for a good review, we are sorry to hear about the shower and we have had the issue fixed.We do hope this has not put you off in the future.Kindest regards,

4/10 Médiocre

Karl

Séjour de 2 nuits en février 2024
Réponse de Emma le 23 févr. 2024
Thank you Karl for reviewing your stay with us, we do hope ypu visit us again in the future.Kind regards,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Our stay was good. It wasn’t very busy so not many staff about and only one bar was open which was fine. Food was good and room was comfortable. Only downside was the windows didn’t provide much protection from the busy road noise.
Séjour de 1 nuit en février 2024
Réponse de Emma le 23 févr. 2024
Thank you for a great review, we hope you come to visit again.Kindest regards,

10/10 Excellent

Nicholas

Séjour de 2 nuits en février 2024
Réponse de Emma le 23 févr. 2024
Thank you for an excellent review Nicholas, we hope to welcome you back to our hotel in the future.Kindest regards,

10/10 Excellent

Nick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious hotel with good sized bedrooms. Very clean and staff helpful and attentive. Nice breakfast with good choice and a lovely spacious restaurant.
Séjour de 2 nuits en février 2024
Réponse de Emma le 23 févr. 2024
Thank you Nick for an excellent review, we hope you visit us again.Kindest regard's,

10/10 Excellent

Laura

Séjour de 1 nuit en février 2024
Réponse de Emma le 23 févr. 2024
Thank you for an excellent review Laura, We look forward to welcoming you in the future.Kindest regards,

6/10 Satisfaisant

Zack

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Didn't sleep well at all sadly due to some weird noise in the room. Also road traffic noise wasn't ideal. Staff were excellent though and the leisure facilities were pretty good.
Séjour de 1 nuit en février 2024
Réponse de Emma le 23 févr. 2024
Thank you Zak for reviewing your stay with us, we are sorry to hear you did not sleep well. We do hope this does not put you off from staying with us again.Kindest regards,

10/10 Excellent

Ali

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location and clean rooms. The furniture in the room should be upgraded.
Séjour de 1 nuit en février 2024
Réponse de LT le 14 févr. 2024
Thank you for your kinfd words Ali, We look forward to welcoming you back in the future

4/10 Médiocre

Diana

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We got to the checkin desk, nobody around. 5min later, still nobody around. We had to ask the bartender to call someone in to be able to check-in. Room small, balcony door could not open, no fresh air at all, the view from room was of a mesh and some bars, making you feel like in jail. Loud as it is close to the motorway. All communal areas VERY COLD, the pool area VERY COLD, people were cold even in the steam room(!!). Ceiling paint chipping off in the pool area, rusty beams, sauna not working properly so people shoved a towel in the vent. Hot tub always full, women with small children in hot tub as well, despite the notice saying no under 16s, nobody said anything. The pool/sauna/steam area felt like a free-for-all council estate facility. In the room, the bath-tub was dirty, grime not cleaned properly, the sink was semi blocked and the toilet didn't even flush the toilet paper properly. The electric shower barely had any pressure so if you have long hair, you can forget about it. The mattress of the bed old and very, very uncomfortable; my cats have better beds! a G&T at the bar was £18. Very outdated and overall not a nice to place to be in, which is a shame because the property does have potential. Needless to say, never staying there again.
Séjour de 2 nuits en février 2024
Réponse de LT le 12 févr. 2024
Thank you for taking the time to reveiw your stay. We read all comments thoroughly and where appropriate address constructuve comments.

8/10 Bien

Jamie

Séjour de 4 nuits en février 2024
Réponse de Emma le 13 févr. 2024
Thank you Jamie for a great review. We hope to welcome you back to our hotel in the near future.Kindest regards,

8/10 Bien

Katie

Voyage en groupe
Les points forts : Personnel et service et équipements
It's a lovely Hotel, our room was great. Beds really comfortable and it was relatively modern and well kept. Out of the room the hall ways, lift area and spa area are in need of some tlc lots of peeling wall paper etc just needs some love and time. Staff are really lovely and it is a really nice hotel.
Séjour de 1 nuit en février 2024
Réponse de Emma le 11 févr. 2024
Thank you Katie for a fantastic review, we do hope to welcome you again in the near future.Kindest regards,

8/10 Bien

Louise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay but more attention to details requir
Nice room and nice pool. Our room was a bit cold one night. Also our room wasnt serviced by housekeeping but we weren't given a drinks voucher despite the hotel having an 'eco friendly' policy stating that they do if you don't have your room serviced. I think these details are important.
Séjour de 2 nuits en février 2024
Réponse de Emma le 9 févr. 2024
Thank you for taking the time to review your stay.The eco friendly details are detailed on the back of the welcome letter and drinks vouchers are available from reception upon request.Please always feel free to ask for assistance with the heating in your room.We are pleased to hear that you enjoyed the pool and look forward to welcoming you back in the future.

8/10 Bien

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Nice clean hotel. Quite and close to local shops Nice rooms the bed was a bit on the small side. Had a pleasant overnight stay.
Séjour de 1 nuit en janvier 2024
Réponse de kjm le 1 févr. 2024
Thank you for taking the time to write a lovely review about your stay at our hotel.We look forward to welcoming you back in the future.

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great short break.
We had a lovely room and the staff were excellent, but a special mention must go to our receptionist Emma who really looked after us giving us advice about the hotel facilities and the local area. The hotel is probably the best, Best Western we have stayed at.
Séjour de 1 nuit en janvier 2024
Réponse de Claire le 23 janv. 2024
Thank you for the great review of our hotel George.We are glad that you enjoyed your stay. We appreciate your kind words about our amenities and our service, particularly the name mention for Emma.We hope to see you again very soonKindest regards,

2/10 Horrible

Lukasz

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Disgusting food. Cold water in pool. Dirty room.
Séjour de 1 nuit en janvier 2024
Réponse de Emma le 17 janv. 2024
We are sorry to learn you did not enjoy your stay at our hotel, i will pass your comments onto the relevant departments.Kindest regards,

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
COMPLETELY UNDER-STAFFED
Like staying at the Marie Celeste. This hotel operates with a shoestring staff - the management are more happy to penny-pinch and let customers down than pay for just one or two more people a week. Evening Restaurant: ONE PERSON acting as maitre d', waiter, cleaner and manager - all in one! Most hotels have at least three people covering these roles, The BW Mickleover seems to think it's acceptable to have just one completely over-worked and stressed person to try to cover this, and they couldn't - my group were asked to order food at the bar - lesser menu but the same staff making it in the kitchen and serving the food. No gym staff - just one person on reception. It used to be just the rubber eggs that made me go elsewhere but now it's gone further downhill
Séjour de 1 nuit en janvier 2024
Réponse de Emma le 17 janv. 2024
Thank you for reviewing your stay with us, we appreciate your comments and will pass this onto our GM. Kindest regards,

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Emma le 17 janv. 2024
Thank you for a great review.Kindest regards

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No faults
Nice hotel overall. Just over £100 for a family of 4 with breakfast on a Saturday night. Spacious room with all the amenities required. Pool and spa facilities were included so a big plus there. Breakfast was good too.
Séjour de 1 nuit en janvier 2024
Réponse de Claire le 17 janv. 2024
Thank you for your lovely feedback. Im happy to see you and your family had a great stay with us. We hope to welcome you back in the near future.Kind Regards

8/10 Bien

Ross

Séjour de 1 nuit en janvier 2024
Réponse de Emma le 17 janv. 2024
Thank you Ross for a great review, we do hope to welcome you again in the future.Kindest regards,

10/10 Excellent

Lilian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for family fun.
Séjour de 1 nuit en janvier 2024
Réponse de Emma le 17 janv. 2024
Thank you Lilian for a excellent review, we do hope to welcome you again in the future.Kindest regards,

4/10 Médiocre

Steve

Séjour de 1 nuit en janvier 2024
Réponse de Emma le 17 janv. 2024
Thank you for a great review Steve, we do hope you visit us again.Kindest regards

8/10 Bien

trevor

Séjour de 1 nuit en janvier 2024
Réponse de Emma le 12 janv. 2024
Thank you Treavor for a great review, we do hope to welcome you again in the future.Kindest regards

10/10 Excellent

Don

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de KJM le 9 janv. 2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Dave

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de KJM le 9 janv. 2024
Thank you for your lovely review. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and spacious
Excellent one night stay at this hotel. Checking in was quick and straight forward. Staff very polite and welcoming. Our room was clean and spacious and the bed so big and comfortable. Where do they get these mattresses from? The public areas of the hotel were clean and tidy. We enjoyed a drink in the bar which had a pleasant ambiance. Breakfast was the usual help yourself to either a cooked or cereal/savoury breakfast. We had the cooked which was plentiful and kept sufficiently warm. No complaints and would definitely recommend a stay in this hotel.
Séjour de 1 nuit en janvier 2024
Réponse de KJM le 9 janv. 2024
Thank you for your amazing review about your stay with us, it is really appreciated by us all at Derby Mickleover Hotel. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Steve

Séjour de 1 nuit en janvier 2024
Réponse de KJM le 9 janv. 2024
Thank you for your nice review. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de KJM le 9 janv. 2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

6/10 Satisfaisant

shani

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
not for us...
this place wasnt for us the decor of the place is pretty run down and needs a uplift the place had a weird old person smell (only way to describe it) all threw. we wasnt made aware they had a event on so the bar was pretty full of suited and booted older ladies and gents so we felt like we couldnt sit at the bar as we stood out and also wasnt made aware they wouldnt be serving food due to this. i requested late check out before we arrived and never got a email back...when we checked in i asked again for late check out and was told "to ask of the morning"(what the point in this would be as we still had to get up to ask i dont know) i did ask again of the morning and was told "no because we only have two staff members" i feel like the place isnt very organised and just lacks basic commuication and perks that make a stay a stay to remember id recomend some plug in's around the building too
Séjour de 1 nuit en décembre 2023
Réponse de Emma le 8 janv. 2024
Thank you for taking the time to tell us about your experience at the Derby Mickleover Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.Kindest regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel
Lovely hotel with very friendly staff. My room was warm, super clean and had everything I needed. Highly recommended
Séjour de 1 nuit en décembre 2023
Réponse de KJM le 31 déc. 2023
Thank you for your lovely review. We look forward to welcoming you back to our hotel. Happy New Year.

10/10 Excellent

Colin

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de KJM le 31 déc. 2023
Thank you for taking the time to leave an amazing review. We looking forward to welcoming you back to our hotel.

10/10 Excellent

Lynsey

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de KJM le 31 déc. 2023
Thank you for taking your time to write an amazing review. We will look forward to welcoming you back to our hotel.

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de KJM le 31 déc. 2023
Thank you for taking your time to write an amazing review. We look forward to welcoming you back to our hotel.

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Warm, comfortable room, good breakfast, friendly staff - what’s not to like.
Séjour de 1 nuit en décembre 2023
Réponse de KJM le 19 déc. 2023
Thank you for your lovely review. We look forward to welcoming you back to our hotel.

6/10 Satisfaisant

ian

Voyage d’affaires
Les points forts : Propreté et personnel et service
Doors slaming
The hotel and staff where excelent How ever the hotel room doors slaming shut all night spoult a good nights sleep.the whole room shakes The aelf shutting system needs adjustto close the doors slower and quieter
Séjour de 1 nuit en décembre 2023
Réponse de Emma le 16 déc. 2023
Thank you Ian,We very much appreciate your comments regarding your stay at the Derby Mickleover Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.I will pass this onto the relevant department in relation to our bedroom doors.Kindest regards,

2/10 Horrible

PAUL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Emma le 14 déc. 2023
Thank you for reviewing your stay with us, we do hope to welcome you again in the future.Kind regards