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Avis sur The Grand New Delhi

5 out of 5
The Grand New Delhi
Vasant Kunj, Phase II, Nelson Mandela Road, New Delhi, Delhi N.C.R

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 146 avis sur 502." "
Note des voyageurs de 8 (Bien), d’après 156 avis sur 502." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 502." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 502." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 502." "

7,8/10

Propreté

7,4/10

Personnel et service

7,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Yves, Montpellier

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Déception
Nous avons réservé 2 nuits, pour nous reposer après 10 jours de circuit dans le Rajasthan et avant de rentrer en métropole. Nous devions arrivés à l'hôtel vers 23 h mais notre vol Udaipur / Delhi est détourné à Jaipur, cause de mauvais temps. Nous sommes arrivés épuisés à 3h30 du matin, choc! après des mesures de sécurité, on nous demande un scan de notre CB, puis à quelle heure on part le jour du départ...checking interminable, on a envie de dormir! Personnels pas souriants ni compréhensifs...chambre bien...le lendemain il faut oublier le repos piscine transat, l'eau est verte ! comme le vol pour la métropole est à 2h...nous quittons l'hôtel à minuit...nous avons payés deux nuits mais pas bien reposés et déçu, le cadre est bien, mais ambiance froide, personnels rigides ...

8/10 Bien

Igor

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement

10/10 Excellent

MURIEL, PARIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
THE GRAND NEW DELHI
Confortable, luxueux, très bon acceuil. Service de restauration excellent. Très beaux jardins, jeux pour enfants, très belle piscine. Tout pour passer un excellent séjour.

10/10 Excellent

Mandeep

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Amazing!!!
Séjour de 3 nuits en mars 2024
Réponse de Michel Koopman le 15 mai 2024
Dear Mr.Mandeep,Greetings from The Grand New Delhi!Thank you for choosing our hotel and for taking the time to share your wonderful experience with us. We are glad to know that your experience at The Grand New Delhi was comfortable and memorable. Indeed, a pleasure to have had the chance to delight you with our service and facility.We greatly value your sincere gratitude and look forward to welcoming you back assuring the best in service and hospitality.Warm RegardsMichel KoopmanGeneral Manager – The Grand New Delhi

8/10 Bien

Annie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a nice place to stay
Séjour de 8 nuits en avril 2024
Réponse de Michel Koopman le 15 mai 2024
Dear Ms.Annie,Greetings from The Grand New Delhi!Thank you for choosing our hotel and for taking the time to share your wonderful experience with us. We are glad to know that your experience at The Grand New Delhi was comfortable and memorable. Indeed, a pleasure to have had the chance to delight you with our service and facility.We greatly value your sincere gratitude and look forward to welcoming you back assuring the best in service and hospitality.Warm RegardsMichel KoopmanGeneral Manager – The Grand New Delhi

10/10 Excellent

Allan

The staff was very helpful and courteous. We had a wonderful time and stay at this property.
Séjour de 7 nuits en mars 2024
Réponse de Michel Koopman le 15 mai 2024
Dear Mr. Allan,Greetings from The Grand New Delhi!Thank you for choosing our hotel and for taking the time to share your wonderful experience with us. We are glad to know that your experience at The Grand New Delhi was comfortable and memorable. Indeed, a pleasure to have had the chance to delight you with our service and facility.I will be delighted to pass on your compliments to all my colleagues for whom it will be a great source of inspiration.We greatly value your sincere gratitude and look forward to welcoming you back assuring the best in service and hospitality.Warm RegardsMichel KoopmanGeneral Manager – The Grand New Delhi

4/10 Médiocre

Katherine

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

2/10 Horrible

Gurpartap

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.
Séjour de 3 nuits en mars 2024

8/10 Bien

sanjay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Mukesh, Bethesda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for the first time on this business trip.
Séjour de 4 nuits en février 2024

6/10 Satisfaisant

Pradeep

Séjour de 3 nuits en février 2024

10/10 Excellent

Katja

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Busines trip to New Delhi
Room was big and clean. Bed and pillows nice. Staff was so nice and helpfull. The duty manager organiced taxis and gave phone number if something happens during the day and I needed help. Food in the hitel restaurant was good.
Bathroom
Restaurant
Hotel garden
Séjour de 3 nuits en février 2024
Réponse de Michel Koopman General Manager – The Grand New Del le 13 févr. 2024
Dear sir,Greetings from The Grand New Delhi!Thank you for choosing our hotel and for taking the time to share your wonderful experience with us. We are glad to know that your experience at The Grand New Delhi was comfortable and memorable. Indeed, a pleasure to have had the chance to delight you with our service and facility.I will be delighted to pass on your compliments to all my colleagues for whom it will be a great source of inspiration.We greatly value your sincere gratitude and look forward to welcoming you back assuring the best in service and hospitality.Warm RegardsMichel KoopmanGeneral Manager – The Grand New Delhi

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Abhiram

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Akshay

Voyage en famille
Les points faibles : Équipements
My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.
Séjour de 3 nuits en novembre 2023

4/10 Médiocre

SungKyu

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Alina

Les points forts : Personnel et service
Les points faibles : Propreté
the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Takeshi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Manpreet

Séjour de 1 nuit en novembre 2023

8/10 Bien

Takeshi

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Julio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
STAY HERE!
Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.
Séjour de 1 nuit en octobre 2023
Réponse de Sanjeev Garg le 29 oct. 2023
Dear Mr. Sanchez,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Satisfaisant

Fnu

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Sanjeev Garg le 31 oct. 2023
Dear Guest, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Bien

Parvatipuja

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shower room to old. For shower 🚿 broken a little You should change it...
Séjour de 3 nuits en octobre 2023
Réponse de Sanjeev Garg le 21 oct. 2023
Dear Ms. Parvatipuja Mukherjee,Greetings!Thank you for sharing your feedback with us. On behalf of our entire staff at The Grand New Delhi, we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. We promise that upon your next visit we will exceed your expectations.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Excellent

Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Sanjeev Garg le 21 oct. 2023
Dear Mr. Mohamed, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful rating, we look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Bien

Saiful

Séjour de 2 nuits en septembre 2023
Réponse de Sanjeev Garg le 28 sept. 2023
Dear Guest,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Satisfaisant

CHANDRA, princeton

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Run down rooms Bored staff
Séjour de 7 nuits en août 2023
Réponse de Sanjeev Garg le 12 sept. 2023
Dear Mr. Balaraman,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Satisfaisant

Alexander

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.
Séjour de 2 nuits en août 2023
Réponse de Sanjeev Garg le 6 sept. 2023
Dear Mr. Maier,Greetings from The Grand New Delhi!Sincere apologies to know of your disappointment owing to inadequacies in our services. This definitely not indicative of our service standards, I have personally investigated the lapse. I am confident that you will notice a marked improvement during your future visits. My team and I look forward to welcoming you back next time. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

2/10 Horrible

Prabhat

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Sanjeev Garg le 12 sept. 2023
Dear Mr. Narayan,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Bien

Vishesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Sanjeev Garg le 26 juil. 2023
Dear Mr. Vishesh,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Bien

SRINIVAS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Calm Serene Place
Séjour de 1 nuit en juin 2023
Réponse de Sanjeev Garg le 29 juin 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Excellent

SRINIVAS

Les points forts : Propreté et personnel et service
Relaxing stay
Séjour de 1 nuit en juin 2023
Réponse de Sanjeev Garg le 29 juin 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Excellent

SRINIVAS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant Stay
Séjour de 1 nuit en juin 2023
Réponse de Sanjeev Garg le 29 juin 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Excellent

SRINIVAS

Les points forts : Propreté et personnel et service
Excellent pool view room
Séjour de 1 nuit en juin 2023
Réponse de Sanjeev Garg le 6 juin 2023
Dear Ms. Srinivas,Thankyou for choosing your current stay with us and sharing your view on Expedia.We are delighted to know that you had a pleasant stay with us.We look forward to welcoming you back soon.Warm RegardsSanjeev GargGeneral Manager- The Grand New Delhi

8/10 Bien

Karthik

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2022

2/10 Horrible

Basil

Séjour de 1 nuit en octobre 2022

2/10 Horrible

Devika

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible service and Rude behavior of staff
I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests
Séjour de 1 nuit en juillet 2022
Réponse de Priyanka Sarkar le 15 juil. 2022
Dear Ms. Devika, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would look into the matter and hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Satisfaisant

Gunjan

Les points faibles : Infrastructures et conditions de l’hébergement
Not so good
Séjour de 3 nuits en juin 2022
Réponse de Priyanka Sarkar le 12 juil. 2022
Dear Ms. Gunjan, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Satisfaisant

Nikhil

Voyage en famille
Séjour de 2 nuits en mai 2022
Réponse de Priyanka Sarkar le 12 juil. 2022
Dear Mr. Nikhil, Many thanks for your valuable feedback. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Horrible

Rasdeep

Séjour de 1 nuit en mai 2022
Réponse de Priyanka Sarkar le 12 juil. 2022
Dear Mr. Rasdeep, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 Bien

Anil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022

2/10 Horrible

Saket, Tarneit

Séjour de 1 nuit en avril 2022

2/10 Horrible

Hiroyuki

Séjour de 1 nuit en avril 2022

4/10 Médiocre

dev

Voyage en famille, Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. Manager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining unmannered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand. Overall- disappointing, wouldn’t like to stay again here
Séjour de 3 nuits en mars 2022

8/10 Bien

Mohit

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are just average but hotel and restaurants are really good
Séjour de 2 nuits en mars 2022

6/10 Satisfaisant

Rahul

Average stay
The rooms are old and small bedrooms. The staff at the reception is not as welcoming like a 5star hotel at all
Séjour de 1 nuit en décembre 2021

4/10 Médiocre

Syed Aftabul

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed 😞
Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.
Séjour de 4 nuits en février 2022

8/10 Bien

Ahmed, Tripoli

.
Séjour de 2 nuits en janvier 2022

4/10 Médiocre

Pramod

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer . This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here
Séjour de 1 nuit en décembre 2021
Réponse de Priyanka Sarkar le 1 janv. 2022
Dear Mr. Pramod, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They
Séjour de 1 nuit en décembre 2021
Réponse de Priyanka Sarkar le 1 janv. 2022
Dear Guest, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Horrible

Deepak

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A horrible experience
Séjour de 1 nuit en décembre 2021
Réponse de Priyanka Sarkar le 1 janv. 2022
Dear Mr. Deepak, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi