We always want to do better so 4 out of 5 is solid but I wish you had told us how we could have made it a 5. But we’re glad you had a positive experience.

As a vegan company we try to make it clear that all of the products we provide are vegan. We have almond and soy as alternatives for people who can’t use oat. We encourage people to reach out during their stay if there is anything we can do to improve your experience.

We’re sorry that we didn’t meet your expectations. We try to be very clear about our offer. It would be helpful to know what differed in your experience from the details on the booking site and our own website. Our rooms are small and cannot accommodate two chairs due to fire code. We do not provide additional glasses in order to reduce unnecessary cleaning of thinks that may or may not have been used. We are reviewing this. We purchase only plant milk products that are shelf stable and we are sorry that your milk had exceeded its best before date. We try not to needlessly dispose of safe products but would always encourage guests to reach out with unsatisfactory experiences.

Thanks for your review, we’re really glad you found our offer worked for you. We love our canine guests and we only charge for the extra work created by their stay (room fogging, carpet shampooing and curtain changes take us just over an hour on top of our regular cleaning protocol). We hope your doggo loved their stay too!

Thanks for those kind words. We’ve tried really hard to make something special and we’re so pleased you enjoyed your stay. We can’t wait to see you again!

Thanks for letting us know you had a good stay, we can’t wait to see you the next time through!

We hope that was a nice surprise! Dawson city is a very cool place and embodies both the spirit of the "Klondike Gold Rush" and the heritage of our First Nation citizens. We've tried to bring a little bit of that into our space with a combination of old and new, industrial and natural. Sometimes walking around town you feel like you're in a film set, but we hope our cozy little retreat gave you somewhere comfortable to rest your head and relax.

We try to ensure that your check in experience is as stress free as possible, we’re so pleased you liked our approach. While we live to hear people saw awesome things about our offer, we’re pleased you didn’t waste your day doing so. Thank you so much for taking the time to highlight some of your highlights. Thank you for choosing us!

Thanks for your kind words. We have been asked for AC a lot this year. Despite the cost and needing it for only a few weeks a year, we are exploring how we can make this happen for next summer. We’re really pleased you enjoyed our offer though and thank you for staying without.

Thank you for taking a moment to leave a review. We’re so pleased you liked what we offered. Hopefully everyone else likes the hot chocolate too! My favourite is combining the hot chocolate and coffee!

Thank you for taking the time to leave this review. Coffee and tea are an absolute must for us when we travel so we aim to make sure our guests have the things we look for. A comfy bed and a good shower, also very important for recovering after a busy day of Dawson City activities.

Thanks for taking the time to review. As a small business we appreciate every bit of feedback we get. Your review lets us know we’re doing things we’ll so we appreciate that. Thank you.

Thanks for leaving us some numbers. We’re delighted that your stay met or exceeded your expectations and that you had a good experience with us.

Thanks for taking the time to let us know we’re doing well. Encouragement like this makes us feel really confident that we’re doing something right.

Thank you for the rating. We’re so pleased you enjoyed your stay and had a great experience with us. We wish you happy travels!

What can we say to 10/10 except thank you for the vote of confidence. We don't suit every traveller but we're glad you enjoyed our offer. Thanks for staying with us.

Thank you so much for taking the time to leave a review. We love it when guests want to chat with us, especially when they say such nice things about their visit to our wonderful little town.

Thanks for your review. This is one of the things that causes us a bit of stress when we travel so it’s one of the first things we wanted to get right in our offer, we’re pleased you liked it.

Thanks for that review. We’re so pleased you enjoyed your stay and happy we met your needs.

I have no idea why you had a survey in Spanish as none of us speak, read or write Spanish. We will investigate. We’re pleased that the room met your needs and we can certainly relocate the fridge for those guests who need it. For future guests or if you visit us again, just ask and we would be happy to do this for you.

Thanks for the compliments! We worked hard to find the sheets because it’s something that really bothers us when we stay in hotels with scratchy linens. We’re pleased you approve. We always look to stand out from the crowd and do something a little different, our interior design styles aren’t necessarily everyone’s cup of tea but we’re glad you like it. Thanks for staying with us and hopefully we will see you again.

We love “cute” as a description, makes us thing of something small and charming, thank you. We can’t wait to see you again!

5 out of 5! Who can ask for anything more. Thank you!

We’re so pleased you had a good stay and hopefully we’ll be able to host you again sometime.

What can we say to 5 out of 5? Thank you, we’re pleased you enjoyed your stay!

Thanks for your review. We’re so pleased that we got some things right for your stay and hope we can do better next time. Sadly we can’t do anything about our room sizes. We can try to make it more noticeable with Expedia how big the rooms are so guests can make a more informed choice in the future. The bathroom fan isn’t a bathroom fan as you might expect. It is an exhaust vent for a central ventilation system, that means that when you press the boost button on the wall, the system increased the airflow through the whole building for about 20 minutes. You shouldn’t hear any increase in noise - noisy bathroom fans are one our pet peeves so we removed that from our design when we renovated. The airflow near to the end of the bed is something we can fix though. We are going to install a different type of grill that allows the airflow to be better directed. I’m sorry this work wasn’t able to be completed for your stay.

Thanks for the feedback. Microwaves are available, we have a small extra charge of $20 per stay. We will try to make this offer more visible for the future. We’re really pleased you enjoyed your stay.

We know how hard it is to get everything right for a guest. We'd love to know how to make this a 10 but we're so pleased that 80% of your experience was perfect. Have a great onward journey!

Thanks for the kind review. Our rooms are definitely on the smaller size, sadly one of the downsides to having a conversion on a historic building, but hopefully it didn’t make you feel cramped. The bed is generally a big win so we’re glad you found that comfortable. Thanks for staying with us.

We're so pleased you had a great sleep, for us it's one of the most important things about a hotel room and we spent a lot of time choosing the right mattress for the job. We're pleased it paid off. We tried to make the best of the small space available to us for this renovation and small but perfectly formed was our ambition. We always to try be responsive to guests and we think we're nice people so we're pleased you did too. It was great hosting you the first time and to get a second chance was fab. All the best!

Thanks. We’ll work hard to make it a 5 for future guests.

Clean is one of the most important things in a hotel room, especially during these times of heightened infection awareness. We're happy we got this right as we spend a lot of time and attention on making sure our guests have a safe stay. We have small rooms and we can't change that. This is a renovated heritage building with limitations on what is possible. We think that we have been creative with this space and made the most of what we have to work with. There were 3 garbage bins in the room (2 in the bedroom and one on the bathroom), You even declined the offer to empty these. It's disappointing that you thought we were not accommodating or responsive to your needs. We responded to all your messages and calls within a few minutes if not immediately. We explained why there was only 1 chair in the room - our rooms are small and additional furniture would constitute a safety hazard for evacuation if there were a fire. However if we had another chair, we would have provided it. We have 10 rooms and 10 chairs. We did offer to bring a stool from home but informed you we would need to get approval from officials to vary our fire plan first. I think that perhaps we were not the right choice for your stay and for that I apologise. We would love to host you again but maybe with more accurate expectations of what Dawson Lodge is and what it isn't. Thank you for leaving your review, we hope that other potential guests who may need 2 chairs and more space find your review informative.

Thank you for your comments, we hope to welcome you back soon

High praise! Thank you. We always hope we seem like friendly people at work, because that’s who we are in real life. And we figure if great sleep is important to us it’s important to others so we’re really pleased you had a restful night.

Thanks for taking the time to leave a review. We're sorry we couldn't achieve a 10 for you but hopefully you still had a great time.

Thank you for taking the time to write a review. We set the bar pretty high for ourselves (a very small team in very challenging times) so I’m really glad you got what you hoped for and weren’t disappointed. Clean space and good sleep is the least we can hope for our guests.