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Solterra Resort 5 Bedroom Home with Pool (1604)

Galerie photos de l’hĂ©bergement Solterra Resort 5 Bedroom Home with Pool (1604)

Piscine extérieure, chaises longues
Extérieur
Intérieur
TV connectée, baby-foot, table de tennis de table
Réfrigérateur, micro-ondes, four, plaque de cuisson

Maison entiĂšre

5 chambres5 salles de bain10 personnes260 mÂČ

Équipements populaires

  • Piscine
  • Parking disponible
  • SĂšche-linge
  • Lave-linge
  • Bain Ă  remous
  • Barbecue

À propos de cet hĂ©bergement

HĂ©bergement entier

Vous aurez la maison entiĂšre pour vous et la partagerez uniquement avec les autres personnes de votre voyage.

Solterra Resort 5 Bedroom Home with Pool (1604)

ACO PREMIUM - 5 chambres avec piscine et salle de jeux (1604)

NOUVELLE PISCINE MODERNE ET PRIVÉE, SALLE DE JEU ET SPA !!

Type de propriété: Maison individuelle
Surface de plancher: 2800 pieds carrés
Lieu: Solterra Resort, Davenport, Disney Area


Si vous recherchez une belle et grande maison avec une piscine privée, nous avons la place pour vous!
PrĂšs des parcs Disney, terrains de golf, aĂ©roport, activitĂ©s pour toute la famille. Vous allez adorer cet endroit Ă  cause de son ambiance, de son espace extĂ©rieur, de sa piscine et de son spa, de son grill et d’une salle de jeux privĂ©e.
Notre propriété a l'équipement pour fournir à votre famille tout le confort de la maison pendant les vacances! Spacieux 5 chambres, 4. 5 salles de bains et salon; Cuisine pleine grandeur avec vaisselle et ustensiles de cuisine, réfrigérateur / congélateur, lave-vaisselle ainsi que laveuse et sécheuse.
Cette maison est entretenue et gérée professionnellement pour vous fournir un service client 24h / 24.


Vue d'ensemble:
5 chambres
4. 5 salles de bains
Piscine, spa et grill
Master Suite avec lit King size
Télévision à écran plat
Cuisine entiÚrement équipée
Machine Ă  laver et sĂšche-linge
SĂšche-cheveux
Le fer
AccĂšs Internet gratuit Wifi
Draps et serviettes fournis
Literie: 2 rois, 6 jumeaux
Capacité d'accueil jusqu'à 10 invités


Configuration

En bas:
Salle Ă  manger
Cuisine entiÚrement équipée et bar
Espace piscine, spa et patio avec grill
Salon, TV Ă  Ă©cran plat
Chambre n ° 1 (suite): lit king size avec télévision à écran plat
Salle de bain # 1: Douche et baignoire séparées, double vasque, s'ouvre sur la chambre et sur le patio.
Garage transformé en salle de jeux
Buanderie: laveuse et sécheuse
Toilettes

En haut:
Chambre n ° 2 (suite): 2 lits jumeaux avec télévision à écran plat
Salle de bain # 2 (partagée): Douche, double vasque
Chambre n ° 3 (suite): 2 lits jumeaux avec télévision à écran plat
Chambre familiale avec une grande télévision à écran plat
Chambre n ° 4: 2 lits jumeaux avec télévision à écran plat
Salle de bain # 3: baignoire, vanité
Chambre n ° 5 (suite): chambre principale avec lit King et télévision à écran plat
Salle de bain # 4 (suite): Master Bath, douche et baignoire séparées, double vasque


La station et ses environs

Solterra Resort offre un style et une valeur maximum, soigneusement conçus pour dépasser les attentes.
Le complexe dispose d'un club-house commun ouvert Ă  tous les clients. Il possĂšde sa propre grande piscine avec un toboggan impressionnant, un bain Ă  remous et de nombreuses chaises longues pour que tout le monde puisse profiter du soleil.
Vous pourrez toujours vous détendre sous le chaud soleil de la Floride dans le grand coin salon couvert doté d'une télévision et de tables.
Le Solterra Resort dispose également de: clubhouse climatisé, salle de sport, salon avec canapés confortables, aire de jeux, courts de tennis (vous aurez besoin de vos propres balles et raquettes) et beach-volley.
Proche des magasins, supermarchés, restaurants et à 30 minutes de l'aéroport international d'Orlando.


Se déplacer:

‱ Walt Disney World - 10 miles
‱ SeaWorld - 27 kilomùtres
‱ Universal Studios - 32 km
‱ WalMart - 10 miles
‱ Walgreens - 3 miles
‱ Legoland Florida - 25 miles
‱ AĂ©roport international d’Orlando - 47 kilomĂštres
‱ AĂ©roport international de Sanford - 55 km
‱ Busch Gardens - 100 km


SUPPLÉMENTS:

CHALEUR DE LA PISCINE (le cas échéant): 40 $. 00 par jour (minimum 5 jours) - sur demande.

NETTOYAGE DU GRIL (le cas échéant): Pour utiliser le grill, nous facturons des frais de nettoyage obligatoires de 60 $ plus taxes.
Nous ne fournissons pas de propane, c'est la responsabilité de l'invité. Nous fournissons le réservoir de propane à remplir - sur demande.

Pour des services supplémentaires comme des billets pour les parcs à thÚme, des voitures de location, des spectacles et plus encore, veuillez contacter notre service de réservation.

ENREGISTREMENT: 16h

DĂ©part: 11h

ÂGE MINIMUM: Le chef de parti doit ĂȘtre ĂągĂ© de 21 ans ou plus


APRÈS LA RÉSERVATION:

Notre enregistrement est 100% électronique pour votre commodité.
Une fois que notre équipe a reçu tous les documents signés, nous envoyons le bon contenant les informations nécessaires pour accéder à la maison. Nos invités peuvent aller directement chez eux.
Nous sommes la société de gestion immobiliÚre responsable de la propriété. Assurez-vous d'avoir votre bon d'échange avant votre arrivée car il n'y a pas de personnel de la réception / du personnel ACO disponible dans la communauté. Notre équipe est disponible 24h / 24 et 7j / 7 sur la ligne d'urgence.


RÉSERVEZ DÈS MAINTENANT ET PROFITEZ DE CETTE BELLE MAISON!

Responsable de l’hĂ©bergement

ACO Vacation Homes

Langues parlées

Anglais, portugais et espagnol

Ajoutez des dates pour connaĂźtre les prix

Services et Ă©quipements

Piscine/spa

  • Bain Ă  remous
  • Piscine commune
  • Piscine extĂ©rieure
  • Piscine privĂ©e
  • Transats de piscine

Internet

  • Disponible dans la maison : Wi-Fi gratuit

Parking et transports

  • Garage compris dans les options de stationnement sur place

Cuisine

  • Batterie de cuisine, vaisselle, ustensiles
  • CafetiĂšre ou bouilloire
  • Four
  • Four Ă  micro-ondes
  • Grille-pain
  • Lave-vaisselle
  • Mixeur
  • Plaque de cuisson
  • RĂ©frigĂ©rateur

Restauration

  • Table Ă  manger

Chambres

  • 5 chambres
  • Draps fournis

Salle de bain

  • 4,5 salles de bain
  • Baignoire ou douche
  • Papier toilette
  • SĂšche-cheveux
  • Serviettes fournies
  • Shampoing

Espaces de vie

  • Salle de sĂ©jour
  • Table Ă  manger

Divertissements

  • Jeux
  • Smart TV

Espaces extérieurs

  • Barbecue
  • Patio

Buanderie

  • Blanchisserie
  • Lave-linge/sĂšche-linge

Espaces de travail

  • Bureau

Confort

  • Chauffage
  • Climatisation

Animaux de compagnie

  • Animaux de compagnie non admis

Accessibilité

  • HĂ©bergement non-fumeurs

Services et Ă©quipements

  • Fer et planche Ă  repasser

Activités

  • Baby-foot
  • Salle d’arcade/de jeux vidĂ©o
  • Salle de sport
  • Tennis de table

Dispositifs de sécurité

  • DĂ©tecteur de monoxyde de carbone (l’hĂŽte a indiquĂ© que l’hĂ©bergement Ă©tait Ă©quipĂ© d’un dĂ©tecteur de monoxyde de carbone)
  • DĂ©tecteur de fumĂ©e (l’hĂŽte a indiquĂ© que l’hĂ©bergement Ă©tait Ă©quipĂ© d’un dĂ©tecteur de fumĂ©e)
  • Extincteur

Informations générales

  • Superficie de l’unitĂ© d’hĂ©bergement : 260 mĂštres carrĂ©s

HĂ©bergements similaires

Piscine

☀ Disney Area | Solterra Resort. 5 Bed 4.5 Bath with Private Pool⛱

  • Piscine
  • Cuisine
  • Lave-linge
  • SĂšche-linge
9.8 sur 10, Exceptionnel, 27 avis
☀ Disney Area | Solterra Resort. 5 Bed 4.5 Bath with Private Pool⛱

Conditions

Arrivée

Arrivée : 16 h 00
Formalités d'arrivée sans contact
Âge minimum pour l'enregistrement : 21 ans

DĂ©part

Départ avant 10 h 00

Informations concernant l’arrivĂ©e

Un e-mail contenant les instructions relatives à l'arrivée et au départ vous sera envoyé par l'hÎte

Animaux domestiques

Animaux de compagnie non admis.

Enfants et lits supplémentaires

Les enfants sont admis

Informations importantes

À savoir absolument

Cet hĂ©bergement est gĂ©rĂ© par un hĂŽte professionnel et fourni dans le cadre d’une activitĂ© commerciale, industrielle ou libĂ©rale, au sens de l’article 155 du Code gĂ©nĂ©ral des impĂŽts
Des frais pour toute personne supplĂ©mentaire peuvent ĂȘtre facturĂ©s et dĂ©pendent de la politique de l'hĂ©bergement
Une piĂšce d'identitĂ© officielle avec photo et un dĂ©pĂŽt de garantie en espĂšces, par carte de crĂ©dit ou par carte de dĂ©bit, peuvent ĂȘtre demandĂ©s Ă  l'arrivĂ©e pour couvrir tous frais imprĂ©vus
Les demandes spĂ©ciales, qui ne peuvent pas ĂȘtre garanties, sont soumises Ă  disponibilitĂ© Ă  l'arrivĂ©e et peuvent entraĂźner des frais supplĂ©mentaires
Les fĂȘtes et les Ă©vĂ©nements de groupe sont interdits
L'hÎte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hÎte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
Cet hébergement est géré par notre partenaire, Abritel. Un e-mail d'Abritel contenant un lien vers un compte Abritel qui vous permettra de modifier ou d'annuler votre réservation
NumĂ©ro d’enregistrement de l’hĂ©bergement : DWE6314593

Hébergement aussi connu sous le nom de :

ACO Premium 5 Bd w/ Pool SPA & Game Room House
ACO Premium 5 Bd w/ Pool SPA & Game Room
ACO Premium - 5 Bd w/ Pool, SPA and Game Room Davenport
ACO Premium 5 Bd
ACO Premium 5 Bd House
Aco 5 Bd W Pool & Game Room
Solterra Resort 5 Bedroom Vacation Home With Pool
ACO Solterra Resort 5 Bedroom Vacation Home With Pool
2547335

À propos du quartier

Carte
Davenport, FL

À proximitĂ©

  • Parcours de golf Reunion Resort - 11 min en voiture - 12.1 km
  • ChampionsGate Golf Club - 13 min en voiture - 13.2 km
  • Mystic Dunes Golf Club - 16 min en voiture - 18.6 km
  • Vieille ville - 20 min en voiture - 25.4 km
  • Parc Ă  thĂšme Disney's Animal KingdomÂź - 23 min en voiture - 25.6 km

Comment se déplacer

  • Gare de Kissimmee - 22 min en voiture
  • AĂ©roport de Kissimmee Gateway (ISM) - 23 min en voiture

Restaurants

  • â€ȘStarbucks - ‬11 min en voiture
  • â€ȘMcDonald's - ‬11 min en voiture
  • â€ȘStarbucks - ‬12 min en voiture
  • â€ȘBurger King - ‬6 min en voiture
  • â€ȘTaco Bell - ‬11 min en voiture

Foire aux questions

L'hébergement Solterra Resort 5 Bedroom Home with Pool (1604) dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose une piscine extérieure.

Les animaux domestiques sont-ils admis dans l'hébergement Solterra Resort 5 Bedroom Home with Pool (1604) ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

Quelle est l'heure d'arrivée à l'hébergement Solterra Resort 5 Bedroom Home with Pool (1604) ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement Solterra Resort 5 Bedroom Home with Pool (1604) ?

Le départ a lieu à 10 h 00.

OĂč se situe l'hĂ©bergement Solterra Resort 5 Bedroom Home with Pool (1604) ?

Cette maison de vacances Ă  l'atmosphĂšre familiale Ă  Davenport se trouve dans Loughman, Ă  5 km de sites comme Providence Golf Club et Ridgewood Lakes Golf & Country Club. Posner Village et Lewis W Mathews Memorial Sports Complex (centre sportif) sont Ă©galement Ă  10 km de distance.

Avis sur l’hĂ©bergement Solterra Resort 5 Bedroom Home with Pool (1604)

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’aprùs 10 avis sur 26.
Note des voyageurs de 8 (Bien), d’aprùs 7 avis sur 26.
Note des voyageurs de 6 (Satisfaisant), d’aprùs 3 avis sur 26.
Note des voyageurs de 4 (MĂ©diocre), d’aprĂšs 2 avis sur 26.
Note des voyageurs de 2 (Horrible), d’aprùs 4 avis sur 26.

7,2/10

Propreté

Avis

10/10 Excellent

Tammy H., Buford, Georgia

Les points forts : Propreté

Best Vacation Rental yet!!!!!

We absolutely Loved this property. It was very clean. It had an abundance of dishes and pots and pans. which is typically not the case. The pool was perfect and the jets for the jacuzi were awesome for my back. We loved the neighborhood and the community pool was amazing. The kids loved it and we loved the club house restaurant. We will definately stay here again.!!!!!!
Séjour de 6 nuits en mars 2024

10/10 Excellent

Elliott W.

Les points forts : Propreté

Goals

It's a beautiful property to view, but even better to stay in...
Séjour de 4 nuits en mars 2024

6/10 Satisfaisant

Ronald P.

Les points faibles : Propreté

Disappointing

Was very disappointed with this place. Our family has been going to Florida for the past 15 years and this is the worst experience I have had. This house is rundown. Toilet paper holders falling off the wall, towel holders torn off the wall with one end still hanging and excessive wear and tear. Majorly needs a paint job. Bathroom walls were filthy and curtains going to back pool deck were full of some food. Games room didn’t have anything that wasn’t broken. 6 pool sticks that were all broken and paddles for table tennis was broken. The thing that made me most angry was the pool and pool deck. Pool deck was extremely dirty and light wasn’t working in spa. After first night I paid for pool head because the spa was cool night time. Only to find out the spa wasn’t working correctly and continued to be cold and low water level for the next few nights. Got there on Monday and spa wasn’t fixed until Friday and they would not even refund the pool heat for those days. This house get a 2 out of 5 rating from me. Never again will I book this house or book any house with the same property manager
Séjour de 9 nuits en juillet 2023

10/10 Excellent

Christine S.

Les points forts : Propreté

Group Trip

Perfect for our group of 8 to stay comfortably safe and within our budget.
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Sarah-Leen M.

Les points forts : Propreté

Great

The house was the same as a pictures. The rooms are actually bigger than what it shows in the picture and that really surprising the pool heating was a little bit confusing because it wasn’t completely hot for the first day that we got there but it did warm water for the next two days, the hot tub was great. We did have some complications with the back sliding door but we contacted maintenance and everything was fixed. The game room was really fun. We had fun playing pool. There was no issue. We had clean towels and clean bedsheets. We will definitely come back to this house or use ACO housing for other vacation stays the only issue that I wanna point out was that the lock in the front door was a little bit complicated to get into at first because we had to pull the door forward then put in the code and push it and pull it. It was a little confusing other than that everything was great.
Séjour de 3 nuits en mai 2023

10/10 Excellent

JORDAN K.

Les points forts : Propreté

Great

Awesome
Séjour de 7 nuits en mai 2023

10/10 Excellent

Heidi G.

Les points forts : Propreté

Review

We had a blast and spent the whole weekend in the pool.
Séjour de 2 nuits en avril 2023

8/10 Bien

Ana M.

Girls trip

Just needs a few upgrades in furniture/mattress but overall great stay!!! communication was awesome
Séjour de 4 nuits en mars 2023

8/10 Bien

Robert A.

Les points forts : Propreté

Great area

House was clean only a few spots that needed cleaned. Pool area was nice but had no child safty screen. Couch in downstairs area needs replaced cant sit on it at all. Had to replace coffee maker and fix pool table. Only other thing was people doing outside work started around 7am which was annoying. Otherwise nice place to stay.
Séjour de 5 nuits en mars 2023

4/10 MĂ©diocre

Edward B.

Needs to be updated

Problem With a/c , bed were bad gives u pain in back. Needs a lot of update to house
Séjour de 7 nuits en février 2023

10/10 Excellent

Tina R.

Les points forts : Propreté

Family Vacation

Great property for our family getaway. A little further away from the parks than we anticipated, but the area is nice. Pool warmed up by the second day and we enjoyed spending wikis little time together. Best equipped kitchen we have ever experienced! Everything you could need! Could use some pool towels though. Overall a wonderful spot!!
Séjour de 5 nuits en février 2023

10/10 Excellent

Janice M.

Les points forts : Propreté

Great Vacation!

We enjoyed everything this property had to offer. From the heated pool which was perfect temperature to the spacious house. We will deff book this property again!
Séjour de 7 nuits en février 2023

10/10 Excellent

Karen G.

Les points forts : Propreté

Karen and Yves Germain stayed Dec 23-26

Dec23,2022 My family and stayed at this location and the house was in great condition. There was a leak in the kitchen from the sink which was minor. But the owner send someone immediately to fix it. Overall the house was in great condition and clean. We will use the company and this house if needed again. Thanks again for the stay.
Séjour de 3 nuits en décembre 2022

8/10 Bien

Thiago G.

Les points forts : Propreté

Do not waste your money asking to heat the pool

Overall the house was good. The only thing that got us upset was the pool. We paid to get it heated for 3 days and we were only able to use it on the last day. The water was still very cold on the first two days. It was a waste of money!
Séjour de 4 nuits en décembre 2022

6/10 Satisfaisant

Gina B.

Need improvement and updates

There was plenty of room for everyone. The furniture needs to be updated and there was a black stain on the stairs that need to clean. Also, none of the TVs work in the bedrooms upstairs or the upstair loft. Please repair or give better instructions on how to use them. Some TVs had Roko, but the remote did not work. There are no dish towels or dish rags to wash the dishes by hand. There was also no face cloths only hand towels. Most people don't even use hand towels. Please update your family room couch it is sinking and has no support.
Séjour de 3 nuits en novembre 2022

6/10 Satisfaisant

Patricia A.

Les points faibles : Propreté

Ok, not great.

Very spacious house but mattresses were horrible, all of them, everyone complained of back aches. Living room couch is very worn out, the cushions sink. Walls are dirty and house needs to be painted. Kitchen was dirty, pool and jacuzzi were dirty as well. Dining chairs are very flimsy and need to be screwed on tight. House is great for a big family but it needs some up keeping.
Séjour de 4 nuits en juillet 2022

8/10 Bien

Latisha B.

Les points forts : Propreté

Nice House

This was a very nice home , just needs some updating .
Séjour de 4 nuits en juin 2022

10/10 Excellent

Mallory U.

Les points forts : Propreté

Nice

Nice property.
Séjour de 2 nuits en mars 2022

4/10 MĂ©diocre

Kendrick P.

Needs a-lot of attention

The house was beautiful. The property was nice . But the furniture needs an update. The downstairs couch is terrible the one that’s sitting in front of the TV .It needs to be upgraded . the mattresses in the master bedroom downstairs and upstairs need upgraded. We slept upstairs because the bedroom downstairs didn’t have any blankets. The only TV that we could get to work was downstairs . None of the other TVs would work. There were no washcloths and no dish towels. The shower door in downstairs Master bedroom is swinging. . This house needs a total upgrade. I was not happy.
Séjour de 3 nuits en mars 2022

2/10 Horrible

Kenia F., Cutler Bay

Les points faibles : Propreté

Not up to par for rental

Unfortunately, I chose to book this house for R&R for MLK weekend. We were all very disappointed with the house as it needs some major TLC. The furniture needs to be replaced in the living room, dining room, and most of the mattresses (including the two masters). The stove was dirty, no soap amenities in any of the bathrooms or kitchen, no response to turning the heat in the pool/jacuzzi so we could not use them at all (left a message that was not answered), the carpet need shampooing and the walls need to be painted. Our registration information had the wrong Club House code and the wrong WI information. The TV in the livingroom and play area upstairs blank out every minute so you cannot watch a show. Could not find the right working remote control for the master's TV. We found a soiled blanket left from a previous visit (soiled with vomit or something else). We did not have enough blankets or towels (2 pool towels). No soap for the washer. The management company needs to do a walk-through of this property before releasing it as a rentable property. The lazy river was closed Sun/Monday so the kids did not have much to do. We checked out a day earlier, as there was no point in staying one more night after all the inconveniences. The house has good bones with the right investment in painting, furniture and cleaning company (placing the right amenities for the group).
Séjour de 4 nuits en janvier 2022

8/10 Bien

Rachael D.

Nice family home

We had a great time while here. But the pool could have been cleaned. It was cloudy the first day and only got worse. They also did not provide any washcloths, trash bags, or cleaning supplies. We had to go purchase all of that for our stay. I don’t know if that is normal but we ha e never had to do that before and we have stayed at several other homes. The house was clean overall except for the carpets and the downstairs furniture. It could definitely use a good cleaning. The pillows on the couch smelled like spoiled milk.
Séjour de 4 nuits en août 2021

2/10 Horrible

Juanita L.

Les points faibles : Propreté

Horrible!

I actually did not end up staying the full time, we left immediately because the home was filthy in no shape for a toddler to be in ESPECIALLY during a pandemic in a hot spot like Florida. The fridge was leaking, the beds were old and dusty, the carpet was black from how dirty it was all throughout the house, the vents looked like they weren’t dusted in months, the pool was greasy I didn’t allow anyone to get in that. I wouldn’t mind if the management actually cared to pick up my calls or answer my requests maybe would have sent a cleaning crew again and a pool cleaner but no. Instead they hung up my calls when I called, they claimed they never received all the pictures I was sending. So yes, we checked out immediately.
Séjour de 5 nuits en juillet 2021

2/10 Horrible

Megan S.

Les points faibles : Propreté

False Advertisement

If we could rate this place a 0, we would. We were scheduled to stay for 2 weeks. From the moment we walked in, the home was filthy yet the "cleaners" had just left. The walls were filthy, with stains all over the rugs, carpets, upholstery on the island chairs and couches!! The couch on the main level was completely unusable as when you sit down you sink into it so bad your legs hit the frame and you can feel the springs underneath from the pull out bed! I'm sure the photos on the listing were taken when the home was 1st purchased, but its obvious the management company has not been there since! The game room was a joke. There was no Foosball ball for the foosball table, 4 of the 6 pool sticks were broke, no chalk, and the pool rack was completely busted. The garage door was also padlocked shut and we were told we could not open it. Games were in the garage, so was the laundry, so it was very strong scented and hot/humid! Cardboard box and and old rolled up carpet were also on the garage floor that no one ever removed. Both king beds were VERY uncomfortable and loud. You could not even sit on the edge without sounding like a whoopie cushion!! Also upon arrival, the hot tub was NOT heated. ACO informed us that we needed to pay for the "heat" to be turned on. No where in the listing did it mention the hot tub not being heated, only the pool. The pool and hot tub were very dirty, the jets didn't work properly on the hot tub and the water level was very low. The screened area around the pool has several large holes, making it very easy for critters to be walking around it, along with their feces! The pool deck was filthy! A pool technician was sent out and informed us the pump to the hot tub was broken and would need another technician, another day to come fix it. This was now going onto day 3 of our vacation! We were very dissapointed as we were very much looking forward to this vacation with our family! ACO advertised 24/7 customer care which was also a lie! In the end, VRBO ended up relocating us and filing a formal complaint to ACO, in which we had to pack everything up and move to a townhome for 48 hours, and then to a final destination! So much for a stress free family vacation! This ruined an entire week of our Florida vacation! This home was no where near what it looked like online! Completely falsely advertised yet no one seemed to care! STILL waiting to hear about a refund, as this is completely unacceptable!
Séjour de 14 nuits en février 2020

8/10 Bien

peter d.

Les points forts : Propreté

Nice

Missing some fun amenities (Foosball etc) and the home was worn a tad (missing blinds in living room), but clubhouse was great and overall thumbs up from our 2 families of 10 total staying in the home.
Séjour de 2 nuits en mai 2019

2/10 Horrible

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I would never book with this company again!!

Ive vacationed in Florida since I was 8 with family and I am now 26 with my own family and I must say that this company and home was the worst experience I’ve ever had! I called days before our check in date to make sure that everything was going to run smoothly when my family and I arrived from Atlanta. I emailed the company to ask about having our pool heat and hot tub heated on feb 6th no one responded! and my trip was not until feb 22nd that’s more than enough days for someone to reach back out or at least respond to my email! I called the company a day before arrival to make sure we would not have any issues with the gate code or having our pool heated . The woman on the phone stated that she did not have the answers to those questions and would be putting in a request to have someone to call me NO ONE EVER CALLED . The company did not answer the phone until I called over 30 times . Once I finally got some one on the phone she stated that it would be another 200 dollars to have pool heat BUT the contract said 40 dollars, She also stated that I should have asked sooner when I explained to her that I made the request when booking in a message she didn’t seem to care and continued to tell me it would take a day for it to heat and since my stay wouldn’t be too long I should go with out what I requested! She did mention the hot tub in the neighborhood but we wanted the one that we paid for in our house! We chose this house because of the hot tub and to not it have was disappointing! The house was nice but the walls almost every where had marks on the walls,the master bedroom had stains on the chair in front of the bed there are a few thing outdated in the home. The cleaning crew could do a better job! We also had trouble opening the door they should have clear instructions my family and I were outside for 45 minutes trying to figure out how to get into the house! I called the company 20more times someone finally answered to help get the door open ! You all should really consider having a new company answering those phones!
Séjour de 2 nuits en février 2019