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Avis sur Cambria Hotel Plano Frisco

3 out of 5
Cambria Hotel Plano Frisco
7500 Parkwood Blvd, Plano, TX

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 720 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 196 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 1003." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Frederick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice room with working desk Hbo go included Great services
Séjour de 3 nuits en février 2020
Réponse de Stephanie Palma le 2 mars 2020
Thank you for taking the time to complete our online survey regarding your recent stay with us. I’m glad to hear that you had a comfortable stay with us and that we met your expectations. We strive to provide a memorable experience and through the delivery of excellent service from our staff and the cleanliness and comfort of our rooms. We appreciate your business and look forward to you staying with us again when your travels bring you back to the Cambria Plano. Kind regards, Stephanie Palma Assistant Front Office Manager Cambria Hotel Plano

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon service
Bien placé, propre et bon service pour un voyage de travail
Séjour de 4 nuits en juillet 2018
Réponse de Paul le 8 août 2018
Cher Diana, Merci d'avoir pris le temps de répondre à notre sondage en ligne. Je suis heureux d'apprendre que vous avez apprécié votre séjour chez nous au Cambria Suites Plano. Je suis heureux que vous ayez trouvé notre hôtel idéalement situé, nos chambres propres et confortables et notre service à votre entière satisfaction. Nous sommes impatients de vous revoir lorsque vos voyages vous ramèneront à Plano Sincèrement, Paul Cordova Directeur Général Cambria Hôtel Plano

10/10 Excellent

Cameron

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cute place
Séjour de 2 nuits en mai 2024
Réponse de Brian Corwin le 20 mai 2024
Cameron, thank you for the great review of our hotel, we look forward to seeing you again soon!

6/10 Satisfaisant

Lauren

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The hotel and room itself were very nice and spacious. Our only complaint is that when we went to get into bed, we found several spots on our bedding and pillows that looked like fresh chocolate smudges 😵‍💫 Not something you want to find at 10 pm when you’re ready for bed. My husband took to the front desk to show them and all they did was just give us new bedding. No apology. Granted he didn’t make a fuss but finding unclean bedding I would think deserves at least an apology.
Séjour de 1 nuit en mai 2024
Réponse de Brian Corwin le 14 mai 2024
Lauren on behalf of Cambria Plano-Frisco I would like to apologize for the inconvenience this may have caused during your stay. I will address this with the department heads so this doesn't happen again! We hope you give us another chance!

6/10 Satisfaisant

Venkatesh

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Brian Corwin le 8 mai 2024
Venkatesh, thank you for taking the time to leave us a review of our hotel, I am sorry you found us just okay as we stride to be the best in customer service. Next time youre in the area please ask for Brian and I will make sure your rooms better than okay!

10/10 Excellent

Mohamed Ziaul Hag Mohamed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good and safest place
Séjour de 4 nuits en avril 2024
Réponse de Brian C. le 8 mai 2024
Mohamed, thank you for the great review, we hope to see you again soon!

10/10 Excellent

KALYAN, Mechanicsburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Brian C. le 4 mai 2024
Kalyan, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Anirudh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Brian C. le 4 mai 2024
Anirudh, thank you for the great review of our hotel, we hope to see you again soon!

6/10 Satisfaisant

Vincent

Voyage d’affaires
Average
Séjour de 1 nuit en avril 2024
Réponse de Brian C. le 27 avr. 2024
Vincent, I am sorry to hear this as we stride to give the best customer service. We hope to see you again soon next time you're in the area!

10/10 Excellent

Betty, san francisco

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean and spacious. We were there for the total solar eclipse, the lobby had free solar glasses available, what a class act, plus a great reminder of our stay since the glasses had Plano on it. Will definitely come back here to stay if we visit the Dallas Fort Worth area!
Séjour de 2 nuits en avril 2024
Réponse de Brian C. le 27 avr. 2024
Betty, thank you so much for this great review of our hotel and our staff! We take pride in being the best in customer service, so means alot we were able to take care of you. We hope to see you again soon!

8/10 Bien

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Brian C. le 27 avr. 2024
Brenda, thank you so much for the great review, we hope to see you again soon!

10/10 Excellent

Heather, Edinburg

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Brian C. le 27 avr. 2024
Heather, thank you for this great review of our hotel, we hope to see you again soon!

6/10 Satisfaisant

Badamassiou

N/A
Séjour de 2 nuits en mars 2024
Réponse de Brian C. le 27 avr. 2024
Badamassiou, I am sorry we feel short of your expectations during your stay, I do hope you give us another chance to win you over!

8/10 Bien

Jill

Séjour de 5 nuits en février 2024

10/10 Excellent

Lauren

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

Toby

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Almost perfect! Great overall!
Hotel was in a great location for local food and shopping but not crammed in to feel over crowded or busy. Everything was very nice and well maintained around the property. Inside was clean, smelled nice, very cozy. It was nice to have a bar onsite although we did not partake on this trip. Check in was easy and quick however the lady at the front desk has zero personality and was not very knowledgeable on basic questions. They do sell fresh coffee at the bar but do not offer complimentary coffee which I am accustomed to at 99% of my hotel stays. That was a bit frustrating for what you are already paying. Overall the stay was quite enjoyable and I would def stay here again and or recommend to friends and family.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

George

Voyage d’affaires
Poor lighting in the rooms; hotel needs a little makeover.
Séjour de 1 nuit en février 2024

2/10 Horrible

Lisa, Boston

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was dark and dated, every area of the property had a perfumed smell that was sickening, staff was short with me. Overall a bad experience.
Séjour de 2 nuits en février 2024

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

8/10 Bien

Tamsen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient and friendly.
Night clerk was extremely pleasant. The restaurant staff were amazing and always friendly. The beds aren't the most comfortable - but after asking for a few more pillows, the second night was better.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel in a great neighborhood!
Please do not depend on the free 5 mile radius shuttle as it does not exist anymore even though the website shows it does. Since we were relying on this mode of transportation, we were quite disappointed! Marianna was the manager and she was wonderful and did everything she could to help us out! She paid for two trips on Uber where we needed to go to compensate us. Hotel is in a great neighborhood with some excellent restaurants within easy walking distance!
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Kalifa

Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Colin

Les points forts : Propreté et personnel et service
Thin walls. Could easily hear the neighbors getting busy in the room next door. One of the Tesla destination chargers doesn't work. The other works, but the cable is frayed, which does not inspire confidence when working with an 11 kilowatt connection.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Rocco

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Terry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, modern room. Enjoyed my stay.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean cut hotel. Super quiet, staff was super friendly and there was someone at the desk every single time we walked by that was waiting to assist to guests. Little lobby store had a few items we needed. Room was very roomy and comfy. Would definitely stay here again
Séjour de 3 nuits en décembre 2023

8/10 Bien

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff and great location
Séjour de 1 nuit en décembre 2023

10/10 Excellent

María

Séjour de 4 nuits en novembre 2023

10/10 Excellent

DAIGO

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Nadya

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay in good area
Séjour de 4 nuits en novembre 2023
Réponse de Jonathan Flores le 28 nov. 2023
Thank you for taking the time to write a review.We are glad to hear that your stay with us was good anfd we hope to asee you again.

8/10 Bien

Carla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great first time experience at this property and will stay again. It was quiet, spacious, neat, clean, and had a pleasant front desk and housekeeping staff. My only complaint in room 334 is that the water had a sewer smell to it - very repulsive. I went out and bought water to brush my teeth and wash my face with. It was only the sink and not the shower. I reported it to front desk and also reported it to the daily texts received asking how service was. I remember seeing another guest complain about this issue, so I would recommend checking out the source of the issue and correcting it. Other than that, I would definitely stay here again!
Séjour de 2 nuits en octobre 2023
Réponse de Jonathan Flores le 28 oct. 2023
Thank you for taking the time to write a review. We are glad your over stay was great and thank you for letting us know about the room. We will get maintenance to look at the room and fix it. We hope to see you again.

10/10 Excellent

Bruce, College Station

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice hotel in good location to shopping and restaurants. Also provides free EV charging those diving EV’s - nice to have a fully charged vehicle in the morning.
Séjour de 2 nuits en octobre 2023
Réponse de Jonathan Flores le 28 nov. 2023
Thank you for taking the time to write a review.Glad to hear you had a great stay with us and also glad to see that one of our amenities was a big help to you

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Jonathan Flores le 28 nov. 2023
Thank you for taking the time to post a review. Its great to see you had a great stay and hope to see you again

10/10 Excellent

Trina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was in town for the Supernatural Conference. The shuttle was very accommodating and the staff were friendly.
Séjour de 2 nuits en octobre 2023
Réponse de Jonathan Flores le 28 oct. 2023
Thank you for taking the time to write a review.Glad you had a good time during your stay with us. We had a great time hosting you.

10/10 Excellent

Juan

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en septembre 2023
Réponse de Jonathan Flores le 28 oct. 2023
thank you for taking the time to post a review.We are glad to hear you had a great time during your stay with us and hope to see you again soon.

2/10 Horrible

Brian

Séjour de 1 nuit en septembre 2023
Réponse de Jonathan Flores le 28 oct. 2023
Thank you for taking the time to post a review.We apologizes for the exprience you had during your stay with us. Can you elaborate on what made your stay an unpleasent one?

10/10 Excellent

Marc

Séjour de 1 nuit en septembre 2023
Réponse de Jonathan Flores le 25 sept. 2023
thank yuo for posting a review.We are glad your stay with us was great and we hope to see you again in the near future.

8/10 Bien

Richard Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Jonathan Flores le 26 sept. 2023
thank you for taking the time to post a review.We see you had a decent stay with us, maybe you can let us know where we can improve on. We had a great time hosting you and look forward to see you again

10/10 Excellent

Scott

Séjour de 1 nuit en septembre 2023
Réponse de Jonathan Flores le 8 oct. 2023
thank you ofr taking the time to post a review.We are glad to hear you had a great time at the hotel and we hope to see you again soon.

10/10 Excellent

Glenn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is very clean and the staff are friendly and hospitable. I will stay there again the next time I'm in Dallas.
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 11 sept. 2023
Thank you so much for the feedback, on behalf of the whole Cambria team, we appreciate your kind words and hope to see you again in the future!

10/10 Excellent

Bobbie Jo

Séjour de 1 nuit en juillet 2023
Réponse de Front Desk le 11 sept. 2023
Thank you so much for the feedback, on behalf of the whole Cambria team, we appreciate your kind review and hope to see you again in the future!

10/10 Excellent

Aleisha, Muskogee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staying here. Great location. Rooms are spacious, comfortable, & clean! Check in was quick & easy.
Séjour de 1 nuit en août 2023
Réponse de Jonathan Flores le 1 sept. 2023
Thank you for taking the time to write a review. We are glad to hear you had a good time during your stay. We hope to see you again soon.Have a great day

8/10 Bien

Edward

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to shopping.
Séjour de 2 nuits en août 2023
Réponse de Jonathan Flores le 21 août 2023
Thank you for taking the time to write a review.We are glad you had a good time staying with us. We hope you come back again and we will see what we can do to improve your stay.

10/10 Excellent

Kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New hotel, comfortable bed and good lay-out for families with small children.
Séjour de 1 nuit en août 2023
Réponse de Jonathan Flores le 13 août 2023
Thank you for taking the time to write a review.We are glad to hear you found the beds comfortable and your stay with us was good. We hope to see you again soon.

10/10 Excellent

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newer property in great location
Séjour de 1 nuit en août 2023
Réponse de Jonathan Flores le 13 août 2023
Thank you for taking the time to write a review.Yes we have lots of restaurants and a mall near by but remember we have a bar and food at the hotel as well that way you dont have to driver anywhere. Thank yuo for stay with us and we hope to see you again.

10/10 Excellent

Dale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff were friendly, helpful and very accommodating.
Séjour de 3 nuits en août 2023
Réponse de Jonathan Flores le 13 août 2023
Thank you for your feedback and thank you for your kind words. we try to do our best and glad you had a great time with us.

10/10 Excellent

Carina

Séjour de 1 nuit en août 2023
Réponse de Jonathan Flores le 13 août 2023
Thank you for taking the time to post a review. we would like your feedback so do not hesitate to reach out to us and are gld you had a great time doing your stay

10/10 Excellent

Mohammed

Voyage en famille
Les points forts : Propreté et équipements
Great
Séjour de 4 nuits en juillet 2023
Réponse de Haris le 4 août 2023
Thank you for taking the time and giving us some feedback! We appreciate it alot and hope to see you again in the future!