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Avis sur Golden River Hotel

3 out of 5
Golden River Hotel
4 Nguyen Phuc Nguyen, Hoi An, Quang Nam

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 10 avis sur 58." "
Note des voyageurs de 8 (Bien), d’après 23 avis sur 58." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 58." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 58." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 58." "

7,4/10

Propreté

7,6/10

Personnel et service

8,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Yves

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gentilesse, service...
Séjour de 2 nuits en mars 2023

6/10 Satisfaisant

sarah

Les points forts : Personnel et service
We were disappointed by our stay but it think it’s because the hotel didn’t correspond to what we were looking for. It’s noisy inside and outside till late and not ideal with a young child. We had a suffocating room with no window and no pressure in the shower. It’s a nice youth hostel but not suited for families
Séjour de 1 nuit en août 2019
Réponse de Truc Thanh le 14 août 2019
Dear Sarah, Thank you very much for choosing our hotel for your staying and thanks for taking your time to share your review. We're so regret to know that you are not satisfied with your stay and would like to express our sincerely apologise for any inconvenience cause to you. We had 2 big group stay same with you, so it's noisy inside. and the outside also had the Japanese - Vietnamese Festival, so many activities next to our hotel, so we're sorry about that. We acknowledge your useful comments Thanks again for your feedback and look forward to welcome you back in the nearest future with an outstanding quality of service improvement. Kind Regards

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Service impeccable, personnels serviables et intentionnés,près de tout.
Séjour de 2 nuits en février 2019
Réponse de Thanh - SM le 15 févr. 2019
Dear Mr&Mrs. Michel Laliberte, Thank you so much for your stayed with us and nice feedback, We're looking forwad to welcoming you both again in our hotel, Best regard!

8/10 Bien

Jean-Emmanuel

Les points forts : Propreté et confort de la chambre
Hôtel agréable
Hôtel simple et bien situé. Attention si vous souhaitez dormir avant 1:00 le bar à côté peu vous en empêcher.
Séjour de 2 nuits en mars 2018

10/10 Excellent

Ragnar

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful, and the hotel is conveniently located close to the night market, ancient town and mini marts.
Séjour de 2 nuits en février 2024

10/10 Excellent

MASAO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
最寄りにコンビニや飲食店もあり、とても良かったです。
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

SUNKI

Les points forts : Propreté et personnel et service
방음이 쫌~~~~
친절함과 깨끗함 식사등은 전반적으로 만족하였으나, 방음이 안되어 숙면취하기가 어렵습니다.
Séjour de 1 nuit en décembre 2019
Réponse de Thanh le 11 févr. 2020
Dear Sunki, Thank you very much for choosing our hotel for your staying and thanks for taking your time to share a nice review. It was our pleasure to read it and happy to know that you had enjoyed your stay here which is our main purpose to strive. Thanks again and look forward to welcome you back in the nearest future. Kind Regards

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, confort de la chambre
Will be next level once the hotel is finished
The room was great, the staff were very friendly the only real issue with the hotel was that it was still under development. This didn't detract from the level of service provided by the staff.
Séjour de 4 nuits en novembre 2019
Réponse de Golden River Hotel Team le 16 déc. 2019
Dear Mark, We're very happy to see your review. It was our pleasure to read it and happy to know that you had enjoyed your stay here which is our main purpose to strive. Thanks again and look forward to welcome you back in the nearest future. Kind Regards! Golden River Team

8/10 Bien

FOK MIN

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Short Stay
Location : Good and within walking distance to Ancient Town and Night Market. The room was quite dark. Old wardrobe and room fixing are not convenience position. The breakfast provide good choice of local and western foods. The mini swimming pool is too near the walkway and reception areas. It is too slippery dangerous.
Séjour de 1 nuit en juillet 2019
Réponse de Thanh le 20 août 2019
Dear Fok Min, Thank you very much for choosing our hotel for your staying and thanks for taking your time to share a nice review. It was our pleasure to read it and happy to know that you had enjoyed your stay here which is our main purpose to strive. Thanks again and look forward to welcome you back in the nearest future. Kind Regards Golden River Team,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
The hotel staff was great. The room is a little old and a cabinet in the bathroom was broken. Also the noise in the front rooms from Outside was a lot at night and in the early morning.
Séjour de 2 nuits en février 2019
Réponse de Thanh - SM le 19 févr. 2019
Dear Our valued guest, Thank you so much for your feedback, We will check and replace it. See you next time!

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en février 2019
Réponse de Thanh - SM le 9 avr. 2019
Thank you so much for staying with us, Look forward to welcoming you again in our hotel, Best regards!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2018

6/10 Satisfaisant

Pernille Noermark

Les points forts : Personnel et service
Tæt på byen, hvilket var dejligt. Poolen er ikke noget værd. Sød chef.
Séjour de 2 nuits en juillet 2018

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yes, a worthwhile place to stay in Hoi An
Golden River is centrally located, about 15 meters off the main road along the river. There is a small indoor pool which looked inviting. Golden River is clean and comfortable, with good wifi, but the highlight is the staff. Warm and friendly ladies that smile and have a laugh all day. My friend fell ill and they looked after him as if he was family. Recommended.

8/10 Bien

BELEN

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
The room smeal humedity
Séjour de 2 nuits en mars 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
We stayed in the triple room. Absolutely nothing special. Paint was peeling off and both of the doors were broken. Other things were neglected within hotel. Not great. Breakfast was mediocre, pool was small. Great location.

2/10 Horrible

Gyu

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
불친절함
일단 예약해서 예약번호와 이름 다 보여줬은데 직원이 계속 돈을 더 내라고 해서 체크인만 40분 걸렸고 예약한방이랑 다른방 줬는데 이미 짜증나서 하루자는거 참자하고 잤는데 이불 습해서 찝찝하고 방 지져분하고 그냥 직원들 불친절하고 방더럽고 완전 비추
Séjour de 1 nuit en février 2018

4/10 Médiocre

Denise

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Bad experience
Great location, place run down a bad damp smell in the room. Wouldn't stay there again
Séjour de 2 nuits en janvier 2018

8/10 Bien

Nosha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Perfect. Great room at a cheap price and great service.
Séjour de 1 nuit en janvier 2018

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
No room available for us !!!
When checking in, the manager manager told me that our room is not available and sent us to a hotel near by. Breakfast is served at the hotel of original booking but not served at the other one. Not happy about it
Séjour de 1 nuit en décembre 2017

8/10 Bien

Jihwan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
만족
매우 만족했습니다.
Séjour de 1 nuit en décembre 2017

8/10 Bien

Sau Han

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good location
Good location. Staff are nice and helpful.
Séjour de 2 nuits en décembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best spot
Very near the river and some tourists spots.
Séjour de 2 nuits en octobre 2017

6/10 Satisfaisant

Eric, Malaysia

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Budget Hotel
Cods Hotel room is old, our aircond was really warm, staff is friendly but wanted to hold our passport for a day, which we declined, we prepaid the room anyway, they can't explain why they needed to hold the passports, it seems it's a norm practice but some hotels can keep photocopies instead so please prepare photocopies in case. The bed was hard, so those who need softer bed you might want to reconsider. Pros Breakfast was made to order, their cau lao isnt bad to bo honest. Staff are friendly overall. Summary It's a budget hotel, so don't expect much. Hoi An is hot this time around, air conditioning is really important.
Séjour de 1 nuit en août 2017

6/10 Satisfaisant

Jana

Les points forts : Personnel et service
Les points faibles : Propreté
Mutter und Tochter in Hoi An.
Das Hotel liegt nur wenige Geminuten von der tollen und beeindruckenden Altstadt Hoi Ans entfernt. Dafür gibt es einen absoluten Pluspunkt. Service an der Rezeption mit Tourbuchung und Tipps und Warnhinweisen gibt auch einen Pluspunkt. Minuspunkte gibt es für die Sauberkeit der Zimmer. Ich hatte das Gefühl in benutzen Bettlagen zu schlafen, auch nach der Bitte diese zu wechseln, wurde es nicht getan. Der Pool wurde auch nicht gereinigt, es lag auch am nächsten Tag ein komischer Schimmer darüber. Frühstück inbegriffen bedeutet hier, 1 Getränk und 1 Essen pro Person. Also wer gerne einen Kaffee und einen Saft und von einem Brötchen nicht satt wird, zahlt drauf. Das sollte dringend in der Beschreibung des Hotels geändert werden!! Alles in allem....Top Lage und Tourentipps! Rest stark ausbaufähig!
Séjour de 3 nuits en juillet 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Suspected stolen wallet by staff
Dropped my wallet at the hotel dining area. Lost it when realised and viewed the hotel Cctv.apotted simsthing aniss abd highlighted to the manager. I forced them to question the staff but no avail. Checkout the hotel and half hr later inform me they found my cards only at the kitchen Trashbin. Just apologize to me
Séjour de 3 nuits en juin 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel, with very friendly staff and nice pool to chill out and do a bit of reading, perfect location for exploring old town/city Hoi an by foot.
Séjour de 2 nuits en juin 2017

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay
Nice place good location, clean no complaints, but some staff not friendly, & spend all day on the phone/internet Overall very good

6/10 Satisfaisant

Biru, MYR

Very near to night market
As it is near the night market and just a corner from the busy road full with restaurants, pubs, spa centres, expect the noise level to be up till late hours and don't expect a river view as the rooms are not directly facing the river view.

2/10 Horrible

YOSEF SAHAR

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
המחיר נמוך, המלון בהתאם
לטאות בכל מקום, השירות לוקה בחסר, ארוחת הבוקר מצומצמת מאוד. המיקום מצויין, החדרים גדולים, אך אצלנו בחדר היה ריח של עובש ועובש, קצת רטיבות.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel a little busy
They upgrade our room for the first 2 night asking us to move in our room due to a group booking! Nice and clean hotel nice staff excellent position close to the old town

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
냄새나는 호텔
우선 골든리버호텔의 후기를 착오로 하노이 골든호텔에 올렸으니 하노이 골든호텔 후기를 삭제해주세요. 골든리버호텔 후기를 작성하겠습니다. 1. 체크인시 직원이 계속 끊임없이 여행상품을 설명합니다. 2. 직원의 친절도는 하. 3. 호텔스닷컴을 통해 예약시 테라스가 있는 방으로 배정을 안하고 테라스도 없고 창문도 없고 냄새가 심한 방으로 배정을 합니다.

6/10 Satisfaisant

Voyageur vérifié

Good location, the hotel itself is nothing special. staff are too pushy for you to take their own tours which are more expensive

4/10 Médiocre

sui

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
場所はいい
布団は臭うしチェッイン、チェックアウトの対応も良くなかった バスルームの水はけも悪かったしシャワーの温度調節もいまいちだった

8/10 Bien

Paul, Australia

Les points forts : Propreté, personnel et service, confort de la chambre
Comfortable and excellent value for money.
Hotel staff are very friendly and helpful. The location of the hotel is great, and although its furniture and fittings are a little old, they are well maintained and comfortable. The cost of a stay at this hotel is very low and is excellent value for money. Our tariff included breakfast; the food was good and served with a smile. The only thing missing is that that there are no tea and coffee making facilities in the rooms.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room and service at a great price.

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Location
Our stay was ok. Our only cocern was the pushy owner who wanted to sell you everything she had to offer, and was very pushy!!!! Breakfast was unremarkable!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Prisvärt nära gamla stan
Hotellet är fräscht och rummen är prisvärda. Tyvärr upplevde vi personalen som pushig gällande att boka turer, flyg, anlita skräddare osv genom dem. Dessutom gick städarna in i rummet när vi tog sovmorgon vilket drar ned betyget. Delvis vårt eget fel då vi glömt sätta ut skylten förvisso men ändå..

8/10 Bien

이희숙, 김해

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가격대비 위치 훌륭하고 좋아요
가격대비 좋아요

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dejligt hotel
Ligger godt, og med en lille pool til når man skal køles af

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lækkert
Super fint hotel tæt på byen og ikke langt fra stranden

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Khách sạn ổn gần phố cổ
Tương đối tốt,mặc dù trời mưa.phòng ksan rộng,tiện nghi ổn tuy nhiên chăn gối cũ và có côn trùng,đây là bất tiện về ksan

8/10 Bien

Jayne, Alberta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is in a good location
The hotel is about a 2 minute walk from Ancient Town, very close to the river which flows through Hoi An. A slight disadvantage is that you might be a little too close to the action at night, when all the tourists come out to either participate in floating candles down the river to make wishes, eat street food or go to open air beer gardens. The music is extremely loud and a combination of 90s pop and Vietnamese songs sung not very well, sometimes combined with beautiful Vietnamese traditional music. This generally starts at 6:00 pm and ends at 10:00pm. Otherwise the hotel room is very serviceable with a good bathroom and a nice balcony, the bed is comfortable and room service provides clean sheets and towels regularly. If you need anything, you just ask the ladies who clean the rooms and they easily provide whatever you need. The ladies at the front desk are very nice, very efficient and will book tours for you, call taxis, make phone calls and give advice with quite good English and French. Breakfast provided is excellent, you order from a menu, such things as eggs with Vietnamese French bread, muesli, fresh fruit, pancakes, noodle soup, coffee, tea, juice, etc. and the ladies in the kitchen are super helpful. The pool is nice and the air conditioning works. Your balconies either face the street or the back of the building. Across the street is bicycle and motorcycle rental with the sweetest Vietnamese family you will ever want to meet. Good BBQ restaurant corner.

8/10 Bien

Kevin, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, good breakfast, convienient location
We stayed 2 nights. No major issues. Our pillows smelt a bit musty when we arrived but we asked for the cover to be changed and they were fine with it. Goo location right near the town centre.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel, great location! Room was very nice. Will stay again

10/10 Excellent

Martin, Cardiff,Wales

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Nice Hotel with very friendly and helpful staf, very convenient location with every thing in walking distance. Would definitely stay there again. We spent 14 nights there.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
場所が良いです
ナイトマーケットも近いし、周りのお店も遅くまで開いてる所が多いです。 チェックインの時に満室で別の店舗を勧められました。そちらの方が新しいからと言われましたが、場所がこちらの方が良かったのでこっちにしてほしいと頼んだら急遽掃除を始めてツインの大きい部屋をあけてくれました。 フロントの女性は英語を話せますが、早口で訛りがあり聞き取りづらいです。 早朝のチェックアウトでしたが、朝フロントの女性が起きてきてくれて、時間的に朝食が食べられないからと、スクランブルエッグの入ったパンを持たせてくれました。

2/10 Horrible

Veronica, Lund

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra läge, riktigt dryg personal!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buena unicacion. Bastante pesados con las excursiones. Contratamos una excursion con dos dias de antelacion a My Son para las 5.00am y nos avisaron la vispera a las 21.00pm q no habia sitio. La habitacion nuestra estaba en la cuarta planta y no tenia ventana. No nos limpiaron la habitacion ni nos cambiaron las sabanas y toallas ningun dia.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
솔직히 위치 빼고는 그냥 그런 호텔ㅠ.ㅠ