Avis
7,4
Bien
9,4/10
Propreté
9,4/10
Personnel et service
8,0/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
Avis
2 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2020
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
31 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
可惜的是隔音和洗澡水忽冷忽熱,但是服務人員服務很週到!
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
8/10 Bien
Voyageur vérifié
Voyage en famille
24 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en décembre 2019
Réponse de Thanh Hoà le 24 déc. 2019
Dear our guest of honor,
Thank you so much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with incomplete part. I greatly appreciate your comments about aspects of the room that need updating.
I am so sorry for such uncomfortable you may have experienced during your stay, which did not meet your expectations.
Our mission are provide the best services to bring the satisfaction for every customer. So, we had to make every effort about that, but mistakes is not inevitable in a new hotel. Therefore your feedback is very important to us to point out that we still have lack of professional in our services and we must be try more and more. I am sure this feedback will be a huge encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope Lan Anh Hotel still your first choice at any time you travel to Dalat.
Thanh Hoà