« We had an absolutely fantastic stay. The continental breakfast was outstanding and the service in all departments was welcoming and kind. Would definitely recommend staying here to everyone I know. »
« Stay was great overall. The rooms are spacious et clean, although I did find hair in the bathroom when we came in, which was a bit offputting. The hotel is nice, but could use some renos. The lobby is a bit hard to navigate and one of the elevators was broken for multiple days, which made it time consuming to go up to our room each time.
The hot springs and the spa were great, clean and the long hours access to the pools allowed multiple visits, even while staying only 1 night. I also had a...
"Far from what I expected:
- cleaning: found a socket in the room from the previous customer and a bottle with liquid i side in the balcony.
- service: for a room of 4 people, i would expect 4 towels, not 2. I also asked for housekeeping 1 day and they didnât do it. They only clean the room upon request: whatâs the point of going into a hotel if room is not cleaned daily?
- location: convenient with a shopping centre close to the hotel. However, it is noisy as itâs really close to the highway.
- hotel: staff is friendly except housekeeping sometimes who where not saying hello or any smile (we are human). The pool is very small and contains a lot of chemicals which hurts the eyes and nose if you stay to much in it.
- room: bed is not really comfortable. Size is correct. AC is doing lot of noise, impossible to sleep with.
P.S: someone requested me to rate the hotel with 5 stars in google review, and dictated me the words I must write in the review (and for sure mentioning her name). A review is personal and canât be dictated by someone especially who is working in that place. I get the intention but itâs not the right way. If you want good reviews, give a good service, thatâs it."
"Stay was great overall. The rooms are spacious et clean, although I did find hair in the bathroom when we came in, which was a bit offputting. The hotel is nice, but could use some renos. The lobby is a bit hard to navigate and one of the elevators was broken for multiple days, which made it time consuming to go up to our room each time.
The hot springs and the spa were great, clean and the long hours access to the pools allowed multiple visits, even while staying only 1 night. I also had a great experience getting a facial at the spa. The breakfast buffet at the Lakeside Restaurant is also very good and offers a large selection of options. My only suggestion would be to offer more dairy free and gluten free options.
I would recommend the resort to friends for sure!
"
