Dear Jean-Christophe,Thank you for taking time to send this feedback regarding your stay with us. We are sad to hear that you, during your stay had several issues.Regarding the room youve booked, its a family room for 4 persons and its on 23,5 square meters. As you were 3 persons during your stay with a double bed and a sleeping couch, this is normal standard for this amount of people in the category youve booked. We do have connecting rooms at the hotel, therefore im sure if spoken to the reception youve been offered this solution.As the hotel is partly leisure/family and congress hotel, we accomodate many different guests and from time to time larger groups as well. We offer time booking on our restaurants, to make sure that every guests gets the best experience, and not an overcrowded experience in our F&B outlets. We also try and make sure to accomodate all kind of guests during their stay with our nordic tivoli gardens inspired design and different lounge areas and restaurants. As Tivoli Hotel & congress center is allocated in the city of copenhagen, theres a 10 minute walk to Tivoli Gardens on foot. Should our guests preffer public transport theres a buss right outside of the hotel and a short bus ride to the gardens on 5 minutes. We always try and accomodate our guests wishes for their stay, but unfortunately its not always possible when fully booked. Should you wish to give us a second chance, please contact us directly, so that we can give you an nice offer and accomodate your wishes. We wish you a lovely evening.Best regardsTIVOLI HOTEL & CONGRESS CENTERFelicia

Dear Omar,We appreciate you taking the time to review us here on expedia. Thank you!We hope to have the pleasure of welcoming you back in the future.Yours sincerely,TIVOLI HOTELSofie Sterner - Reservations Coordinator

Dear Guest,We appreciate you taking the time to review us here on Hotels.com. Thank you!We hope to have the pleasure of welcoming you back in the future.Yours sincerely,TIVOLI HOTEL&CONGRESS CENTERKarina Jepsen - Reservations Coordinator

Dear Guest,We are very happy that you have taken the time to review your stay with us. Thank you!Lovely to see that you have had a pleasant stay. We hope that we will have the pleasure of welcoming you back again in the future.Yours sincerely,TIVOLI HOTEL&CONGRESS CENTERKarina Jepsen - Reservations Coordinator

Dear Sophie, Thank you for taking the time to send a review of your stay with us at Tivoli Hotel & Congress Center. We are happy to hear that you enjoyed our breakfast buffet, and our new idea of serving wine, lemonade and popcorn at check-in. It is something new we try to do, so it is amazing to hear your positive feedback. But, we are sorry to hear that your room hasn't been cleaned properly. I have forwarded your feedback to our Housekeeping Manager, so she can follow up on this. Lovely to see that you have had a pleasant stay. We hope that we will have the pleasure of welcoming you back again in the future. Yours sincerely, TIVOLI HOTEL&CONGRESS CENTER Morten Frandsen - Reservations Coordinator