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Avis sur Hyatt House Columbus / OSU Short North

3 out of 5
Hyatt House Columbus / OSU Short North
633 WEST 5TH AVENUE, Columbus, OH

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 663 avis sur 881." "
Note des voyageurs de 8 (Bien), d’après 127 avis sur 881." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 881." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 881." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 881." "

9,4/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Hannah

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location with free parking and free breakfast! We had an issue with our air conditioner and the staff member kindly switched our room and actually upgraded for a nicer room!
Séjour de 3 nuits en mai 2024
Réponse de GM le 20 mai 2024
Dear Hannah, Thank you for staying with us and for your kind review. While I'm sorry we inconvenienced you with a room change, I'm so glad you enjoyed your stay overall. It is lovely that you found our rooms comfortable and our staff friendly. We hope to see you again soon! Best, Eric Johnson, GM

4/10 Médiocre

Annette

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I placed this reservation through Expedia for 2 queen beds and paid in full ahead of time. We checked in & went to the room. Opened the door, and only 1 bed. The hotel double booked rooms & changed our reservation withiut alerting us. Disappointed with how this was handled by the hotel.
Séjour de 1 nuit en avril 2024
Réponse de GM le 20 mai 2024
Dear Annette, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Eric Johnson, GM

10/10 Excellent

Russell, Waipahu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great quiet location. Lots of free parking.
Séjour de 4 nuits en mai 2024
Réponse de GM le 16 mai 2024
Dear Russell, Thank you for your kind comments. I am thrilled that you liked our free parking and quiet, convenient location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Eric Johnson, GM

10/10 Excellent

Sravan Kumar

Séjour de 1 nuit en mai 2024

10/10 Excellent

ALICIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very well kept
Séjour de 2 nuits en mai 2024
Réponse de GM le 14 mai 2024
Dear ALICIA, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Eric Johnson, GM

6/10 Satisfaisant

Jodi

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Property wasn't as clean as I expected based on online ratings. I was a little disapointed overall.
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Jodi, I apologize that the cleanliness of your room was not met with our excellence in service. I will talk about this review with our housekeeping staff and let them know about your concerns. We value you as our Guest and hope to have you stay with us again. Thanks again for writing a review. Sincerely, Eric Johnson, GM

10/10 Excellent

LaKeisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time visit. Everything was great. I will recommend and stay again. Thanks!
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear LaKeisha, We are delighted to hear that your first visit was a good one. It was our pleasure hosting you, and we thank you for choosing us. Best, Eric Johnson, GM

10/10 Excellent

Kianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Kianna, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Eric Johnson, GM

10/10 Excellent

Richard

Voyage en famille
Les points forts : Équipements
Like the rooms, the breakfast area in the pool area.
Séjour de 2 nuits en mai 2024
Réponse de GM le 12 mai 2024
Dear Richard, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Eric Johnson, GM

6/10 Satisfaisant

Julianne

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Julianne, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Eric Johnson, GM

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Stacy, closter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
loved this hotel. clean, friendly and helpful staff, good gym, decent breakfast, nice room.
Séjour de 3 nuits en mai 2024
Réponse de GM le 8 mai 2024
Dear Stacy, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Hyatt House for your travel needs and for taking the time to sing our praises on Expedia. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Columbus. Best, Eric Johnson, GM

10/10 Excellent

sarah

Séjour de 3 nuits en mars 2024

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
new hotel, great facility, wonderful
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Gary, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Eric Johnson, GM

10/10 Excellent

Jacqueline

Séjour de 2 nuits en avril 2024

8/10 Bien

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Matt, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Eric Johnson, GM

8/10 Bien

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Wesley, Piketon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean overlooks river in back Great breakfast
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Wesley, Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Eric Johnson, GM

10/10 Excellent

Cynthia, Dayton

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean property, rooms were clean and spacious. Had s view of the river. Breakfast options were great. Staff was very friendly and helpful. Will stay again!
Séjour de 2 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear Cynthia, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing Hyatt House for your travel needs and for taking the time to sing our praises on Expedia. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Columbus. Best, Eric Johnson, GM

10/10 Excellent

Gerri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick, easy and friendly check-in. Room was clean.
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Gerri, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean accommodations and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Eric Johnson, GM

10/10 Excellent

Muhammad, Bridgewater

Séjour de 2 nuits en avril 2024
Réponse de GM le 20 mai 2024
Dear Muhammad, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Eric Johnson, GM

4/10 Médiocre

Debbie

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Th hotel was nice but our hallway smelled horrible and the air conditioning was very loud which made it difficult to hear the television and kept Is awake at night
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Debbie, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Eric Johnson, GM

10/10 Excellent

Trevor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was super friendly and a very quiet place to end the night.
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Trevor, Thank you for sharing your experience. Your review encourages us to achieve our goal of providing quiet accommodations and friendly service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Eric Johnson, GM

10/10 Excellent

KEWWON

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Recently remodelled clean rooms.
Séjour de 4 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear KEWWON, Providing you with exceptional accommodations was our pleasure! Thank you for choosing Hyatt House and taking the time to share this excellent review. We hope to see you back soon. Best, Eric Johnson, GM

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was nice, no problems checking in and out the room was great clean quiet my grandson and I enjoyed the concert we went to and the hotel made the experience that much better
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Robert, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing Hyatt House for your business travel needs and for taking the time to sing our praises on Expedia. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Columbus. Best, Eric Johnson, GM

8/10 Bien

Saeed

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear Saeed, We are thrilled you had a great stay! Thank you for the review, and please visit us again. Best, Eric Johnson, GM

2/10 Horrible

Zachary

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Zachary, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Eric Johnson, GM

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very pleasant stay. Near OSU
Réponse de GM le 3 mai 2024
Dear Pamela, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Columbus. Best, Eric Johnson, GM

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location - really like the breakfast.
Séjour de 3 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear Sheila, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed our location and breakfast. It was our pleasure to host you, and we hope to see you again. Best, Eric Johnson, GM

8/10 Bien

Joe, Columbus

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024

8/10 Bien

Rick, Mahwah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
convenient to OSU
Séjour de 2 nuits en mars 2024
Réponse de GM le 3 mai 2024
Dear Rick, We are so glad our location was well suited to your visit. It was our pleasure hosting you and we hope to do so again. Thank you for choosing us. Best, Eric Johnson, GM

10/10 Excellent

Rebecca

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

Lisa

Séjour de 2 nuits en avril 2024

10/10 Excellent

Sala

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Sala, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Eric Johnson, GM

6/10 Satisfaisant

DANEEN

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Breakfast was made with prepackaged, carton, frozen items, not fresh. Which made it not great. They did serve fresh fruit. This hotel has no hot tub. We asked Expedia if this hotel has a hot tub and we were told they do have a hot tub. I said they don't list it on their site which is why Im asking. Again I was assured they have a hot tub. Upon enter suite the room itself looked clean. I entered the bathroom and closed the slider door which lost a screw which jammed the track and I was unable to get out of the bathroom for some time. We had to call maintenance to free me. He did arrive quickly after my husband called. I used the hair dryer which didnt work in any outlet except one outside of the bathroom and I found a dirty pair of mens socks on the shelf with the hair dryer that didnt belong to my husband. So the shelf wasnt wiped down from a past guest. Our stay wasn't terrible as the hotel was quite and staff friendly. If the breakfast was fresh and dirty socks weren't left from previous guest that housekeeping should have found and the slider door to the bathroom was properly maintained our stay would have definitely been 5 stars. It would have been 10 stars if you had a hot tub.
Séjour de 2 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear DANEEN, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Eric Johnson, GM

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rogue fitness gym complete with crossfit equipment and racks. Nice walking trail and courtyard area
Séjour de 2 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear Matthew, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us thanks to our exceptional amenities. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Eric Johnson, GM

8/10 Bien

Judy and Jerry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I left behind a charger in my room. When I called in the evening, the desk clerk said to call back for housekeeping in the morning. I did that and the front desk person said she would check and get back to me. She called to let me know that in fact the charger had been found there. I asked if they could (for a fee) ship to me? She said unfortunately NO. She said we could hire a courier to pick up and arrange shipping from them. I mentioned this to a hotel staff at the next hotel on our journey. They said that there is a service that the hotel can use (at a fee to the guest) called https://www.ileftmystuff.com/ that can get an item back to the guest. Please let me know if you can do this for me!
Séjour de 2 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear Judy and Jerry, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Eric Johnson, GM

10/10 Excellent

Fatma

Clean rooms
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Fatma, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Eric Johnson, GM

10/10 Excellent

Therese

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the room with the couch area and bed area where the tv turns around. The kitchenette was great to have. The kids had so much fun in the pool. Breakfast had a nice selection.
Séjour de 2 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear Therese, It is lovely to hear your family had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Eric Johnson, GM

10/10 Excellent

Achuth

Séjour de 1 nuit en mars 2024

10/10 Excellent

Joyce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this location was friendly and very accommodating. They were so helpful and made of trip amazing.
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Joyce, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Eric Johnson, GM

10/10 Excellent

AMMERAH

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Came for the eclipse from Detroit and this hotel was the icing on the cake for such an exciting trip. I told myself repeatedly to make sure to review the delicious breakfast and spacious rooms (with dishwashers!). The breakfast wasn't prebagged or over processed. It was a variety of options that included potatoes, sausage, eggs, fresh fruit, oatmeal, breads, French toast. Etc. The rooms were massive with a clean pool an well equipped gym. I think Hyatt has won me over from my usual Holiday Inn Express. I especially love that they used minimal single use plastic. They had real silverware, plates, etc. Very environmentally forward!
Séjour de 2 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear AMMERAH, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Thank you for staying with us during the eclipse, and we look forward to being your new brand of choice. Best, Eric Johnson, GM

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear Michelle, Thank you for the 5-star review, and we hope to host you again soon. Best, Eric Johnson, GM

10/10 Excellent

Lois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

George

Séjour de 1 nuit en avril 2024

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The fitness room was awesome!
Séjour de 1 nuit en avril 2024
Réponse de AGM le 9 avr. 2024
Thank you for taking the time to complete the survey. We're glad to see you enjoyed your stay.

4/10 Médiocre

Alexis

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Check in was smooth and once we got to our room we realized we only got one king instead of the two queen room we booked and went back down to the front desk to correct the mistake. They told us that they sold out of double bed rooms and it was Expedias fault for overbooking them. They didnt have an alternative room for us and told us they needed to take care of their customers first and that we could use the pullout couch as an alternative bed. It was disappointing the hotels inability to accommodate or even apologize for the mistake. They made it feel like it was my fault for being an Expedia customer instead of one of their loyalty members but they took my $260 payment for the wrong room regardless of whose "customer" I am.
Séjour de 1 nuit en avril 2024
Réponse de AGM le 9 avr. 2024
Thank you for taking the time to complete the survey. I sincerely apologize for any inconvenience we may have caused you. I will discuss this issue with the correct department manager.

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean. Spacious room!
Séjour de 1 nuit en avril 2024
Réponse de AGM le 9 avr. 2024
Thank you for taking the time to complete the survey. We're glad to see you enjoyed your stay.