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Avis sur SpringHill Suites by Marriott Colorado Springs Downtown

2.5 out of 5
SpringHill Suites by Marriott Colorado Springs Downtown
402 South Tejon Street, Colorado Springs, CO

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 75 avis sur 102." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 102." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 102." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 102." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 102." "

9,6/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Robert, Pueblo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Laura, fort collins

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super clean and modern hotel in the heart of the city. Loved the rooftop bar! Bed was super comfy!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Laura,Thank you so much for the five stars! We're so happy to hear you had such a clean and comfortable stay and enjoyed our chic, trendy facilities. We appreciate your feedback, and we hope you'll allow us the pleasure of hosting you again soon.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Jill

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet & comfortable stay. Nice rooms. Breakfast was included which was a bonus. I’d definitely recommend & return.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Jill,We're delighted you had a quiet and comfortable stay at SpringHill Suites by Marriott Colorado Springs Downtown. It's also wonderful that you started your day with our satisfying breakfast. We appreciate your recommendation and look forward to welcoming you back for another enjoyable visit!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy buena
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Angel,Thank you for being our guest during your recent stay in Colorado Springs! We are delighted you thoroughly enjoyed your visit, and we appreciate you giving us a perfect rating. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Kesica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service we received from Vernon was amazing.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Kesica,Thank you for sharing your experience with us! We're delighted to hear that you found Vernon's customer service exceptional. Our team takes pride in providing outstanding hospitality to all our guests, and we look forward to welcoming you back to SpringHill Suites by Marriott Colorado Springs Downtown for another enjoyable visit.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Gabby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jessica L

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cute place to stay with our family. Close to downtown (walkable to everything). Super clean and had a trundle bed for my daughter so my kids didn't have to share. Great stay!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Jessica,Thank you for sharing your positive experience! We're thrilled you found our property charming and family-friendly for your stay. It's wonderful that our convenient location allowed you to explore the area, and we're glad the trundle bed provided extra comfort for your daughter. We appreciate your kind words and look forward to welcoming your family back to SpringHill Suites by Marriott Colorado Springs Downtown for another fantastic stay!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Lauren

Séjour de 2 nuits en mars 2024

10/10 Excellent

Brandy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay.
Our room and the whole hotel was immaculate. The location was wonderful right downtown. The fitness center was awesome. The complimentary breakfast was great. It had all my favorites great coffee, bagels & cream cheese, and crispy bacon. Only misfortunes was no option on hotels.com to get room with a view so ended up with a room with a window facing a brick wall. Overall, very happy with our choice.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
Dear Brandy,Your perfect rating means the world to us. We're so happy to know that our prime location, wonderful fitness center, and complimentary breakfast all added up to a great stay. Thank you so much for all the kind words, and we hope to see you again soon. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel.
Our stay was very nice. I can’t think of one thing I would change. Room was new and clean.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 23 janv. 2024
Dear Laura,Exceptional is a word we love to hear! We work hard to meet expectations like yours, so we're thrilled our immaculate accommodations hit the mark for you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property! Enthusiastically,Ed OkvathGeneral Manager

8/10 Bien

Michael J.

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wedding Weekend
Upon checking in we requested a Quiet Room away from Noise. We were in 235 and the 1st night we had some noise but the 2nd n 3rd night it was like a Drag Strip. We also asked the front desk for a Wake Up call at 2 AM as we had a 6 AM flight out of Denver. We Never received that call and it was a good thing we set it on our phones or we would have Missed our flight. The Breakfast was Great and the Hotel was Very Clean.
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 23 janv. 2024
Dear Michael,Thank you so much for taking the time to leave us your feedback. We apologize for any noise concerns during your visit, as well as any issues regarding the service you received. All of your comments will be discussed internally, and we'll make improvements where necessary. Please consider coming back to give us another chance soon. Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

Estefeni Adriana

Séjour de 3 nuits en janvier 2024

10/10 Excellent

Britney

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024

10/10 Excellent

Christopher, Davidsonville

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed our visit during the Christmas holiday.
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Christopher,Thank you for the outstanding rating of your recent stay at SpringHill Suites by Marriott Colorado Springs Downtown. We're glad you had a wonderful holiday visit with us. It would be our pleasure to host you again in Colorado Springs, so come back soon!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean in the room and the pool as well was so nice and clean not common to get a pool/hot tub that taken care of
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 29 déc. 2023
Dear Daniel,Thank you so much for taking the time to share your thoughts with us. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience! We appreciate you giving us a perfect rating, and we hope you return soon. Enthusiastically,Ed OkvathGeneral Manager

8/10 Bien

greg

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the room,pool weight room
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 22 déc. 2023
Dear Greg,We always enjoy hearing from our guests. It's great to know that our comfortable rooms, inviting pool, and well-equipped weight room added to your experience. If you're in the area again, please come back to see us.Best Regards,Ed OkvathGeneral Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Billy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Thomas,Thank you so much for the high rating. We trust that everything was in order for your visit. Please consider coming back to join us again soon. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Lyndsey

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Maria

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Criston

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Melissa

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Van

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Donnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Great clean place but did find a pair of socks by our bed when we got to the room. Was quiet as well.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 9 nov. 2023
Dear Donnie,Thank you so much for the kind words, and we're happy to know that you enjoyed our clean, quiet accommodations during your visit. Please consider coming back to join us again in the future!Enthusiastically,Ed OkvathGeneral Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Modern Hotel in Downtown Colorado Springs
Contemporary, clean, great location, excellent pool & fitness facilities and pet friendly.
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 5 nov. 2023
Thank you for the excellent review of your recent stay at SpringHill Suites by Marriott Colorado Springs Downtown. We're glad you enjoyed your visit with us and our contemporary facility, clean accommodations, convenient downtown location, and pet-friendly atmosphere. Please allow us to host you again in Colorado Springs. Best Regards,Ed OkvathGeneral Manager

6/10 Satisfaisant

Michael

Voyage en couple
South of major activities and restaurants. Kind of a seedy area. Average hotel amenities
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 5 nov. 2023
Dear Michael,Thank you for your feedback. We appreciate you noting the location and our amenities. We're always looking for ways to improve our guests' experience and will consider your comments as we strive to enhance our offerings. We hope to have the opportunity to serve you in the future better.Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

2/10 Horrible

thomas

Les points faibles : Propreté et personnel et service
I could have save $40. booking through their website instead of Expedia. They screwed me $20 for the underground parking that is not mentioned on here. No other place to park. Also there was a bed bug in my bed when I pulled up the covers
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 25 oct. 2023
Dear Thomas,It was a pleasure having you as our guest in Colorado Springs. All of our fees, including parking, are conveniently highlighted on our website for future reference. Parking is a high commodity in downtown, so we're happy to be able to offer this amenity to guests. We're alarmed to hear of any pests and will have our team immediately check your bed, following our pest control protocol. Thank you for the valuable feedback, and we wish you safe travels ahead. Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Christa, The Woodlands

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful stay all around
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 10 oct. 2023
Dear Christa,Thank you for sharing your lovely, five-star review! We are happy to know you enjoyed your stay and look forward to having you join us again at SpringHill Suites by Marriott Colorado Springs Downtown!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Maryann

Voyage en famille
Les points forts : Équipements
nice place courteous staff
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 4 oct. 2023
Dear Maryann,Thank you so much for the five-star rating, and we're so happy to know that our amazing service impressed you during your visit. Please consider coming back to join us again soon. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Brandon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Kristi, Knoxville

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
A/C and heat are motion activated. Which is fine if you’re walking around in room. Not so great when you’re sleeping. 1st night A/C turned off an hour after I went to bed, and every hour after that. Got hot, woke up, A/C turns on for another hour. Super annoying, but at least I could sleep in hour increments. 2nd night, it’s every 5 minutes. Finally at 4am I called the front desk. They said they get frequent complaints and offered a new room. I pack up, go to the front desk, and get a key card. Back in bed, 5 minutes later. A/C turns off. Never, ever again.
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 29 sept. 2023
Dear Kristi,While we thank you for being our guest, we are sorry to hear about the frustrating situation you had with the air conditioning. We know how important a good night's sleep is so we will be sure to review your comments internally to ensure we are always offering our guests our best. We're grateful for your time and wish you safe travels.Best Regards,Ed OkvathGeneral Manager

8/10 Bien

Ariel

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean & convenient
Réponse de General Manager le 28 sept. 2023
Dear Ariel, Thank you for highlighting the cleanliness and convenience of our property. We're committed to continuous improvement and value your insights. We hope to offer an even better experience on your next visit.Best Regards,Ed OkvathGeneral Manager

8/10 Bien

Ariel

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and close to everything we did in the area
Réponse de General Manager le 28 sept. 2023
Dear Ariel,Thank you so much for choosing to stay with us at SpringHill Suites by Marriott Colorado Springs Downtown. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also wonderful to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

Ken

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Ross

Séjour de 1 nuit en septembre 2023

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy and spacious room. Great breakfast and adjacent to rooftop restaurant/lounge.
Séjour de 2 nuits en août 2023
Réponse de General Manager le 4 sept. 2023
Dear John,Thank you so much for choosing to stay with us at SpringHill Suites by Marriott Colorado Springs Downtown. We are thrilled to learn you had an enjoyable stay. Guest feedback is always appreciated, and we thank you for highlighting our comfortable accommodations, delicious breakfast, and convenient location in regards to more food options. We hope you join us again soon. It was a pleasure hosting you.Enthusiastically,Ed OkvathGeneral Manager

2/10 Horrible

Lacey

Séjour de 1 nuit en août 2023

10/10 Excellent

Ronald, Elma

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All went very well
Séjour de 1 nuit en août 2023
Réponse de Richard Jordan le 25 août 2023
Thank you for your kind words, we will see you again next time!

10/10 Excellent

Kari Arnold

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms and amenities were very good. The beds are really good and the rooms have everything you need.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 24 août 2023
Dear Kari, It was wonderful having you as our guest recently. We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations and excellent amenities hit the mark for you. Thank you for taking the time to share your experience, and we hope to welcome you back soon!Enthusiastically,Ed OkvathGeneral Manager

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended
Very convenient hotel for traveling and to local sites but no restaurants in walking distance. It is colocated with another hotel and we kept taking elevators which put us in the other hotel so get an explanation when you check in. Appreciate the secure parking.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 19 août 2023
Dear James,Your kind recommendation of SpringHill Suites by Marriott Colorado Springs Downtown is truly valued! I apologize that our team did not point out the restaurant we have on our roof or the 20 other local restaurants that we have within on the block of the hotel. I'll ensure they are letting guests know of their location in the future. Glad our proximity to local attractions was convenient. We'll also make sure our guests are aware of our elevator destinations. That said, it's nice to know our secure parking enhanced your visit. Thank you for your positive rating, and we hope you'll return!Best Regards,Ed OkvathGeneral Manager

8/10 Bien

Susana

Séjour de 1 nuit en août 2023

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location & beautiful property!
Séjour de 1 nuit en août 2023
Réponse de Richard Jordan le 11 août 2023
Hi Jessica thank you for your kind words. We will see you again next time!

8/10 Bien

Francisco

Les points forts : Personnel et service
Séjour de 1 nuit en juillet 2023